First class service by Keira who also kindly ensured that my husband’s birthday present arrived beautifully gift wrapped. A pleasure to deal with this company - everyone was so helpful and courteou... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
the best online purchase experience first time purchase in JJ Fox, sadly there were not much choice of cigar I can buy, but all documents prepared with extremely fast delivery. Awesome!
Company replied
I have smoked a fine cigar in wonderful surroundings overlooking St James Street in St James's on many occasion. Even though I have had to give up my club in St James's, I will still from time to time... See more
Company replied
Easy to select and order. Good communication throughout and delivered expertly wrapped and on time. We knewJames J. Fox by its reputation and could be absolutely certain that the cigars were genuine... See more
Company replied
Company details
- #9 of 15 best companies in Cigar shop
- #5 of 8 best companies in Pipe supplier
- #2 of 4 best companies in Tobacco Exporter
- #14 of 38 best companies in Tobacco shop
- #10 of 17 best companies in Tobacco supplier
About James J. Fox Cigars
Written by the company
James J. Fox boasts an extensive and curated collection of premium cigars, ensuring customers have access to some of the world's best tobacco products. Offering the largest selection of Cuban brands such as Cohiba, Bolivar, Montecristo and Partagas, as well as cigars from the Dominican Republic, Honduras and Nicaragua, our range will delight aficionados around the world.
With a history dating back over 235, James J. Fox has built a strong reputation for quality, reliability and authenticity in the tobacco industry. We are dedicated to providing excellent customer service, with responsive support to address inquiries and concerns promptly, offering a secure online shopping environment for hassle-free transactions.
www.jjfox.co.uk is a trusted online destination for those seeking premium tobacco products, humidors, cigar cases, lighters and cigar cutters. With a commitment to quality, a rich history, and a diverse selection, we cater to the discerning tastes of tobacco enthusiasts.
Visit our website contact usContact info
19 St. James's Street, SW1A 1ES, London, United Kingdom
- Freddie@jjfox.co.uk
- www.jjfox.co.uk
4.8
Excellent
588 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from James J. Fox Cigars
Dear Joanne,
Thank you for taking the time to review us here at James J. Fox.
We look forward to welcoming you back again very soon.
Kind regards,
Keira
Reply from James J. Fox Cigars
Dear EN,
Thank you for taking the time to review us here at James J. Fox.
We're delighted that we could turn this situation around for you and grateful that you gave us another chance. We appreciate your kind words.
Kind regards,
Keira
A professional and comprehensive cigar shop
Cigars are of high quality, with fast logistics and excellent packaging
30 November 2025
Reply from James J. Fox Cigars
Dear 范 艺伟,
Thank you for taking the time to review us here at James J. Fox.
We really appreciate your loyalty to James J. Fox and are grateful for your five-star feedback.
We look forward to welcoming you back again very soon.
Kind regards,
Keira
Reply from James J. Fox Cigars
Dear Adam Hanmer,
Thank you for taking the time to review us here at James J. Fox.
We appreciate your feedback. Apologies, it was me that packaged your order and I do normally make a habit of packing cigars with a sachet in a sealed bag, so this did come as rather a surprise.
Regardless, I apologise for this oversight, and we will be putting another in the post for you later today.
Kind regards,
Keira
churchill would not be disapointed
excellent service every christmas when i order for my partner
2 December 2025
Reply from James J. Fox Cigars
Dear Ms Edmunds,
Thank you for taking the time to review us here at James J. Fox.
We too like to think that we would make Mr Churchill proud! Thank you for your feedback, and we wish you and your partner a very Merry Christmas.
Kind regards,
Keira
Reply from James J. Fox Cigars
Dear James Neville,
Thank you for taking the time to review us here at James J. Fox.
We greatly appreciate your five-star review, and thank you for your loyalty to James J. Fox.
We look forward to welcoming you back again very soon.
Kind regards,
Keira
Great customer service and…
Great customer service and recommendations. Super speedy delivery
Would highly recommend
5 December 2025
Reply from James J. Fox Cigars
Dear Mrs J,
Thank you for taking the time to review us here at James J. Fox.
Our expert team are always on hand to share advice and recommendations, we're delighted that we hit the spot with your order.
Thank you once again.
Kind regards,
Keira
Ease of website and prompt delivery
4 December 2025
Reply from James J. Fox Cigars
Dear Andrew Bisset,
Thank you for taking the time to review us here at James J. Fox.
We take great pride in our website and speed of delivery, so we greatly enjoy recieving feedback such as yours.
We look forward to welcoming you back again very soon.
Kind regards,
Keira
Arrived on time and well packaged
Arrived on time and well packaged. Cannot say how the cigars have travelled as they are a Christmas present for my Brother-in-Law who is a bit of a cigar connoisseur so hopefully all will be to his satisfaction. Thank You
4 December 2025
Reply from James J. Fox Cigars
Dear Mrs Lockhart,
Thank you for taking the time to review us here at James J. Fox.
We appreciate the five-star feedback and do hope that your brother in law enjoys his gift.
Kind regards,
Keira
High quality cigar of JJ Fox
High quality cigar, quick delivery, I am regular customer of JJFox. Love the quality of product and service.
24 November 2025
Reply from James J. Fox Cigars
Dear Richard Tang,
Thank you for taking the time to review us here at James J. Fox.
We are very grateful for your loyalty and really appreciate your praise. Thank you again for your business, we look forward to welcoming you back again very soon.
Kind regards,
Keira
Great products and delivered really…
Great products and delivered really fast, very pleased
1 December 2025
Reply from James J. Fox Cigars
Dear Rob Fox,
Thank you for taking the time to review us here at James J. Fox.
We appreciate your positive feedback for our products and speed of delivery. Great name by the way!
Kind regards,
Keira
Reply from James J. Fox Cigars
Dear Neale Bailey,
Thank you for taking the time to review us here at James J. Fox.
We appreciate your feedback, we take it all on board.
We are also disappointed that the Fox House Blend didn't hit the spot, as its head and shoulders our most popular cigar. We will reach out to you privately to find out some more information from you.
Kind regards,
Keira
Exemplary customer service!
My order was processed and delivered next day in the NE of Scotland. There was an issue with the order due to a descriptive error on the website. This was quickly resolved to an amicable outcome and made me feel like a valued customer. Thank you Keira, you are an asset to your business!
28 November 2025
Reply from James J. Fox Cigars
Dear JR,
Thank you for taking the time to review us here at James J. Fox.
I'm so glad that we reached a positive outcome, on what could have been a sensitive situation. We value all of our customers and I am immensely proud of the customer service we deliver. Thank you for your positive feedback, and I do hope that you will enjoy those Plasencia!
Kind regards,
Keira
Efficient quick service and delivery.
28 November 2025
Reply from James J. Fox Cigars
Dear Karen,
Thank you for taking the time to review us here at James J. Fox.
We take great pride in our speed of delivery and we're glad you were satisfied with our service.
Kind regards,
Keira
Service was excellent
Service was excellent. Well presented site and easy to find what I wanted
16 November 2025
Reply from James J. Fox Cigars
Dear Robert McIntyre,
Thank you for taking the time to review us here at James J. Fox.
We really appreciate your feedback on our service, and particularly the website. We do hope wo can be of service again very soon.
Kind regards,
Keira
Reply from James J. Fox Cigars
Dear Graham Brown,
Thank you for taking the time to review us here at James J. Fox.
We truly appreciate your positive feedback, thank you for sharing it with us.
We look forward to welcoming you again very soon.
Kind regards,
Keira
Lovely historic lounge
Lovely historic lounge, staff are great, I will be back soon.
15 November 2025
Reply from James J. Fox Cigars
Dear Jason Rodd,
Thank you for taking the time to review us here at James J. Fox.
The team at 19 St. James's Street will be delighted with your review and we appreciate you sharing it.
Please do come back again soon-there's nothing cosier than a cigar in our lounge as the winter months draw in!
Kind regards,
Keira
Great cigars
Great cigars, good price. Using Royal Mail was not as good to this address as DPD.
9 November 2025
Reply from James J. Fox Cigars
Dear Michael Croton,
Thank you for taking the time to review us here at James J. Fox.
We greatly appreciate your feedback, thank you. Royal Mail are normally very good, but we do appreciate that sometimes issues do happen, and we will take this on board.
Regardless, we are pleased to read you are happy with your cigars and we do hope to welcome you back again very soon.
Kind regards
Keira
im a jj fox fun,the shop is great,the…
im a jj fox fun,the shop is great,the experience the same
15 November 2025
Reply from James J. Fox Cigars
Dear Agrigoroaei ștefan
Thank you for taking the time to review us here at James J. Fox.
We truly appreciate your feedback, which we will share with the team.
Please do visit us again very soon.
Kind regards,
Keira
A wonderful cigar tasting event
A wonderful cigar tasting event; informative, joyous and hospitable.
4 November 2025
Reply from James J. Fox Cigars
Dear Sammy Gao,
Thank you for taking the time to review us here at James J. Fox.
We're delighted to read that you enjoyed one of our fantastic events. They are always very popular and well-attended.
We hope to see you at another one very soon.
Kind regards,
Keira
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.