Ordering was all good, delivery was also good. However, the product videos and pictures. Shows the product to be telescopic to reduce the length, however, the product supplied was not, it is about 5ft... See more
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Company details
- #203 of 228 best companies in Homewares Shop
- #100 of 131 best companies in Appliance shop
- #102 of 129 best companies in Cosmetics shop
- #38 of 48 best companies in Exercise Equipment Shop
- #320 of 370 best companies in Gift shop
- #114 of 135 best companies in Kitchen supply shop
About JML
Written by the company
DISCOVERING GREAT IDEAS FOR OF 30 YEARS
We love discovering new ideas at JML and, for over three decades, our passion has been seeking out clever ideas to solve some of life’s little problems.
Founded in 1986 by John Mills, JML was run from the basement of his family house in Camden. Today, JML is still a family-owned and run business, with the same guiding principles of quality, value, and innovation that we had when we launched our first product, as we have now with over 2000 products sold across 50 countries, worldwide.
Our team of product developers search the globe for great ideas and creative solutions. From problem-solving gadgets to time-saving tools, our products help make everyday tasks, in and around the home, easier. All our products are rigorously tried, tested and developed in the UK to ensure they meet our exacting standards and surpass all British safety regulations and compliance standards.
From clever cookware and speedy-cleaning equipment to smart storage ideas and beauty hacks – we’ve got a product that is sure to surprise and delight anyone. And, with around 12,000 points of purchase across the UK, you can find some of our most popular products in your local Asda, Boots, Tesco, Wilko and Robert Dyas, as well as in many more stockists up and down the country's high streets and retail parks. Sold alongside our iconic video screen demonstration stands, JML products have been loved and trusted by retailers and shoppers alike for over 30 years.
Whether you shop with us in-store, on JMLdirect.com, or via our pioneering home-shopping channel and infomercials, we’re confident you’ll love your JML product. So much so, all our products are backed with a 30-day, no-quibble, money-back guarantee. If you don't love the product as much as we do, we'll give you your money back, no questions asked. What’s more, for peace of mind, all our products come with a one-year warranty.
Customer satisfaction is at the core of what we do. From finding products we think you’ll love, to helping answer your questions and resolving your problems, we're dedicated to offering superb service. It's one of the many reasons we have gained such a loyal customer following over the years and why we are still here today.
Our UK-based customer care team are on-hand 24/7 to help with customer queries. The nice ladies and gentlemen, (no automated call centres or bots here) in our South Shields' Contact and Distribution Centre, know our products inside out and they love a good chat too so if you need us, we are always here to help make shopping with JML, and using our products, as easy as possible.
We hope you enjoy shopping with us.

Shop Now: Kitchen | Health & Beauty | Home & DIY| Pets | Gift Ideas | Offers |
Contact
- Customer.Service@jmlgroup.co.uk
- Freephone 0808 206 0600
- JML Customer Services
- Unit 1 East Side
Port Of Tyne
Tyne Dock
South Shields
Tyne & Wear
NE33 5SP
- Unit 1 East Side
Contact info
610 Chiswick Green, W4 5RU, London, United Kingdom
- 0800 031 9020
- customer.services@jmldirect.com
- www.jmldirect.com
Replied to 22% of negative reviews
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Good quality great value great offer
Good quality great value great offer
The shower mat was good value and as…
The shower mat was good value and as described it would have been 5 stars but your delivery company let it down I received an email stating they attempted to deliver the parcel but failed no one home o safe place this was a lie NO ATTEMPT WAS MADE it arrived the next day
I am still waiting for my goods to…
I am still waiting for my goods to arrive despite after l paid for next delivery
Thank you
Site easy to use
Site easy to use. Order arrived quickly. Choice of colours.
Great experience
Great experience, easy to use website. Good value products and a speedy checkout.
easy website
easy website, good reviews, excellent service no problems. bought the facial hair remover, second one bought in over 16years, so you rely on the product lasting a good while.
A great buy
Easy to use website, comparable prices and good quality bras. Very comfortable to wear. After I tried one I decided to go for the ‘buy three, pay for two’ offer. Very pleased.
Great product which we found very handy with packing
Great product which we found very useful for packing in our recent holiday. The only thing is the white closure zip lock thing does come off. It’s not a problem as you can seal it with your hands manually but just be aware it comes off so it can be lost or keep it safe.
Very quick shipping which was excellent as I ordered the week I was due to go on holiday and it arrived within two days.
Great product and would recommend.
Very quick delivery,and a good…
Very quick delivery,and a good product,although expensive
perfect!!!
Kept me updated...arrived on time and rang my doorbell...what more could you want!!!!! very happy
Such an easy website to use with loads…
Such an easy website to use with loads of products to choose from. Item was ordered and dispatched quickly
Cost of postage to return item £6 plus…
Cost of postage to return item £6 plus because of size by post office
I purchased a rotors garden tool
I purchased a rotors garden tool. Looked amazing on the advert. Did everything I needed. The first time I used it to trim the edge of my lawn it lasted 6 minutes before the blade broke. I then tried the metal blade for tackling the weeds but it did not have the strength to do any of the jobs it advertised.
I contacted JML and they said to send it back at my own cost. I argued that it wasn’t fit for purpose and was told it was. Trust me it isn’t because it doesn’t trim round posts. It doesn’t trim it edge it does nothing that is advertised. The cheapest tracked method to send it back was £14.00 so it cost me £14.00 to cut around one foot of grass edge. I will stick to shopping with Amazon who never cause me any problems & I will always rate 10/10
easy to order
easy to order
but i am 70 yrs old and had to find someone to put it together would have been nice if already assembled
The order arrived very quickly
The order arrived very quickly. Quality is good.
I can’t get mine to work
I can’t get mine to work, the battery is working but the water doesn’t appear to being sucked up through the tube. Really frustrating
MESSAGE TO ANYONE WHO HAS BROUGHT FROM…
MESSAGE TO ANYONE WHO HAS BROUGHT FROM JML YOU ARE BEEN CONNED EVERYTHING YOU BUY IS 95 PERCENT CHEAPER FROM TEMU OR ALI EXPRESS SEARCH ANYTHING THEY SELL LIKE THE GRABBER GLASSES MINI VAC GEL SEATS STICK ON LIGHTS BRIGHT GARAGE LIGHTS ANYTHING THEY SELL SEARCH FIRST ALI EXPRESS AND TEMU THE GRABBER ON JML £39.99 ON TEMU UNDER £5 JUST EXAMPLES BUT TRUST ME YOU SHOULD ALWAYS SHOP AROUND TEMU ALI EXPRESS I FREE SHIPPING and comes in a week
What a waste
I bought the Comfortisse Posture Pro despite the packaging having no size guide other than S/M and L/XL. Nor was there anything in the 'instruction' leaflet regarding size or how long to wear it. During wear the elastic straps do not stay put and so need constant adjustment which is really irritating and posture correction is minimal. I feel that I have wasted twenty pounds on something that doesn't do the job. I tried to write a critical review on their website but it vanished!
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