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Review summary

Created with AI, based on recent reviews

Looking at 1,134 reviews, reviewers had a great experience with this company. Customers consistently praise the ease of ordering and the quick, efficient delivery service. Many people are happy with the products, finding them to be exactly as described and effective for their intended use. The overall service, from website navigation to customer support, is frequently highlighted as excellent. However, some people were dissatisfied with the quality of certain products, noting issues such as poor build or items not performing as expected. There were also occasional concerns regarding product sizing, particularly with clothing items, and some experiences with returns were described as complicated or involving unexpected costs.

What people talk about most

Product

Customers had positive experiences with product. Many reviewers found products like the Starlyf Telescopic... See more

Quality

Customers consistently note ambiguous experiences with quality. Many reviewers praise certain products, such... See more

Delivery service

Users describe positive interactions with delivery services. Many customers praise the quick delivery times,... See more

Order

Reviewers mention positive feedback about order. Many customers found the ordering process easy and... See more

Service

People report positive experiences with service. Many customers praise the excellent service, noting prompt... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Ordering was all good, delivery was also good. However, the product videos and pictures. Shows the product to be telescopic to reduce the length, however, the product supplied was not, it is about 5ft... See more

Rated 4 out of 5 stars

Wide range of products encompassing many tastes, ease of ordering welcome but returning wasn't so straightforward as you need a returns number which in my instance never materialised. Returned order w... See more

Rated 4 out of 5 stars

I would have given 5 stars. Only the power is not as powerful as I was led to believe. Unless I’m not using the pump correctly. I’ve only used the pump once. So perhaps I’m not understanding the instr... See more

Rated 4 out of 5 stars

I'm 34B so bought medium did have to stretch the bottom band so was a bit to tight I'm not a big or weightie person so be careful on what size u pick


Company details

  1. #203 of 228 best companies in Homewares Shop
  2. #100 of 131 best companies in Appliance shop
  3. #102 of 129 best companies in Cosmetics shop
  4. #38 of 48 best companies in Exercise Equipment Shop
  5. #320 of 370 best companies in Gift shop
  6. #114 of 135 best companies in Kitchen supply shop

About JML

Written by the company

DISCOVERING GREAT IDEAS FOR OF 30 YEARS

We love discovering new ideas at JML and, for over three decades, our passion has been seeking out clever ideas to solve some of life’s little problems.

Founded in 1986 by John Mills, JML was run from the basement of his family house in Camden. Today, JML is still a family-owned and run business, with the same guiding principles of quality, value, and innovation that we had when we launched our first product, as we have now with over 2000 products sold across 50 countries, worldwide.

Our team of product developers search the globe for great ideas and creative solutions. From problem-solving gadgets to time-saving tools, our products help make everyday tasks, in and around the home, easier. All our products are rigorously tried, tested and developed in the UK to ensure they meet our exacting standards and surpass all British safety regulations and compliance standards.

From clever cookware and speedy-cleaning equipment to smart storage ideas and beauty hacks – we’ve got a product that is sure to surprise and delight anyone. And, with around 12,000 points of purchase across the UK, you can find some of our most popular products in your local Asda, Boots, Tesco, Wilko and Robert Dyas, as well as in many more stockists up and down the country's high streets and retail parks. Sold alongside our iconic video screen demonstration stands, JML products have been loved and trusted by retailers and shoppers alike for over 30 years.

Whether you shop with us in-store, on JMLdirect.com, or via our pioneering home-shopping channel and infomercials, we’re confident you’ll love your JML product. So much so, all our products are backed with a 30-day, no-quibble, money-back guarantee. If you don't love the product as much as we do, we'll give you your money back, no questions asked. What’s more, for peace of mind, all our products come with a one-year warranty.

Customer satisfaction is at the core of what we do. From finding products we think you’ll love, to helping answer your questions and resolving your problems, we're dedicated to offering superb service. It's one of the many reasons we have gained such a loyal customer following over the years and why we are still here today.

Our UK-based customer care team are on-hand 24/7 to help with customer queries. The nice ladies and gentlemen, (no automated call centres or bots here) in our South Shields' Contact and Distribution Centre, know our products inside out and they love a good chat too so if you need us, we are always here to help make shopping with JML, and using our products, as easy as possible.

We hope you enjoy shopping with us.

 

Shop Now: Kitchen | Health & Beauty | Home & DIYPets | Gift Ideas | Offers | 

 


Contact

  • Customer.Service@jmlgroup.co.uk
  • Freephone 0808 206 0600
  • JML Customer Services
    • Unit 1 East Side
      Port Of Tyne
      Tyne Dock
      South Shields
      Tyne & Wear

      NE33 5SP

 


Contact info

4.2

Great

TrustScore 4 out of 5

15K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 22% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

pressure washer

works as the advert describes but on real needs such as patio cleaning I will have to use my mains power machine
as no great pressure through the nozzle

18 March 2026
Unprompted review
Rated 5 out of 5 stars

Heavy duty Shovel - Excellent price

I have been looking for a substantial serated shovel but they were all very expensive. JML offered this one at a bargain price. I wasn’t sure what to expect but was pleasantly surprised. It is a strong well made shovel. Delivery was quick and smooth. Excellent buy!

15 March 2026
Unprompted review
Rated 1 out of 5 stars

Frustrating bad

Frustrating bad - received as a gift, but accessories crammed in the box case when opened and this kinked the water feed hose. Couldn't unkink it as it had a plastic memory so went back to having multiple collapsed bends in the pipe which stopped the unit working.

I spent and hour try to fix it when washing our motorhome which I failed to do - save your money and use a normal hose pipe

15 March 2026
Unprompted review
Rated 5 out of 5 stars

Great product (Space Gym)

Great product (Space Gym), excellent quick delivery (free) and note that going to JMl direct undercut the same product via Amazon by 50% and it included a wall mounting bracket which was thrown in for free. All in all I was very impressed with the service.

9 March 2026
Unprompted review
Rated 2 out of 5 stars

The pillow doesn't look as advertised

The pillow doesn't look as advertised. It certainly isn't long enough to fit my knees and ankles. Worst too...when I called JML to arrange to return it, I was told I'd have to pay postage. Having paid for delivery, I'd end up paying half of the cost of the pillow in postage. I'm very disappointed in JML and will not be buying from them again.

13 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent

My purchase was a simple, hassle free experience and prompt delivery. Item received in excellent condition and delighted with my purchase. Will definitely shop here again, thank you 😊

3 March 2026
Unprompted review
Rated 5 out of 5 stars

This was my first order that I have…

This was my first order that I have placed with JML and i found it easy to check their product range and also to order. My package arrived shortly after ordering and the products look great I have not had a chance to use any but will try in the near future. I would order from this site again.

19 February 2026
Unprompted review
Rated 5 out of 5 stars

Car wash made easy

The item was easily found and purchased, it was delivered on time and very easily put together even without using the instructions. Though I haven't got around to using it as yet I'm positive that I won't encounter any problems as it worked as soon as I pulled the trigger Happy days as someone once stated.

9 March 2026
Unprompted review
Rated 3 out of 5 stars

Disappointed

I bought 2 of the swan pillows. I was really disappointed as they look much bigger in the picture and they aren’t even thick enough to give support. I was going to return them for a refund but i would have had to pay the postage, and as the two of them would have a made a big parcel it would have cost a lot in postage so had to keep them. I’ve even tried using the both together but it’s not practical. I wish I’d have bought them from a shop that has a JMLl stand as I could have taken them back for a refund.

5 March 2026
Unprompted review

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