Good experience with JP, but terrible delivery service from DPD. DPD have repeatedly delivered my parcels to the wrong house and cannot seem to tell the difference between an address ending in 1... See more
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Reviews shaping this summary
I have won several items from here, some have been ok a lot haven’t. My last one was 3 garden strimmers which I got for a decent price, but when received them they all came with batteries and extra pa... See more
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Had a problem with an item that was won at an auction. After contacting customer services, I was dealt with by a polite gentleman called Logan. The problem was sorted out without any issues with the... See more
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Avoid like the plague - auctioning non working goods and listing items such as batteries are included when they are not. Would give zero stars if possible, we bought 6 items all do not work. Complete... See more
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Company details
Written by the company
Online auctions from personal electronics, furniture and homeware to property, jewellery, vehicles and business insolvency.
Contact info
John Pye & Sons, James Shipstone House, Radford Road, New Basford, NG7 7EA, Nottingham, United Kingdom
- 0115 970 6060
- info@johnpye.co.uk
- www.johnpye.co.uk
2.7
Poor
5k reviews
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Replied to 92% of negative reviews
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Extremely Disappointed with John Pye…
Extremely Disappointed with John Pye Auction House – AVOID!
We purchased an AEG microwave from John Pye Auction House, but what we received was nothing like what was promised. The microwave wasn’t even shown on the website, as it was boxed up, which gave the impression that it was new and unopened.
Scam 1:
During the bidding process, it was not clearly communicated that the item could not be collected in person. Instead, a £40 delivery fee was added on top of the payment for the product. This was misleading and extremely frustrating particularly it took almost two weeks to arrive.
Scam 2:
Upon opening the box, we found broken polystyrene packing stuffed around the microwave in a haphazard manner. Worse, the glass control panel was badly damaged, rendering the microwave completely unusable. We immediately contacted John Pye with photographs of both the damage to the unit and damage to the AEG box it arrived in. Their response? "Sold as seen," with no offer of a refund or resolution. The Chesterfield team were a waste of time with regard to this complaint.
It’s clear that they dismissed the possibility of shipping damage due to inadequate packaging, which suggests they were fully aware of the damage prior to listing the item for sale but decided not to disclose. The fact that it was kept in a closed box, deliberately hiding the condition of the microwave, only raises further suspicion.
This feels like a fraudulent scam, and we strongly believe it needs to be exposed to protect other buyers from this misleading and dishonest practice.
Buyer Beware!
9 April 2026
Unprompted review
Pictures and descriptions do not reflect the condition of the products sold.
I bought two products as one lot. They did not send the main product. The other product was missing an integral part preventing it from functioning. I had to chase them on both issues.
Be careful on this auction site, the pictures do not reflect the condition of the products. Only use if you are close to the auction warehouse and are able to check the lots before bidding.
1 April 2026
Unprompted review
Reply from John Pye Auctions
Good Morning Derrick,
Thank you for taking the time to review John Pye Auctions.
We understand this must be very frustrating.
If you need further support regarding this, please contact our Customer Service Team here: https://www.johnpye.co.uk/customer-service/
We can assist you with any queries you may have, we are open from 9am-5pm Monday-Friday.
We can help to get this investigated for you.
Kind Regards,
JP Customer Service Team
John Pye Vehicles
Trying John Pye auctions the last month or so the items ive won honestly not bad, I was quite happy. We took out chances on 2 vehicles 1 at 1600 and 1 at 4 grand all in with the fees. Stated as no keys. Had keys made up and both vehicles with major engine problems worth nothing more than scrap. I suspect these aren't seized vehicles but purposely put into auction with major problems and keys thrown away. Wont be buying again.
9 April 2026
Unprompted review
Reply from John Pye Auctions
Good Morning Glenn,
Thank you for taking the time to review John Pye Auctions.
I’m sorry to hear you are not happy with your purchases.
Our vehicles come from various different sources and our auctions are advertised as seized and used vehicle auctions.
If a vehicle does not have a key, then the vehicle is sold without one. We do not throw keys away; a vehicle is sold with the key if it has come into us with one.
If a vehicle does not have a key, then John Pye will not be aware of the vehicles condition as we would be unable to start the vehicle. Our staff are not mechanics and would not be able to mechanically test the vehicles.
Kind Regards,
JP Customer Service Team
Makeup not fit for use
The platform is easy to use and looks great. Unfortunately, many items received have been opened and tested. This is especially not good if you're buying makeup and skin care.
I've received expensive used makeup, which go straight in the bin.
When I contacted customer support I was told I should travel to the auction room to view items before purchasing them. Sorry but I live nowhere near any of their sites. I'm simply hoping to receive goods I can use and not throw into the bin.
I think someone is testing makeup (though they deny this) and returning them back into the packaging.
Small items in large boxes arrive damaged because they were not packaged well.
10 April 2026
Unprompted review
Reply from John Pye Auctions
Good Morning Lydia,
Thanks for taking the time to leave us a review.
We offer our customers additional photos if there is enough time remaining on the auction.
We appreciate all feedback and take on board customers comments and opinions.
Kind Regards,
JP Customer Service Team
Very helpful and swift delivery of…
Very helpful and swift delivery of items.
The customer service in chesterfield were very helpful as well. I was able to return certain goods and was partially refunded for it. So it’s great experience all together.
6 April 2026
Unprompted review
Reply from John Pye Auctions
Good Morning Idris,
Thank you for leaving a 5-Star review.
We are pleased to hear that your experience with us has been positive. Follow us on Facebook and Instagram to be the first to know what’s available in our weekly auctions!
We are pleased to hear that you are happy with the service at John Pye auctions.
View Bid Buy,
it's as easy as Pye!
Kind Regards,
JP Customer Service Team
Misdescribed & Faulty Item - Breach of Consumer Rights Act
Response to Reply:
Thank you for the templated response. I was anticipating this standard reply, which unfortunately ignores the specific issues identified with the listing.
While you highlight the 'viewing period,' this was a 'Parcel Delivery Only' lot. Suggesting a buyer should travel to a site to inspect an item that your own terms prohibited them from collecting is a significant logical and logistical contradiction.
More importantly, your response fails to address the two primary failures:
Misdescription: The listing utilized images of a clean unit. The item delivered was heavily soiled with internal debris—a significant hygiene concern that was not disclosed.
Electrical Fault: The unit is non-functional, with no power. Standard industry practice and consumer law require items with known electrical defects to be clearly marked as 'Spares and Repairs' or 'Faulty.' Failing to do so while providing 'clean' imagery is a material misdescription and against the sale contract.
Original Review:
I won a Hoover H-Upright 300 from John Pye Auctions (Chesterfield). The auction images showed a clean unit, but what arrived was a health hazard. The vacuum was heavily soiled, filled with debris/dirt, and missing several essential accessories. Most importantly, the unit does not power on. It is electrically dead.
When I contacted customer service, they completely ignored the fact that the item was misdescribed and faulty. They hid behind "viewing periods" despite this being a "Delivery Only" lot where I had no physical way to inspect the item. To make matters worse, they threatened to restrict my account if I disputed the charge with my bank.
It is illegal under the Consumer Rights Act to misdescribe an item and sell non-functional electronics without stating they are for "spares/repairs." Avoid this auction house; they have no interest in consumer rights or basic hygiene standards.
9 April 2026
Unprompted review
Reply from John Pye Auctions
Good Afternoon,
Thank you for sharing your feedback.
Our Lots can come from many different backgrounds including second hand and retail returns so we do encourage bidders to come along to site and attend the auction in person to view goods before deciding to bid.
We offer all potential buyers the opportunity to attend the auction and view Lots in person. Sales with viewing are sold as seen and we would always recommend you take advantage of this viewing period so you can be satisfied that the Lot meets your personal expectations.
We're an auction house with an online bidding platform which means that the majority of our sales you can attend the auction in person.
Kind Regards,
JP Customer Service Team
If I could give 0 stars I would
If I could give 0 stars I would. Received many faulty items, all of which were not cheap! Hundreds of pounds spent and wasted.
Broken pans and smashed lids, air fryer does not work, shed with missing parts so it cannot be built, missing parts to a dining table, broken bench, significant damage to chest of drawers, broken plug on a lamp. The list goes on!
Customer service is terrible - they don’t respond to your emails detailing the issues. I had one response only and all they did was copy and paste terms and conditions. They do not care that they are sending out faulty items and advertising them incorrectly. They take no accountability.
Avoid at all costs!
2 March 2026
Unprompted review
Reply from John Pye Auctions
Good Afternoon Pat,
Thank you for taking the time to review John Pye Auctions.
We offer all potential buyers the opportunity to attend the auction and view Lots in person. Sales with viewing are sold as seen and we would always recommend you take advantage of this viewing period so you can be satisfied that the Lot meets your personal expectations.
Our Lots can come from many different backgrounds including second hand and retail returns so we do encourage bidders to come along to site and attend the auction in person to view goods before deciding to bid.
We offer our customers additional photos if there is enough time remaining on the auction.
Kind Regards,
JP Customer Service Team
Reply from John Pye Auctions
Good Afternoon Jonathan,
Thank you for leaving a 5-Star review.
We are pleased to hear that your experience with us has been positive. Follow us on Facebook and Instagram to be the first to know what’s available in our weekly auctions!
We are pleased to hear that you are happy with the service at John Pye auctions.
View Bid Buy,
it's as easy as Pye!
Kind Regards,
JP Customer Service Team
Bought 11 ps5 controllers for £320…
Bought 11 ps5 controllers for £320 arrived damaged and missing parts, all the 11 controllers not worth £25
8 April 2026
Unprompted review
Reply from John Pye Auctions
Good Afternoon Ali,
Thank you for taking the time to review John Pye Auctions.
We offer all potential buyers the opportunity to attend the auction and view Lots in person. Sales with viewing are sold as seen and we would always recommend you take advantage of this viewing period so you can be satisfied that the Lot meets your personal expectations.
Our Lots can come from many different backgrounds including second hand and retail returns so we do encourage bidders to come along to site and attend the auction in person to view goods before deciding to bid.
Kind Regards,
JP Customer Service Team
Awful
Awful. False advertising at its worst! Son scammed out of large sum, for Pokémon cards - boxed - and when received this afternoon, he was dismayed to realise that EVERY single packet (18 packets) had been opened and all good cards ripped out. Head Office seriously need to learn customer management. ‘Sold as seen’ does not include ‘excluding vital information’!!!!!
And to add insult to injury the ‘sealed’ game had been tampered with and all good cards removed but the bags had been partially resealed 😡
Trading Standards have been contacted. Misrepresentation is not acceptable
7 April 2026
Unprompted review
Reply from John Pye Auctions
Good Morning Katherine,
Thank you for sharing your feedback.
We offer all potential buyers the opportunity to attend the auction and view Lots in person. Sales with viewing are sold as seen and we would always recommend you take advantage of this viewing period so you can be satisfied that the Lot meets your personal expectations.
Our Lots can come from many different backgrounds including second hand and retail returns so we do encourage bidders to come along to site and attend the auction in person to view goods before deciding to bid.
Kind Regards,
JP Customer Service Team
Bought a broken air fryer and was told…
Bought a broken air fryer and was told it’s sold as seen. It’s not worth buying from them as price might be equivalent to retail price and you may be sold a broken item. It’s better you buy from retail shops. Buying for JP is over hyped not worth the hazzle.
2 April 2026
Unprompted review
Reply from John Pye Auctions
Good Morning Chinwe,
Thank you for taking the time to review John Pye Auctions.
I’m disappointed to hear that your experience with us fell short of your expectations.
We offer all potential buyers the opportunity to attend the auction and view Lots in person. Sales with viewing are sold as seen and we would always recommend you take advantage of this viewing period so you can be satisfied that the Lot meets your personal expectations.
Kind Regards,
JP Customer Service Team
May was a fantastic help today changing…
May was a fantastic help today changing our delivery address.
Thank you May.
Brilliant service
Regards
John
6 April 2026
Unprompted review
Reply from John Pye Auctions
Good Afternoon,
Thank you for leaving a 5-Star review.
May would be happy to know that you enjoyed the service you received. We will definitely share your feedback with them.
We are pleased to hear that your experience with us has been positive. Follow us on Facebook and Instagram to be the first to know what’s available in our weekly auctions!
We are pleased to hear that you are happy with the service at John Pye auctions.
View Bid Buy,
it's as easy as Pye!
Kind Regards,
JP Customer Service Team
PLEASE NOTE THE STANDARD REPLY
PLEASE NOTE THE STANDARD REPLY, even when the auction was an online auction and not in person!!!
We offer all potential buyers the opportunity to attend the auction and view the lots in person. Sales with viewing are sold as seen and we would always recommend you take advantage of this viewing period so you can be satisfied that the Lot meets your personal expectations.
We offer our customers additional photos if there is enough time remaining on the auction.
3 April 2026
Unprompted review
Reply from John Pye Auctions
Good Morning Alison,
Thank you for sharing your feedback.
We're an auction house with an online bidding platform which means that for the majority of our sales you can attend the auction in person.
We offer our customers additional photos if there is enough time remaining on the auction.
Kind Regards,
JP Customer Service Team
Persephone from customer services was…
Persephone from customer services was really helpful.
3 April 2026
Unprompted review
Reply from John Pye Auctions
Good Morning Evie,
Thank you for leaving a 5-Star review.
Persephone would be happy to know that you enjoyed the service you received. We will definitely share your feedback with them.
We are pleased to hear that you are happy with the service at John Pye auctions.
View Bid Buy,
it's as easy as Pye!
Kind Regards,
JP Customer Service Team
I would approach with caution
I would approach with caution, if you buy anything electrical take into consideration that it might not work when you are bidding. You have no distance buyer rights or consumer rights. Probably best to just avoid using the auction unless you can visit and take a physical look at items.
27 March 2026
Unprompted review
Reply from John Pye Auctions
Good Morning Olli,
Thank you for taking the time to review John Pye Auctions.
I’m disappointed to hear that your experience with us fell short of your expectations.
Our Lots can come from many different backgrounds including second hand and retail returns so we do encourage bidders to come along to site and attend the auction in person to view goods before deciding to bid.
We offer our customers additional photos if there is enough time remaining on the auction.
Kind Regards,
JP Customer Service Team
Terrible auction
Terrible auction. I ordered the vacuum cleaner which came used and some parts were missing. Now I ordered a cream and the bottle came empty. How come it can be acceptable.. Guys, don't waste your money on it. I am very disappointed.
1 April 2026
Unprompted review
Reply from John Pye Auctions
Good Morning,
Thank you for sharing your feedback.
We offer all potential buyers the opportunity to attend the auction and view Lots in person. Sales with viewing are sold as seen and we would always recommend you take advantage of this viewing period so you can be satisfied that the Lot meets your personal expectations.
Our Lots can come from many different backgrounds including second hand and retail returns so we do encourage bidders to come along to site and attend the auction in person to view goods before deciding to bid.
Kind Regards,
JP Customer Service Team
Its 100% a chance if you get a good…
Its 100% a chance if you get a good working or worth while item, only pay what you are prepared to lose, the descriptions highlight only the item and I’m yet to see a description that states any faults, customer service are no use as they just say sold as seen, in most cases you are better off buying from a retailer, might be worth the risk if it’s an expensive item you win for a cheap price, bear in mind you could be buying a faulty return and you’ve paid for the item, the buyers fee, vat and delivery, in most cases it’s only slightly cheaper
30 March 2026
Unprompted review
Reply from John Pye Auctions
Good afternoon Will,
Thank you for sharing your feedback.
We offer all potential buyers the opportunity to attend the auction and view Lots in person. Sales with viewing are sold as seen and we would always recommend you take advantage of this viewing period so you can be satisfied that the Lot meets your personal expectations.
Our Lots can come from many different backgrounds including second hand and retail returns so we do encourage bidders to come along to site and attend the auction in person to view goods before deciding to bid.
Kind Regards,
JP Customer Service Team
Customer care after sale is really…
Customer care after sale is really amazing. I have been purchasing from John Pye more than 8 years. Chesterfield customer care team really helped me and I would really appreciate that customer care executive May was really helpful. Thanks
31 March 2026
Unprompted review
Reply from John Pye Auctions
Good Afternoon Siju,
Thank you for leaving a 5-Star review.
May would be happy to know that you enjoyed the service you received. We will definitely share your feedback with them.
We are pleased to hear that you are happy with the service at John Pye auctions.
View Bid Buy,
it's as easy as Pye!
Kind Regards,
JP Customer Service Team
I am very disappointed with my…
I am very disappointed with my experience. I paid for a product that arrived broken, which makes the whole purchase a complete waste of money. The quality and service are far below expectations.
It feels like I’ve just thrown my money away. I would not recommend this site to anyone and strongly advise others to stay away to avoid the same situation.
28 March 2026
Unprompted review
Reply from John Pye Auctions
Good Morning,
Thank you for taking the time to review John Pye Auctions.
We offer all potential buyers the opportunity to attend the auction and view Lots in person. Sales with viewing are sold as seen and we would always recommend you take advantage of this viewing period so you can be satisfied that the Lot meets your personal expectations.
Our Lots can come from many different backgrounds including second hand and retail returns so we do encourage bidders to come along to site and attend the auction in person to view goods before deciding to bid.
Kind Regards,
JP Customer Service Team
Shout out to May at Chesterfield
Raised an issue regarding a damaged item, item damaged maybe during packaging as shown fine on auction pictures. Emailed Chesterfield, received a prompt reply from May, issue resolved immediately and return and refund arranged. Chesterfield could do with training the staff at Edinburgh on what customer service is.
24 March 2026
Unprompted review
Reply from John Pye Auctions
Good Morning Paula,
Thank you for leaving a 5-Star review.
May would be happy to know that you enjoyed the service you received. We will definitely share your feedback with them.
We are pleased to hear that your experience with us has been positive. Follow us on Facebook and Instagram to be the first to know what’s available in our weekly auctions!
We are pleased to hear that you are happy with the service at John Pye auctions.
View Bid Buy,
it's as easy as Pye!
Kind Regards,
JP Customer Service Team
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