Jorvik Tricycles of York Ltd Reviews 

1,311
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 596 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being exceptionally knowledgeable, patient, and welcoming during showroom visits, providing wonderful guidance throughout the test rides. Consumers also find the tricycles to be extremely well built, sturdy, and reliable, making it wonderful to regain confidence and safely enjoy outdoor riding again. Though some people noted minor issues with delivery scheduling or experienced slight delays when trying to receive tracking updates for their purchases. A few individuals also mentioned that getting the heavy tricycle out of its shipping box and completing the assembly required unexpected extra effort and assistance.

What people talk about most

Product

Customers report positive experiences with the product, highlighting its solid construction and reliable... See more

Staff

Consumers find staff to be exceptionally helpful, patient, and knowledgeable during showroom visits and test... See more

Service

Reviewers highlight positive aspects of service, describing staff as extremely helpful, knowledgeable, and... See more

User experience

Users describe positive interactions with user experience, highlighting welcoming staff and thorough guidance... See more

Delivery service

Clients share positive opinions on delivery service, noting that orders arrive promptly and often sooner than... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just had a 1 on 1 demonstration with Terry at the Jorvik Southampton showroom. Fully understood my needs and requirements and quickly settled on the most suitable trike for my purposes. Then followed... See more

Company replied

Rated 5 out of 5 stars

Visited the Chester Branch early August by appointment. Made very welcome. Various Trikes demonstrated until a suitable model was chosen. Trike was fully exlained and demonstrated and a trail run on... See more

Company replied

Rated 5 out of 5 stars

We turned up on spec at the showroom near York just to take a look. Alison was brilliant, talking us through everything and answering all our questions. I tried out a couple of models around the t... See more

Company replied

Rated 5 out of 5 stars

The salesman Sam was very knowledgeable about the various trikes we were interested in. He was very professional and provided us with relevant information during the test rides my wife had. We had as... See more

Company replied


Company details

  1. #38 of 70 best companies in Mobility equipment supplier
  2. #43 of 92 best companies in Bicycle Shop
  3. #26 of 50 best companies in Medical Equipment Supplier

Written by the company

The UKs leading Adult Tricycle Brand. Jorvik Tricycles is born out of love. When James Walker’s father, Stuart, was diagnosed with Parkinson’s disease, a tricycle was the best option for him to continue cycling. However, the market was limited, and the choices that did exist were outdated and expensive. The first ever Jorvik Tricycles trike was built to help James’ dad continue doing what he loves and so that mission continues – now focusing on supporting other people and their families who are looking for a reliable, aesthetically pleasing and affordable tricycle to help them keep their independence.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1k reviews

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4.7

All reviews

(1,311)

588 reviews in the last 12 months

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Rated 5 out of 5 stars

Terry was professional and friendly

Terry was professional and friendly. His confident approach help us to relax and enjoy the experience. Having tested the bike thoroughly guided expertly by Terry we will be placing an order for the Drakkar.

26 August 2026
Unprompted review
Jorvik Tricycles of York Ltd logo

Reply from Jorvik Tricycles of York Ltd

Thank you so much for your lovely review! ❤️ We’re delighted to hear that Terry made you both feel relaxed and confident throughout your visit. It’s fantastic that you had the chance to thoroughly test the Drakkar and found the experience so enjoyable.

We’ll be sure to pass your kind words on to Terry — he’ll be delighted to hear them! We look forward to welcoming you back and helping you get your new Drakkar on the road. 🚲✨

Thank you for choosing Jorvik Tricycles!

Rated 5 out of 5 stars

Excellent customer service

I was after a relatively obscure product. The Jorvik sales and technical staff went to a lot of trouble and additional cost to get me the product. I am very grateful

29 July 2026
Jorvik Tricycles of York Ltd logo

Reply from Jorvik Tricycles of York Ltd

Thank you so much for your kind review! We’re really pleased our sales and technical teams were able to go the extra mile to track down the product you were looking for. We know it’s not always easy to find something a little more unusual, so it was our pleasure to help.

We really appreciate your patience and kind words, and we’re delighted we could get the product for you. Thank you for choosing Jorvik Trikes! ❤️

Rated 5 out of 5 stars

James was really helpful and helped me…

James was really helpful and helped me to pick the right trike .he even checked and found out I could claim the vat exemption which saved me a chunk of cash. Would recommend yorvick trikes to everyone top company definitely 5 stars

25 August 2026
Unprompted review
Jorvik Tricycles of York Ltd logo

Reply from Jorvik Tricycles of York Ltd

Thank you so much for your lovely review! It really means a lot to us. We’re so pleased James was able to help you find the right trike and make sure you received the VAT exemption — it’s always great when we can save our customers a bit of money too!

We’ll be sure to pass your kind words on to James. Thank you again for choosing Yorvik Trikes and for recommending us. We hope you enjoy many happy miles on your new trike! ❤️🚲

Rated 5 out of 5 stars

My wife and I visited the Southampton…

My wife and I visited the Southampton branch and met the lovely Terry. We both have mobility issues and haven't ridden a bike for a few years. Terry was extremely helpful, knowledgeable and kind giving us the confidence to try out a trike. We came away purchasing 2 Vandra X trikes and can't wait for delivery and to gain back the thrill and enjoyment that cycling brings. Highly recommend this company.

24 August 2026
Unprompted review
Jorvik Tricycles of York Ltd logo

Reply from Jorvik Tricycles of York Ltd

Thank you so much for your wonderful review! ❤️ It’s lovely to hear that Terry made you both feel comfortable and confident enough to get back on the road. We’re delighted you’ve chosen two Vandra X trikes and we can’t wait for you to receive them and rediscover the freedom, fun and enjoyment that cycling can bring.

We’ll be sure to pass your kind words on to Terry — he’ll be thrilled! Wishing you both many happy miles and fantastic adventures together. 🚲🚲✨

Thank you again for choosing Jorvik Trikes and for your fantastic recommendation!

Rated 5 out of 5 stars

A recent visit Southampton Jorvik Centre

I recently visited Southampton Jorvik centre, with my wife, to test drive and possibly purchase a tricycle. I met Terry Woolf who talked through my experience and requirements. I explained to Terry that I was 85 and had an electric bike for the last 5 years which I actually loved. Within the last year I had kidney cancer and surgery to remove a kidney. Fortunately i am now cancer free but have a fractured spine which makes walking difficult and I am concerned about my balance. I decided that perhaps an electric tricycle was the solution. I told Terry that I mainly used cycle tracks with some off-road near where I live. He showed me the range of Jorvik tricycles and under his supervision and guidance I tried several on the excellent track at Southampton. I soon got used to riding a tricycle and felt very stable going around the test track. With Terry's expert knowledge and experience to advise me, I chose a Vandra X as the most suitable model for my requirements. I really appreciate Terry's help and guidance in riding andd chosing a tricycle which I have now ordered and look forward to delivery at the end of the month.

11 August 2026
Unprompted review
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Reply from Jorvik Tricycles of York Ltd

“What a lovely testimonial. Thank you so much for taking the time to share your experience. We’re absolutely delighted that Terry was able to provide the guidance, patience and reassurance you needed when choosing your new tricycle.

It’s wonderful to hear that you felt confident and stable during your test rides, and that the Vandra X proved to be the right choice for you. We’re very pleased to have been able to help you find a tricycle that will give you greater confidence and enjoyment on your rides.

We really appreciate your kind words about Terry and wish you many happy and enjoyable miles on your new Vandra X. We look forward to seeing you again when it arrives!”

Rated 5 out of 5 stars

First class service

First class service

14 July 2026
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Reply from Jorvik Tricycles of York Ltd

“Thank you so much! We’re delighted to hear that you enjoyed the first-class service. It was our pleasure to look after you. Best wishes."

Rated 4 out of 5 stars

The product is generally in good…

The product is generally in good condition, but during demonstration days, I think you should definitely specify the range the product can achieve separately for the lowest and highest speeds.
(For example: 60 miles in Eco mode, 20 miles in Boot mode.) This is because using this product in Boot mode is very comfortable and enjoyable; for me, Eco mode is too slow, as the product does have a certain weight.)
In addition, a lightweight accessory that covers the top should be developed to ensure the product can be used more comfortably in wet weather without compromising its structure.

I saw the product in question on your website, but I was referring to the canopy that protects the rider from the rain whilst cycling. (Rain Canopy)

17 July 2026
Jorvik Tricycles of York Ltd logo

Reply from Jorvik Tricycles of York Ltd

Thank you for taking the time to share your detailed feedback.

We’re pleased to hear that you’re generally happy with your trike and particularly enjoy riding in Boost mode. You make a helpful point regarding clearer information about how battery range varies between assistance settings. Actual range can also be affected by terrain, rider weight, tyre pressure, weather conditions and the level of assistance used.

Regarding wet-weather protection, we do offer a suitable cover on the accessories page of our website. If you need any help finding it or confirming suitability for your trike, our team will be happy to assist.

We hope you continue to enjoy many comfortable miles on your Jorvik trike.

Best wishes,
Team Jorvik

Rated 5 out of 5 stars

Terry Woolf was very helpful and guided…

Terry Woolf was very helpful and guided me as to which trike best suited my needs. He was patient and guided me round the track until I got the hang of steering with helpful tips for the future. It was excellent service and I look forward to receiving this new made of transport very soon. Cynthia Smith

21 August 2026
Unprompted review
Jorvik Tricycles of York Ltd logo

Reply from Jorvik Tricycles of York Ltd

Thank you so much for your lovely review, Cynthia!

We’re delighted to hear that Terry provided such patient and helpful guidance, enabling you to choose the trike best suited to your needs and feel confident riding it. We’ll be sure to pass your kind comments on to him.

We hope you enjoy your new mode of transport and wish you many happy miles ahead!

Best wishes,
Team Jorvik 🚲

Rated 4 out of 5 stars

Examine Specs for individual Trike models

Good experience. Trike is great. I use it for birdwatching around my local reservoir and it carries me telescope and equipment (and me!) very well.

24 July 2026
Jorvik Tricycles of York Ltd logo

Reply from Jorvik Tricycles of York Ltd

Thank you so much for sharing your experience! We’re delighted to hear that you’re enjoying your trike and that it’s proving so useful for your birdwatching trips. It sounds like the perfect companion for exploring your local reservoir and carrying all your telescope and equipment. Wishing you many enjoyable rides and plenty of wonderful bird sightings!

Rated 4 out of 5 stars

Well-built, solid trike

The trike is great and the service we had was also excellent; the only reason I didn't give 5 stars was that the track which allowed me to try out the trike is perfectly flat and smooth. It would be helpful to have a more realistic trial track which includes potholes and cambers! In terms of providing an honest experience and allowing someone to know what to expect when they go out on the road, this would be so useful. However, that said, the trike is solid, well-built and I can see many happy rides ahead of me :)

23 July 2026
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Reply from Jorvik Tricycles of York Ltd

Thank you so much for your thoughtful and detailed review! We’re delighted to hear that you found the trike solid and well-built, and that you were impressed with the service you received.

Your suggestion about having a more realistic trial track with potholes, cambers and different road surfaces is really valuable. We completely understand how this could help customers get a better feel for what to expect when riding on the road, and we’ll certainly take this feedback on board.

It’s wonderful to hear that you can see many happy rides ahead of you. We hope you enjoy every one of them! 😊🚲

Rated 5 out of 5 stars

Terry was brilliant

Terry was brilliant, he was very welcoming and easy to talk to and got right away what I needed from a tricycle for it to be compatible to both my physical issues and style of riding, Terry gave a detailed and patient explanation of how everything worked on the tricycle and stayed close at all times as I rode around the test track , I felt completely confident, relaxed and capable to ride the tricycle even though its been years because of my health that I've been able to ride and that's all thanks to Terry's support. He was even able to make friends with our nervous dog Rosie so seriously what more could you want.
The facilities were of a good standard too , plenty of parking, toilets (incl. disabled) tea/coffee, good sized track and all very clean.
All in all a great experience and I can't wait for my tricycle to arrive so I can get more freedom back. Well done Jorvik.

20 August 2026
Unprompted review
Jorvik Tricycles of York Ltd logo

Reply from Jorvik Tricycles of York Ltd

Thank you so much, Terry, for your wonderful 5-star review! We’re absolutely delighted to hear how comfortable, confident and supported you felt throughout your visit. It’s fantastic to know that Terry was able to find a tricycle suited to your needs and riding style, and that you’re looking forward to getting some of your freedom back when it arrives.

We’re also very pleased that Rosie gave Terry her seal of approval! 🐶😊

Thank you for taking the time to share such a lovely and detailed review of your experience and our facilities. We wish you many happy and enjoyable miles on your new tricycle!

Well done from all of us at Jorvik, and thank you for choosing us. 🚲💙

Rated 5 out of 5 stars

Building confidence

My experience of visiting Jorvik Chester was very positive. Jorge and James could not have been more helpful, I have an injury which impacts my left arm, hand and balance I am no longer able to steer a bicycle safely. I tried the RIDA Go which took a while to steer but Jorge was really patient and helped me to gain confidence on the practice track. The advice and service was excellent, a slight issue with delivery, but this was handled well and resolved in a timely way. James made adjustments I needed with no extra cost and I am keen to get cycling once again.

20 August 2026
Unprompted review
Jorvik Tricycles of York Ltd logo

Reply from Jorvik Tricycles of York Ltd

Thank you so much for sharing your experience with us. It truly means a lot to hear how positive your visit to Jorvik Chester was. We’re especially pleased that Jorge’s patience and encouragement helped you feel more confident on the track, and that James was able to make the adjustments you needed.

We’ll be sure to pass your lovely comments on to them both. It’s fantastic to hear that you’re excited to get back out cycling again — we wish you many happy adventures on your RIDA Go! 💛

Rated 5 out of 5 stars

Very pleased with the new tricycle and…

Very pleased with the new tricycle and the staff at Chester were very helpful
Thank you

23 July 2026
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Reply from Jorvik Tricycles of York Ltd

Thank you so much for your lovely feedback! We’re delighted to hear that you’re very pleased with your new tricycle and that our Chester team were so helpful. We really appreciate you choosing us and hope you enjoy many happy and enjoyable rides! 😊

Rated 5 out of 5 stars

Excellent service very friendly and…

Excellent service very friendly and knowledgeable staff

16 July 2026
Jorvik Tricycles of York Ltd logo

Reply from Jorvik Tricycles of York Ltd

Thank you so much for your great feedback! We’re delighted to hear that you received excellent service and found our team so friendly and knowledgeable. We really appreciate you taking the time to share your experience, and we hope to see you again soon. 😊

Rated 5 out of 5 stars

I spoke to angela who was cheerful…

I spoke to angela who was cheerful ,helpful and true to her word the delivery was speedy ,the driver took very good care unloading ,assembley what there was ,was speedy and straight forward

22 July 2026
Jorvik Tricycles of York Ltd logo

Reply from Jorvik Tricycles of York Ltd

Thank you so much for your wonderful feedback! We’re delighted to hear that Angela was cheerful, helpful and true to her word, and that your delivery arrived so quickly. It’s also great to know that the driver took such good care when unloading and that the assembly was quick and straightforward.

We’ll be sure to pass your kind words on to Angela and the delivery team. Thank you for choosing us, and we hope you enjoy many happy rides! 😊

Rated 5 out of 5 stars

It’s brilliant still learning how to…

It’s brilliant still learning how to use it properly and the girl I spoke to was just fantastic help in everything I asked Louise I think

22 July 2026
Jorvik Tricycles of York Ltd logo

Reply from Jorvik Tricycles of York Ltd

Thank you so much for your lovely feedback! We’re delighted to hear that you’re enjoying your new trike and having fun getting used to it. It’s fantastic to know that Louise was so helpful and able to answer all your questions. We’ll be sure to pass your kind words on to her. 😊

Rated 5 out of 5 stars

Excellent Service

From the moment we arrived Terry made us most welcome, he picked out the perfect trike for our daughter and explained everything to her and walked her around the indoor circuit several times while she got used to the trike. Excellent Service, thank you.

17 August 2026
Unprompted review
Jorvik Tricycles of York Ltd logo

Reply from Jorvik Tricycles of York Ltd

Thank you so much for your wonderful feedback! We’re delighted to hear that Terry made you feel so welcome from the moment you arrived and took the time to ensure your daughter felt comfortable and confident on her new trike. It’s fantastic to know that his patience and guidance made such a positive difference.

We’ll be sure to pass your kind words on to Terry. Thank you for choosing us, and we hope your daughter enjoys many happy and memorable rides! 😊

Rated 5 out of 5 stars

the staff at york were absolutely brilliant

the staff at york were absolutely brilliant ,very patient and kind it was a joy to shop for something and not feel any pressure at all they were so lovely and i absolutely love my tryke

18 July 2026
Jorvik Tricycles of York Ltd logo

Reply from Jorvik Tricycles of York Ltd

Thank you so much for your wonderful feedback! We’re delighted to hear that our York team made your experience so enjoyable. It’s lovely to know that you felt comfortable and completely free from pressure — that’s exactly the experience we want for our customers.

We’re especially pleased to hear that you absolutely love your Tryke! We hope you have many wonderful and happy rides ahead. 😊

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