Terry really made the experience visiting the Southampton showroom very easy and informative. He greeted us both and offered us drinks before sitting us down to assess our needs. He demonstrated... See more
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James gave me the confidence that I needed to ride a trike. I was a little apprehensive as I had fallen from my previous 2 wheeled bike and broken my leg. I wanted to continue cycling but without dam... See more
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Everything about Jorvik tricycles impressed us. We visited the facility near York with the intention of buying one for my husband, who cannot walk far. We had a really good consultation to establis... See more
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Jorvik Tricycles were really responsive and helpful with my enquiry to source a new part for a 2nd hand tricycle. They worked with me to find the correct part and I got it very quickly. I am very happ... See more
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Company details
- #37 of 73 best companies in Mobility equipment supplier
- #49 of 96 best companies in Bicycle Shop
- #25 of 49 best companies in Medical Equipment Supplier
Written by the company
The UKs leading Adult Tricycle Brand. Jorvik Tricycles is born out of love. When James Walker’s father, Stuart, was diagnosed with Parkinson’s disease, a tricycle was the best option for him to continue cycling. However, the market was limited, and the choices that did exist were outdated and expensive. The first ever Jorvik Tricycles trike was built to help James’ dad continue doing what he loves and so that mission continues – now focusing on supporting other people and their families who are looking for a reliable, aesthetically pleasing and affordable tricycle to help them keep their independence.
Contact info
North unit Millfield Industrial Estate, YO19 6NA, York, United Kingdom
- 01904405338
- info@jorviktricycles.com
- www.jorviktricycles.com
4.7
Excellent
1k reviews
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Roy Kennedy
After having been unwell for 6 years with balance issues and unable to walk any distance
I seen an averted for a E trike and being a cyclist over the years I bought one with 2 batteries so I started using it on the towpath untill I got used to it.I nowadays go cycling with my club mates and cover 50 miles at the weekends they are a brilliant bike
21 April 2026
Reply from Jorvik Tricycles of York Ltd
Hello,
Thank you so much for sharing your experience with us.
It’s fantastic to hear how the e-trike has helped you get back to cycling after such a long period of difficulty. Going from balance issues to riding regularly—and even covering 50 miles with your club—is genuinely inspiring.
We’re really pleased the trike has made such a positive difference for you, and we hope you continue to enjoy many more miles on it.
If you ever need any support or have any questions, please don’t hesitate to get in touch.
Kind regards,
Reply from Jorvik Tricycles of York Ltd
Thank you for your kind feedback—we really appreciate it. We're pleased to hear you found Jorvik timely and informative to work with, and we look forward to doing business with you again.
A pleasant test run experience. Very friendly and helpful knewhich…
Very friendly and helpful knew which Trike would be best for me. Gave me time to try and to come to a decision without pressure
18 April 2026
Reply from Jorvik Tricycles of York Ltd
Thank you for your kind feedback! We’re really pleased to hear you had a relaxed and enjoyable test run experience. It’s important to us that customers feel supported and never pressured, so it’s great to know that came across. Please don’t hesitate to reach out if you need anything further!
I bought a JMT003 5 years and use it…
I bought a JMT003 5 years and use it every day for work. After 5 years a motor bearing went and I was able to ship it back for repair. The advice was helpful and the part was returned in good condition
21 April 2026
Reply from Jorvik Tricycles of York Ltd
Thanks for taking the time to share your experience—it’s great to hear you’ve been using your JMT003 daily for the past five years.
We’re glad our team could support you when the motor bearing needed attention, and that the repair process and advice met your expectations. It’s always our aim to keep products working reliably for as long as possible.
If you ever need anything else, we’re here to help.
Jorvik Southampton - brilliant!
On our two visits to Jorvik Southampton, Jake and the other staff could not have been more helpful. The showroom is immaculate, with seating, refreshments (& loos!), and the trial ride set up is great, although obviously no hills to try.
Despite some issues with correct specifications due to changes on Jorvik's website, Jake persevered to get us the information we wanted, and went out of his way to ensure our delivery/collection needs would be sorted.
The mobility status of the trikes meant that buying without VAT was very simple, not requiring lengthy form filling as can sometimes happen.
Very good warranties on the products.
All in all, an excellent experience & I am now looking forward to riding my new trike.
28 April 2026
Unprompted review
Reply from Jorvik Tricycles of York Ltd
Thanks so much for your brilliant review!
We’re delighted Jake and the Southampton team made your visits so helpful and enjoyable. It’s great to hear the showroom, trial ride setup, VAT process and warranties all helped make the experience smooth.
We really appreciate your patience while Jake checked the correct specifications, and we’re thrilled he could get everything sorted for your delivery/collection needs.
Enjoy your new Jorvik trike, and happy riding!
I purchased my first trike in 2019 a…
I purchased my first trike in 2019 a Jorvik Odin Mountain Bike Trike I am on my third one now a Jorvik JMT3 - 5 the Trike s have been great as the Customer Service Team nothing is a problem to them.
21 April 2026
Reply from Jorvik Tricycles of York Ltd
Thank you so much for your lovely review and continued support since 2019.
It’s great to hear your Jorvik trikes have served you so well, and we’re especially pleased that our Customer Service Team has been able to help whenever needed. We really appreciate your loyalty and hope you enjoy many more rides on your JMT3.
Very helpful
Very helpful, and knowledgeable staff, slightly long wait for delivery, hopefully after sales and customer service will be of the same standard in the years to come.
17 April 2026
Reply from Jorvik Tricycles of York Ltd
Thank you for your kind feedback — we really appreciate it. We're glad you found our team helpful and knowledgeable.
We’re sorry the delivery took a little longer than expected, and we’re always working to improve this. It’s great to hear your confidence in our after-sales support — we’re committed to maintaining that same level of service for you long into the future.
If there’s ever anything you need, please don’t hesitate to get in touch.
Jorvik
Had a superb meeting with Sam and James…
Had a superb meeting with Sam and James @jorvic
Am now 200 miles on my tricycle takes some getting use to have now mastered the pedal speed for all the gears nice and steady fast peddling doesn’t increase speed .change up gears nice and steady fast.am now really feeling the benefits health wise and fitness’
All working in random 5 stars 🌟 plus
Well worth a visit to there showroom no high pressure sales methods you have a 1 hour appointment and an indoor track to practice on .but get some miles done on cycle tracks slow and easy before building your speed up 🌟🌟🌟🌟🌟🤩🍪👌🏴
17 April 2026
Reply from Jorvik Tricycles of York Ltd
Love hearing this—what an incredible journey so far! 🚴♂️
200 miles is no small feat, and it sounds like you’ve really taken the time to understand your trike and build your confidence the right way. That smooth, steady pedalling makes all the difference, and it’s great to hear you’re already feeling the health and fitness benefits.
Sam and James will be thrilled to know you had such a positive experience—especially making the most of the showroom track and getting out onto real cycle paths too. That’s exactly the way to do it: steady, relaxed, and building up at your own pace.
Thanks so much for sharing your experience and the 5-star review 🌟 It genuinely means a lot.
Keep enjoying the ride—and here’s to many more miles ahead! 🙌
Highly recommended
Jake was fantastic and really, really helpful! He talked us thoroughly through the bike and advised us on which was the best trike for my 86 year old mother-in-law! He let us test ride it as much as we like and showed us how to fold it, as well as how to use all the controls etc.
We can’t recommend him enough.
Thank you!
27 April 2026
Unprompted review
Reply from Jorvik Tricycles of York Ltd
Thank you so much for your kind words!
Jake will be absolutely delighted to hear this—he takes real pride in making sure every customer feels confident and well looked after. It’s great to know he was able to guide you to the right trike for your mother-in-law and give you plenty of time to get comfortable with everything, from the controls to folding the bike.
We really appreciate your recommendation—it means a lot to us. Wishing your mother-in-law many happy and enjoyable rides ahead! 🚴♀️🌟
Fantastic experience
From the start of the process the team at Jorvik, both in person at the Southampton showroom and on the helpline, could have not been more helpful. Everything was tailored to my needs (stroke survivor with right side limited mobility) and they took the time to work out what they were! I never felt rushed. We picked the trike up and it was all set up before we took away, they even helped us load in the car. Thank you Jorvik team
7 April 2026
Reply from Jorvik Tricycles of York Ltd
Thank you so much for sharing your experience—it really means a lot to us.
We’re so pleased to hear that both our showroom team in Southampton and our helpline were able to support you every step of the way. Taking the time to understand your individual needs and ensuring everything is tailored correctly is exactly what we strive for, so it’s great to know you felt comfortable and never rushed.
It’s wonderful that everything was ready for you on collection day too—and that the team could lend a hand getting you on your way.
Wishing you many enjoyable and empowering rides ahead, and thank you again for choosing Jorvik 💙🚴♂️
Excellent service from Jake at…
Excellent service from Jake at Southampton.Trike delivered within a week.Am on holiday at the moment but looking forward to riding it when I get home
17 April 2026
Reply from Jorvik Tricycles of York Ltd
Thankyou ill let Jake know :)
Recently went to Jorvik in Southampton
Recently went to Jorvik in Southampton, all the staff were lovely especially Terry , I was really nervous about going on a trike ( due to previous bad experience), but Terry was amazing ,he explained everything really well , was very knowledgeable, he didn’t hurry me , and made me feel safe, would thoroughly recommend them , I even got to meet the owner/ boss James who was really lovely too x
24 April 2026
Unprompted review
Reply from Jorvik Tricycles of York Ltd
Hi,
Thank you so much for your wonderful feedback! We’re delighted to hear about your positive experience at our Southampton store.
It’s especially lovely to know that Terry was able to put you at ease and support you so patiently—he’ll be thrilled to hear your kind words. We understand how important it is to feel safe and confident, particularly after a previous experience, so it’s great to know he made such a difference.
We’re also glad you had the chance to meet James!
Thank you again for your recommendation—it really means a lot to us. If you ever need anything in the future, we’re always here to help.
Best regards,
Received the trike a couple of weeks…
Received the trike a couple of weeks ago. Service good, two minor problems on receipt of trike, soon sorted by Jorvik.
Still getting usee to riding a tricycle as opposed to a bike.
Very pleased so far.
15 April 2026
Reply from Jorvik Tricycles of York Ltd
Hi,
Thank you for your lovely feedback! We’re really pleased to hear that your trike arrived safely and that any initial issues were quickly resolved by the team.
It’s completely normal for a tricycle to feel a bit different at first compared to a bike—there’s a short adjustment period, but most riders find it becomes second nature with a little time.
We’re delighted to hear you’re very pleased so far, and if you ever need any tips or support as you get more comfortable riding, don’t hesitate to get in touch—we’re always happy to help.
Best regards,
The trike is unique and I’m enjoying it…
The trike is unique and I’m enjoying it although only done 15 miles to date
I am curious how best to get it serviced near me. Who would be reliable and understand what it needs
I also am having trouble inflating the tyres
Thanks Steve
1 April 2026
Reply from Jorvik Tricycles of York Ltd
Hi Steve,
Thank you for your message – great to hear you’re enjoying the trike so far, even with just a few miles under your belt!
In terms of servicing, you’ve got a couple of good options. Many local bike shops will be able to handle general maintenance (brakes, gears, tyres etc.), but for something more specialist it’s worth using a trike-experienced service. For example, The Trike Doctor offers dedicated trike servicing and repairs and has a lot of experience working on different models. There are also mobile services like Cycle Tech UK, who can come out to you and carry out servicing at home, which can be very convenient .
For the tyres, this is usually something simple:
Make sure you’re using a standard bike pump with the correct valve fitting (most are either Schrader (car-type) or Presta (slimmer valve)).
If the pump doesn’t seem to connect properly, it’s often just the wrong setting on the pump head.
Trike tyres do need regular pressure checks, as they can lose air over time and should be topped up periodically .
If you’re still struggling, a local bike shop can quickly show you how to inflate them properly—it’s usually a 2-minute fix.
If you’d like, let me know your postcode and I can suggest a reliable option very close to you.
Best regards,
sales team and tech
sales team and tech. excelant
The manual is not good, leaves a lot to guess work, or experiance has an engineer.
Trike is great.
15 April 2026
Reply from Jorvik Tricycles of York Ltd
“Thank you for your feedback. We’re really pleased to hear that you found both our sales and technical teams helpful, and that you’re enjoying your trike.
We appreciate your comments about the manual as well. We understand that clear, easy-to-follow guidance is important, and we’re always looking to improve our documentation to make the setup and use as straightforward as possible for all customers, regardless of technical experience.
Your feedback is valuable and will be shared with our team as we continue to make improvements. If you ever need any assistance, please don’t hesitate to get in touch—we’re always happy to help.”
Great service
Great service, sent me the correct bolt and bush to replace the one that had dropped out of my rear wheel, FREE of charge. Thanks Jorvick
14 April 2026
Reply from Jorvik Tricycles of York Ltd
Happy to help :)
Expensive but good product but disorganised company
In 2020 I bought an earlier model of a Jorvik eTrike. I was disappointed in the product, but I felt that was mostly my fault in not having done due diligence when purchasing the product. There were no quality issues, but some design issues I should have looked at more closely before purchasing. Mea Culpa.
In 2023 I was looking for the frame number on the eTrike ,(for insurance purposes) so I emailed Jorvik asking where I could find the frame number. This email got no reply from Jorvik. I wrote off the lack of reply as a one-off issue and thought no more about it, but I was later to find that this was part of a pattern of poor communications with the company.
In 2026 I thought I would buy a another eTrike, but this time I would make sure I did more research before buying.
In the 6 years since I purchased my first Jorvik the prices of Jorvik eTrikes had more than doubled, although the newer models are a sophisticated beasts. There are some Chinese eTrikes on the market with prices much closer to what I spent back in 2020, and most UK produced eTrikes do in any case use Chinese components, but one would hope that a UK manufactured eTrike would have better local support than an eTrike imported from the other side of the world.
My other disappointment with the Jorvik that, compared to American or Chinese manufacturers, which give a great deal of detailed specification of their products, Jorvik only provides superficial highlights. Granted, specs are not everything, and this is where being able to test ride is important as it gives a feel for the more intangible aspects of the eTrike, not just what the numbers tell you, but both are important.
Because the web site had so little details meant that I could not easily short list which eTrikes I wanted to look without lots of conversations with people at Jorvik. In this matter the staff at Jorvik were friendly and helpful, and I explained that I wanted to try an eTrike: with 16 inch wheels; one with 20 inch wheels; and one with cadence sensors; and one with torque sensors.
One of the nice things about dealing with a UK company rather than a Chinese company was that one could arrange test rides. It cost £100 to arrange a test ride, but I felt that if I was looking to pay over £3K for an eTrike it would be churlish to quibble over £100 to test ride the eTrike.
Having discussed my requirements, and paid my £100, and I was assured that there would be a selection of eTrikes for me to try, including both cadence and torque sensor eTrikes. When the day came for the eTrike ride there arrived no eTrike with torque sensors. The test comparing an eTrike with 16inch and 20inch wheels was valuable, but the lack of eTrike with torque sensors meant I was not able to make a judgement as to which was more suitable for me.
I sent a WhattsApp message to Jorvik expressing my disappointment and I expected some sort of response, maybe explaining what happened, maybe suggestion what mitigation we could look at, yet I received no reply.
This is the pattern I have seen with Jorvik. On the personal level, they are friendly and helpful; but in terms of internal communications within the organisation they are hopeless.
This compares poorly with a Chinese eTrike company I am exchanging emails with. Whenever I email the Chinese company I get a ticket number, and that ticketing system guarantees that I will get a reply to me email.
To be fair, Jorvik is not the worst in the matter, there is another European eTrike company which seems to provide 100% guarantee of ignoring my emails, so Jorvik is at least an improvement upon that.
My opinion of the eTrikes themselves that they were well built, and as far as the test ride went it was useful but I was very disappointed that I could not test an eTrike with torque sensors.
I felt that buying from a UK supplier at a very premium price was only justifiable if one also receives premium service; and I felt the organisation (not the people but the organisation) fell short of being premium.
21 April 2026
Unprompted review
Reply from Jorvik Tricycles of York Ltd
Thank you for taking the time to share such a detailed and thoughtful account of your experiences with Jorvik. It’s clear you’ve approached your purchases with care, and your feedback highlights both the strengths of the product and some important areas where the overall experience did not meet expectations.
We’re pleased to hear that you found the eTrikes themselves to be well built and that your test ride provided some useful comparisons, particularly between wheel sizes. It’s also encouraging that your interactions with staff were consistently friendly and helpful on a personal level.
However, we’re genuinely sorry to hear about the communication issues you encountered. Not receiving replies to your enquiries—both in 2023 and following your more recent test ride—is understandably frustrating, especially when making a considered investment. Your experience regarding the missing torque-sensor model during your test ride is also disappointing, particularly as this was a key part of your decision-making process and had been discussed in advance.
You make a very fair point that a premium product should be supported by a premium level of service. Reliable communication, clear product information, and well-coordinated test experiences are all essential, and it’s evident that in your case we fell short of that standard.
Your comparison with other manufacturers, particularly in terms of detailed specifications and structured communication systems, is valuable and highlights areas where improvements can and should be made.
We truly appreciate your balanced perspective—recognising both the quality of the product and the organisational shortcomings. Feedback like yours is important in helping identify where processes need to be strengthened to better support customers throughout their journey.
Thank you again for sharing your experience.
To date the entire experience has been…
To date the entire experience has been excellent. I must mention Sam, who was superb with the home demonstration.
9 April 2026
Reply from Jorvik Tricycles of York Ltd
Thankyou and I have passed this lovely review back to Sam
From the 1st phone call to receiving
From the 1st phone call to receiving
My etryke
Very good service.
Kindest of regards to you.
10/10. Stuart.
17 April 2026
Reply from Jorvik Tricycles of York Ltd
Thankyou Stuart for the 10/10 review
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