Joseph James Furniture Outlet Reviews 

Pathetic service, once you have Paid for your order , there’s no way you can amend cancel or request for refund. As after sales team never answers.
I placed order on 10july and till date I’m wondering what’s happening with my order and trying to contact team but no response so far. Money stuck no I wish I can cancel but for that too I have to contact them which is next to impossible so stuck in loop.

I stumbled across Joseph James Furniture on Facebook, and I couldn't be happier with my experience. I called customer service and spoke with Matt, who was incredibly friendly and professional. He made the whole process easy from the start.

The delivery arrived exactly on time, just as I had requested. The delivery team were also very friendly, professional, and took great care.

The sofa looks even better in person than it did in the photos. It's beautifully made, very sturdy, and incredibly elegant. I would definitely recommend this company to anyone looking for quality furniture and excellent customer service.

Thank you so much!
Antonio

Ordered from her on 3 day delivery after being let down badly by a very famous store brand, we had a home with no furniture! Joseph & James were fantastic from choice available to delivery and assembly. Rob especially helpful in assisting with our order and supplying specific measurements to ensure beds we ordered were correct height. Rang when he said he would and delivered 15 mins ahead of schedule. Delivery men were efficient and tidy and furniture quality is excellent. Very pleased!

I am still waiting for my items to be delivered from last Friday 17/07/26.No notification was sent to be about shipment. No notification from a delivery company has been sent to me. I have chased this and am still waiting today is Sunday 19/07/27. I will escalate this if I don’t hear from you today. Such poor service!!

Managed to save about 1/3 of the price buying from josephjames instead of buying from Furniture Village. We were lucky as they had the same one we were going to purchase, even the same colour.

Purchase process was smooth enough, got a call to decide what day to deliver and got a video confirming the chair including reclining seats working.

Delivery was good too - got a time slot that was kept to and they called 15 mins before arriving.

Update to my previous review. Whilst the initial experience was good have to say that after sales is poor. Found a fault with purchase and that it had been repaired previously, when I specifically checked it was a new item. Getting anything done via customer services is nigh on impossible. By phone and WhatsApp they make promise after promise but never actually deliver any service. I even wrote personally to both company directors, but have been totally ignored. Really really poor service and exceptionally bad experience. Be careful.

Absolutely fantastic service from ordering to deliver our lovely sofa bed. Josh at Stretford branch was very polite and helpful for selecting the right sofa bed for us. Delivered within couple of days! Would strongly recommend.

A lady I support at work has bought a lovely sofa from the St Helens branch which her mum picked for her. It was delivered today, delivery men were very professional and even moved the old sofas outside for us!!! Very happy customers, Thankyou 😀

Really friendly and helpful both in store and the delivery staff who got it up to my loft with no problems

Thanks very much

Great place. Beautiful furniture. Great prices. Customer service by Leah was great

Sarah was very helpful and toured us around the Stretford shop! Would definitely come back again to buy another sofa.

We were looking for a 3 piece suite and found ourselves in the St Helens store of Joseph James. The store had a large selection of suites. The two staff members Gary and Leah introduced themselves and then left us to browse at our leisure. They were on hand to advise us when required. We made our purchase and it was delivered a few days later. No fuss, no hassle. The delivery team also removed our old sofa.
From the moment we entered the store until delivery was completed, the service was first class. No pushy sales, just a very pleasent shopping experience. The shop staff and the delivery team were excellent. I would highly recommend this company.

Matt was amazing from start to finish, very helpful and understood what I was looking for.

Great service from Matthew

A huge thank you and great service from Gary Bale at the St Helens branch. He was professional, friendly and knowledgeable of all the products. He helped us choose the ideal sofa for our space. The whole buying process was quick and easy with fast delivery.

Would highly recommend Joseph James!

My consignment was not delivered.So i am still waiting,in the meantime,can you return all my monies in order to purchasing chairs with another company.

This company was easy to order from online. Delivery was in less than a week and I was kept informed throughout the process.
The chair I received was very good quality at a competitive price

Leah/Gary from St Helens store were excellent! Very supportive, proactive, and friendly. Very pleased! Quality and prices are just unbelievable too.

Fred and Eve.
Suite delivered today on date and time.
Delivery men were 5 star as was Josh who was our
sales assistant at Warrington outlet he was
brilliant.

My mum had been searching for a new sofa for a long time, but everything she liked was way out of her budget. Thankfully, a friend recommended Joseph James, and they were absolutely fantastic.

We dealt with Gary, who was incredibly knowledgeable, attentive, and provided excellent customer service throughout the entire process. Thanks to his help, my mum found gorgeous sofas that look incredibly stylish and provide excellent back support for her bad back—all at a fraction of the full retail price! The delivery service was also sharp and efficient.

I highly recommend Joseph James for their amazing value, quality, and top-tier service. Thank you, Gary!