I want to say a massive thank you to Michael Almond and staff at Disbury Road branch in Heaton Mersey Stockport. He gave invaluable support throughout a very prolonged and stressful purchase. He was... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We went Joules at Trentham Gardens on Friday 3rd April, the assistants Liz and Elsa could not have been more helpful, they were polite, courteous, professional and both had a lovely happy dispositio... See more
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I ordered a Khaki Hove jacket as looked very versatile and just what looking for . So ordered a click and collect and came very promptly and picked up not problem and customer service was amazing t... See more
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My parcel was delivered to the wrong address, contacted Joules and Evri and between managed to resolve the problem. My parcel was re-delivered, new coat is fabulous, always love Joules coats especia... See more
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Company details
Written by the company
Joules is a British, premium lifestyle brand. The Company designs and sells Joules branded clothing, footwear, accessories and homeware and operates a multi-channel proposition which encompasses retail (stores and e-commerce), wholesale and other smaller channels such as country shows and events and licensing. Joules was founded in 1989 by Tom Joule, who identified a gap in the market for colourful country clothing. The company currently* has 100 stores in the UK and ROI, alongside an established e-commerce platform and a fast growing international presence. Joules is also a top selling wholesale brand in major UK retailers such as John Lewis and Next Label and, in 2015, won “Fashion Retail Business of the Year” in the £30-£100m turnover category at the Drapers Awards.
Contact info
Market Harborough, United States
- 0333 777 4560
- Enquiries@mailto.joules.com
- www.joules.com
4.6
Excellent
7k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 94% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fantastic customer service!
I was extremely impressed with Joules customer service. Lola was extremely helpful on the live chat, even on a Sunday afternoon. The delivery company Evri had completely messed up and lost my parcel and Lola immediately re-ordered the items, refunded me for one of the items that was no longer available and also refunded my delivery cost. Fantastic customer service - I am a long time customer of Joules and will continue to be in the future!
7 December 2025
Unprompted review
Reply from Joules
Hi Keri,
Thank you so much for taking the time to share your experience!
We're delighted to hear that Lola was able to support you so promptly and help resolve the issue with your delivery. We’re truly sorry for the inconvenience caused by the courier, but we’re glad we could get everything sorted quickly for you.
The Joules Team.
Missing delivery
Carl was extremely efficient in resolving a missing delivery. So courteous and quickly put my mind to rest! Thankyou so much, Joules. Your customer service is excellent!
7 December 2025
Unprompted review
Reply from Joules
Hi Mrs B,
Thank you so much for your lovely review!
We're delighted to hear that Carl was able to resolve your missing delivery so efficiently and put your mind at ease. Providing reassuring, friendly support is exactly what we aim for, and it’s wonderful to know we resolved this for you.
The Joules Team.
Rosaline was excellent
Rosaline from the customer service team was excellent. She was clear and efficient and fully resolved my query. Yesterday, I placed two orders and cancelled the first. However today, I received an email to say that both orders were out for delivery despite me cancelling one of them. Rosaline ensured that my cancelled order would be returned without a fuss, organising collection for my incorrect order and refunding me for the shipping cost. Very grateful for her clear communication and assistance. I am satisfied with the service I received from this employee. Thank you
6 December 2025
Unprompted review
Reply from Joules
Hi Immie,
Thank you for sharing your experience. We’re so pleased to hear that Rosaline was clear, efficient, and able to resolve the issue with your cancelled order. We’re sorry for the confusion caused, but glad everything was sorted quickly and smoothly.
We appreciate your feedback and are delighted you were satisfied with the service.
The Joules Team.
Very easy
Naomi at Joules was very helpful today - I had my order accidentally going to my old address.
Naomi organised a refund so I could re order to my new address.
Very good at sorting my mistake and very quick response
Thankyou Naomi
5 December 2025
Unprompted review
Reply from Joules
Hi Anon
Thank you for sharing your experience! We're delighted to hear that Naomi was able to refund and reorder for your new address. We’ll be sure to pass your kind words on to her.
The Joules Team.
Support Team
Jada in the support team addressed my concerns brilliantly - truly first class customer experience.
5 December 2025
Unprompted review
Reply from Joules
Hi Campbell,
Thank you for sharing your experience! We're delighted to hear that Jada was able to provide a "truly first call customer experince" We’ll be sure to pass your kind words on to her.
The Joules Team.
The dressing gown is lovely and good…
The dressing gown is lovely and good quality. Naomi was especially helpful with my discount query
5 December 2025
Unprompted review
Reply from Joules
Hi Brenda
Thank you for sharing your experience! We're delighted to hear that Naomi was able to help with your query. We’ll be sure to pass your kind words on to her.
The Joules Team.
Quick and efficient
Jody from customer services resolved my issue promptly and efficiently.
4 December 2025
Unprompted review
Reply from Joules
Hi Jenifer
Thank you for sharing your experience! We're delighted to hear that Jody resolved your issue efficiently and promptly. We’ll be sure to pass your kind words on to her.
The Joules Team.
Thank you Jody
Thank you to Jody for resolving my query quickly and effectively today.
4 December 2025
Unprompted review
Reply from Joules
Hi Ruth
Thank you for sharing your experience! We're delighted to hear that Jody resolved your issue quickly and effectively. We’ll be sure to pass your kind words on to her.
The Joules Team.
A good. Experience
The dealing with the company was great.I had to contact the company regarding a non delivery of an item. Jody was really helpful and patient with a sill old guy. Many thanks Jody
3 December 2025
Unprompted review
Reply from Joules
Hi Jack
Thank you for sharing your experience! We're delighted to hear that Jody was able to help you and resolve your query. We’ll be sure to pass your kind words on to her.
The Joules Team.
Delayed order rearranged for home delivery FOC
My order for store collection had been delayed due to being out of stock when picking, I did an online chat with Naomi who sorted a replacement colour for the same price with delivery to home. Great customer service
4 December 2025
Unprompted review
Reply from Joules
Hi Mrs P
Thank you for sharing your experience! We're delighted to hear that Naomi was able to get you a replacement order for home delivery. We’ll be sure to pass your kind words on to her.
The Joules Team.
Jody from Joules.
Jody from Joules.
I ordered an item from joules and then received a few days later that the item had been delivered. There was no trace of the item delivered at the date and time stated. I went into the message to see that it had been delivered and left in my porch… I don’t have a porch. Then I looked at the photo of delivery. Well that was the inside of a van. I contacted Jody at joules.
She answered straightaway no queue. I explained the problem. She confirmed that they had been sent a message by EVRI ark say it has been delivered. She confirmed that the photo sent by EVRI was in the inside of the van. She apologised and offered to re order the item. As a gesture of goodwill and apology she refunded me the postage. She was truly professional, effective and definitely efficient….. Thank you Jody
3 December 2025
Unprompted review
Reply from Joules
Hi Chantal
Thank you for sharing your experience! We're delighted to hear that Jody was able to help you and resolved your query effectively and professionally. We’ll be sure to pass your kind words on to her.
The Joules Team.
Amazing live advisor
I had some issues with Evri delivering my package and they took ages to respond. However, Joules responded and resolved the issue right away! Naomi, the live advisor who helped me, was lovely and made sure my package would be delivered without any additional charge. Would definitely recommend, and they have beautiful clothing!
3 December 2025
Unprompted review
Reply from Joules
Hi Tofu
Thank you for your lovely review! We're thrilled to hear you received excellent customer service from Naomi. We’ll be sure to pass along your kind words!
The Joules Team.
Really great service
Really great service, i dealt with Jody, I bought some boots for my wife that lost the heel, I got a replacement without any issues, really helpful and great staff. Returns so simple aswell. Thank you very much
2 December 2025
Unprompted review
Reply from Joules
Hi Michael
Thank you for your lovely review! We're thrilled to hear you received excellent customer service from Jody We’ll be sure to pass along your kind words!
The Joules Team.
Great customer service!
Many thanks to Jody for quickly and professionally resolving my issue over the phone today - great customer service!
2 December 2025
Unprompted review
Reply from Joules
Hi Richard
Thank you for your lovely review! We're thrilled to hear you received excellent customer service from Jody. We’ll be sure to pass along your kind words!
The Joules Team.
Parcel was lost in transit
Parcel was lost in transit. Spoke to Naomi via live chat who was very helpful and arranged a replacement order
2 December 2025
Unprompted review
Reply from Joules
Hi A Burgess
Thank you for your lovely review! We're thrilled to hear you received excellent customer service from Naomi. We’ll be sure to pass along your kind words!
The Joules Team.
Omolola dealt with my query and was…fantastic
Omolola dealt with my query and was kind professional and efficient what a lovely service thank you
2 December 2025
Unprompted review
Reply from Joules
Hi Lisa
Thank you for sharing your experience! We're delighted to hear that Lola resolved your query professionlly and efficiently . We’ll be sure to pass your kind words on to her.
The Joules Team.
Shrunk on the first wash
I bought a half zip sweatshirt for my daughter and the first time I washed it it shrank. It was washed at 30 degrees as per the care label and line dried.
Have checked but the top is no longer available.
Very disappointed and not very impressed.
1 November 2025
Unprompted review
Reply from Joules
Hi Sue,
We’re very sorry to hear about the issue with your daughter’s sweatshirt and completely understand your disappointment. Thank you for letting us know.
We’d like to see if we can help find a suitable solution for you.
We've reached out to you to ask for more information - we’ll be happy to help once we receive your reply.
The Joules Team.
Assistance with a Return
We had excellent customer service from Jody of The Joules Team
1 December 2025
Unprompted review
Reply from Joules
Hi David,
Thank you for your lovely review! We're thrilled to hear you received excellent customer service from Jody. We’ll be sure to pass along your kind words!
The Joules Team.
Quick Service - Great Chat Feature
Lola was really helpful and resolved my return quickly. Great chat service from Joules that isn't AI
1 December 2025
Unprompted review
Reply from Joules
Hi Mr D Hardiman,
Thank you for your lovely review! We're delighted to hear that Lola was able to help and resolve your return quickly.
The Joules Team.
Ask for Michelle!
Ask for Michelle! She's a gangsta! Sorted my order out straight away!
1 December 2025
Unprompted review
Reply from Joules
Hi Edward,
Thank you for your fantastic review! We’re thrilled to hear that Michelle was able to sort your order out straight away, we’ll be sure to pass on your praise to her!
The Joules Team.
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