I ordered a Khaki Hove jacket as looked very versatile and just what looking for . So ordered a click and collect and came very promptly and picked up not problem and customer service was amazing t... See more
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Review summary
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Reviews shaping this summary
We went Joules at Trentham Gardens on Friday 3rd April, the assistants Liz and Elsa could not have been more helpful, they were polite, courteous, professional and both had a lovely happy dispositio... See more
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My parcel was delivered to the wrong address, contacted Joules and Evri and between managed to resolve the problem. My parcel was re-delivered, new coat is fabulous, always love Joules coats especia... See more
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I want to say a massive thank you to Michael Almond and staff at Disbury Road branch in Heaton Mersey Stockport. He gave invaluable support throughout a very prolonged and stressful purchase. He was... See more
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Company details
Written by the company
Joules is a British, premium lifestyle brand. The Company designs and sells Joules branded clothing, footwear, accessories and homeware and operates a multi-channel proposition which encompasses retail (stores and e-commerce), wholesale and other smaller channels such as country shows and events and licensing. Joules was founded in 1989 by Tom Joule, who identified a gap in the market for colourful country clothing. The company currently* has 100 stores in the UK and ROI, alongside an established e-commerce platform and a fast growing international presence. Joules is also a top selling wholesale brand in major UK retailers such as John Lewis and Next Label and, in 2015, won “Fashion Retail Business of the Year” in the £30-£100m turnover category at the Drapers Awards.
Contact info
Market Harborough, United States
- 0333 777 4560
- Enquiries@mailto.joules.com
- www.joules.com
4.6
Excellent
7k reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Naomi was very polite and helpful and…
Naomi was very polite and helpful and resolved the issue quickly answering all of my questions. Thank you very much
16 December 2025
Unprompted review
Reply from Joules
Hello,
Thank you very much for your kind feedback.
We’re delighted to hear that Naomi was polite, helpful, and able to resolve your issue quickly while answering all of your questions. We’ll be sure to pass on your thanks to her. We really appreciate you taking the time to share your experience.
The Joules Team.
Hi we brought our daughter really nice…
Hi we brought our daughter really nice fleece to treat her fore all the care she gives me it was delivered by evri at 1130 at night left on door step we found it next morning when we looked back ring doorbell it was just left at door night before I have been told retailer is responsible fore the parcel i with there was option fore royal mail delivery they are so good regarding my disability ie given me longer to answer door the fleece we were so pleased with quality nice present but we would not purchase again joules because off delivery problems
23 November 2025
Unprompted review
Reply from Joules
Hi Sharon,
Thank you for your feedback. We’re really pleased to hear you loved the quality of the fleece and that it made a special gift for your daughter.
We’re very sorry about the delivery experience and understand how concerning it must have been to have the parcel left on your doorstep late at night, especially given your disability. This isn’t the service we expect, and your comments will be shared with the relevant teams.
Thank you for bringing this to our attention.
The Joules Team.
After the website was a bit slow at…
After the website was a bit slow at giving the intoductory discount I got through to Naomi who sorted me instantly. Great Service!
14 December 2025
Unprompted review
Reply from Joules
Hi TK,
Thank you for your review.
We’re sorry to hear the website was a little slow in applying your introductory discount, but we’re delighted that Naomi was able to sort it out for you straight away. We’ll be sure to pass on your kind words to her. Thanks for your feedback, and we hope you enjoy shopping with us again soon.
The Joules Team
Fantastic customer service
Fantastic customer service.
I had an issue with a delivery and within minutes the matter was resolved by Naomi it’s the best customer service I’ve had for a long time.
13 December 2025
Unprompted review
Reply from Joules
Hi Melissa,
Thank you so much for your fantastic review. We’re delighted to hear that your delivery issue was resolved so quickly and that Naomi provided such excellent service. We’ll be sure to pass on your kind words to her, she’ll be thrilled.
Thank you for sharing your experience, and we hope to welcome you back again soon.
The Joules Team
How great the staff are at Joules
After my parcel didn’t arrive as expected I called Joules to say how concerned I was as clothes were required for a funeral 3 days later. I spoke to Jody who was so lovely and promised me that I would definitely receive them as she would put in a further order and I would receive them on Friday. She really pulled out all the stops as Evri had returned my original order and when I spoke to her on Friday at 12.30 she told me the new order had arrived with Evri 35 minutes prior and that they would deliver definitely. She was so right and within an hour my parcel had arrived. It was such a relief and thankfully both dress and fleece fit perfectly. Thank you so much Jody I am so very grateful to you for all the help and reassurance you gave me. I hope that before too long Joules will reopen a store in Cardiff - I have really missed you there
12 December 2025
Unprompted review
Reply from Joules
Hi Eileen
Thank you for your great feedback!!
We are so happy that Jody was able to give you the reassurance and resolved your query. We will pass on your thanks to Jody.
The Joules Team
Had problems with my delivery
Had problems with my delivery jody from customer service sorted it out for me got it sent
12 December 2025
Unprompted review
Reply from Joules
Hi Harry,
Thank you for your review. We’re sorry to hear there were issues with your delivery, but we’re really pleased that Jody from our Customer Services team was able to get everything sorted and sent out for you. We’ll be sure to pass on your thanks.
We appreciate your feedback and hope you enjoy your order.
The Joules Team
Great!
Even though it’s taking ages for my refund the staff were very helpful. And the lady I spoke to Jody sounded gorgeous!!
12 December 2025
Unprompted review
Reply from Joules
Hi Michael
Thank you for your feedback.
We’re sorry for the delay with your refund, but we’re really pleased to hear our team was helpful during the process. We’ll be sure to pass your kind words on to Jody, she’ll appreciate them.
Thank you for your patience, and we hope to welcome you back again soon.
The Joules Team
Jody was very helpful sorting a return…
Jody was very helpful sorting a return today, thank you
12 December 2025
Unprompted review
Reply from Joules
Hi Justin
Thank you for your lovely feedback!!
We are so happy that Jody was able to assist you with your returns query and resolved your query. We will pass this to Jody.
The Joules Team
Extremely disappointing experience from…
Extremely disappointing experience from start to finish. The quality of the jumper I purchased was far below acceptable — after just one wash, following the care instructions, it was left bobbled and looking worn.
I contacted customer service immediately with photos and requested an exchange. This was refused without any meaningful explanation or attempt to resolve the issue.
What’s most frustrating is the complete lack of accountability. Once payment was taken, there was no interest in helping or standing behind the product. I regret this purchase and would not buy from this company again.
12 December 2025
Unprompted review
Reply from Joules
Hi Roshni
Thank you for taking the time to share your feedback. We are really sorry to hear about your experience and the disappointment caused by the jumper you purchased.
This is certainly not the standard we aim to provide, and we understand how frustrating it must have been to see the garment deteriorate after following the care instructions.
We do take product quality and customer satisfaction seriously, and we regret that this was not reflected in your interaction with our customer service team. We would appreciate the opportunity to review this matter again and see if there is a way we can resolve it more satisfactorily for you.
We have sent you an email, so if you could kindly reply to that we will be able to assist you.
The Joules Team
Great customer service
Great customer service - answered my call really quickly and was very helpful
11 December 2025
Unprompted review
Reply from Joules
Hi Jacqueline,
Thank you for your great review!
We’re really pleased to hear your call was answered quickly and that our team was so helpful. Providing excellent customer service is very important to us, and your feedback means a lot. We hope to welcome you back again soon.
The Joules Team
Naomi on the chat line was super…
Naomi on the chat line was super helpful. Non delivery by evri sorted promptly and efficiently. Thank you Naomi
11 December 2025
Unprompted review
Reply from Joules
Hi
Thank you so much for your feedback. We’re delighted to hear that Naomi was able to sort your delivery out promptly and efficiently. We will pass your super feedback to her.
The Joules Team.
Prompt call back and great customer…
Prompt call back and great customer service
10 December 2025
Unprompted review
Reply from Joules
Hi Catherine,
Thank you for your kind feedback! We’re delighted to hear you received a prompt call back and great customer service. We’ll be sure to share your comments with the team.
The Joules Team.
Used chat to claim the discount voucher…
Used chat to claim the discount voucher that had not appeared.
Very helpful.
10 December 2025
Unprompted review
Reply from Joules
Hi
Thank you so much for your feedback. We’re delighted we were able to help you with the discount voucher
The Joules Team.
Non Delivery
My parcel was not delivered despite the delivery company saying it had been. I phoned Joules to report this. Adam was extremely helpful. He ordered the item for me again, this time to be delivered to a store of my choosing and refunded the delivery charge .
9 December 2025
Unprompted review
Reply from Joules
Hi Ann,
Thank you for taking the time to share your experience. We’re really sorry to hear that your original parcel didn’t reach you, but we’re delighted that Adam was able to get everything sorted quickly. We’ll be sure to pass your kind words on to him.
The Joules Team.
Great customer service
Naomi was both efficient and effective when resolving the problem I was experiencing.
Also, the Joules chat service was easy to use, with prompt responses.
9 December 2025
Unprompted review
Reply from Joules
Hi Jim,
Thank you so much for your feedback. We’re delighted to hear that Naomi was both efficient and effective in resolving the issue you were experiencing. It’s also great to know that you found our chat service easy to use with prompt responses.
The Joules Team.
I received excellent support from Naomi…
I received excellent support from Naomi today. She was very helpful, friendly and resolved my issue quickly. I really appreciated her clear communication and patience. Thank you, Naomi, for the great service!
9 December 2025
Unprompted review
Reply from Joules
Hi Emel,
Thank you so much for your lovely review! We’re delighted to hear that Naomi was able to support you so well. Providing clear, friendly, and efficient service is exactly what we aim for, and it’s wonderful to know she made such a positive difference to your day.
We’ll be sure to pass along your kind words to Naomi, they’ll mean a lot to her.
The Joules Team.
Naomi at Joules was very helpful today…
Naomi at Joules was very helpful today - she is going to keep me updated regarding a delayed delivery
9 December 2025
Unprompted review
Reply from Joules
Hi Stacey,
Thank you for your feedback! We’re delighted to hear that Naomi was able to assist you and will be keeping you informed about your delayed delivery. Clear communication is a priority for us, and it’s great to know Naomi provided the support you needed.
The Joules Team.
Contacted Joules today
Contacted Joules today, was helped by Jody.
She has helped me sort out a problem I had, sorted now, thank you
8 December 2025
Unprompted review
Reply from Joules
Hello,
Thank you for getting in touch and for sharing your experience! We’re so pleased to hear that Jody was able to help resolve the issue for you. It’s great to know everything is now sorted.
The Joules Team.
Fantastic customer service!
I was extremely impressed with Joules customer service. Lola was extremely helpful on the live chat, even on a Sunday afternoon. The delivery company Evri had completely messed up and lost my parcel and Lola immediately re-ordered the items, refunded me for one of the items that was no longer available and also refunded my delivery cost. Fantastic customer service - I am a long time customer of Joules and will continue to be in the future!
7 December 2025
Unprompted review
Reply from Joules
Hi Keri,
Thank you so much for taking the time to share your experience!
We're delighted to hear that Lola was able to support you so promptly and help resolve the issue with your delivery. We’re truly sorry for the inconvenience caused by the courier, but we’re glad we could get everything sorted quickly for you.
The Joules Team.
Missing delivery
Carl was extremely efficient in resolving a missing delivery. So courteous and quickly put my mind to rest! Thankyou so much, Joules. Your customer service is excellent!
7 December 2025
Unprompted review
Reply from Joules
Hi Mrs B,
Thank you so much for your lovely review!
We're delighted to hear that Carl was able to resolve your missing delivery so efficiently and put your mind at ease. Providing reassuring, friendly support is exactly what we aim for, and it’s wonderful to know we resolved this for you.
The Joules Team.
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