JoulesReviews 

Michelle was very helpful, kind, well mannered and efficient. She patiently listened to my problem and found a solution for me.

I received the wrong size coat. Labels were saying what was ordered but the coat was a different size.
I spoke to Michelle on 'chat' and she arranged to send a replacement coat and also collect the wrong coat the next day. I understand things go wrong, its how it is corrected.... Michelle sorted everything for me :-) still a happy customer....

Jody was extremely helpful. The web browser did not send promo code. Jody resolved this immediately and without any hassle. Very delighted with customer service

Today I received an eMail confirmation that my returned items had been received. Unfortunately 1 item I didn't return was on the list and 1 item I did return wasn't on the returned list.

Not another job I have to do was my first thought but Joules made this very easy.
Firstly written very clearly in the confirmation eMail was a telephone no. to call if you needed to speak to someone (not a FAQ to read).

The person I spoke to about my issue was Jody and she apologised for the error and very quickly clarified the issue and then within not time at all I received an email confirming my revised re-imbursement with all paperwork supplied.

I buy items from Joules frequently and this issue has never happened and I can honestly say it was dealt with in no time and Jody was very pleasant and efficient. Thank you Jody and thank you Joules.
Cheryl Hadley

Spoke to the most lovely Michelle who was so helpful.Gave me the information I needed .
Then parcel arrived today.
Thanks Michelle

My £60 Wellingtons that I bought in November2025 sprang a leak in early March 2026. I was disappointed that they had only lasted 4 months. I called Customer Service and spoke to Michelle who was extremely helpful. She sent me a label to return the leaky boots and put in an order for another pair to be sent to me.

The new pair arrived today so I am very pleased with the service I received from Michelle who could not have been more pleasant. Thank you Michelle and Joules!

Alison de Candole

My call was answered promptly and very politley Michelle was really friendly and helpful and resolved my query in a matter of minutes I was very pleased with the service she gave.

The delivery is fast and next day free delivery. Very quality shirts and excellent fabric. Worth buying .

Jody | The Joules Team, was very helpful, proffesional and understand my querry which she is going to solve it for ne.

I spoke to a lovely lady Michelle today, it was about a query on an order. I explained the matter to her and she was lovely, she resolved the query in a matter of minutes.
I just wish all customer services with other companies were as good as Joules.
Thank you Michelle, for your help 😊

My order hasn't arrived yet Jody was super helpful today and hopefully now my delivery will be with me tomorrow!! Thanks very much

I'd like to thank Jody for the lovely conversation and for solving my problem. I highly recommend shopping at Jules, as the quality and prices are good, as well as the friendly and easy service. Thank you again, Jody. Best regards, your client, Elzbieta.

I called Customer Services with a query regarding a return I wanted to make, that was not a straightforward issue.
Michelle understood my concern immediately and was very understanding. She dealt with the issue, which was my fault, in a professional, friendly, non judgemental and helpful manner. The issue was resolved very satisfactorily, without any fuss, much to my relief and gratitude. Michelle was excellent in handling this situation and is a credit to Joules. I have been a customer of Joules for some years and have always experienced good customer service in store. However, this experience exceeded the positive view I already had of Joules.
Thank you so much Michelle, you were great !!!

The problem I had was of my own making although I didn’t know it at the time. Michelle took my call and couldn’t have been more helpful. She looked at my order asked a few questions and put my mind at ease. My email address was spelt incorrectly, all me! I’m so glad I didn’t go in all guns blazing. Michelle was very calm and so helpful. Note to self…double check your addresses before pressing ‘Buy’

Jody was super efficient & polite. Resolved my return collection without any problem. Thankyou.

Carl in customer service was absolutely amazing, and I am so touched at him ringing me today after sending pictures of a pair of shoes I received that had been worn, and the box they were sent in looking like it had been in a car crash.

There were no more of this size in stock so I was a given a discount to keep them, which wasn't ideal, and I could have returned them, but wanted them for a holiday, so wouldn't be able to get anymore, and Carl double checked online and this size had come into stock since talking to his colleague earlier today which was great, he ordered them to arrive tomorrow, arranged the return of the worn shoes, and gave me a gift card.

Thank you so much Carl, and a phone call was so much more personal than a email, and I really appreciated that he had seen the pictures that I had sent on the email and reached out to me this afternoon. This is what customer service is.

I have also asked that the employee that thought it was ok to send the disgusting item in the battered box to me is spoken to also, as there was no quality control for this employee, and totally unacceptable to even consider sending what they did to a customer

Thank you Carl, and continue to be the amazing employee that you are.

Jules

Love the brand. The clothes fit well and are of high quality. Has a range of options accommodating the whole family.

Very kind, helpful and prompt response to my query this from Joules customer service agent, Michelle.
Thank you for resolving the issue, Michelle!

Contacted Joules customer services for help with an order, Jody was extremely helpful and knowledgeable. It’s great to know that good customer service is alive and well, at joules. Well done Jody. The clothing is great too, fantastic quality and style.

I had reason to check when the delivery was coming and spoke to Michelle who was most helpful and provided me with the information I needed. It was good to speak to someone who made you feel like you were important to them and was willing to help.

Following my disappointment at not having my purchase delivered to the store on the day it was promised I spoke to Jody at customer service. Jody was very helpful in resolving the issue sending a replacement to my home which I received the following day. I also received a call to ask if I was happy with the delivery, which I am.