Joy Reviews 216

Great products, quick delivery and packaged so well too.

The customer service is sublime! So quick to resolve and no fuss at all.

Love the "Joy"store. Here in NZ your products and service is excellent for me.

Excellent delivery and easy returns. Good value

Speedy delivery. The skirt was excellent quality and fitted well!

Ordering and delivery was all very smooth. Trousers fit well but the material is not quite what I had hoped - bit too shiny- the downside of online ordering when you can't physically see the product.

This store is a complete scam. DO NOT ORDER!!!! I have sent over six inquiries asking where my product is. Received one response which seemed like a "generic" response. They provided me with the incorrect tracking number and product. In fact, I ordered November 3 and they provided me with a tracking number that was already delivered back in July and to a different Country? Its a total mickey mouse operation and I am in the process of disputing the charge on my credit card with my bank to hopefully get my money back. BUYER BEWARE! I have still yet to receive a response from my six emails I sent.

Excellent, super-efficient and friendly customer service - notably better than most other online retailers, thank you

I've been looking for a black beret which is not made from wool and this one from Joy is a great find. Lovely soft chenille fabric which fits me perfectly. Arrived safely and packaged really well.

Fast postage and lots of email updates however my water bottle was dirty when I recieved it, I could visibly see the dirt marks on the pink lid of the bottle it was like it had just been unpackaged and out in the open in a warehouse, also the straw had been bent.

I got a reply from Joy the Store saying I will be refunded, but I have not received the refund yet. I had just checked my account. There was no email to alert me that I have been refunded either. The law states that online purchases must be refunded within 14 days and that customers do not have to give a reason. I checked this out on the government website.

Easy to view online and ordering straight forward and simple. Email confirmation re delivery detail.

I made an order 1 month ago and did not get my items. Even I did not get shipping number. My account was Charged, I do not know how to get my money back

Great quality and service, good price too.

Easy to navigate website. Very quick delivery.

Arrived on time & nearly packaged (recyclable!). Only thing was that the composition of the cloth was mentioned as cotton on the website when it’s actually made from polyamide!
Otherwise fit and quality is great.

My wardrobe needed an upgrade, so I ordered 3 items from Joy, and upon delivery, discovered 1 of the items was wrong. I contacted customer service and was told the correct item would be set aside for me and it would be dispatched as soon as they received the incorrect item from me. I'm very pleased to say that I received the correct item a few days after sending the incorrect one. All 3 items fit great, so I'm keeping them all. All in all very satisfied with the friendly and swift action of customer service and the clothes themselves.

The purchase is not for me, I shall have to wait until my daughter has seen the skirt before making a comment

Its very bad service after two months delay till this date i didnt receive my good and even no replay from him side ,even we ask him to cancel the order & refund money no any action from his end

After 7 weeks of waiting for my goods I have just received them. To say that I am shocked by the quality is a complete understatement. I regularly shop online and have never received such poor quality merchandise as I did this morning.
From start to finish my experience with your company has been shambolic.
The funds were taken from my account immediately yet not shipped for another two weeks.
When I enquired via messenger nearly a month after the order was placed I was given the wrong tracking number. I informed someone in your company of this and requested that they assist me I was literally told that i could follow it up myself.
Then today after over 6 weeks I receive what i can only describe as the poorest quality merchandise which I paid a premium price for.
I can only say that this is a lesson learned and that the process of dealing with your company has been so stressful I will forfeit the returns process.
Shocking!!!!!!!