J Parkers (Retail) Reviews 

31,798
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Looking at 2,199 reviews, reviewers had a great experience with this company. Customers frequently praise the secure packaging and the healthy, flourishing condition in which most plants arrive at their destination. Consumers also appreciate the proactive communication regarding delivery schedules, especially when staff hold back orders during hot weather to protect the plants. However, some reviewers were not happy with extended delivery times and the poor condition of certain plants upon arrival. People reported receiving dead or damaged items, occasionally due to rough handling by couriers or extreme weather conditions affecting growth. A few buyers also noted issues with incorrect varieties being sent or seeds having low germination rates during the season.

What people talk about most

Product

People report ambiguous experiences with product quality, as consumer opinions are heavily divided. On one... See more

Quality

Clients share ambiguous opinions on quality, with some reviewers praising the healthy, luxuriant plants and... See more

Delivery service

Customers had ambiguous experiences with delivery_service, noting a wide range of outcomes. While many... See more

Order

Consumers find order experiences to be mixed, reflecting a high level of disagreement. While some reviewers... See more

Service

Users describe ambiguous interactions with service, reflecting a wide range of differing experiences. Many... See more

Reviews shaping this summary

Rated 4 out of 5 stars

A good range, good value and generally decent quality for the money. I've ordered a lot from JParkers. There has been a small number of dead or weary plants, but while not the best quality, it's g... See more

Company replied

Rated 4 out of 5 stars

I ordered their 4 pack bare root orchard set it came and I planted as per recommendations for each tree. The Apple James Grieves and the conference pear tree are growing real well and have nearly do... See more

Company replied

Rated 4 out of 5 stars

It was OK the plants arrived very dried out not surprised in this weather. Time will tell next year how they survive; planted and getting lots of water. Delivery - well I just don't like Evri too man... See more

Company replied

Rated 4 out of 5 stars

In the past i've given J Parkers poor reviews due to their slow delivery, lack of update of order status on their website and slow customer service response. However this time no complaints! - althou... See more

Company replied


Company details

  1. Wholesale Plant Nursery
  2. Garden centre

Information provided by various external sources

As a family business established in 1933, we are one of the leading plant and bulb companies in the UK. Because we share a genuine enthusiasm for gardening with all our customers, we are fully committed to providing the best available products at the best available prices.


Contact info

3.8

Great

TrustScore 4 out of 5

32k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 92% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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3.8

All reviews

(31,798)

2,113 reviews in the last 12 months

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Rated 3 out of 5 stars

Healthy plants

Healthy plants, a lot smaller than I expected and no flowers as per brochure, Hydrangea's should be in flower at the moment, so not great value for money

17 July 2026
Unprompted review
J Parkers (Retail) logo

Reply from J Parkers (Retail)

Hi

Thank you for your review and we're sorry to hear that some of our products have failed to thrive. We trust that you have been in touch with our customer service team for help and advice, if you can reach them at: https://www.jparkers.co.uk/contact-us/

Kind regards
Team J Parkers

Rated 1 out of 5 stars

Hugely disatisfied - order still outstanding after 4 months and I had to chase for a refund - customer service completely unacceptable

I placed a large order in spring with a delivery date of max 21 days!!!

I called after two months as I hadn't received anything, no apology just told you were busy and basically tough!

After 3month I had - in dribs and drabs -3/4s of the order.

After 4 months I called to asked what was happening to the last 2 items, I was told that they couldn't be fulfilled and I could have a refund.

My question is if I hadn't have called would you have given me the refund?

I can answer this for you - I ordered in autumn a huge bulb order and there was a pack of 50/60 white narcicuss missing and I have NOT been refunded.

It is therefore not a surprise to you that I would never recommend your company to anyone and I will NEVER use you again.

25 July 2026
Unprompted review
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Reply from J Parkers (Retail)

Hi Natasha

Thank you for your review and I am sorry to learn of your disappointment with your order. If we are unable to supply and item we will always refund. As no order details have been included I am unable to look into the matter further for you but if you would like to reach out to us at review@jparkers.co.uk with the order details we can take a look into the missing narcissi for you.

Kind regards
Team J Parkers.

Rated 5 out of 5 stars

Excellent service

Plants received on time and in good condition

8 July 2026
Unprompted review
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Reply from J Parkers (Retail)

Hi David

Thank you for your 5* review!

Kind regards
Team J Parkers

Rated 5 out of 5 stars

Excellent

Great products,excellent customer service.Have used lots of on line plant companies,got to say you are the best.For quality and price unbeatable.Thanks.

29 May 2026
Unprompted review
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Reply from J Parkers (Retail)

Hi Kathleen

Thank you for your great 5* review!

Kind regards
Team J Parkers

Rated 5 out of 5 stars

My original order was never rec'd!

My original order was never rec'd!
After 6 months I queried whether the plants were ready to be despatched and was informed they had been sent out with others in July 2025. I assumed they would follow in due course.
After 6 months a member of staff advisedthey would reorder the 2 Gardenias which arrived promptly as usual, It is now July 2026 and both plants have flourished and are blooming! Well done all of you.

25 July 2026
Unprompted review
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Reply from J Parkers (Retail)

Hi Cynthia

Thank you for your 5* review!

Kind regards
Team J Parkers

Rated 3 out of 5 stars

Some plants do well and others don't.

Most plants i have ordered have done well. I did order some Hameln grasses which looked dodgey upon receipt. I potted them up. Two did nothing and the third is disappointing with only a few leaves. I should have complained but wanted to give them a chance, probably too late now.

25 August 2025
Unprompted review
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Reply from J Parkers (Retail)

Hi Debbie

Thank you for your review and I am sorry to learn of your disappointment with your order. Please don't hesitate reaching out to our team at review@jparkers.co.uk with the order details and we'll take a look for you.

Kind regards
Team J Parkers

Rated 5 out of 5 stars

Excellent

Excellent delivery time. Some one who delivers when promised.
Good quality item

23 July 2026
Unprompted review
J Parkers (Retail) logo

Reply from J Parkers (Retail)

Hi Pete

Thank you for your 5* review! We're really pleased you are happy with our products and service.

Kind regards
Team J Parkers

Rated 1 out of 5 stars

I ordered 2 Daphne deal

I ordered 2 Daphne, 1 white, 1 pink. When they both flowered they were both white, when I reported this I was very fairly sent a replacement pink one. Guess what, that one was white also. I cannot be bothered to tell Parkers but I suppose I got 3 for the price of 2 but I still want a pink one!!

25 July 2026
Unprompted review
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Reply from J Parkers (Retail)

Hi Billy

Thank you for your review and I am sorry to learn of your disappointment. As no order details have been included we're unable to look into this for you, but please don't hesitate reaching out to the customer service team for help and advice.

Kind regards
Team J Parkers

Rated 3 out of 5 stars

Wrong colour roses

Bought 3 bare root peace roses in march. The good news is all have been very vigorous and grown well. The colour is supposed to be pink and lemon combined. I have one pink one (no yellow) and one yellow (no pink) The other is yet to flower So don’t buy if you have a colour scheme plannned

25 July 2026
Unprompted review
J Parkers (Retail) logo

Reply from J Parkers (Retail)

Hi John

Thank you for your review and I am sorry to learn of your disappointment with your roses. As no order details have been included in the review we're unable to look into this for you. Please contact the team at review@jparkers.co.uk with the details and we can take a look

Kind regards
Team J Parkers

Rated 5 out of 5 stars

most things i have bought from j…

most things i have bought from j parkers is perfect bar for coluers they are never what i ordered other than that cannot fault them/
always receive good strong plants happy customer thanks

25 July 2026
Unprompted review
J Parkers (Retail) logo

Reply from J Parkers (Retail)

Hi

Thank you for your 5* review!

Kind regards
Team J Parkers

Rated 5 out of 5 stars

Products and prices!

Awesome product range available on easy to use website at very competitive prices and some unbeatable special offers. I always look forward to the Parkers catalogue dropping o my doormat!

10 July 2026
Unprompted review
J Parkers (Retail) logo

Reply from J Parkers (Retail)

Hi Peter

Thank you for your 5* review! We're really pleased that you are happy with our products and service.

Kind regards
Team J Parkers

Rated 3 out of 5 stars

THIS ORDER IS OVER 12 MONTHS OLD…

THIS ORDER IS OVER 12 MONTHS OLD 17/5/2025 AND I'VE JUST BEEN ASKED TO REVIEW!! The calendar at the end doesn't go that far back!!
Antirrhinum Liberty F1 Mix (Garden Ready) OK still have some.
Gazania Super Colour Mixed (Garden Ready) still have a few but bit disappointing.
Coleus Premium Mixed ok but only an annual. Alstroemeria Mixed very poor one out of three no root system, got a refund if I remember correctly.
I will not be buying on line again. I'll support my local suppliers as I can buy bigger stronger plants and see what I am getting.

25 July 2025
Unprompted review
J Parkers (Retail) logo

Reply from J Parkers (Retail)

Hi Margaret

Thank you for your review and feedback.

Kind regards
Team J Parkers

Rated 5 out of 5 stars

Delivered well packed

Delivered well packed. Plant healthy and in flower. I have ordered plants from Parkers before and they are always reliable.

23 July 2026
Unprompted review
J Parkers (Retail) logo

Reply from J Parkers (Retail)

Hi

Thank you for your 5* review!

Kind regards
Team J Parkers

Rated 5 out of 5 stars

the plants all arrived in good time

The plants all arrived in good time and were all well packed and ready to be moved on.
The quality was excellent.
Unfortunately, the burning sun and torrential rain were a bit too much for some plants, and we ended up with some weird things mixed up as I replaced one with another, but the final display was lovely.

19 July 2026
Unprompted review
J Parkers (Retail) logo

Reply from J Parkers (Retail)

Hi Beryl

Thank you for your 5* review!

Kind regards
Team J Parkers

Rated 2 out of 5 stars

Sadly, not my best experience with Parkers.

As someone who has been buying from you for over 20 years this particular order was disappointing. The potentilla although displayed as mixed colours, was only pink. Although the blue scabious was excellent, the pink only produced one flower out of 3 plants, and although it should be a perennial did not grow the following year.

24 July 2025
Unprompted review
J Parkers (Retail) logo

Reply from J Parkers (Retail)

Hi Caroline

Thank you for your review and we're sorry to learn of the disappointing results. We do however trust that you reached out to our customer service team for help and they resolved these issues for you.

Kind regards
Team J Parkers

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