JS Law Reviews 

5,901
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 850 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful staff for providing clear guidance, keeping everyone fully informed, and making the entire residential property buying or selling process completely smooth and stress-free. People also genuinely appreciate the intuitive online portals, automated updates, and exceptionally responsive communication from their dedicated legal professionals. Some reviewers were not happy with communication, mentioning significant difficulties reaching their assigned conveyancers or getting timely replies to important emails. A few consumers additionally noted that phone calls often went completely unanswered and urgent messages were frequently ignored during critical stages.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting helpful and efficient support throughout property... See more

Service

Users describe positive interactions with service, highlighting efficient communication and helpful staff... See more

Customer service

Customers consistently note positive experiences with customer_service, highlighting prompt responses and... See more

Response time

People report positive experiences with response times, noting that staff act promptly and reply to emails... See more

User experience

Reviewers highlight positive aspects of user experience, describing the process as smooth, stress-free, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Top class experience. Highly recommended. The Portal works very well and is very comprehensive and clear. Never any problem making prompt phone contact. Every person is easy to talk to with c... See more

Company replied

Rated 5 out of 5 stars

Highly recommended. They say moving house is one of the most stressful experiences you encounter... NOT with JS Law!! We sold & found our new home May BH. We exchanged today. Move in end of July... See more

Company replied

Rated 5 out of 5 stars

We are first time buyers and Louie was great all the way through, contactable explained things to us in detail and overall because of him the process of buying our first house had minimal stress. Than... See more

Company replied

Rated 5 out of 5 stars

As first-time buyers, we couldn’t have asked for a better experience. Chloe Finch at JS Law made the whole process stress-free, straightforward, and easy from start to finish. She was always professio... See more

Company replied


Company details

  1. Conveyancer
  2. Lawyer

Written by the company

An exemplary conveyancing service based on dedication, speed, efficiency, excellent communications and professionalism. JS Law is one of the country’s largest independent property law firms with unparalleled market knowledge delivering residential conveyancing across England and Wales.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

6k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 96% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(5,901)

824 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Rikita and the team were amazing

Rikita and the team were amazing, helping me complete a tricky deal that involves several law firms. She made the process very personal and helped me navigate several huddles along the way.

5 May 2026
Unprompted review
JS Law logo

Reply from JS Law

Hi,

Thank you for taking the time to leave a review. We’re really pleased to hear that you had such a good experience with JS Law, and we will be sure to pass the feedback on to Rikita.

Kind regards,
JS Law

Rated 5 out of 5 stars

Very prompt and helpful in responses

Chloe Bromley was very prompt and helpful in her responses. I wouldn't hesitate to recommend her to anyone requiring conveyancing services. Thank you!

24 April 2026
Unprompted review
JS Law logo

Reply from JS Law

Hi,

Thank you for reviewing the service and taking the time to leave your feedback. It is great to hear and we appreciate you sharing your recommendation with others.

Kind regards,
JS Law

Rated 5 out of 5 stars

Alina was my conveyencer

Alina was my conveyencer, who provided a great service. Always contactable by phone and email. Alina always answered the phone I called or got back to me in short timescale. Alina was very professional and approachable and answered all my queries. Made the process of selling my home run as smooth as possible and acted in my best interest.

29 April 2026
Unprompted review
JS Law logo

Reply from JS Law

Hi,

Thank you for taking the time to leave your review. We’re delighted to hear that you had a positive experience with JS Law and we will be sure to pass the feedback on to Alina.

Kind regards,
JS Law

Rated 5 out of 5 stars

Ruby Allen at JS Law was very helpful

Ruby Allen at JS Law was very helpful, communicative and reassuring throughout the entire process. Highly recommend. The JS Law online system was also straight forward and easy to use. They made the process of buying a house stress free and exciting.
Thankyou to everyone who supported us.

1 May 2026
Unprompted review
JS Law logo

Reply from JS Law

Hi Danielle,

Thank you for taking the time to leave a review. We’re really pleased to hear that you had such a good experience with JS Law, and we will be sure to pass the feedback on to Ruby.

Kind regards,
JS Law

Rated 5 out of 5 stars

My whole experience was excellent from…

My whole experience was excellent from the start to the completion I highly recommend this solicitor's

30 April 2026
Unprompted review
JS Law logo

Reply from JS Law

Hi Angela,

Thank you for reviewing the service and taking the time to leave your feedback. It is great to hear and we appreciate you sharing your recommendation with others.

Kind regards,
JS Law

Rated 5 out of 5 stars

Very happy with service

Anthony at JS Law was always accessible, responded promptly to queries and so helpful, always keeping me informed along the way. I would be very happy for him to manage any further sales

30 April 2026
Unprompted review
JS Law logo

Reply from JS Law

Hi,

Thank you for reviewing the service and taking the time to leave your feedback, we really do appreciate it.

Kind regards,
JS Law

Rated 5 out of 5 stars

Selling property made stress-free.

My affairs [sale of property] was handled by Alex Mann; throughout the whole process he made himself constantly available and was always ready to provide advice and to smooth over any problems that arose during the sale procedure. In short, Alex exuded competence and made everything as straight-forward as possible.

23 January 2026
Unprompted review
JS Law logo

Reply from JS Law

Hi,

Thank you for taking the time to leave a review. We’re really pleased to hear that you had such a good experience with JS Law, and we will be sure to pass the feedback on to Alex.

Kind regards,
JS Law

Rated 5 out of 5 stars

Conveyancing

Faizah dealt with the conveyancing when I was selling my house & was fabulous to work with. She was really responsive & informative throughout. The sale completed much quicker than I'd anticipated as well.

27 April 2026
Unprompted review
JS Law logo

Reply from JS Law

Hi Sue,

Thank you for taking the time to leave a review. We’re really pleased to hear that you had such a good experience with JS Law, and we will be sure to pass the feedback on to Faizah.

Kind regards,
JS Law

Rated 5 out of 5 stars

Excellent service

I had a very positive experience with JS Law during my house purchase. As a first-time buyer, the whole process can feel overwhelming, but Ria made everything smooth and stress-free from start to finish.

She was excellent throughout-always keeping me updated with clear information and responding promptly to all my emails. Her communication was professional, efficient, and very reassuring, which made a huge difference.

The entire process was handled swiftly and with great attention to detail. Thanks to Ria’s support, I never felt confused or under pressure at any stage.

I would highly recommend JS Law to family and friends, and I will definitely use their services again in the future.

30 January 2026
Unprompted review
JS Law logo

Reply from JS Law

Hi Kamil,

Thank you for reviewing the service and taking the time to leave such a glowing review. It is great to hear and we appreciate you sharing your recommendation with others.

Kind regards,
JS Law

Rated 5 out of 5 stars

Smooth and Stress Free Experience with Katie

Katie Humphreys was extremely helpful and supportive throughout my home purchase. She kept me informed at every stage, communicated clearly, and was always quick to respond to questions.

Her professionalism and attention to detail made the process smooth and stress-free. I’d highly recommend Katie.

29 April 2026
Unprompted review
JS Law logo

Reply from JS Law

Hi Rita,

Thank you for taking the time to leave your review. We’re delighted to hear that you had a positive experience with JS Law and we will be sure to pass the feedback on to Katie.

Kind regards,
JS Law

Rated 5 out of 5 stars

Excellent

Very informative, supportive, listened, pro active in completing action when sent paper work back

23 February 2026
Unprompted review
JS Law logo

Reply from JS Law

Hi,

Thank you so much for sharing your experience with others, we really do appreciate it.

Kind regards,
JS Law

Rated 5 out of 5 stars

Holly was amazing!

Holly was really helpful in pushing through our sale. Holly explained everything in a lot of detail and always kept us updated. Thank you!

29 April 2026
Unprompted review
JS Law logo

Reply from JS Law

Hi Tim,

Thank you for reviewing the service and taking the time to leave your feedback, we really do appreciate it.

Kind regards,
JS Law

Rated 5 out of 5 stars

Brilliant service from JS Law

We chose JS law for our conveyancing as recommended by a trusted agent and we were not disappointed. I cannot fault the exceptional service provided by Alex Mann who was so professional throughout the process . Alex was patient and kind when it came to our questions of which there were many as we had not purchased a property before. I can honestly say I would 100% recommend JS Law if you want a reliable, detail oriented and efficient service. The customer portal is excellent too and very user friendly.

16 March 2026
Unprompted review
JS Law logo

Reply from JS Law

Hi,

Thank you for taking the time to leave a review. We’re really pleased to hear that you had such a good experience with JS Law, and we will be sure to pass the feedback on to Alex.

Kind regards,
JS Law

Rated 5 out of 5 stars

The best company

The best company
I would suggest it to everyone.

15 December 2025
Unprompted review
JS Law logo

Reply from JS Law

Hi,

Thank you so much for sharing your experience with others, we really do appreciate it.

Kind regards,
JS Law

Rated 5 out of 5 stars

Great service

Great service ! Alex was responding quick and professional!

31 March 2026
Unprompted review
JS Law logo

Reply from JS Law

Hi Klaudia,

Thank you so much for sharing your experience with others, we really do appreciate it.

Kind regards,
JS Law

Rated 5 out of 5 stars

Alex Mann was amazing

Alex Mann was amazing! So helpful and thorough. This was our first home purchase and he made the process stress free. We had heard of some horror stories of solicitors but that couldn’t have been further from the truth. Would 100% recommend Alex to anyone buying a home and we would definitely be using him again!

20 February 2026
Unprompted review
JS Law logo

Reply from JS Law

Hi,

Thank you for reviewing the service and taking the time to leave your feedback. It is great to hear and we appreciate you sharing your recommendation with others.

Kind regards,
JS Law

Rated 5 out of 5 stars

Excellent service



We have used JS Law to both sell and then purchase a home. We used Alex on both occasions and can't fault the service we received, every question whether through email or phonecall was answered quickly. He was efficient and covered every point on our behalf when speaking to the other parties solicitors. The final cost of both services were not far from the initial qoute and all completed in an acceptable time frame
Would highly reccomend and we will definitely use again in the future

27 March 2026
Unprompted review
JS Law logo

Reply from JS Law

Hi Katy,

Thank you for reviewing the service and taking the time to leave your feedback. It is great to hear and we appreciate you sharing your recommendation with others.

Kind regards,
JS Law

Rated 5 out of 5 stars

Hello

Hi, my experience was excellent. Communication was great, I got answers to all questions and expectations time realistic. I would recommend to everyone.

4 February 2026
Unprompted review
JS Law logo

Reply from JS Law

Hi Florin,

Thank you for reviewing the service and taking the time to leave your feedback, we really do appreciate it.

Kind regards,
JS Law

Rated 5 out of 5 stars

Outstanding conveyancing service from Alex Mann

I cannot recommend Alex Mann highly enough. He was amazing throughout the whole conveyancing process and such a great help from start to finish.

Alex was always quick to respond and kept us updated, even when the sellers’ solicitors were slow. His professionalism, patience, and support made the process much easier for us, and I honestly cannot express enough how grateful we are.

He did an outstanding job, and I would not hesitate to recommend Alex to anyone looking for a reliable and efficient conveyancer.

10 April 2026
Unprompted review
JS Law logo

Reply from JS Law

Hi,

Thank you for reviewing the service and taking the time to leave your feedback. It is great to hear and we appreciate you sharing your recommendation with others.

Kind regards,
JS Law

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look