JS Law Reviews 

5,895
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 850 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful staff for providing clear guidance, keeping everyone fully informed, and making the entire residential property buying or selling process completely smooth and stress-free. People also genuinely appreciate the intuitive online portals, automated updates, and exceptionally responsive communication from their dedicated legal professionals. Some reviewers were not happy with communication, mentioning significant difficulties reaching their assigned conveyancers or getting timely replies to important emails. A few consumers additionally noted that phone calls often went completely unanswered and urgent messages were frequently ignored during critical stages.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting helpful and efficient support throughout property... See more

Service

Users describe positive interactions with service, highlighting efficient communication and helpful staff... See more

Customer service

Customers consistently note positive experiences with customer_service, highlighting prompt responses and... See more

Response time

People report positive experiences with response times, noting that staff act promptly and reply to emails... See more

User experience

Reviewers highlight positive aspects of user experience, describing the process as smooth, stress-free, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Top class experience. Highly recommended. The Portal works very well and is very comprehensive and clear. Never any problem making prompt phone contact. Every person is easy to talk to with c... See more

Company replied

Rated 5 out of 5 stars

Highly recommended. They say moving house is one of the most stressful experiences you encounter... NOT with JS Law!! We sold & found our new home May BH. We exchanged today. Move in end of July... See more

Company replied

Rated 5 out of 5 stars

We are first time buyers and Louie was great all the way through, contactable explained things to us in detail and overall because of him the process of buying our first house had minimal stress. Than... See more

Company replied

Rated 5 out of 5 stars

As first-time buyers, we couldn’t have asked for a better experience. Chloe Finch at JS Law made the whole process stress-free, straightforward, and easy from start to finish. She was always professio... See more

Company replied


Company details

  1. Conveyancer
  2. Lawyer

Written by the company

An exemplary conveyancing service based on dedication, speed, efficiency, excellent communications and professionalism. JS Law is one of the country’s largest independent property law firms with unparalleled market knowledge delivering residential conveyancing across England and Wales.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

6k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(5,895)

818 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I think the highlight of my experience…

I think the highlight of my experience was probably when things became most frustrating. In response to my frustration, Irfaan made sure that I was closely updated as a customer like myself would want to be. The communication was extremely extremely helpful to have, particularly has a first time buyer.

15 June 2026
Unprompted review
JS Law logo

Reply from JS Law

Hi Aaron,

Thank you for reviewing the service and taking the time to leave your feedback, we really do appreciate it.

Kind regards,
JS Law

Rated 5 out of 5 stars

I'm a first-time buyer

I'm a first-time buyer and Ruby Allen has been fantastic throughout the process. She's approachable, clear and efficient in her communications, and has made the whole thing feel like it's been smooth sailing. Even when I've emailed every day in the run-up to exchange I've never been made to feel like anything other than a valued client.

15 June 2026
Unprompted review
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Reply from JS Law

Hi Claudia,

Thank you for taking the time to leave a review. We’re really pleased to hear that you had such a good experience with JS Law, and we will be sure to pass the feedback on to Ruby.

Kind regards,
JS Law

Rated 5 out of 5 stars

Highly recommended

Amy has been amazing from the start,very efficient and informative,I would certainly recommend Amy and JS Law for future properties

15 June 2026
Unprompted review
JS Law logo

Reply from JS Law

Hi James,

Thank you for reviewing the service and taking the time to leave your feedback. It is great to hear and we appreciate you sharing your recommendation with others.

Kind regards,
JS Law

Rated 5 out of 5 stars

Personal contact

Was pleased with all the service that was supplied by Amy Stupar was alway polite and very helpful when I neeed help with all that was needed will recommend your company to anybody need convanecing
Thanking you for looking after me

14 June 2026
Unprompted review
JS Law logo

Reply from JS Law

Hi Alan,

Thank you for reviewing the service and taking the time to leave your feedback. It is great to hear and we appreciate you sharing your recommendation with others.

Kind regards,
JS Law

Rated 5 out of 5 stars

Hired them from recommendation and had…

Hired them from recommendation and had no issues using them. Also completion of a flat within 3-4months.

13 June 2026
Unprompted review
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Reply from JS Law

Hi Philip,

Thank you so much for sharing your experience with others, we really do appreciate it.

Kind regards,
JS Law

Rated 5 out of 5 stars

Cannot recommend enough

Cannot recommend enough! Chloe and her team are brilliant.
From previous experience with a different solicitors, I was apprehensive going through the process for buying a property.
We were recommend JSLaw, and that was the best decision regarding the house move.
From the off set, Chloe has communicated, followed up, been professional, approachable and explained things in ‘generic terms’. This enabled us to feel confident, equipped and supported.
Any query, Chloe would make contact, when chasing third parties, she would initiate this, prior to us mentioning and kept us in the loop throughout.
Would 100% use this company and ask for Chloe again. Thank you, we appreciate it.

12 June 2026
Unprompted review
JS Law logo

Reply from JS Law

Hi,

Thank you for reviewing the service and taking the time to leave such a glowing review. It is great to hear and we appreciate you sharing your recommendation with others.

Kind regards,
JS Law

Rated 5 out of 5 stars

Exceptional service from Ritika

After an incredibly stressful and exhausting 3-year journey trying to sell our property, we honestly cannot thank Ritika Chandock enough for finally getting us over the finish line.

What felt impossible was made possible by Ritika, who managed to achieve a simultaneous exchange and completion at the very last minute — something that genuinely felt like a miracle given the endless complications and setbacks we had faced over the years.

Throughout the entire process, Ritika was the definition of professionalism. She remained calm, proactive, knowledgeable and completely committed, even under immense pressure and extremely tight deadlines. What really stood out was her empathy and understanding during what had become a very emotional and frustrating experience for us. She truly cared, and that made all the difference.

Her communication was exceptional from start to finish. We were always kept informed, updated promptly, and never left chasing for answers — which, after everything we had been through, was invaluable.

After years of headaches, failed attempts and uncertainty, having someone as dedicated and capable as Ritika handling our sale gave us confidence again. We are beyond grateful for all her hard work and would recommend her without hesitation to anyone looking for a solicitor who genuinely goes above and beyond.

Thank you again, Ritika — we will never forget what you did for us.

12 June 2026
Unprompted review
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Reply from JS Law

Hi Becky,

Thank you for taking the time to leave such a glowing review. We’re really pleased to hear that you had such a good experience with JS Law, and we will be sure to pass the feedback on to Ritika.

Kind regards,
JS Law

Rated 5 out of 5 stars

Ridda and Halima were both helpful and…

Ridda and Halima were both helpful and efficient in seeing the sale of my property to completion. I was pleased to have used the services of JS Law and would recommend them without hesitation.

10 June 2026
Unprompted review
JS Law logo

Reply from JS Law

Hi,

Thank you for reviewing the service and taking the time to leave your feedback. It is great to hear and we appreciate you sharing your recommendation with others.

Kind regards,
JS Law

Rated 5 out of 5 stars

Cannot recommend JS Law highly enough

Cannot recommend JS Law highly enough. Ruby has been amazing from start to finish with the sale of my late mums' house. She's been extremely patient due to the lack of my understanding of everything. Always kept me updated, explained the process and replied to emails straight away. Very happy with the service and would thoroughly recommend

11 June 2026
Unprompted review
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Reply from JS Law

Hi Carole,

Thank you for reviewing the service and taking the time to leave such a glowing review. It is great to hear and we appreciate you sharing your recommendation with others.

Kind regards,
JS Law

Rated 5 out of 5 stars

Great experience. Super helpful!

Our solicitor Kelly was really helpful. Thanks!

11 June 2026
Unprompted review
JS Law logo

Reply from JS Law

Hi,

Thank you for reviewing the service and taking the time to leave your feedback, we really do appreciate it.

Kind regards,
JS Law

Rated 5 out of 5 stars

Alistair Powell was very helpful…

Alistair Powell was very helpful efficient and informative

24 April 2026
Unprompted review
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Reply from JS Law

Hi Oliver,

Thank you so much for sharing your experience with others, we really do appreciate it.

Kind regards,
JS Law

Rated 5 out of 5 stars

Professional and efficient service

Chloe Bromley at JS Law has been professional and communicative throughout the process of sale and purchase, and has always worked in our best interests.

9 June 2026
Unprompted review
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Reply from JS Law

Hi Helen,

Thank you for taking the time to leave your review. We’re delighted to hear that you had a positive experience with JS Law and we will be sure to pass the feedback on to Chloe.

Kind regards,
JS Law

Rated 5 out of 5 stars

Sale of House Remotely

I was able to conduct almost all the business online, meaning that I never had to go into a solicitors office, I could do everything at my own pace at a time convenient for for me. Always courteous, answered my questions with a prompt reply.
Would use again an recommend their services.

29 May 2026
Unprompted review
JS Law logo

Reply from JS Law

Hi,

Thank you for reviewing the service and taking the time to leave your feedback. It is great to hear and we appreciate you sharing your recommendation with others.

Kind regards,
JS Law

Rated 5 out of 5 stars

Great Service

We are first time buyers and so naturally we didn't know how the conveyancing process works. Luckily we got paired with Joelle Pasala at JS Law who was so patient and friendly. She was always available if we had any questions and would throughly explain everything we needed to know. Joelle really made the process smooth sailing. She is efficient and professional. We’re so grateful for Joelle helping us throughout the process. We would highly recommend her to anyone who requires a conveyancer.

Only downside is that their billing/statements are very confusing. Before you clear your final payment, please check your statement thoroughly. As part of my feedback, I would suggest JS Law to improve their statement by presenting them in a more simple way.

29 May 2026
Unprompted review
JS Law logo

Reply from JS Law

Hi Riri,

Thank you so much for sharing your experience with others, we really do appreciate it.

Kind regards
JS Law

Rated 5 out of 5 stars

My house sale experience with Irfaan…

My house sale experience with Irfaan was very smooth. An efficient process, would definitely use JS Law again.

1 June 2026
Unprompted review
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Reply from JS Law

Hi Seán,

Thank you for taking the time to share your review, it is much appreciated.

Kind regards
JS Law

Rated 5 out of 5 stars

As a first-time buyer

As a first-time buyer, I couldn't have asked for a better conveyancer than Lailah at JS Law. She was fantastic throughout the entire process, keeping me informed every step of the way and always taking the time to explain things clearly whenever I had questions.

My purchase wasn't straightforward, and Lailah handled an extremely difficult estate agent professionally and efficiently, helping to keep everything moving forward. Her communication was excellent, and she was always available when I needed advice or reassurance.

Buying a first home can be overwhelming, but Lailah made the process much easier to navigate. I would highly recommend her to anyone looking for a knowledgeable, responsive, and supportive conveyancer, and I would definitely use her again in the future.

14 May 2026
Unprompted review
JS Law logo

Reply from JS Law

Hi Becca,

Thank you for taking the time to leave a review. We’re really pleased to hear that you had such a good experience with JS Law, and we will be sure to pass the feedback on to Lailah.

Kind regards
JS Law

Rated 5 out of 5 stars

My partner and I have just bought our…

My partner and I have just bought our first home together, at first we thought this process would cause a great deal of stress but thankfully we had Kelly Hulley at our side that stream lined our process stress free, we had a few bumps along the way but she made sure that our needs were put first a foremost and was just a delight, would definitely use her again as she made it all look way too easy :)

5 June 2026
Unprompted review
JS Law logo

Reply from JS Law

Hi,

Thank you for taking the time to leave a review. We’re really pleased to hear that you had such a good experience with JS Law, and we will be sure to pass the feedback on to Kelly.

Kind regards
JS Law

Rated 1 out of 5 stars

Cannot get contact

Had to come on here as the phone is never answered, we urgently need a TP1 form and a name change to be done, we have tried for about a year now, when we ring no answer ever, we have a cracked wall...NHBC form cannot be done until I have this form from you...so please address this review that we can get this sorted.Also I was never given a form telling us we would be slap bang next to the worst social housing neighbours (set of 4 houses) you will ever get....I would never have bought the house if I knew that.kG...you have a lot to answer for!

9 June 2026
Unprompted review
JS Law logo

Reply from JS Law

Hi,

We appreciate you taking the time to leave a review and are disappointed to hear you were unsatisfied with the service provided. We would like to investigate the issues that you have raised and Trustpilot have contacted you on our behalf to request further details. Please could you respond to Trustpilot with your full name, address and case-reference number and we will escalate for you.

Many thanks
JS Law

Rated 5 out of 5 stars

Great service

I recently used JS Law for a property purchase and was very pleased with the service. My conveyancer Ruby Allen was very professional and prompt. This is my second time using JS Law and I would definitely use them in the future.

1 May 2026
Unprompted review
JS Law logo

Reply from JS Law

Hi,

Thank you for taking the time to share your review, it is much appreciated.

Kind regards
JS Law

Rated 5 out of 5 stars

Complex purchase

Due to problems with the seller’s solicitor we had a very difficult three months however Halima Daud was always available on the end of the phone and made matters bearable.
When progress appeared to be slow, Halima would expedite the issue quickly and efficiently. Issues around planning and exchange were an example of this.
We don’t feel that we would have coped as well without Halima’s support.

26 February 2026
Unprompted review
JS Law logo

Reply from JS Law

Hi Valerie,

Thank you for taking the time to leave a review. We’re really pleased to hear that you had such a good experience with JS Law, and we will be sure to pass the feedback on to Halima.

Kind regards
JS Law

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