JSAUX Reviews 739

It’s a shame that my one-month-old wireless charger came apart, but Customer Service was easy to contact replying with quick, competent, and helpful hassle-free solutions.

Great customer service - emailed as a product I bought (switch 2 grip) had broken and therefore needed replacement.
Replied same day and offered to send replacement for free.
Spoke to Nina from support team

I bought the modcase with battery pack kit to go onto my steam deck and a few months later the kickstand broke and so I asked if I could get a replacement and the support team was nice it takes them a bit to get around to you if your in another timezone but there really nice and quick when they do I was able to order another kickstand without needing a whole other case and so im thankful for this wonderful experience

Had an issue with a switch 2 case, customer support was extremely helpful and after a few messages (all within the same day), they decided to send me a replacement. Easy to talk to, fast response time, great customer service.

It was a wonderful experience!
First of all, they answered to my email in 24 hours (if I replied almost-instantly, they replied in 1-2 hours).
Then, they offered to replace the broken parts of my order, without too much hassle (like others would do), thank you about this!

Currently, the items are not shipped yet, but customer support told me, it's expected to ship this week! I am really excited for the items!

Overall, customer service is really good, their products are unique, I found their item best for my budget (and comfort too), however their shipping times can be slow, but they make a notice for you at the item's order page (so I expected it).

What a unique company

Customer service is out of this world, I had a small piece missing from an order of screen protectors, Jsaux offered a replacement for the entire thing, all standard stuff. After I managed to install the screen protector without the missing piece I didn’t need an entire replacement, so instead Jsaux arranged a discount for a carry case.

No wastage, no excuses, just pure customer service.

Truly epic

I had an issue with one of the controller grips breaking at a weak point. I mentioned the problem to customer service as I had been pretty delicate with the product itself and was hoping for a replacement. Response was quick and I got my replacement about 2 weeks later. Very friendly customer service and it all got handled pretty quickly.

The charger is excellent, convenient with the dual USB and USB-C options, and also aesthetically pleasing (the shade of blue). My product had a defect and they replaced it promptly after I wrote to customer service (despite more than a month had passed).

I love the Switch 2 case and grips. After several months, a small crack happened on the right joycon grip, causing it to be loose but functional. The JSAUX team was attentive and quick to send a replacement under my warranty.

Great customer service needed a new strap for my modcase.

I love my mod case. And all the accessories that came with it

Ordered from them, everything came perfect. Really fair prices for the quality of the products they sell. Their customer service/support is a textbook example, just amazing. Had an issue with the joycon grip, they offered themselves to ship and replace it with no cost. I’d give 10 stars instead of 5 if possible

Products are great and customer service is the best.

I had a fiber optic HDMI cable that had started to fail just outside the 1yr warranty. Typically, I don't bother to 'register' cables because if they fail, it will be either really early or long after any warranty period. In this case, I wasn't so lucky.
I reached out to customer support and they informed me of the 'registering to get an additional 6 months'. They provided the link to do so and then they honored the warranty and replaced my cable for free!
Customer Service ("Ashley") also went above and beyond reaching out to me and keeping me in the loop. This was much more than I expected.
I've been a fan of JSAUX cables for a while now, and even though the cable failed, their customer service backed it up and kept me as a highly satisfied customer and cheerleader!

Excellent customer service, quick and kind assistance and solved issue quickly! Excellent work and support of great products!

Had an issue with a charging cable and this company responded quickly. Received a replacement with no hassle. Great company

They replaced my monitors under warranty in seamless fashion.

Very helpful customer service and quick shipping. Provided me with a replacement backplate for the ROG ally battery expansion when I had damaged the first, months later.

I recently purchased a split case for my Nintendo Switch 2 from JSAUX, and I’m genuinely impressed with both the product and the company.

The case itself is excellent — it fits perfectly, feels solid and well-designed, and significantly improves comfort and protection. The build quality is great, and it looks fantastic on the console.

What truly stood out, though, was the customer support. I accidentally broke one of the Joy-Con covers, and the support team was outstanding. The contact was quick, the response even quicker, and they were incredibly helpful in organizing a replacement. The whole process was smooth and professional.

It’s rare to see customer service at this level. Highly recommended — both for the product and the exceptional support.