Absolutely love my Julbo goggles! The Reactiv lenses adapt to changing light perfectly, from bright sun to flat light, so I never have to swap lenses. Fantastic design and premium quality. Highly reco... See more
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See what reviewers are saying
Im getting a third reminder to leave feedback but I have not yet received my order. Everything is probably fine but would be great not to be spammed with review reminders before I even get my order…
Excellent customer service. I needed original REACTIV 0-4 High Contrast replacement lenses for my old Julbo Ultimate Cover sunglasses, and the customer service team quickly confirmed they were compa... See more
Since I did receive my Ultimate Reactive glasses, I'm able to report about. Glasses combines greatness, comfort, high resolution and extra fine quality. My older RX-clips suits with. Why it's not... See more
Company details
About Julbo
Written by the company
Un héritage ancré dans la montagne
Depuis sa création, Julbo est un acteur majeur dans le domaine de la protection solaire. L'expertise de la marque, fondée au cœur du Jura, se traduit par des lunettes de soleil, des masques de ski et des casques de haute performance.
Au-delà de la protection, une expérience
Julbo ne se limite pas à la simple protection solaire. La marque propose une expérience complète, en accompagnant les passionnés de sport et d'activités outdoor dans leurs aventures. Des lunettes de soleil adaptées à chaque discipline sportive aux casques offrant une sécurité optimale, Julbo répond aux besoins les plus exigeants.
Un engagement pour tous
Soucieux du bien-être de chacun, Julbo propose également une gamme de lunettes correctrices pour enfants, adolescents et adultes. Parce que la protection solaire est essentielle à tout âge, la marque s'engage à offrir des solutions adaptées à tous.
Julbo, plus qu'un équipement, un partenaire d'aventure
En choisissant Julbo, vous optez pour un savoir-faire unique et un engagement constant envers la qualité et l'innovation. C'est l'assurance d'être parfaitement équipé pour vivre vos passions en toute sécurité et avec un maximum de confort.
Contact info
Rue Lacuzon, 39400, Longchaumois, France
- 0806001414
- info@julbo.fr
- www.julbo.com
4.3
Excellent
925 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 1 month
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Worst customer service ever
Own few Julbo products, very satisfied with them. Recently I tried to order a spare part for my broken glasses and it's been a horror. Chat conversation lasted like few hours because I had to wait 30-40mins for single answers, then I paid for the part and it's been 3 weeks and I still haven't received it. But they sent me an e-mail with another transaction link to pay for the spare part I paid already. So it turned out they haven't sent it yet? It's nearly impossible to get ahold of anyone who can tell me what's going on, where's my part, where did my money go? Such a big company, shame!
24 February 2025
Unprompted review
Reply from Julbo
Hello,
We appreciate you taking the time to share your experience with us, and we are truly sorry for the issues you've encountered with your spare part order.
We understand how frustrating this situation can be, and we regret the delays in our communication and the confusion regarding your payment and shipment. This does not reflect the high standard of service we strive to provide to our customers.
We have reached out to you through email and chat to address this issue promptly, and we are currently waiting for your reply.
Our team is here to help and ensure that your spare part is shipped without further delay.
Best regards.
JULBO TEAM.
Satisfied with product and service but…
Satisfied with product and service but I believe the price a bit too premium for those glasses.
If the price was better I will have put a 5 stars
10 March 2025
The package was delivered quickly
The package was delivered quickly, after only a week (from France to Denmark). I didn't receive a confirmation of my order by email automatically, which was a bit annoying, but when I contacted their customer service, Julbo sent it to me.
26 February 2025
They said that you can return your…
They said that you can return your purchase but when you write them to know how to do it they don’t answer.
23 February 2025
Reply from Julbo
Hello,
I'm truly sorry to learn about your situation!
After checking, we can confirm that you have received a response from our customer service team. We apologize for any misunderstanding or delays in our communication. If you need further details regarding the return process or have any other questions, please don’t hesitate to reach out again.
We’re here to assist you!
JULBO Team
They tell me I received the product but…
They tell me I received the product but I didn’t. I tried to contact support but they don’t answer
14 February 2025
Reply from Julbo
Hello,
We are so sorry for this inconvenience,
However, it appears there has been a misunderstanding. You received an email indicating that your package has been shipped, not that it has been delivered.
Rest assured, your package is currently on its way. You can track its progress using the following link: https://www.laposte.fr/outils/suivre-vos-envois?code=CB346795549FR.
Best regards.
JULBO TEAM.
Best photochromic glasses in class
I was looking for a photochromic pair of glasses and read online that Julbo were the ones to watch. I must say, I fully agree with the online reviews. Really great quality, quick service and best in class glasses!
10 February 2025
Bought a pair of Julbo Camino M glasses…
Bought a pair of Julbo Camino M glasses for skiing about a year ago, through Glisshop. Thought I'd splash out on pricey glasses as it had been a few years since I'd got myself anything new for skiing. 54 quid later I eventually received them in the post, not realising it was by snail mail from France. Used them on last year's trip and kept the soft pouch and case to keep them safe since getting back. Opening them up 11 months later to prep for this year's trip and one of the lenses outer coating is bubbling off in a large area. So having to replace them after a single ski trip. Going cheaper this time, they'll probably last longer.
9 February 2025
Unprompted review
Reply from Julbo
Dear,
Thank you for reaching out and sharing your experience with your Julbo Camino M glasses. We're sorry to hear about the issue with the lens coating.
As your purchase was made through Glisshop, we recommend contacting their customer service directly, as they will be best placed to assist you with any warranty or support options available. You can find their contact details on their website or in your order confirmation.
If you need any further information about the product itself, feel free to let us know—we’re happy to help.
Best regards,
JULBO TEAM.
Tres bon produit. Fitting and lens qualities are excellent
J’ai achete le produit pour l’himalaya. Pas encore utilize’ Mais il me paire tres bonne qualite’, nice design and fitting
19 January 2025
Reply from Julbo
Dear,
Thank you for reaching out. We sincerely apologize for the address issue with your order.
Our customer service team has already contacted UPS to correct the delivery details and ensure the package will be delivred.
Best regards.
JULBO team.
Great experience
Great price, great international delivery time to Ireland and super product
5 January 2025
EDGE REACTIV after less then 6 months
Less then six months ago I bought an EDGE REACTIV 0-3. And I must say that it's a total downshift after AEROSPEED REACTIV 0-3.
1. The main reason of such low rating is a new glasses construction. Due to this construction after six month the lense have scratches everywhere it touches the frame.
2. The second reason is anti fog coating. it's almost impossible to wipe glasses back to like new condition.
3. The last one - spare parts. Julbo made a new version of Edge with similar design and deleted info for previous sunglasses and lenses
21 July 2024
Unprompted review
Reply from Julbo
Dear,
Thank you for sharing your feedback regarding the EDGE REACTIV 0-3 sunglasses. We’re truly sorry to hear about the issues you’ve encountered.
To ensure we provide the most suitable solution for your situation, we kindly ask you to contact our customer service team at info@julbo.fr. We’re committed to resolving this for you promptly.
Thank you for bringing this to our attention, and we hope to assist you further.
Best regards,
FRAUD!! I paid more than 550 euro for Black…
I paid more than 550 euro for Black Friday buy, never heard from Julbo never receved the goods!!
Fraude!!!
30 November 2024
Reply from Julbo
Dear,
We sincerely apologize for the issue with your previous package. µ
Unfortunately, there was a problem during the initial shipment. However, we are pleased to inform you that your order is now ready to be shipped again.
You will soon receive an email with the tracking link, which will allow you to follow your parcel’s progress in real time.
If you have any further questions or concerns, please don’t hesitate to contact our customer service team. We are here to assist you and ensure you have the best experience possible.
Thank you for your understanding.
JULBO TEAM.
Fast delivery
The delivery to the netherlands was very fast. The goggles were proparly packed.
29 November 2024
My favorite sunglasses
My favorite sunglasses. I bit expensive, so I always buy them when their on sale
29 November 2024
best sunglasses brand by far
very fast delivery, extremely satisfied with Julbo products (I use several sunglasses - running, urban, mountain ranges).
26 November 2024
I would like to return my product
I would like to return my product. Neither customer service nor the return button works. I hope I can find a solution this way.
19 August 2024
Unprompted review
Reply from Julbo
Hello,
Thank you for reaching out.
If you wish to initiate a return for your product, simply click on the provided link to register your return.
https://julbo-retour.shipping-portal.com/rp/
Have a nice day.
Best regards.
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