I ordered some UGG sandals that were reduced and almost £30 cheaper than anywhere else. they were brilliant and so comfortable and just perfect for my holidays. The colour was great too. From the time... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have your pairs of 4CCCCEES but not the Mary Janes. Not sure they would style well with my clothes and as their Kendal store has now shut I decided to emailed customer service regarding this dilemm... See more
Company replied
Excellent clear, large images of clothing allowing customer to see the detail. Good Branded Clothing. Easy ordering and checkout. Royal Mail delivered as tracking stated. My husband is pleased... See more
Company replied
It's a fabulous experience, prompt dispatch (of course it is busier during the sales), lovely wrapping and great products. I still hope to visit one day, but in the interim I keep coming back for th... See more
Company replied
Company details
Written by the company
We’re Jules B, a luxury fashion retailer based here in the UK. We’re an independent, family-run business and we believe in giving our customers something that little bit different. Though our focus is on luxury fashion, our unique ethos of product before brand means that each and every item has been carefully selected on the merit of its design, quality and value for money. This approach enables us to curate a distinct offering of men’s and women’s clothing, footwear and accessories, which we know our customers will love and won’t find anywhere else. We offer an exclusive range of established designer brands and a selection of more niche, independent labels, so there’s always something new to discover.
Contact info
Yellow Brick House, Back New Bridge street, NE1 2TY, Newcastle upon Tyne, United Kingdom
- 01912112331
- customercare@julesb.co.uk
- www.julesb.co.uk
4.4
Excellent
7k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 58% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent price point
Excellent price point, speedy delivery and a real good quality product.
I love it, I hope the recipient of this gift will too.
Thank you.
26 June 2026
Unprompted review
Reply from Jules B
Hi Julie,
Thank you for taking the time to leave us a review! We're pleased to hear you were happy with the quality of your purchase and that your order arrived promptly. We hope the recipient enjoys their gift just as much, and we appreciate you choosing to shop with us.
We hope to welcome you back again soon.
Kind Regards,
Jules B
Amazing price and delivery was super…
Amazing price and delivery was super speedy, very very happy and will definitely use again.
26 June 2026
Unprompted review
Reply from Jules B
Hi there,
Thank you for taking the time to leave us a review! We're pleased to hear your order arrived quickly and that you were happy with your experience shopping with us. We really appreciate your feedback and look forward to welcoming you back again soon.
Kind Regards,
Jules B
A great offer
A great offer, reducing the shop price from £80 to £48! Obviously I was a bit curious but my shirt arrived very quickly and full correspondence to keep me updated. Very happy with the product and will definitely consider Jules B again.
23 June 2026
Unprompted review
Reply from Jules B
Hi Peter,
Thank you for taking the time to leave us a review!
We're pleased to hear your shirt arrived quickly and that you felt well informed throughout the delivery process. It's great to know you're happy with your purchase, and we appreciate you considering Jules B for future orders.
We hope to welcome you back again soon.
Kind Regards,
Jules B
All round customer service is of a high standard.
A good deal on my sale item purchase combined with a swift hassle-free delivery makes this retailer a go-to for sale item value and customer service.
25 June 2026
Unprompted review
Reply from Jules B
Hi James,
Thank you for taking the time to leave us a review!
We're pleased to hear you had a smooth shopping experience and that your order arrived quickly. It's great to know our service has made us a retailer you'd choose again, and we really appreciate your kind feedback.
We hope to welcome you back again soon.
Kind Regards,
Jules B
Great customer service and quick…
Great customer service and quick delivery service
2 July 2026
Unprompted review
Reply from Jules B
Hi John,
Thank you for taking the time to leave us a review!
We're pleased to hear you were happy with both our Customer Care team and the speed of your delivery. We really appreciate your feedback and hope to welcome you back again soon.
Kind Regards,
Jules B
As always JulesB delivers to Australia…
As always JulesB delivers to Australia and I get what I want!
2 July 2026
Unprompted review
Reply from Jules B
Hi Mark,
Thank you for taking the time to leave us a review!
We're pleased to hear your order arrived safely in Australia and that you were able to find exactly what you were looking for. We really appreciate your continued support and are glad you've had another positive experience shopping with us.
We hope to welcome you back again soon!
Kind Regards,
Jules B
Pack of 3 Paul Smith men's t shirts…
Pack of 3 Paul Smith men's t shirts which are very nice, excellent customer service
16 June 2026
Unprompted review
Reply from Jules B
Hi Rosalind,
Thank you for taking the time to leave us a review!
We're pleased to hear you’re happy with your Paul Smith t-shirts and that you had a positive experience with our Customer Care team. Your feedback is greatly appreciated, and we hope to welcome you back again soon.
Kind Regards,
Jules B
Very efficient and straight forward…
Very efficient and straight forward ordering and delivery. Prices are very good and a good product range.
23 June 2026
Unprompted review
Reply from Jules B
Hi there,
Thank you for taking the time to leave us a review!
We're pleased to hear you found the ordering process straightforward and that your delivery arrived promptly. It's great to hear you were happy with our product range, and we really appreciate you choosing to shop with us.
We hope to welcome you back again soon.
Kind Regards,
Jules B
Belstaff zipped hoodie
Fantastic price and fast delivery. I was kept updated from start to finish by the aftersales team .
18 June 2026
Unprompted review
Reply from Jules B
Hi Jason,
Thank you for taking the time to leave us such a wonderful review!
We're delighted to hear you were pleased with the fast delivery and that you were kept updated throughout your order process. Your feedback means a great deal to us, and we hope to welcome you back again soon.
Kind Regards,
Jules B
Fred Perry Polo Shirt
Fred Perry Polo Shirt
* Great value
* Wanted the Navy & White shirt for
some time even better it was in the
sale
* Quick Delivery
* "One happy husband "
* Recommend Jules B
I will be buying from them again thank you.
18 June 2026
Unprompted review
Reply from Jules B
Hi Lee,
Thank you for taking the time to leave us such a wonderful review!
We're delighted to hear you were pleased with the quick delivery and that your husband is happy with his new Fred Perry polo shirt. Thank you for recommending Jules B, and we truly appreciate your kind words. We look forward to welcoming you back again soon!
Kind Regards,
Jules B
Everything good from ordering to…
Everything good from ordering to deliver,t shirts quality,size up.personaly if not but tight.
20 June 2026
Unprompted review
Reply from Jules B
Hi Harry,
Thank you for taking the time to leave us such a lovely review.
We're delighted to hear everything went smoothly from placing your order through to delivery. It's also great to know you were pleased with the quality of your t-shirts.
We hope to welcome you back again soon.
Kind Regards,
Jules B
Fast delivery and a great price in the…
Fast delivery and a great price in the sale
24 June 2026
Unprompted review
Reply from Jules B
Hi Hayley,
Thank you for taking the time to leave us such a lovely review!
We're delighted to hear your order arrived quickly and that you were happy with your shopping experience. We really appreciate your feedback and hope to welcome you back again soon.
Kind Regards,
Jules B
Great price
Great price, quick delivery, great designer t-shirt. Used twice now, will be returning.
22 June 2026
Unprompted review
Reply from Jules B
Hi Andrew,
Thank you for taking the time to leave us such a lovely review!
We're delighted to hear you were pleased with your purchase. We truly appreciate your continued support and we look forward to welcoming you back again soon.
Kind Regards,
Jules B
Reply from Jules B
Hi Olajide,
Thank you for your review! We're delighted to hear that you were pleased with both your purchase and the delivery service. We truly appreciate your feedback and are glad your experience was a positive one.
Kind Regards,
Jules B
Very good service
Very good service, prompt delivery and nicely packaged, unfortunately all too small.
23 June 2026
Unprompted review
Reply from Jules B
Hi Shirley,
Thank you for your review! We're pleased to hear that you were happy with the service provided.
We're sorry that the items were too small for you. If you ever need help with sizing, please reach out to our customer care team who will be happy to help guide you.
Kind Regards,
Jules B
Got fred perry shirt
Got fred perry shirt , great quality great fit , alot cheaper than others ! Also packaging excellent, will use again thankyou.
22 June 2026
Unprompted review
Reply from Jules B
Hi Dan,
Thank you for your feedback! We're delighted to hear that you're pleased with your purchase and that the quality and fit met your expectations. We hope to welcome you back again in the future.
Kind Regards,
Jules B
Lovely product posted speedily
Lovely product posted speedily. Just discovered Jules B and will definitely buy from them again 👏
16 June 2026
Unprompted review
Reply from Jules B
Hi Lucy,
Thank you for your lovely review! It is brilliant to hear that you're pleased with your purchase and that it arrived quickly. We're so glad we could make a positive first impression and we hope to welcome you again soon.
Kind Regards,
Jules B
Boss Jean/Trousers
Fantastic quality Boss Jean/trousers as expected by a top quality brand. The price was also very competitive and I never buy any other brand of jeans. I will definitely buy from Jules B again. 5 stars.
16 June 2026
Unprompted review
Reply from Jules B
Hi Paul,
Thank you for your review! We're delighted to hear that you're pleased with the quality of your purchase. It's wonderful to know that you had a positive experience shopping with us, and we truly appreciate your 5-star rating and support.
We hope to welcome you again soon.
Kind Regards,
Jules B
Great Jacket
I found the jacket in a menswear shop but they did t have my size.
Having looked on line I stumbled over the Jules B website and there it was - at a discounted price too.
The ordering process was simple, the communication good and the delivery time was short.
All in all a great experience
16 June 2026
Unprompted review
Reply from Jules B
Hi Darrell,
Thank you for your fantastic review! We're delighted that you found the jacket you were looking for on our website and that the ordering process was simple and straightforward. It's great to hear that our communication and delivery met your expectations, and we're thrilled that you had such a positive experience overall.
We hope to welcome you again soon.
Kind Regards,
Jules B
Easy to order with quick delivery
Easy to order with quick delivery. Returned items were easy to send back and were dealt with promptly. Happy with service.
12 June 2026
Unprompted review
Reply from Jules B
Hi Martina,
Thank you for your review! We're delighted to hear that you found the ordering process easy and that your delivery arrived quickly. We really appreciate your feedback and are pleased that you were happy with the service you received.
Kind Regards,
Jules B
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