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Julia Jones Reviews 

253
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 116 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful and attentive staff for providing exceptional, tailored guidance throughout the entire furniture selection and purchasing journey. Many consumers are also completely thrilled with the outstanding product quality, remarkable everyday comfort, and prompt delivery services they consistently experience when ordering. Though some customers noted minor product imperfections, occasional delivery delays, or missing parts, the dedicated support team quickly and politely resolved these issues. Reviewers emphasize that despite these small initial setbacks, the professional customer care and overall service provided remain truly remarkable and deeply reassuring.

What people talk about most

Product

Consumers find product satisfaction to be exceptionally high, frequently praising the gorgeous designs,... See more

Service

Clients share positive opinions on service, highlighting helpful advice, prompt communication, and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, consistently praising the prompt, on-time arrivals... See more

Staff

Customers consistently note positive experiences with staff, praising their extensive product knowledge,... See more

Customer service

Customers expressed great satisfaction with the exceptional customer service, highlighting helpful support... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The shopping experience was excellent with a great array of furniture. We bought a stylish reclining chair that we are very happy with. We did have some snags with the chair that we bought, howeve... See more

Rated 5 out of 5 stars

Flawless. Two chairs ordered - one new, one ex-display. Faultless comms throughout, and Zeta has been outstanding at addressing problems. 1. loose stitching on the arm of the new chair, sorted... See more

Company replied

Rated 5 out of 5 stars

From start to finish the whole experience of buying from Julia Jones was incredible. Zeta was very helpful with everything from the size we were best going for right down to colour choosing.. which i... See more

Company replied

Rated 5 out of 5 stars

Excellent customer service. Great guidance and advice to help me choose exactly the right chair (The Kilian) and the right fabric to withstand a cat. Also prompt and helpful response with an assembly... See more

Company replied


Company details

  1. #60 of 393 best companies in Home Furniture Shop
  2. #9 of 117 best companies in Garden Furniture Shop
  3. #19 of 113 best companies in Living room shop
  4. #5 of 74 best companies in Outdoor furniture shop
  5. #19 of 92 best companies in Sofa store
  6. #8 of 25 best companies in Upholstery shop

About Julia Jones

Written by the company

Julia Jones - specialists in made to order furniture
Founded in 1970 by Julia Jones, our family-run furniture store is renowned for personal service over five decades. Now managed by her children, Rob and Zeta Jones, proudly continue her legacy.

Specialising in furniture for the design conscious client who values quality & service -

Fama upholstery, Nardi & Emu outdoor furniture

We have the only dedicated Fama showroom in the UK, where we showcase Fama's innovative sofa and armchair designs.

At Julia Jones, we blend our passion for quality furniture with personalised customer service. Rob & Zeta will help you create your perfect pieces to suit your needs. We offer nationwide delivery and assembly service, with an extensive selection available to view in our showrooms.

Open 7 days by appointment only.

Contact Rob and Zeta to book an appointment to view and discuss your next furniture pieces. VISIT US shop Fama shop Nardi

Contact info

4.9

Excellent

TrustScore 5 out of 5

253 reviews

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4.9

All reviews

(253)

114 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service …

The original query was handled promptly, the order arrived in the U.K. on time. There was a problem that was down to the carrier but it was resolved quickly. Zeta kept us informed throughout the whole process.

1 June 2026
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Reply from Julia Jones

Many thanks for your feedback. We're glad your order arrived on time and that the carrier issue was resolved quickly. Our personal service means we can respond promptly and efficiently when issues arise. Many thanks again for your business. Zeta

Rated 5 out of 5 stars

Really very good

Really very good - Zeta in particular offered outstanding service .

1 June 2026
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Reply from Julia Jones

Many thanks for your feedback. Your support and comments are greatly appreciated, Zeta.

Rated 5 out of 5 stars

Great communication and god products

Great correspondence keeping us up to date with progress on delivery and personal attention from Zeta . Great outdoor chairs too

28 May 2026
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Reply from Julia Jones

Many thanks for your feedback and I am so pleased you are happy with your fab new Doga dining and relax chairs. Many thanks again Zeta.

Rated 5 out of 5 stars

Great selection

Great selection, precise product description, nice and easy communication, delivery in time.

28 May 2026
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Reply from Julia Jones

We are so pleased you are happy with your fab new Nardi Folio set and we hope you get lots of enjoyment out if it this summer and for many more to come. Many thanks again for your business. Zeta

Rated 5 out of 5 stars

Amazing

Amazing! Zeta and Rob are so helpful and the sofa is beautiful. I couldn’t recommend Julia Jones more!

16 May 2026
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Reply from Julia Jones

We are so pleased you are happy with your fab new Indy sofabed in position and thank you so much for your very kind comments. Many thanks again Zeta

Rated 5 out of 5 stars

Excellent family business

Very impressed overall with my first experience of purchasing furniture from Julia Jones. Customer service was excellent; helpful, timely, professional and clear communication at all times.
Very happy with the Fama armchair that I purchased, fantastic choice of fabrics and so great to order a bespoke piece of furniture, the website was easy to navigate too. So happy with the chair, its of great quality, comfortable to sit in and a work of art in its own right.
The delivery service was excellent also with the team showing the same level of professionalism and efficiency.

16 May 2026
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Reply from Julia Jones

Thank you so much for your lovely review. We’re delighted to hear you were impressed with both the service and your fab new Fama Kylian armchair. It’s great to know you were pleased with the whole experience, from choosing fabrics to delivery as this is us. We really appreciate your kind words and hope you enjoy your beautiful new chair for many years to come. Many thanks again Zeta

Rated 5 out of 5 stars

Kept up to date when I would get…

Kept up to date when I would get delivery
And the sun loungers are even better than described

12 May 2026
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Reply from Julia Jones

Thats super, many thanks and I am so pleased you are happy with your fab new Nardi Alfa sun loungers. Many thanks again for your order Zeta

Rated 5 out of 5 stars

Outstanding Product and Customer Care

We couldn't be more please with our arm chair ordered from Julia Jones. The product is of the highest quality and the customer care was of the highest. Highly recommend

12 May 2026
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Reply from Julia Jones

Many thanks for your feedback, I am so pleased you have been happy with everything from start to finish and you love your fab new Fama Volta armchair. Many thanks again for your order. Zeta

Rated 4 out of 5 stars

Excellent communication

Excellent communication. Product was a bit delayed but that wasn’t their fault and they kept me informed. Very happy with it once received.

5 May 2026
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Reply from Julia Jones

Thank you very much for your feedback. Unfortunately, there were temporary delays on the European freight rail network following the Easter period, alongside planned infrastructure works affecting parts of the route from Italy. As soon as your order arrived with us we immediately dispatched yours and everyone else affected on this shipment. We hope you enjoy your new Nardi Trill garden chairs throughout the summer and for many years to come. Thank you again for choosing us. Many thanks Zeta

Rated 5 out of 5 stars

Excellent customer service

I had particular difficulties as wanted the furniture delivered before I had an op as I wouldn't as able to lift it after the op. Zeta was incredibly helpful, checking on the delivery and keeping me informed, ensuring that it would be delivered in time. She took the stress away, I can't thank her enough!
The furniture is wonderful, comfortable and to a very high standard.
I can highly recommend Julia Jones, really appreciate everything you have done for me.

28 April 2026
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Reply from Julia Jones

Many thanks for your lovely note, thats very kind of you and I am so pleased we were able to get your fab new Maximo armchair and footstool delivered as and when needed ahead of your op. I do hope you are making a speedy recovery and your super new chair is helping. Many thanks again Zeta.

Rated 5 out of 5 stars

Outstanding!

From help with order to regular updates!
Outstanding!

16 April 2026
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Reply from Julia Jones

Super to hear, many thanks for your feedback Zeta.

Rated 5 out of 5 stars

Excellent service

Excellent service! The Fama range is superb… delivered on time with a great delivery service.

14 April 2026
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Reply from Julia Jones

Many thanks for your feedback and I am so pleased you were happy with your fab new Opera sofabed in situ. Many thanks again for your order Zeta.

Rated 5 out of 5 stars

Simply superb customer service service

Sometimes you find a company that are so passionate, and dedicated to their product and customers, that it almost takes your breath away.
I live in N. Ireland and contacted numerous companies, about delivering a Nardi table and chair set, to my address. Most didn’t even reply buy I got an email from Zeta at 8.30pm saying she would get a quote to me.
It was sorted out a couple of days later with detailed communication and a phone call.
You made my shopping experience that little bit easier, so thank you Zeta and Rob.

Many thanks
Anthony.

24 April 2026
Unprompted review
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Reply from Julia Jones

Many thanks for your lovely comments. For us, pretty much anything is possible and we are pleased we were able to help you with your Nardi order. Many thanks again for reaching out to us. Zeta

Rated 5 out of 5 stars

Happy customer

: A family company with knowledge, style & passion in the furniture industry,
: Not pushy at all,

11 March 2026
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Reply from Julia Jones

Many thanks for your feedback, it is much appreciated thank you, Zeta.

Rated 5 out of 5 stars

A great personal service

A great personal service with lots of helpful advice and suggestions. Zeta took time to ensure that I got exactly what I wanted and that it would be the perfect fit. I was also confident that there would be no problem getting the large sofas into my bungalow as they were modular and built in the room. The 2 men that delivered and built them were also extremely helpful. All in all a great experience and I am absolutely delighted with my new furniture. Would definitely recommend.

26 March 2026
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Reply from Julia Jones

Many thanks for your lovely review. We’re so pleased you were happy with your whole experience with us. We hope you get lots of enjoyment out of your super new Fama Hector and Babylon sofas and Kylian chair for many years to come. Many thanks again for your order. Zeta

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