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Julia Jones Reviews 

253
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 116 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful and attentive staff for providing exceptional, tailored guidance throughout the entire furniture selection and purchasing journey. Many consumers are also completely thrilled with the outstanding product quality, remarkable everyday comfort, and prompt delivery services they consistently experience when ordering. Though some customers noted minor product imperfections, occasional delivery delays, or missing parts, the dedicated support team quickly and politely resolved these issues. Reviewers emphasize that despite these small initial setbacks, the professional customer care and overall service provided remain truly remarkable and deeply reassuring.

What people talk about most

Product

Consumers find product satisfaction to be exceptionally high, frequently praising the gorgeous designs,... See more

Service

Clients share positive opinions on service, highlighting helpful advice, prompt communication, and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, consistently praising the prompt, on-time arrivals... See more

Staff

Customers consistently note positive experiences with staff, praising their extensive product knowledge,... See more

Customer service

Customers expressed great satisfaction with the exceptional customer service, highlighting helpful support... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The shopping experience was excellent with a great array of furniture. We bought a stylish reclining chair that we are very happy with. We did have some snags with the chair that we bought, howeve... See more

Rated 5 out of 5 stars

Flawless. Two chairs ordered - one new, one ex-display. Faultless comms throughout, and Zeta has been outstanding at addressing problems. 1. loose stitching on the arm of the new chair, sorted... See more

Company replied

Rated 5 out of 5 stars

From start to finish the whole experience of buying from Julia Jones was incredible. Zeta was very helpful with everything from the size we were best going for right down to colour choosing.. which i... See more

Company replied

Rated 5 out of 5 stars

Excellent customer service. Great guidance and advice to help me choose exactly the right chair (The Kilian) and the right fabric to withstand a cat. Also prompt and helpful response with an assembly... See more

Company replied


Company details

  1. #60 of 393 best companies in Home Furniture Shop
  2. #9 of 117 best companies in Garden Furniture Shop
  3. #19 of 113 best companies in Living room shop
  4. #5 of 74 best companies in Outdoor furniture shop
  5. #19 of 92 best companies in Sofa store
  6. #8 of 25 best companies in Upholstery shop

About Julia Jones

Written by the company

Julia Jones - specialists in made to order furniture
Founded in 1970 by Julia Jones, our family-run furniture store is renowned for personal service over five decades. Now managed by her children, Rob and Zeta Jones, proudly continue her legacy.

Specialising in furniture for the design conscious client who values quality & service -

Fama upholstery, Nardi & Emu outdoor furniture

We have the only dedicated Fama showroom in the UK, where we showcase Fama's innovative sofa and armchair designs.

At Julia Jones, we blend our passion for quality furniture with personalised customer service. Rob & Zeta will help you create your perfect pieces to suit your needs. We offer nationwide delivery and assembly service, with an extensive selection available to view in our showrooms.

Open 7 days by appointment only.

Contact Rob and Zeta to book an appointment to view and discuss your next furniture pieces. VISIT US shop Fama shop Nardi

Contact info

4.9

Excellent

TrustScore 5 out of 5

253 reviews

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4.9

All reviews

(253)

114 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliant

What a pleasure it was to deal with a competent and professional business like Julia Jones ! Nothing was too much trouble with helping us choose our furniture & organising delivery !
I’m sure we’ll be using them again in the future !
Thank you, Meirion & Nerys Jones .

28 March 2026
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Reply from Julia Jones

Thank you so much for your kind words. We’re delighted you have been so pleased with our whole process and I am so pleased you are happy with all now in position. We look forward to hopefully seeing you again in the future. Many thanks again Zeta.

Rated 5 out of 5 stars

This is the 2nd on line purchase we've…

This is the 2nd on line purchase we've made with Julia Jones and it all went as smoothly as the 1st. Always kept up to date with deliveries and timescales and a pleasure to deal with on the phone. Well done. A business to trust.

24 March 2026
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Reply from Julia Jones

Thank you for your kind review and for choosing us again. We really appreciate your continued support. Many thanks Zeta

Rated 5 out of 5 stars

Patio furniture order and delivery

Excellent service from order to delivery. Would definitely recommend! Plus . . . it's just a pleasure to deal with a 'proper' family business who 'know their stuff'

28 March 2026
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Reply from Julia Jones

Thank you so much for your kind words and recommendation. We’re delighted to hear you had a great experience from order through to delivery and I do hope you will get lots of enjoyment this summer and for many more to come with your fab new Nardi Folio chairs and Alfa sunloungers. Many thanks again Zeta.

Rated 5 out of 5 stars

Very cool products and wonderful customer service

Brilliant service, amazing products and great value. The Nardi garden furniture we ordered looks amazing. Really cool, eco and low maintenance - everything we wanted.

24 March 2026
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Reply from Julia Jones

Thank you for your great feedback. We’re so pleased you’re happy with the service, value, and your Nardi garden furniture. Nardi is a fantastic brand. We hope you enjoy it for many seasons to come, and thanks again for your support, Zeta.

Rated 5 out of 5 stars

Great experience from start to finish…

Great experience from start to finish with exceptional personal service. Thank you

26 March 2026
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Reply from Julia Jones

Many thanks for your feedback, it is much appreciated thank you and I hope you get lots of enjoyment out of your super new furniture for years to come. Many thanks again Zeta

Rated 5 out of 5 stars

Fantastic service

Fantastic service great sun lounger
Kept informed about delivery 1st class service

16 March 2026
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Reply from Julia Jones

Many thanks for your comments and I am so pleased you are happy with your super new Nardi Atlantico sun loungers. Now for the sun! Many thanks Zeta

Rated 5 out of 5 stars

Prompt delivery and securely packed…

Prompt delivery and securely packed garden chairs. I’d definitely buy again from here.

16 March 2026
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Reply from Julia Jones

Many thanks for your feedback and I do hope you get lots of enjoyment out of your fab new Nardi Doga Relax chairs. Many thanks again Zeta

Rated 5 out of 5 stars

Wow!

Wow - this company knows how to deliver a perfect customer experience and the 2 recliner sofas and they are great quality and really comfortable. We are really enjoying them.

14 March 2026
Rated 5 out of 5 stars

Very happy with service and sofa

Very happy with service and sofa. Very responsive to swatch requests & info etc. Item arrived sooner than expected and fully lives up to expectations. Delivery was prompt & efficient.
Would happily buy from this company again, thank you!

3 March 2026
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Reply from Julia Jones

Many thanks for your lovely review. We’re delighted to hear you’re happy with your Fama Infinity You & Me sofa and the service you received. We really appreciate your support and hope to see you again in the future. Many thanks Zeta

Rated 5 out of 5 stars

Great price, excellent comms, superlative product

My Nardi table and chairs, which were excellent value for money from Julia Jones, arrived exactly when I was told they would, and in perfect condition. I already have some Nardi products that have been outside permanently for atleast 3 years. They still look like they did when first unboxed, and are exactly the same colour as the new ones: a real testament to the brand.

9 March 2026
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Reply from Julia Jones

Thank you for your lovely review. We’re so pleased to hear your happy with not only your Nardi table and chairs but with our service. It’s great to know your existing Nardi furniture has lasted so well outdoors too – they really are made to last.

We truly appreciate your support and hope you enjoy your new and existing furniture for many years to come.

Rated 5 out of 5 stars

Great piece of furniture true to…

Great piece of furniture true to website pictures and great quality
Delivered in time frame we are very pleased with our purchase

23 December 2025
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Reply from Julia Jones

We're so pleased your happy with your super new Fama Simone armchair and many thanks for your feedback.

Rated 5 out of 5 stars

Julia Jones - Nandi Alfa Sun Loungers

The customer service provided by Zeta was top notch. The quality of the Nardi Alfa sun loungers we purchased is superb and they are of a commercial grade that we have sat on on our holidays abroad which is what made us go for them. There is no point purchasing cheap ones as they break and you end up spending the same sort of money. We are looking forward to long sunny days with our feet up. Julia Jones were also cheaper than other outlets selling this brand. I paid the same price for a pair that I would have paid elsewhere for one! Very pleased.

9 March 2026
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Reply from Julia Jones

Thank you for your fantastic review. We’re delighted to hear you have been happy with our top-notch service and that you’re pleased with the quality of your Nardi Alfa sun loungers. They really are built for comfort and durability. We’re also glad we could offer great value. Wishing you many relaxing, sunny days ahead enjoying them. Many thanks again Zeta.

Rated 5 out of 5 stars

Great service

Great service, from sales team through to delivery- wonderful customer service. And the products - the Nardi garden benches - are fantastic! Will be back for more

9 March 2026
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Reply from Julia Jones

Thank you for your lovely feedback about our service and the Nardi products. We’re delighted to hear you’re pleased with your Net benches.

Rated 5 out of 5 stars

It was amazing to see the product in…

It was amazing to see the product in the store and seeing the various colours and important seeing the quality after looking on line. The service was great and the organising the delivery and delivery updates were great made the whole purchase experience.
Very delighted with the product.

9 March 2026
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Reply from Julia Jones

Thank you for your wonderful feedback. We’re so pleased you were able to visit the store to see the colours and quality in person, and that our team and delivery updates helped make the whole experience smooth. We’re delighted to hear you’re so happy with your purchase and truly appreciate your support. Many thanks again Zeta

Rated 5 out of 5 stars

What a great shop

What a great shop! We made an appointment to visit and had excellent help and advice. It was worth the nearly two hour trip and we will definitely shop here again.

Delivery was as promised and we are over the moon with our riser recliner and matching kitchen worktop stools.

3 March 2026
Rated 5 out of 5 stars

Reasons to buy your next suite from Julia Jones

Zeta spent quality time explaining the specifications and differences between the furniture we were looking at. She also gave us some help and advice with our choice of decor to compliment the pattern we chose for our settee and chairs.
The choice of fabrics was very impressive.
The items were delivered as promised and the men making the delivery were very efficient and careful while assembling the suite. They gave a revision of the functions of the suite and removed all packaging.
All in all a very pleasant experience buying a major purchase. I would recommend Julia Jones to any one looking for quality furniture with a personal touch.
Thank you.

18 December 2025
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Reply from Julia Jones

Thank you for your wonderful review. We’re so pleased you felt happy with our help to guide you through the options and assist with choosing the perfect fabrics and décor. It’s also great to know that our delivery team provided a smooth and careful service. We truly appreciate your recommendation and hope you enjoy your new suite for many years to come. Many thanks for choosing Julia Jones. Zeta

Rated 5 out of 5 stars

Excellent company to deal with

Helpful throughout, excellent products and seamless delivery. Highly recommended!

24 February 2026
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Reply from Julia Jones

Many thanks for your feedback. We are so pleased you are happy with your super new Apolo sofabed. Many thanks again for your business. Zeta

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