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Julia Jones Reviews 

253
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 116 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful and attentive staff for providing exceptional, tailored guidance throughout the entire furniture selection and purchasing journey. Many consumers are also completely thrilled with the outstanding product quality, remarkable everyday comfort, and prompt delivery services they consistently experience when ordering. Though some customers noted minor product imperfections, occasional delivery delays, or missing parts, the dedicated support team quickly and politely resolved these issues. Reviewers emphasize that despite these small initial setbacks, the professional customer care and overall service provided remain truly remarkable and deeply reassuring.

What people talk about most

Product

Consumers find product satisfaction to be exceptionally high, frequently praising the gorgeous designs,... See more

Service

Clients share positive opinions on service, highlighting helpful advice, prompt communication, and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, consistently praising the prompt, on-time arrivals... See more

Staff

Customers consistently note positive experiences with staff, praising their extensive product knowledge,... See more

Customer service

Customers expressed great satisfaction with the exceptional customer service, highlighting helpful support... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The shopping experience was excellent with a great array of furniture. We bought a stylish reclining chair that we are very happy with. We did have some snags with the chair that we bought, howeve... See more

Rated 5 out of 5 stars

Flawless. Two chairs ordered - one new, one ex-display. Faultless comms throughout, and Zeta has been outstanding at addressing problems. 1. loose stitching on the arm of the new chair, sorted... See more

Company replied

Rated 5 out of 5 stars

From start to finish the whole experience of buying from Julia Jones was incredible. Zeta was very helpful with everything from the size we were best going for right down to colour choosing.. which i... See more

Company replied

Rated 5 out of 5 stars

Excellent customer service. Great guidance and advice to help me choose exactly the right chair (The Kilian) and the right fabric to withstand a cat. Also prompt and helpful response with an assembly... See more

Company replied


Company details

  1. #60 of 393 best companies in Home Furniture Shop
  2. #9 of 117 best companies in Garden Furniture Shop
  3. #19 of 113 best companies in Living room shop
  4. #5 of 74 best companies in Outdoor furniture shop
  5. #19 of 92 best companies in Sofa store
  6. #8 of 25 best companies in Upholstery shop

About Julia Jones

Written by the company

Julia Jones - specialists in made to order furniture
Founded in 1970 by Julia Jones, our family-run furniture store is renowned for personal service over five decades. Now managed by her children, Rob and Zeta Jones, proudly continue her legacy.

Specialising in furniture for the design conscious client who values quality & service -

Fama upholstery, Nardi & Emu outdoor furniture

We have the only dedicated Fama showroom in the UK, where we showcase Fama's innovative sofa and armchair designs.

At Julia Jones, we blend our passion for quality furniture with personalised customer service. Rob & Zeta will help you create your perfect pieces to suit your needs. We offer nationwide delivery and assembly service, with an extensive selection available to view in our showrooms.

Open 7 days by appointment only.

Contact Rob and Zeta to book an appointment to view and discuss your next furniture pieces. VISIT US shop Fama shop Nardi

Contact info

4.9

Excellent

TrustScore 5 out of 5

253 reviews

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4.9

All reviews

(253)

114 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very impressed with the service

Very impressed with the service, the quote came quickly and the order was placed straight away. The seat pad arrived in the expected time frame. Good communication if I had any queries. Would recommend.

17 October 2025
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Reply from Julia Jones

Many thanks for taking the time to share your feedback. We are so pleased that you were happy with our service, communication, and delivery. We really appreciate your recommendation, Many thanks again Zeta

Rated 5 out of 5 stars

Excellent product.

Received excellent information and advice when considering purchase. Simple order process which we were able to change (I.e. the finish of the base of the chair)very easily. Delivered as predicted and very pleased with the product.

15 October 2025
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Reply from Julia Jones

Thats super, I am so pleased you have been happy with your whole buying experience with Julia Jones and I am very pleased you are happy with your fab new Kylian armchair in position. Many thanks again Zeta.

Rated 5 out of 5 stars

Excellent people to deal with

Excellent people to deal with. Product arrived exactly when they said

7 October 2025
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Reply from Julia Jones

Many thanks for your feedback, its much appreciated thank you. I hope you get to enjoy your fab new loungers in some autumn sunshine. Many thanks Zeta

Rated 5 out of 5 stars

Very good service

Very good service, had a small concern due to i.t. Error but was sorted extremely well. Would recommend

24 September 2025
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Reply from Julia Jones

Thats super, I'm so pleased you were happy with your shopping experience with us and I hope you are able to enjoy your fab loungers once the warm sun returns. Many thanks Zeta

Rated 5 out of 5 stars

From start to finish the whole…p

From start to finish the whole experience of buying from Julia Jones was incredible.
Zeta was very helpful with everything from the size we were best going for right down to colour choosing.. which is not easy giving all the colours,prints and fabrics available from Fama. Delivery was quicker than expected . A very positive experience. Can’t wait until we need another Sofa.

7 June 2025
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Reply from Julia Jones

Thats brilliant news, many thanks for your feedback and I am so pleased you enjoying your whole experience with us and you are happy with your fab new Fama chairs and sofa. Many thanks again Zeta.

Rated 5 out of 5 stars

Great Service and Excellent Product

We had to wait quite a while for our order but communication was excellent and always very quick. Prices were very competitive and the range of furniture offered is not easy to find in the UK. And the furniture is lovely.

16 September 2025
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Reply from Julia Jones

Many thanks for your feedback. It was unfortunate Nardi was just about to start their summer holidays when you ordered resulting in a longer lead time, but I am so pleased it was worth the wait. Many thanks Zeta

Rated 5 out of 5 stars

The help with choosing our furniture…

The help with choosing our furniture was excellent , no pushing and we were encouraged to visit the showroom on repeated occasions to ensure we were satisfied with our choice. After sales was also very good.
Thank you.

11 September 2025
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Reply from Julia Jones

Many thanks. We're delighted to hear you felt supported and never rushed during your visits — it's really important to us that our customers feel confident and happy with their choices. We hope you enjoy your new furniture for many years to come. Many thanks again Zeta

Rated 5 out of 5 stars

Good service

The communication was good throughout. I bought an ex display rocking chair. Zeta took a video of the chair, she also took some photos for me. I have been told the chair was in an excellent condition which is true. The delivery was prompt. The service was good from start to finish.

26 August 2025
Rated 5 out of 5 stars

Great range of products

Great range of products. Called for more details and person I spoke to was very helpful in terms of delivery ETAs. Items arrived well packaged and when expected.

10 April 2025
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Reply from Julia Jones

Many thanks for your feedback and I am very pleased you are happy with your fab new Nardi chairs. Thank you for your order, Zeta.

Rated 5 out of 5 stars

Great communication and went above and…

Great communication and went above and beyond with our delivery. Also excellent furniture.

19 August 2025
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Reply from Julia Jones

Many thanks for your lovely feedback. We're really pleased your happy with both service and order. It was a pleasure to help at the delivery stage and we hope you get lots of enjoyment out of your fab new Nardi dining set. Many thanks again Zeta.

Rated 5 out of 5 stars

Good liaison from Zeta in chasing…

Good liaison from Zeta in chasing delivery contractor

15 August 2025
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Reply from Julia Jones

Many thanks. Although our pallet delivery partner let us down with a broken van and couldn’t meet the smaller vehicle requirement due to road size, I’m really glad the delivery went through successfully the following day. Thanks again for rearranging your day – and I’m so pleased to hear you’re happy with your fab new Nardi dining set now in position. Zeta

Rated 5 out of 5 stars

Great service from both Zeta and Rob

Great service from both Zeta and Rob.
Had similar service on each occasion we have bought from the shop.
Items are different from the mass shops and advice was forthcoming regarding alternatives and options.

11 August 2025
Rated 5 out of 5 stars
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Reply from Julia Jones

Thank you for your feedback. Our deep understanding of the brands we offer allows us to confidently guide our customers to the products that best suit their needs. We take pride in providing honest and accurate descriptions of every item we sell. Many thanks again Zeta.

Rated 5 out of 5 stars

Nardi garden chairs, great service

Quick to respond to my questions. Kept me well informed on delivery expectations of shipping from Italy. Very happy with chairs

4 August 2025
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Reply from Julia Jones

It is great to hear you’re happy with your new chairs and our service. We hope you enjoy them for many years to come. Many thanks Zeta

Rated 5 out of 5 stars

Zeta was a huge help from beginning to…

Zeta was a huge help from beginning to end. Her communication was excellent and the bespoke chair we ordered was fantastic. I highly recommend Julia Jones. Thank you for your assistance and knowledge.

19 July 2025
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Reply from Julia Jones

Thank you so much for your feedback. I'm so pleased you're happy with your bespoke Fama Kim recliniing chair, it means a lot to us. Many thanks again Zeta.

Rated 5 out of 5 stars

Excellent customer service and contact…

Excellent customer service and contact before during and after ordering. Delivery experience was great too although I had to wait a little longer than I would have liked for a delivery slot. This said, when they came the delivery men were excellent and made sure the chairs were placed in the room and took all packaging with them.

20 July 2025
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Reply from Julia Jones

I am so pleased you are happy with your fab new Lenny chairs now in position. I'm sorry delivery took longer than scheduled with the first available date not suitable, but I am happy you were pleased with your overall shopping experience with us. Many thanks again for your order. Zeta

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