Good communication, fast delivery and the product is good quality. This company gave the best discount currently available. I bought the super comfort version to replace my 10 year old Dunlopillo... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Product quality is excellent. Probably the best duvet sets I've ever purchased and will be my first port of call for any new ones in future. I also liked the prompt delivery of my items, another reas... See more
My goods arrived very quickly. They were very high quality . Unfortunately, my fault, I hadn't realised that green colour with white damask pattern would look more grey than green. So had to return g... See more
Bought lovely duvet set and stay cool deep sheets and pillowcase for our grandson and partner who are moving into their new home. They are beautiful and I'm sure they both will love this lovely gift.
Company details
- #165 of 246 best companies in Homewares Shop
- #53 of 87 best companies in Bedding Shop
- #20 of 29 best companies in Curtain Shop
- #10 of 17 best companies in Linen Shop
Written by the company
The Heart Of Your Home Since 1947. Over this time, we have evolved from a small Lancashire business manufacturing ready-made curtains to a multi-channel retailer. We offer a wide range of beautifully made soft furnishings, including quality bedding, ready-made curtains, luxury duvets and home accessories. Today we have over 80 stores and concessions right across the UK, from standalone Julian Charles stores in Llandudno and Livingston to concessions in outlets such as Boundary Mill and leading garden centres.
Contact info
United Kingdom
- cs@juliancharles.co.uk
- www.juliancharles.co.uk
Discover our latest deals and offers!
4.5
Excellent
10k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Love the deep fitted sheets and pillow cases
Great service delivery was very quick
Deep fitted sheets and pillow cases are beautiful quality
29 July 2026
I loved the cloth and the pattern
I loved the cloth and the pattern. It wll not be the last item i buy from you i am sure. I have my eye on one or two items
22 July 2026
Lovely duvet cover nice quality arrived…
Lovely duvet cover nice quality arrived with ina few days of ordering good sale price
29 July 2026
Terrible customer service – order still hasn’t arrived
Absolutely shocking service. My order still hasn’t arrived and trying to get any information from Julian Charles has been impossible. There doesn’t appear to be anyone you can actually speak to by phone, so I’ve emailed them three separate times and haven’t received a single response.
I understand that deliveries can sometimes be delayed, but completely ignoring a customer who is trying to find out where their paid-for order is simply isn’t acceptable. At the very least, I expect someone to acknowledge my emails and explain what is happening.
Based on my experience so far, I certainly wouldn’t recommend ordering from them. One star for the complete lack of communication and customer service.
29 July 2026
Reply from Julian Charles Home
Hello, we are sorry to hear of your recent experience. I can see our customer service manager called you earlier to explain there has been some issues with our email provider so our replies are not making their way to some of our customers. I can see this has now been resolved. If you need any further assistance please do not hesitate to let us know. Julian Charles Customer Care
The textiles were of excellent…
The textiles were of excellent quality,the colours just as I wanted, the delivery fast and efficient.
27 July 2026
Great choice of designs and quality
Great choice of designs and quality
Fantastic prices
Fast delivery
29 July 2026
I was able to purchase an item that I…
I was able to purchase an item that I was wanting for a while. I am going to place another order of this item shortly. I would have liked this lined voile curtain in a patterned fabric. However I am pleased with this item.
28 July 2026
Excellent service and quality.
29 July 2026
Excellent customer service in store…
Excellent customer service in store quick service from website within 2 days delivered
28 July 2026
Great selections 5*
Great selections, delivery was very prompt!
Absolutely love my Bee cushions!! Fantastic material. Will defo be ordering again! 5*
28 July 2026
Good time in delivering .not opened yet…
Good time in delivering .not opened yet because my husband has the green one so I know the product will be good .Saving for the winter
28 July 2026
Good quality
20 July 2026
Beautiful bedding
Beautiful bedding. Great quality and a great bargain at the sale price.
20 July 2026
Bedding and curtains look lovely really…
Bedding and curtains look lovely really pleased only negative thing was that the button holes on the duvet cover were not big enough for buttons to go through so had to cut them other than that it seems really nice hopefully will wash well.
28 July 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.