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Julian Charles Home Reviews 

9,937
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 2,576 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently share that navigating the website and placing orders online is simple and straightforward, while delivery services are remarkably prompt and efficient. Many consumers are consistently impressed by the wonderful quality, soft textures, and beautiful designs of the bedding, curtains, and pillows available at fantastic bargain prices. However, some people mentioned experiencing frustrating delivery delays, missing tracking updates, or having trouble getting responses regarding missing parcels. A few other reviewers also felt that certain items lacked the expected standard, noting specific issues with extremely thin material, poor finishing, or stitching flaws.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the excellent quality, lovely... See more

Quality

Clients share positive opinions on quality, consistently highlighting the excellent value, lovely designs,... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting that orders arrive very... See more

Order

Reviewers mention positive feedback about order processes, highlighting how easy it is to shop online.... See more

Price

People report satisfaction with the pricing, consistently highlighting excellent value and great sales.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bought lovely duvet set and stay cool deep sheets and pillowcase for our grandson and partner who are moving into their new home. They are beautiful and I'm sure they both will love this lovely gift.

Rated 5 out of 5 stars

My goods arrived very quickly. They were very high quality . Unfortunately, my fault, I hadn't realised that green colour with white damask pattern would look more grey than green. So had to return g... See more

Rated 5 out of 5 stars

I was given duvet set as a gift, I liked it so much I went on the website and order more bedding, pillows, pillow protectors etc., They are good quality and reasonably priced. Fast delivery and pack... See more

Rated 5 out of 5 stars

Very speedy service, good quality products and reasonable prices. Would definitely buy from this company again, if we ever need anything else. Fully recommend them.



Company details

  1. #165 of 245 best companies in Homewares Shop
  2. #53 of 87 best companies in Bedding Shop
  3. #20 of 30 best companies in Curtain Shop
  4. #10 of 17 best companies in Linen Shop

Written by the company

The Heart Of Your Home Since 1947. Over this time, we have evolved from a small Lancashire business manufacturing ready-made curtains to a multi-channel retailer. We offer a wide range of beautifully made soft furnishings, including quality bedding, ready-made curtains, luxury duvets and home accessories. Today we have over 80 stores and concessions right across the UK, from standalone Julian Charles stores in Llandudno and Livingston to concessions in outlets such as Boundary Mill and leading garden centres.


Contact info

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4.5

Excellent

TrustScore 4.5 out of 5

10k reviews

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Replied to 97% of negative reviews

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4.5

All reviews

(9,937)

2,520 reviews in the last 12 months

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Rated 4 out of 5 stars

Bedding and curtains look lovely really…

Bedding and curtains look lovely really pleased only negative thing was that the button holes on the duvet cover were not big enough for buttons to go through so had to cut them other than that it seems really nice hopefully will wash well.

28 July 2026
Rated 1 out of 5 stars

I ordered on 27th July and have still…

I ordered on 27th July and have still not received my goods, please chase and get back to me asap 😡

27 July 2026
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Reply from Julian Charles Home

Hello, we are sorry to hear of your recent delivery issues. I can see a replacement was sent and this has been delivered to an inpost locker for you to collect. If you need any further assistance please do not hesitate to let us know. Julian Charles Customer Care

Rated 5 out of 5 stars

Good quality pillows

I was looking for pillows it was really easy to order what I wanted, they were a good price came very quickly.
When I received them I was very happy they were just what I was looking for 😀

27 July 2026
Rated 3 out of 5 stars

Fitted sheet

I bought the item assuming I was buying a cotton sheet. Unfortunately turned out to be polyester!! Not pleased.

24 July 2026
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Reply from Julian Charles Home

Hello, we are very sorry to hear you are not happy with your recent purchase. We appreciate your feedback and will make sure this is passed on to our quality team. If you need any further assistance please do not hesitate to let us know. Julian Charles Customer Care

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