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juno.co.uk Reviews 

53,558
•
TrustScore 5 out of 5

4.9

Music shop
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Review summary

Created with AI, based on recent reviews

Looking at 4,215 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the swift dispatch and delivery of their orders, often arriving on or before the expected date, sometimes even the next day. The products, especially vinyl records, are frequently described as being in perfect, factory-sealed condition and are exceptionally well-packaged to prevent damage during transit. Many consumers appreciate the excellent service, finding the ordering process straightforward and the communication regarding their order progress to be very informative. However, some customers also noted issues with delivery, such as packages being left in unsafe places or arriving with minor damage like a dented album or a crushed sleeve. A few other people also felt that the company's policy of billing shipping by item, even for multiple items in one order, could be improved, and some experienced issues with pre-orders or incorrect billing.

What people talk about most

Delivery service

Users describe positive interactions with delivery service, frequently highlighting the speed and efficiency... See more

Product

Consumers find product to be positive, consistently praising the quality, selection, and condition of items... See more

Service

Reviewers mention positive feedback about service, consistently praising its quality, efficiency, and... See more

Order

Customers consistently note positive experiences with order, praising the timely delivery and efficient... See more

Quality

People report positive experiences with quality, consistently describing products as top-notch, excellent,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Always enjoy buying from JUNO. You can nab a bargain and/or a rarity quite often as well as new releases which more often than not arrive on or slightly before the release date. Always well packed and... See more

Rated 5 out of 5 stars

Ordered 2 vinyl albums from Juno which arrived next day. One album had a dent which caused loud clicking on track 3 of side 1. Raised this with their Customer Support team who responded right away ask... See more

Rated 5 out of 5 stars

Royal Mail was late with the delivery, but it arrived after a few days, and as usual the records were in perfect condition. I wrote a misplaced bad review due to the lateness of the delivery, Jun... See more

Company replied

Rated 5 out of 5 stars

Been purchasing from Juno for sometime...faultless service...items excellently packaged and usually arrive within 2 days...competitively priced and can use various payment methods meaning can purchase... See more

Company details

  1. #3 of 61 best companies in Music shop

Information provided by various external sources

Juno is one of the world’s largest and most highly regarded online vinyl music and equipment retailers. Founded in 1997, we are committed to offering the broadest range of music and equipment with the highest standards of service, to more than 300,000 customers in over 160 countries. All orders received before 5pm are dispatched the same day and our customer service telephone lines are open 10am - 6pm Monday - Saturday, and outside working hours we guarantee an email response to customer enquiries made via our website within 24 hours.

Contact info

4.9

Excellent

TrustScore 5 out of 5

54k reviews

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Asks customers to review

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4.9

All reviews

(53,558)

3,926 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

I clicked on the link to inform me of…

I clicked on the link to inform me of the item’s availability. I ordered iit on the morning of Wednesday 10th June and it arrived at midday on Thursday 11th June. This was a very quick and efficient service. The item was well packaged and arrived in excellent condition. I cannot have any complaints about the service provided.

10 June 2026
Rated 5 out of 5 stars

I enjoy reviewing the updates and…

I enjoy reviewing the updates and reviews and recommended music artistes from Juno Records. Each order is delivered safe and secure and within 24 hours on most orders using their recommended postal service company .
Truly fantastic service from a professional music and equipment dealer. Highly recommended and looking forward to future purchases .

9 June 2026
Rated 5 out of 5 stars

Quick delivery

Quick delivery, fair prices and despite making a mistake with my order they rectified it straight away...recommended seller

7 June 2026
Rated 5 out of 5 stars

Excellent all round service

Excellent all round service.
Had everything I wanted in stock.
Ultra fast delivery, excellent packaging.
Prices are very competitive.
Exactly why I keep using Juno.

Give them a go.

9 June 2026
Rated 5 out of 5 stars

All good

All good, very fast shipping and delivery, reasonable price, record secure packed, as always, recommended!

8 June 2026
Rated 5 out of 5 stars

It's difficult when you live in the UK…

It's difficult when you live in the UK and bands you like are Ausrralian, costs a fortune to get these releases ..... normally. This is the 2nd time Juno have bailed me out on Bad/Dreems an Aussie band I have grown to love. Tried getting these through other sellers, but like I said, would have cost me a fortune. Had the album in my hand 2 days after ordering with Juno, and it cost me under £35, probably saved me a further £20 and about 4 weeks wait. Excellent deal, superb service ... Thank You Juno

8 June 2026

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