juno.co.uk Reviews 53,178

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 4,283 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent service, highlighting the quick and efficient delivery of orders. Many appreciate the careful packaging, ensuring products arrive in perfect condition, and the extensive selection of items available. However, some customers also noted issues with delivery, mentioning instances where items were left outside without notification or delivered to incorrect addresses. A few people reported delays in receiving their items and difficulty obtaining tracking information, while others received products with damaged sleeves or poor sound quality.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service. Reviewers frequently praise the... See more

Product

Reviewers mention positive feedback about product quality and selection. Customers consistently praise the... See more

Service

Users describe positive interactions with service. Customers consistently praise the excellent service,... See more

Order

Consumers find order to be positive. Many reviewers praise the ease of ordering and the incredibly fast... See more

Quality

Customers had positive experiences with quality. Many reviewers consistently praise the excellent quality of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Juno are the most reliable seller for dispatching vinyls. The next day delivery has never failed to arrive as promised. And they have an awesome range of LP’s not available in the usual high street ch... See more

Rated 5 out of 5 stars

Ordered a Beatles album from Juno on Wednesday and it arrived on Thursday. Given that I live in Dundee that was an exceptionally quick delivery. I have never had to make a complaint with this company... See more

Rated 5 out of 5 stars

Honestly one of the best vinyl websites in the UK. Huge selection and amazing turnaround times on orders. They are slightly more expensive than other sites, but are reliable and trustworthy in what ap... See more

Rated 5 out of 5 stars

Always a great experience shopping with Juno. Great priced vinyl. Always well packaged and they keep you updated on the delivery which always arrives fast. Top shop. I would highly recommend them. Tha... See more


Company details

  1. #4 of 60 best companies in Music shop

Information provided by various external sources

Juno is one of the world’s largest and most highly regarded online vinyl music and equipment retailers. Founded in 1997, we are committed to offering the broadest range of music and equipment with the highest standards of service, to more than 300,000 customers in over 160 countries. All orders received before 5pm are dispatched the same day and our customer service telephone lines are open 10am - 6pm Monday - Saturday, and outside working hours we guarantee an email response to customer enquiries made via our website within 24 hours.


Contact info

4.9

Excellent

TrustScore 5 out of 5

53k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Love this company

Love this company . Order lots of records from the website . Website is great and allows you to hear what you’re buying . Next day delivery is always on time .

Highly recommend this buissiness

20 April 2026
Rated 5 out of 5 stars

Always a great experience

Always a great experience dealing with Juno , delivery is quick and the parcel is professionally packed with solid cardboard , filler and a receipt , never had any difficulty at all , always top class !

14 May 2026
Rated 5 out of 5 stars

A1 service

A1 service! Juno’s jazz selection is second to none & they carry all the classics & all the up-to-date releases too.
I don’t bother looking elsewhere for what I’m looking for.

14 May 2026
Rated 5 out of 5 stars

Been buying from Juno for many years…

Been buying from Juno for many years and realised I've never left them a review. My go to store whether it's for DJ equipment or records. Never had an issue and despatch/delivery is super quick. They also seem to get a lot of releases in stock before other stores. Highly recommended!!

17 May 2026
Unprompted review
Rated 5 out of 5 stars

One of the best vinyl websites

Honestly one of the best vinyl websites in the UK. Huge selection and amazing turnaround times on orders. They are slightly more expensive than other sites, but are reliable and trustworthy in what appears to be a mixed bag of of online retailers. Stock often comes in irregularly, so it is worth putting a watch on an item you are waiting to come back into stock. Easy to speak to customer service, very responsive to emails and on the rare occasion there has been an issue with an order, it is swiftly and professionally resolved. They are my go to store.

1 May 2026
Unprompted review
Rated 5 out of 5 stars

Excellent! Recommended.

Easy to order. Some very interesting releases on the website and found a CD I couldn’t find elsewhere - Astral Hawk Machine. CD arrived very quickly and kept updated throughout. Very pleased and will definitely use Juno again. Thanks very much!

13 May 2026
Rated 5 out of 5 stars

My first order

I was able to preview before purchase. Once I placed my order I was kept upto date with delivery The whole process was smooth, seamless and my order was received in good time.
This was my first order and I must say I'm impressed. I will definitely be using "Juno" again and recommend to family and friends.

13 May 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look