Just Eat Reviews 

Absolutely shocking service, came out of hospital after having surgery done and thought I'd order as wasn't ready to go out yet. Ordered 38.67 worth of goods plus X2 cat litter bags. Guy comes to door on his phone talking in a different language, plonks th bags down and I ask where is the litter bags, ignores me then I open one bag and it's not my order, open the rest and definitely not my order and I'm a coeliac so everything I'm the bag was wheat based and cold and flu medicine. I tried to flag him down but he was off fast. I will never order again from just eat, he was rude and inconsiderate. I've tried to get in touch with the app to no avail so I have someone else's order of cakes and goodies whilst they have my cat litter and numerous things I ordered. I wrote on the tracker for him to come back and deliver my order and take this away and he completely ignored the message. Highly disgusting. Shocking behaviour was too engrossed talking instead of looking correctly at the order number I now have to wait for just eat to get in touch to reimburse me for my goods and it's by email. Shocking service altogether.

Absolutely disgusting service and completely unacceptable. We spent around £35 on our order, not even including the delivery fee, and somehow received a completely different order consisting of just ONE chicken box meal and a Coke. To make matters worse, the food was cold, and the Coke did not even taste like Coke. It had a horrible strange taste, almost like medicine had been mixed with Coke, which made it completely unpleasant to drink. The whole thing was disgusting.

We provided clear evidence that we did not receive the order we actually paid for, yet instead of immediately correcting your mistake and issuing our refund, we have been left waiting and chasing our own money. Why should a customer have to fight to get their money back when the company has clearly failed to provide what they paid for?

The customer service throughout this situation has been dreadful. Something this straightforward should not take this long to resolve. You were certainly quick enough to take nearly £35 from us, plus the delivery fee, but when it comes to returning our money after completely messing up the order, suddenly there is no urgency whatsoever.

What makes it even worse is that we have already provided evidence of what happened. There should be absolutely no reason for this ridiculous delay. Customers should not be left out of pocket because of a mistake that was not theirs.

This entire experience has been appalling from beginning to end. Completely wrong order, cold food, a Coke that tasted absolutely awful, money wasted and then terrible customer service when trying to get the situation resolved. Absolutely disgraceful. I would give ZERO stars if that were an option. I certainly will not be ordering again and would strongly recommend that others think twice before spending their money here.

I will never use just eat again because they are now scanning your id not just viewing it to prove age so I have no idea where my personal details are going. Everyone please beware this could end up in fraud use of your personal details.

JUST Rubbish paid for food that was never delivered the driver marked it as delivered . Tried contacting just eat it’s been more than 10 hours and I’ve had no response from them, customer service is non existent no phone number nothing. I’m going to contact my bank to refund the payment for goods that I never received, I’m going stop using Jist eat Diabolical company.

The McDonald’s I ordered came with actual shit In the burger and the box for the fries was empty really upset as I can’t feed my family of 4 as a depressed mother…also the money doesn’t come back after a few days…I also saw the delivery man eating my chips infront of my drive…also Ryan needs a pool table

I got completely the wrong order with ingredients I was allergic to and they refused to provide a refund! What a pointless money hungry platform.

Awful. Marked the item as delivered on their App. Item not delivered at all. No means to contact them about the delivery. Chat bot service was out of service. Emailed for a refund etc, email reply acknowledging the issue said it would take 3 days to look into. DO NOT USE Just Eat.... absolutely rubbish!

Disgusting, ordered pizza hut through just eat. Delivery man walked to my house with the pizza nearly out of the box completely open shoved in my hand and said code code. Do not use these people.

dont care for their customer base. insult and dont help their customers whatsoever even with proof lol

I have never experienced customer service quite this poor.

I placed an order through Just Eat which became significantly delayed. I contacted the restaurant and cancelled the order because of the delay.

Despite the cancellation, the restaurant turned up approximately 15 minutes later with the food. I refused the delivery because I had already cancelled the order.

So, to be completely clear: I did not receive the food.

Yet Just Eat marked the order as “delivered” and took £20.35 from my account.

I contacted the restaurant, who told me they couldn’t refund me and that I needed to deal with Just Eat.

I then contacted Just Eat and have been met with an astonishing lack of help. Despite explaining exactly what happened, Just Eat has refused to refund money for an order that was cancelled and whose delivery was refused.

Even more frustratingly, Just Eat’s own terms appear to acknowledge that cancelled orders should have the payment released back to the customer.

So Just Eat currently has £20.35 of my money for food that I cancelled, refused and never received – and apparently thinks that’s acceptable.

The amount itself isn’t the issue. It’s the principle and the complete unwillingness to resolve an incredibly straightforward problem.

I’ve now had to formally escalate the matter and am prepared to take the claim further through the small-claims process if necessary.

Think very carefully before using Just Eat. If something goes wrong, don’t expect them to make it right.

Extremely disappointing. I would give zero stars if Trustpilot allowed it.

FOOD ARRIVED WITH 2 HOURS DELAY AND DRIVER STARTED TO GIVE THE ATTITUDE. WHAT A JOKE

I ordered 2 waffles one Nutella and one white choc they both came white choc and looked awful I took pics requested a refund for one of them and got told no sorry what an absolute awful company

Just eat are absolutely scum, there unjustifiable. I bought food from them came half a hour after delivery slot cold, inedible, the recept says 1700 but delivery at 1730, no refund for cold food, they know

My food was cold as it was sat on the counter for 35 minutes before my collection time. I complained via email but people in India can't read the email properly.

Very disappointing experience.

I placed my order for 8:00 PM, but it did not arrive. The courier only contacted me at around 8:50 PM, by which time I had already had to order food from another restaurant because I was still waiting.

I tried to contact the restaurant, but the contact number provided was not working. I eventually found another number and contacted them, but I was told to contact the delivery platform instead.

I never received, accepted or consumed this order. Despite this, the order was later marked as “delivered”, and my money was taken even though I did not receive the service I paid for.

I also have not been provided with any proof that the order was actually delivered to me.

I find this completely unacceptable. Customers should be protected when an order is not received, rather than being charged for a service that was never provided.

I am sharing my experience so that other customers are aware and can make an informed decision before

If I could give -5 stars I would absolutely useless and unhelpful non-customer service! My order was delayed and arrived two hours after ordering and order was completely wrong contacted them and got told they were not interested in doing anything about it so I informed them they won’t be getting my business anymore and their response was literally they don’t give a sh*t so that’s that. Seems I’m not alone in this situation avoid avoid avoid avoid!!!

The single worst service I've ever experienced. The day this awful awful company goes I to liquidation will be a great day.

Order never arrived, multiple calls to the restaurant as per just eat. Email on the day to say it’s not arrived. Refusing to refund as the restaurant say it’s delivered. Don’t bother. I won’t be using Just Eat again.

Never again will use just eat. £62 on food. The delivery driver picks my order up. Drives 30 mins in the wrong direction to drop another order then comes 30 mins back to me. Foods finally delivered one hour after he collects it and it’s all freezing cold and not edible. £62 down the drain. Can’t get hold of the restaurant, no answer. Can’t get hold of just eat no phone number and live chat closed. Emailed for a refund and have to now wait 48 hours for a response which I probably won’t get. And if I do I’ll get offered a small percent of what I’ve paid.

Had to spend another £62 ordering through Deliveroo.

I genuinely don’t know how a company can misunderstand the same complaint this many times.

I’m leaving this review because after weeks of trying to get Just Eat to properly address a very straightforward pricing complaint, I have got absolutely nowhere.

I ordered from Family Kebab & Pizza through Just Eat because the restaurant was advertising 20% off.

Afterwards, I went to the restaurant’s own online ordering website and recreated the exact same basket, with exactly the same items and quantities.

The results were:

Restaurant website: £64
Just Eat: £79 BEFORE the advertised 20% discount

The 20% discount did apply. That has NEVER been my complaint.

My complaint is about the fact that the underlying Just Eat basket was £15 more expensive than the identical basket on the restaurant’s own website, and therefore the advertised “20% off” appeared to be calculated against a substantially higher price.

I supplied screenshots showing the two identical baskets.

Instead of actually addressing that complaint, I have been passed around customer service and repeatedly given completely irrelevant responses.

One representative told me that restaurants set their own prices — which completely missed the point.

Another responded as though my 20% discount had failed to apply — it hadn’t.

Another treated it as a problem with a voucher code — it wasn’t.

Eventually, Sharmen actually acknowledged what my complaint was about and confirmed that it would be escalated to a specialist team. Finally, I thought, someone had understood the issue.

Then Arville, a Team Leader, instructed me to submit a Price Promise claim, which I did, with all the requested evidence.

I then received a response from Darryl rejecting the Price Promise because the restaurant’s website is apparently “through a third party like Foodhub”.

The website I used is the restaurant’s own online ordering website. Yes, the underlying technology is powered by Foodhub — but I did not go to Foodhub and order through a Foodhub marketplace. I went directly to the restaurant’s own website.

I challenged this and asked Just Eat to explain why a restaurant’s own online ordering website should suddenly be treated as a third-party marketplace simply because Foodhub provides the technology behind it.

And then it got even better.

I received an automated response saying the email mailbox I had been corresponding through was “no longer managed.”

So I started a new contact and explained the entire issue again.

The latest response, from Kitzyl, says they can’t offer a refund because it has been more than 24 hours since delivery.

🤦🏻‍♂️

THIS IS NOT A FOOD DELIVERY COMPLAINT.

I’m not complaining that the food was cold.
I’m not missing an item.
I’m not complaining about the delivery.
I’m not asking for a routine refund after 24 hours.

I’m complaining about pricing and the presentation of a promotional discount.

The 24-hour food-delivery policy is completely irrelevant to the complaint I have been making.

At this point I have repeatedly explained the issue, supplied photographic evidence, followed the instructions of their own Team Leader, submitted the Price Promise claim, responded to their decisions and asked for escalation.

And somehow I’m still receiving responses about vouchers, failed discounts, delivery complaints and 24-hour refund windows.

How many times does a customer have to explain the same thing before somebody actually reads the complaint?

I have kept the entire correspondence and screenshots, including the messages where Just Eat finally acknowledged what the complaint was actually about.

I have been incredibly patient throughout this process, but this is beyond frustrating. I don’t expect every customer service representative to agree with me — I simply expect someone to actually address the complaint I’ve made.

If Just Eat believes there is nothing wrong with the pricing/promotion in this situation, fine. Explain why. Give me a proper substantive response and stand behind it.

What is completely unacceptable is repeatedly sending generic responses to complaints that have nothing to do with the issue being raised.

One star. Extremely poor complaint handling, endless miscategorisation, and an apparent inability to get a straightforward pricing complaint in front of someone willing to actually deal with it.

I wouldn’t have spent this much time complaining if someone had simply read the original complaint properly and answered it in the first place.