I've used Just-Eat seldomly over the last 3 years. Reliability is very spotty. You cannot place an order in advance, or something gets screwed up in their system. Now, I cannot reach a person to add... See more
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I keep getting my order backed up 15 min every 15 min for no reason. It seems like there is no delivery person in my area and im stuck waiting for food that will never arrive. I cannot contact custo... See more
Company replied
I have now tried to make 3 orders on Just Eat and none of them ever arrived. Never got compensation or refunds or anything. Also, the phone number of the restaurants I ordered from, doesn’t exist. Al... See more
Company replied
Having had enough with Wolt's severe lack of proffesionalism, I've been ordering food from Just Eat for the last 2 months here in Copenhagen, and I must say that the service has been good so far. It... See more
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Company details
About Just-Eat.dk
Written by the company
Husk at du på Trustpilot anmelder Just-Eat.dk som virksomhed og ikke den restaurant, du har bestilt fra. Vi vil meget gerne høre din anmeldelse af vores hjemmeside og vores service.
Vi vil meget gerne have din anmeldelse af restauranten også!
Du kan anmelde restauranten via den email du modtager, efter du har afgivet en ordre. Denne anmeldelse vil fremgå på www.Just-Eat.dk og er vigtig, da andre kunder kan have gavn af dine oplevelser.
Velbekomme!
Du kan anmelde restauranten via den email du modtager, efter du har afgivet en ordre. Denne anmeldelse vil fremgå på www.Just-Eat.dk og er vigtig, da andre kunder kan have gavn af dine oplevelser.
Velbekomme!
Just Eat
Written by the company
Contact info
Lyngbyvej 20, 2100, København Ø
- 70208684
- just-eat@just-eat.dk
- www.just-eat.dk
2.0
Poor
15k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
realiable app
ordering is super simple, but food quality changes with the restaurant. I've had excellent pizza and not so great noodles. Still, the app itself works well.
14 July 2025
Unprompted review
Reply from Just-Eat.dk
Dear Megan,
Thank you for your inquiry.
It appears that you are contacting us from the UK and require assistance from the UK customer service team. You have reached the Danish customer service, and unfortunately, we are unable to assist you directly.
Please reach out to Just Eat UK through their help center at https://www.just-eat.co.uk/help. I'm confident they will be able to assist you.
We do however appreciate the kind words you have written for us here.
If you have any questions or are writing regarding a Danish order or profile, please let me know.
Have a nice day.
Best regards,
Rebekka
This is getting ridiculous
This is getting ridiculous, first it was 20 min then 30, 40 and at the end 1 hour to get my delivery from a place 7 min away from me, I wish I went and got it my self, never using it again
17 August 2025
Unprompted review
Reply from Just-Eat.dk
Dear Vladislav,
Thank you for your inquiry.
It appears that you are contacting us from the UK and require assistance from the UK customer service team. You have reached the Danish customer service, and unfortunately, we are unable to assist you directly.
Please reach out to Just Eat UK through their help center at https://www.just-eat.co.uk/help. I'm confident they will be able to assist you.
If you have any questions or are writing regarding a Danish order or profile, please let me know.
Have a nice day.
Best regards,
Rebekka
Thieves!!!
Thieves. They failed to deliver the items that I paid for and are currently refusing to refund me despite this so as of now they have currently stolen £20 off me. They have denied two refund requests so far so im now currently attempting it via PayPal with photo evidence hoping that works. (Just Eat doesn't let you send photos so you can't even send them the evidence)
This company is disgusting. An absolute scam. Do not waste your money on these thieves!
12 August 2025
Unprompted review
Reply from Just-Eat.dk
Dear Baron,
Thank you for your review.
I am sorry to hear about your experience.
Based on your order number, it seems like you are writing from the UK, and are therefore in need of the assistance of
the customer service in the UK.
Please contact Just Eat UK through their help center at https://www.just-eat.co.uk/help or leave a review on their Trustpilot page.
I'm positive they'll be able to help.
I wish you a great weekend.
Best regards,
Rebecca
Just Eat DK
Terrible
Terrible. Absolutely beyond belief how bad these thieves are. I cannot understand how they are still in business being so bad, untrustworthy and have literally no ability to resolve issues. Just don’t ever use them!!!!
Driver did not deliver food and then somehow lied on the app as I didn’t give them the code to say delivered on app and then returned food to restaurant. Obviously did it to take payment, dumped food and gone for more. Stole my money and dinner. Disgusting and disgraceful
12 August 2025
Unprompted review
Reply from Just-Eat.dk
Dear Richard,
Thank you for your review. We're truly sorry to hear about your experience. That certainly doesn't sound up to the standard anyone should expect.
We’ve looked into your order number and can see that it relates to a UK order. However, you've reached the Trustpilot page for Just Eat Denmark, and unfortunately, we’re unable to assist with UK orders from here.
We strongly recommend reaching out to Just Eat UK’s Trustpilot page or customer service directly, as they’ll be in the best position to look into this for you and help make things right.
Once again, we're sorry for the frustration you've experienced and hope your concerns will be addressed properly by the right team.
Kind regards,
Storm - Just Eat Denmark
I ordered from just eat and didn’t…
I ordered from just eat and didn’t receive my order, I contacted them straight away to request refund for food I didn’t receive, I got a reply to say they were looking into it.2 days later I requested another refund to no avail. Still waiting for my refund. I will not use just eat ever again as this is appalling for a well known company.
9 August 2025
Unprompted review
Reply from Just-Eat.dk
Dear Nicola,
Thank you for your inquiry.
It appears that you are contacting us from the UK and require assistance from the UK customer service team. You have reached the Danish customer service, and unfortunately, we are unable to assist you directly.
Please reach out to Just Eat UK through their help center at https://www.just-eat.co.uk/help. I'm confident they will be able to assist you.
If you have any questions or are writing regarding a Danish order or profile, please let me know.
Have a nice day.
Best regards,
Rebekka
Very poor service
Very poor service, ordered McDonalds whilst in Copenhagen and the food never arrived even though the app said it was delivered. Reached out to Just Eat only to be told the driver tried to call got no answer so left the food at the door. however my phone never rang, I am staying in an apartment and no food has been left anywhere. They have refused to give me a refund. I wish I’d read the reviews before using Just Eat. Never using again.
1 August 2025
Unprompted review
Reply from Just-Eat.dk
Dear Christine,
We are very sorry to hear about your experience. It certainly doesn't sound like the service we want to offer our customers.
If you'd like, please feel free to write to us at info@just-eat.dk so we can take a closer look and see if we can help you further.
Best regards
Storm
Normally no problems with ordering
Normally no problems with ordering, but today we orderd some food and the order was canceled. No problem, but the tip we paid for the restaurant/driver wasn't paid back!!!? How can you keep the tip when no service was made?
And I orderd from the Danish just eat, not the English
30 July 2025
Unprompted review
Reply from Just-Eat.dk
Dear Melissa,
Thank you for your inquiry.
It appears that you are contacting us from the UK and require assistance from the UK customer service team. You have reached the Danish customer service, and unfortunately, we are unable to assist you directly.
Please reach out to Just Eat UK through their help center at https://www.just-eat.co.uk/help. I'm confident they will be able to assist you.
If you have any questions or are writing regarding a Danish order or profile, please let me know.
Have a nice day.
Best regards,
Rebekka
I ordered something on the app and…
I ordered something on the app and didn’t realise that it was collect only from this particular store, so I tried to cancel but couldn’t… it was 5:30 in the morning, so I called the store to say I did not want!
I left it till 11am and went to contact just eat to ask how I cancel the items ordered for a refund? It was then I realised the order that I had placed was noted as collected…. So I called the store, they said there was nothing they could do contact just eat, just eat are now saying there is also nothing they could do contact the store?
I have basically been robbed of £29 absolutely disgusting
27 July 2025
Unprompted review
Reply from Just-Eat.dk
Dear Stephen,
Thank you for your inquiry.
It appears that you are contacting us from the UK and require assistance from the UK customer service team. You have reached the Danish customer service, and unfortunately, we are unable to assist you directly.
Please reach out to Just Eat UK through their help center at https://www.just-eat.co.uk/help. I'm confident they will be able to assist you.
If you have any questions or are writing regarding a Danish order or profile, please let me know.
Have a nice day.
Best regards,
Rebekka
Just eat Scammers
Do you scam all your customers. Spent nearly £18 worth of food which was cold by the way to only get a poxy £2 refund absolutely disgusting…. The driver was sat in is car for over 10 minutes doing nothing…. Looks like i contact my bank and the fraud team order number was
636565091
23 July 2025
Unprompted review
Reply from Just-Eat.dk
Dear Customer,
Thank you for your inquiry.
It appears that you are contacting us from the UK and require assistance from the UK customer service team. You have reached the Danish customer service, and unfortunately, we are unable to assist you directly.
Please reach out to Just Eat UK through their help center at https://www.just-eat.co.uk/help. I'm confident they will be able to assist you.
If you have any questions or are writing regarding a Danish order or profile, please let me know.
Have a nice day.
Best regards,
Rebekka
Useless help
Useless help. Costumer service is nothing. Missing item oh sorry we can't do anything because you give a code to the delivery guy. If I don't I don't have the order to check. Service fee for what? I don't have a choice to not to pay. £3 each time but nothing come back from it.
26 July 2025
Unprompted review
Reply from Just-Eat.dk
Dear Attila,
Thank you for your review.
It appears that you are contacting us from the UK and require assistance from the UK customer service team. You have reached the Danish customer service, and unfortunately, we are unable to assist you directly.
Please reach out to Just Eat UK through their help center at https://www.just-eat.co.uk/help. I'm confident they will be able to assist you.
If you have any questions or are writing regarding a Danish order or profile, please let me know.
Have a nice day.
Best regards,
Rebekka
1hr 45mins to receive order
Placed order at 5.15pm. Took them an hour to assign a driver (just when I was going to cancel the order)… then a further 45mins for the order to arrive. There’s no way to actually speak to customer service about anything: just common questions... So I just won’t use them again.
25 July 2025
Unprompted review
Reply from Just-Eat.dk
Dear Alice,
Thank you for your review.
I am sorry to hear about your experience.
Based on your order number, it seems like you are writing from the UK, and are therefore in need of the assistance of the customer service in the UK.
Please contact Just Eat UK through their help center at https://www.just-eat.co.uk/help or leave a review on their Trustpilot page. I'm positive they'll be able to help.
I wish you a great weekend.
Best regards,
Asta
Just Eat
Ordered at 4.40 now 18.05
Ordered at 4.40 now 18.05, order still not arrived.
25 July 2025
Unprompted review
Reply from Just-Eat.dk
Dear Ron,
Thank you for your review.
I am sorry to hear about your experience.
Based on your order number, it seems like you are writing from the UK, and are therefore in need of the assistance of the customer service in the UK.
Please contact Just Eat UK through their help center at https://www.just-eat.co.uk/help or leave a review on their Trustpilot page. I'm positive they'll be able to help.
I wish you a great weekend.
Best regards,
Asta
Just Eat
Live chat full of 💩
Live chat full of 💩 Ruth shut up you damn well know it 💩and you just trying to make out that your site is good live chat needs to be upgraded smh 😡
23 July 2025
Unprompted review
Reply from Just-Eat.dk
Dear Linda,
Thank you for your review.
I am sorry to hear you have had a bad experience with the chat.
Since there is no information on this review, I have unfortunately not been able to check the matter.
Please feel free to send us an email at info@just-eat.dk so that we can try to find a good solution.
We look forward to hearing from you!
Best regards,
Ruth
Just Eat
A snail would deliver faster
We ordered food at 12.20 & it eventually arrived at 14.16, after being told 12.50 estimated time .I rang Greggs to complain but was told that just Eat handle the deliveries &it was out of their control. We complained about this to Just Eat, but had no reply.
21 July 2025
Unprompted review
Reply from Just-Eat.dk
Dear Colin,
Thank you for your review.
I am sorry to hear about your experience.
Based on your order number, it seems like you are writing from the UK, and are therefore in need of the assistance of the customer service in the UK.
Please contact Just Eat UK through their help center at https://www.just-eat.co.uk/help or leave a review on their Trustpilot page. I'm positive they'll be able to help.
I wish you a great weekend.
Best regards,
Ruth
Just Eat
None existent delivery
Made an order at 11.35. The delivery time kept getting pushed back. Then at 13.00 it said it had been delivered at 13.25…. And then that time came and it never arrived. Multiple times over the past few weeks have I tried to order something and things like this keep happening. Sometimes waiting 2 hours before then having to cancel the order as it’s still saying 50+ mins on delivery. 2 grocery orders I’ve had to make with them today one never showed and the other one I cancelled after 1.5 hours of waiting. When the place handles their own delivery it’s a much better service! Also no update from them as to why my 1st delivery today never showed! And waiting to see if they will give me a refund
20 July 2025
Unprompted review
Reply from Just-Eat.dk
Dear Chloe,
Thank you for your review.
I am truly sorry for the experience you had with your order.
It is definitely not optimal.
Since there is missing information on this review, I have unfortunately not been able to check up on the order.
Please feel free to send us an email at info@just-eat.dk so that we can try to find a good solution.
We look forward to hear from you!
Best regards,
Asta
Shit customer support
25 June 2025
Unprompted review
Reply from Just-Eat.dk
Dear Andreas,
Thank you for your review.
I am truly sorry for the experience you have had with our customer service.
Please feel free to send an email about your experience to info@just-eat.dk so that we can take a closer look at the matter as soon as possible.
You may refer to my response to this review in your email.
We look forward to hearing from you, so we can find a good solution to the situation.
Best regards,
Rebecca
I ve ordered foods it never came when I…
I ve ordered foods it never came when I asked for a refund they said food has been delivered. Everytime I order my adress on their app is 800 yards from my house I have to guide the driver every time.Avoid this company at all cost
20 June 2025
Unprompted review
Reply from Just-Eat.dk
Dear Mussie
Thanks for your review.
We just wanted to check whether you're referring to Just Eat Denmark, as this is the Trustpilot page for the Danish service. If you're located in another country, we kindly recommend reaching out to your local Just Eat team via their Trustpilot page or customer service.
However, if your order was placed through Just Eat Denmark, please don’t hesitate to send us an email at info@just-eat.dk with your order details. We’d be happy to investigate what went wrong and see how we can resolve the situation.
Thanks again for your feedback.
Best regards,
Storm
Straight up stole money.
Driver never came with food, looked everywhere, called customer support and they said, because i told him to leave it at the door, i lost my guarantee of getting my food. They contact the driver and he obviously says he delivered it, and Justeat then says "nothing we can do". Straight up scam. Nowhere on the site does it say that if you "leave a note for driver" do you risk losing your food with no way to get a refund. This has happened two times to me now. What a useless company. (Just eat har svaret at der blev sendt besked, det er ikke korrekt. Sad foran computeren og fulgte orderen. Ingen bankede på heller). Igen lyver de. Morsomt.
5 July 2025
Unprompted review
Reply from Just-Eat.dk
Kære Kasper
Tak for din anmeldelse.
Vi er kede af at høre, at du ikke modtog din bestilling. Det er naturligvis ikke den oplevelse, vi ønsker, at nogen skal have.
Når man vælger at få maden stillet ved døren, er det vigtigt at være tilgængelig på adressen, så man kan tage imod ordren hurtigt efter levering. I dette tilfælde har chaufføren fulgt instruktionen og markeret ordren som leveret, og der blev også sendt en besked om, at maden var afleveret.
Vi forstår, at det er frustrerende, især når det ikke er første gang, og vi arbejder hele tiden på at gøre leveringsoplevelsen mere tryg og gennemskuelig.
De bedste hilsner,
Storm
DO NOT USE!!!
DO NOT USE!!!! Food arrives cold, it will be a miracle if all your order is there and when your orders are constantly missing items, Just Eat flat out refuse to give you compensation. Much better companies out there to use. I’ve deleted my account and will never use them again
28 June 2025
Unprompted review
Reply from Just-Eat.dk
Dear Kate,
Thank you for your review.
I am sorry to hear about your experience.
Based on your order number, it seems like you are writing from the UK, and are therefore in need of the assistance of the customer service in the UK.
Please contact Just Eat UK through their help center at
https://www.just-eat.co.uk/help or leave a review on their Trustpilot page. I'm positive they'll be able to help.
I wish you a great weekend.
Best regards,
Rebecca
Just Eat
Avoid
Avoid . Orders arrive wrong and with missing items . Just eat do not care ! Customer service just chat nonsense and repeat the same stuff . Won’t use again
25 June 2025
Unprompted review
Reply from Just-Eat.dk
Dear Arlene,
Thank you for your review.
I am truly sorry for the experience you had with your order.
It is definitely not optimal.
I need some more information about your order to check the matter.
Please feel free to send us an email at info@just-eat.dk so that we can try to find a good solution.
We look forward to hearing from you!
Best regards,
Ruth
Just Eat
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