Just Flowers Inc Reviews 

6,479
•
TrustScore 3.5 out of 5

3.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 892 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently mention that placing orders online is a straightforward process and that the floral arrangements consistently arrive fresh, beautiful, and precisely as pictured. Many consumers also appreciate the helpful assistance provided when organizing timely deliveries for important family milestones and celebrations. Some reviewers were not happy with unexpected delivery delays, missing items, and sudden extra fees. Other individuals frequently experienced frustrating communication barriers when attempting to resolve missing shipments with support agents. A few people also specifically reported that unexpected product substitutions did not match their original selections.

What people talk about most

Delivery service

People report ambiguous experiences with delivery service, as many reviewers highlight on-time arrivals,... See more

Product

Customers consistently note ambiguous experiences with product, as many reviewers praise the fresh, beautiful... See more

Order

Reviewers highlight ambiguous aspects of order processes, as many consumers praise the website for being easy... See more

Service

Users describe ambiguous interactions with service, highlighting a wide split in customer experiences. While... See more

Customer service

Reviewers mention ambiguous feedback about customer service, as experiences vary significantly among... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The flowers were beautiful and delivered on time- however, I was not alerted when the flowers were delivered, even though I provided my email and phone number and this was the only downfall. I would r... See more

Company replied

Rated 4 out of 5 stars

I appreciate the delivery of flowers to a brother in law,in a busy time. I was a little disappointed that the bouquet I chose wasn't available. But the other bouquet as substitute worked out. I didn't... See more

Company replied

Rated 4 out of 5 stars

It was easy to Order online and the handwritten note was spot on from the florist. Appreciated that touch. The only complaint is that I did not see anywhere that listed estimates on the size of the... See more

Company replied

Rated 5 out of 5 stars

i have ordered from other flower sites and had bad experience with the flowers i ordered and some never got delivery and never got a refund. i m so happy with just flowers for doing an awesome job a... See more

Company replied


Company details

  1. Flower Delivery

Written by the company

Send Flowers from Just Flowers.com- We have beautiful flowers available for same day florist flower delivery. Send Flowers and gifts at Just Flowers dot com.


Contact info

3.7

Average

TrustScore 3.5 out of 5

6k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.7

All reviews

(6,479)

889 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Beautiful flowers

Beautiful flowers. Thank you!

24 August 2026
Unprompted review
Just Flowers Inc logo

Reply from Just Flowers Inc

Thank you for the outstanding feedback. We appreciate you.

Rated 1 out of 5 stars

My order was never delivered

My order was never delivered. Then I had to wait another day so the could confirm it was never delivered. I had blow the bday surprise cause I was never told it was not delivered by just flowers. I had to go thou 2 ppl when they finally listened to me and cancelled my order that was already a day late and was not a bday surprise anymore! Thanks for nothing! Worst experience ever!

27 August 2026
Unprompted review
Just Flowers Inc logo

Reply from Just Flowers Inc

Jessica Yandow we are writing to inform you that your order 10519009 to Kristy Dehart has been cancelled, and if you were charged, your account will be credited. The credit will take 1-4 business days to appear on your charge account. If you have any questions please do not hesitate to contact us by either replying to this email or by calling us.

Rated 4 out of 5 stars

Accurate delivery to the photo

Accurate delivery to the photo. The delivery was on time and the customer service was polite and professional

24 August 2026
Unprompted review
Just Flowers Inc logo

Reply from Just Flowers Inc

She-Ra, thank you for the feedback. We appreciate your business.

Rated 5 out of 5 stars

I was surprised when I saw how closely…

I was surprised when I saw how closely the flowers matched the photo, from the types of flowers as well as the colors. It was perfect! Thank you!

23 August 2026
Unprompted review
Just Flowers Inc logo

Reply from Just Flowers Inc

Thank you for the feedback. We appreciate your business.

Rated 1 out of 5 stars

The worst flower company in the world…

The worst flower company in the world couldn't even deliver any flowers anytime plus they wouldn't answer the phone for a funeral I had to call the second party who is in charge and she argued with me the whole time she would not refund my money I called my credit card and cancel payment do not go to this company for anything

27 August 2026
Unprompted review
Just Flowers Inc logo

Reply from Just Flowers Inc

Tom Ogreenc we are writing to inform you that your order 10518034 to Charlene Orlikowski has been cancelled, and if you were charged, your account will be credited. The credit will take 1-4 business days to appear on your charge account. If you have any questions, please do not hesitate to contact us by either replying to this email or by calling us.

Rated 4 out of 5 stars

The basket

The basket, the flowers and the arrangement were beautiful. They were delivered to the care facility on a Saturday, but never taken to the residences room where I found them in the lobby the next day. May wanna instruct the delivery person to make sure someone is aware that they’re delivered to a specific resident and room number. Had I not visited her from out of state those flowers probably would’ve sat in the lobby and she never would’ve gotten them.

23 August 2026
Unprompted review
Just Flowers Inc logo

Reply from Just Flowers Inc

David Vallus we apologize for the problem you are experiencing with your order 10517309 to Ruthie Poma. We will make every attempt to rectify this situation as soon as possible. Your order has been forwarded to our Customer Service Manager for special review. Thank you for your patience and understanding.

Rated 5 out of 5 stars

App was easy to use

App was easy to use. Flower bouquets are always beautiful.

19 August 2026
Unprompted review
Just Flowers Inc logo

Reply from Just Flowers Inc

Thank you for the positive feedback. We appreciate your business.

Rated 5 out of 5 stars

Picking out a bouquet was easy

Picking out a bouquet was easy, there were a lot of options. Including a short personal msg option was good. I received a notice of delivery, which was great. Normally that would be it, however, the flowers never made it to the recipient. Just Flowers went above & beyond, researched & discovered recipient, in fact, did not receive the delivery. They duplicated the original order & delivered to recipient, who was happy to receive.

21 August 2026
Unprompted review
Just Flowers Inc logo

Reply from Just Flowers Inc

Thank you for taking the time to share your pleasant experience :)

Rated 5 out of 5 stars

Great service…

It was fast and easy to order and delivered on time

20 August 2026
Unprompted review
Just Flowers Inc logo

Reply from Just Flowers Inc

Thank you for taking the time to share your pleasant experience :)

Rated 5 out of 5 stars

Great service

Great service. Arrangement was beautiful and matched or exceeded expectations.

5 August 2026
Unprompted review
Just Flowers Inc logo

Reply from Just Flowers Inc

Thank you for taking the time to share your pleasant experience :)

Rated 4 out of 5 stars

Easy to order- but prepare for substitution

Easy to order, good follow up when I questioned what was actually delivered. JustFlowers was very concerned and responsive, even giving a small credit without me asking. See issue below:

The point deduction was because I ordered a tall vase of flowers from Just Flowers, and was confused by a photo delivery confirmation from Doordash depicting a bag from Edible with unknown contents. Apparently there were some kind of flowers in the bag, but I still don’t know what was sent.

16 August 2026
Unprompted review
Just Flowers Inc logo

Reply from Just Flowers Inc

Amy Brex we apologize for the problem you are experiencing with your order 10516227 to The Mahan Family. We will make every attempt to rectify this situation as soon as possible. Your order has been forwarded to our Customer Service Manager for special review. Thank you for your patience and understanding.

Rated 5 out of 5 stars

700 miles away from my hometown

I live 700 miles away from my hometown. My mom's 92nd birthday was this past Wednesday. Your online service was perfect, the local florist there did a great job, flowers arrived just when stated, they were beautiful and made her day.

17 August 2026
Unprompted review
Just Flowers Inc logo

Reply from Just Flowers Inc

Thank you for taking the time to share your pleasant experience :)

Rated 5 out of 5 stars

The arrangement was exactly what I…

The arrangement was exactly what I wanted the service was perfect got it delivered on time she was happy so I'm happy

10 August 2026
Unprompted review
Just Flowers Inc logo

Reply from Just Flowers Inc

Thank you for taking the time to share your pleasant experience :)

Rated 5 out of 5 stars

Exceptional quality of flowers

Exceptional quality of flowers. Way above my expectations. Fresh large flowers, beautiful composition
Thank you!

17 August 2026
Unprompted review
Just Flowers Inc logo

Reply from Just Flowers Inc

Thank you for taking the time to share your pleasant experience :)

Rated 1 out of 5 stars

Disgraceful Company

Most disgraceful company I've ever bought from. I ordered flowers for my partner's first day at college (orange lilies to match the college logo) and I receive an email the day AFTER they were suppose to arrive telling me the flowers weren't available (despite the fact I filtered their flowers by zip code before I bought them). Their alternative? PINK ROSES - nothing like what I ordered. When I demanded a different bouquet and compensation (for the incorrect bouquet and late delivery), they told me they had nothing else available, so I requested a refund. Given as I am based in the UK, I told them I could not call them due to the fees, so my partner (in the USA) had to do so. They repeatedly asked to call me instead despite us explaining the situation, and STILL sent me emails asking if I wanted the pink roses. They then refused to release the refund to anyone other than me, so I had to email to give my partner permission to request the refund. Even then, my partner had to say FOUR TIMES we did not want the roses, and even the manager we were forwarded to tried to sell us the roses we said we DIDN'T want ALREADY, and we had to explain why, AGAIN. Today I finally receive a refund - AND IT'S THE WRONG AMOUNT. The bouquet cost me £50.81 and I received £50.66. Honestly, I'm owed compensation for the appalling service. This company is terrible and scammers. Disgusting.

Edit: my recipient was not in a remote location - she is based in Auburn Alabama.

17 August 2026
Unprompted review
Just Flowers Inc logo

Reply from Just Flowers Inc

Emma Owens we are terribly sorry to inform you that due to the remote location of Isabella Smith's residence, the requested product was not available. We exhausted all our resources and still cannot find a florist that can deliver this order to the recipient. Please accept our deepest apologies.

Rated 5 out of 5 stars

We placed our order over the phone as…

We placed our order over the phone as these flowers were for a celebration of life for an unbelievable Aunt whom we loved very much and we did not want anything to go wrong. Everything was done incredibly well and the flowers were beautiful !!!

17 August 2026
Unprompted review
Just Flowers Inc logo

Reply from Just Flowers Inc

Thank you for taking the time to share your pleasant experience :)

Rated 5 out of 5 stars

Great Service

The order was adjusted to meet their change in options; it was acceptable and very well organized. I think I was trying to get scammed for extra money. I will not pay extra when items are set. Overall, it was a great experience. This is a major company, and all cost should be settled at the time of order.

17 August 2026
Unprompted review
Just Flowers Inc logo

Reply from Just Flowers Inc

Thank you for taking the time to share your pleasant experience :)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look