Just Horse Riders Reviews 

141
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 95 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery times, noting that online orders often arrive right on schedule or even the very next day. People are also very pleased with the highly competitive prices, the simple ordering process, and the wide selection of quality items available. Though some customers noted occasional issues, like courier delivery delays or missing parcels, shoppers still find the overall service reliable. A few reviewers experienced extended wait times where specific shipments took significantly longer than normal to finally reach their destination.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, highlighting exceptionally fast... See more

Product

Clients share positive opinions on product quality, highlighting that items are lovely, fit well, and match... See more

Price

Reviewers mention positive feedback about price, noting that costs are very reasonable and competitive.... See more

Service

People report positive experiences with service, highlighting prompt delivery and great communication.... See more

Order

Consumers find order to be positive, highlighting extremely fast shipping times, simple website navigation,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I never leave reviews but this company deserve every bit of the five stars. Great customer services, very responsive on email, really fast delivery. I cannot rate them highly enough. I will be using t... See more

Rated 5 out of 5 stars

Just Horse Riders is my new favourite store. Prices are very reasonable and delivery is fast. I was previously using VioVet but their delivery was often slow and unreliable. I’ve placed three orders w... See more

Rated 5 out of 5 stars

This was the only website I could find that had size 4 tall riding boots. Unfortunately the initial delivery company lost my parcel. With a few quick emails, Just Horse Riders exceptional customer... See more

Rated 5 out of 5 stars

I have dealt with Just Horse Riders for a few years and of late have needed to purchase more. They always keep in touch with delivery etc and deliveries are always prompt. I have never had any troubl... See more


Company details

  1. Equestrian Shop

Written by the company

Constantly adding to and improving our collections of horse and horse rider equipment, we strive to have the most comprehensive range available online in the UK. From stable and horse care products to competition equestrian clothing, we have all categories covered. We also stock many carefully chosen pet accessories and agricultural products for your consideration. Whether you’re a novice, an experienced rider or a professional, our horse wear caters for all levels and ages. From horse riding boots in a wide range of styles, men’s breeches, kids and ladies’ jodhpurs, to helmets, body protectors and underwear.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

141 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 33% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.7

All reviews

(141)

93 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My 1st order I don’t have a horse but…

My 1st order I don’t have a horse but you stocked a shampoo that I couldn’t get my hands on for my frenchie he’s sensitive skin and was pleased you stocked the gold label. Super fast arrived Monday after ordering Friday night. Will re order again impressed with shipping

13 November 2023
Unprompted review
Rated 5 out of 5 stars

5⭐ rating!

I love the boots from this company, I buy a pair every 8-10 years, that's how long they last!! 5⭐ service and quick delivery. I recommend the company to everyone!!

4 October 2023
Unprompted review
Rated 5 out of 5 stars

Very happy with this shop

I've bought lots of stuff from Just Horse Riders and they've always been cheaper or same price as anywhere else. Everything has been dispatched next day.

7 August 2023
Unprompted review
Rated 5 out of 5 stars

Great Service, Swift Response

Very helpful! I was after a certain pair of riding boots in a wide calf, which had been sold out everywhere. Contacted these and they got back to me straight away and managed to get me a pair in within a few days! Excellent service, highly recommend. Also ordered a bridle and both arrived within a few days

26 June 2023
Unprompted review
Rated 5 out of 5 stars

Amazing experience start to finish

Amazing experience start to finish. Delivery was so fast and products were of high quality. Items didn’t fit so had to return and there was an issue with tracking during return. The customer service team was so kind and dealt with professionally.

1 February 2023
Unprompted review
Rated 5 out of 5 stars

First class service from these guys

First class service from these guys. Based on my experience I 100% recommend.
I purchased a pair of riding boots which were too big. I emailed them to ask for a an exchange and heard back very quickly saying it would be no problem.
I was actually delayed about 2 weeks sending then back. I posted them on a Tuesday and we received the new size on the Friday. Very quick turnaround.
Will use again . Thanks

18 February 2023
Unprompted review
Rated 5 out of 5 stars

I'm always a bit nervous when ordering…

I'm always a bit nervous when ordering from a company I've never used before. However this company have more than excelled with my order of 3 shires haynets. Cheapest I could find them on the net and delivered within 48 hours of being ordered. Will definitely use this company again!

15 January 2023
Unprompted review
Rated 5 out of 5 stars

Great service

I ordered a rug for my horse and I didn’t check the delivery date which was longer than I thought, I emailed them and they replied straight away i explained the situation and the rug turned up 2 days later, great service great price I also bought some boots from them which came next day, I would highly recommend Just horse riders

8 December 2022
Unprompted review
Rated 5 out of 5 stars

Distilled Water

I have ordered their distilled water and it’s really nice. Quite possibly the best one I’ve tasted.

1 December 2022
Unprompted review
Rated 5 out of 5 stars

Best customer service I have had in a…

Best customer service I have had in a long time. There was a diamanté missing from a brow band, the item was returned and a replacement sent with no hassle and very quickly. Emails were responded to in a friendly and professional manner.

21 October 2022
Unprompted review
Rated 5 out of 5 stars

Happy customer

This is the first time I've used your company and I'm very happy with the service. Firstly the product ordered was cheaper and secondly I placed my order on a Saturday and arrived by Royal mail within two days, brilliant, in the past I've ordered from other companies using courier service and had an almost two weeks wait! Will definitely be reordering with you in the future. Happy customer.

24 September 2022
Unprompted review
Rated 5 out of 5 stars

Fast!

Found this company online while searching for Itchy Dog Shampoo. Great price and fantastic delivery within 24 hours-would use again!

30 June 2022
Unprompted review

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