I appreciate the vast library of music you have available. Although I miss browsing through music at my local music store that closed a number of years ago, I appreciate that many titles are availabl... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My Grandson is starting his journey to become a music teacher. He starts college in August. I purchased the Snowglobe music sheet because he wanted it for his birthday. I also purchased other music... See more
Company replied
When i initially tried to order, the sales attendant said that she couldn’t help me because I only had the title snd description of the flute trio. I later got the catalogue number from another attend... See more
Company replied
I have ordered from J W Pepper for years - I like how I can look up a piece of music and hear and see it before I need to make my decision. It is very helpful to do it that way, my choir is limited... See more
Company replied
Chorogrip Choral Folder Hand Grip - Choral Folder Hand Grip
(29)
Model 1501 Band/Orchestra Folder - with White Music Note Design
(23)
Music Filing Boxes: Instrumental Size - Model 60-3, 1 1/2 inches deep
(22)
Black Folder Choir RingBinder Music Folder, The -
(20)
Music Filing Boxes: Instrumental Size - Model 60-1, 5/8 inch deep
(19)
Black Folder Standard, The - Deluxe
(18)
Model 1501 Band/Orchestra Folder - with Solid Black Front Design
(18)
Music Filing Boxes: Instrumental Size - Model 60-2, 1 inch deep
(16)
Music Filing Boxes: Choral Octavo Size - 1 inch deep
(16)
Model 901 Choral Folder - Model 901 Legacy - Black
(16)
Company details
Written by the company
Founded in 1876, J.W. Pepper is the largest sheet music retailer in the world, delivering unparalleled customer service to musicians through its distribution centers, stores, and website jwpepper.com. Pepper offers sheet music useful to directors and performers alike, as well as music equipment, accessories, and technology solutions to support music programs.
J.W. Pepper and ePrint
Written by the company
- Tomorrow too late? Have it now.
- With ePrint digital sheet music, you can start rehearsing today! You can even make and save notes right on your desktop, then print it when you're ready. And with the ePrintGo sheet music app, you can take your music anywhere on any device. Try it today and select from over 200,000 pieces for all instruments and voices. Every order is backed by The Pepper Guarantee.
The Pepper Guarantee
"Satisfaction guaranteed or your money refunded." James Welsh Pepper
Since 1876 our goal has been to deliver the music you need, fast. Sometimes, knowing what you need can be complicated and keeping music you can't use is expensive. That's why, when you need to make a return, we make it easy. No hassles or time limits, and always full credit. Satisfaction guaranteed.
Contact info
191 Sheree Blvd., 19341, Exton, United States
- 1-800-345-6296
- satisfaction@jwpepper.com
- www.jwpepper.com
4.5
Excellent
21K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I am always treated with kindness
I am always treated with kindness, and the representative is very knowledgeable and efficient. It's my go to music site?
7 May 2026
Reply from J.W. Pepper
Thank you for being a loyal customer, Barbara! We appreciate your order and your review.
I called in a rush for a part for a…
I called in a rush for a part for a rehearsal tonight and the person I spoke to was extrememly helpful -I was able to get the music and hes going to digitally send it to me .
7 May 2026
Reply from J.W. Pepper
We’re happy we could be of help! Thank you for your order and for leaving a review.
Reply from J.W. Pepper
You're welcome! Thank you for being a loyal Pepper customer!
Only place I could find an out of print sheet music book
I was delighted to find an out of print book of Hank Williams Jr sheet music. My dad loved his music and it will be so much fun for me to be able to play some of his hits
5 May 2026
Reply from J.W. Pepper
That's wonderful to hear, Samuel! We're glad you found music that is special to you and your family. Thank you for being a valued Pepper customer and for leaving us a review.
JW PEPPER is my go to music source
JW PEPPER is my go to music source. The customer service is always excellent.
8 September 2025
Reply from J.W. Pepper
Thank you for being a loyal customer, Marie! We appreciate your review and look forward to serving your music needs in the future.
Reply from J.W. Pepper
We're happy to hear this, Catherine! Thanks for your order and your review.
After waiting to speak to a live…
After waiting to speak to a live person, I was disconnected and had to start over. Lady did a good job of taking order
4 May 2026
Reply from J.W. Pepper
We're sorry for the inconvenience, but are glad to hear you were able to connect with someone and received the necessary customer service. Thank you for making us aware and for being a valued Pepper customer!
Great range of band scores with many…
Great range of band scores with many eprint options. I mostly look for flex arrangements to accommodate the fluctuating interest in instruments at my school- this site has many to choose from.
6 May 2026
Reply from J.W. Pepper
We're happy to hear that you found what you were looking for! Thank you for your order and your review.
Initial interaction went South, but support was solid
Account verification process unnecessarily complicated. Why did I have to verify multiple times? Purchasing system is also not so great. I searched "Create in me a new heart" and thought I was purchasing that; however, I inadvertently ended up with "Songs for Catherine" or something like that. That said, their support team exceeded my expectations to make this right, and I ended pleased with the result.
3 May 2026
Reply from J.W. Pepper
We're sorry for the difficulties you had shopping on our website. Our goal is to make browsing and ordering as simple as possible, and we regret that we were unable to deliver in this instance. Thank you for making us aware so that we can look further into the issues you described and find a resolution. Again, we apologize and hope to continue serving your music needs going forward.
Ease of ordering
Ease of ordering. Also, the ability to order just one copy to see if it's appropriate for our community choir.
Disappointed that some selections are not offered.
6 May 2026
Reply from J.W. Pepper
We're glad to hear that you were able to place your order easily. If you need assistance finding music, please feel free to contact us at satisfaction@jwpepper.com or 800-345-6296 M-F 9am-6pm ET. We can tell you whether a certain selection is available or help you find something else if need be. Thank you for your order and your review.
Reply from J.W. Pepper
That's great! Thank you for being a Pepper customer and for leaving us a review.
Always great products and service
I always did business with J.W. Pepper when I was teaching music. After retirement, I continue to purchase from them as a church musician, because of the quality and service of their products. Thank you for your consistency!!
4 May 2026
Reply from J.W. Pepper
Thank you for being a loyal customer, Barbara! We appreciate your order and your review.
Website was very easy to use and…
Website was very easy to use and communication has been excellent!
5 May 2026
Reply from J.W. Pepper
Thank you for your order and your review!
Fast and efficient
Fast and efficient. The website made it easy to find what I needed. Great purchasing experience.
6 May 2026
Reply from J.W. Pepper
We're glad to hear that you found what you were looking for! Thank you for being a Pepper customer and for leaving us a review.
The website is fairly easy to navigate
5 May 2026
Reply from J.W. Pepper
Thank you! We appreciate your review and are happy to have you as a Pepper customer.
Reply from J.W. Pepper
Thank you! We appreciate your review and your order.
Reply from J.W. Pepper
Thank you for your review and for being a Pepper customer!
Easy to order
4 May 2026
Reply from J.W. Pepper
Thank you for being a Pepper customer, Cynthia! We appreciate your review.
Reply from J.W. Pepper
Thank you for your order and your review!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.