: We visited JYSK Taastrup today to buy items for our new house, and we had an excellent experience thanks to Natasha. She was incredibly supportive, patient, and professional throughout... See more
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Love dealing with Jysk- their promotions are very real and the price drops are amazing. Delivery is always on time and easy as well.
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I’ve had a really positive experience shopping at JYSK Denmark. I bought quite a few items for my home, and I’m very satisfied with both the quality and the prices. The products were affordable, pract... See more
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Purchased a garden furniture set in the Wakefield store, got home to put the set together and none of the pieces actually fit together. Had to make another journey back to the store to take it back... See more
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Company details
Written by the company
JYSK har altid et godt tilbud til dig indenfor alt til boligen - gå på opdagelse i vores store sortiment og se alle de gode tilbud idag!
Om JYSK
Written by the company
Contact info
Sødalsparken 18, 8220, Brabrand, Denmark
- +45 70808190
- kundeservice@jysk.com
- www.jysk.dk
4.3
Excellent
49k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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25-year warranty is a scam! Avoid JYSK GOLD mattresses
I bought a premium GOLD foam mattress with a 25-year warranty, but JYSK's guarantee is a total fraud. When the mattress sagged, their 'expert' inspection consisted of placing a spirit level on the BACK of the mattress, suspended in the air, with zero weight applied.
They claim it’s 'perfect' because the bottom is flat, while nobody is lying on it! Even their HQ Communications Director confirmed this ridiculous 'in-the-air' measurement as a global standard. Do not be fooled by the 'GOLD' label or the long warranty—it is impossible to claim it. Save your money and go elsewhere
12 February 2026
Unprompted review
Reply from JYSK Danmark
Hello Diane
Thank you for sharing your experience.
We’re very sorry to hear that you are dissatisfied with the warranty process for your GOLD mattress. We understand that the inspection method you described has caused frustration, and we appreciate you bringing this to our attention.
Our goal is always to provide clear and fair guidance regarding warranties, and we take feedback like yours seriously to review our processes and communication. If you haven’t already, we recommend contacting our customer service team directly with your order and inspection details so we can revisit your case and ensure it is handled appropriately.
We apologize for the inconvenience and hope we can find a satisfactory solution.
Best regards,
// Anne - JYSK Customer Service
Shocking Experience with a Supposedly ‘Trusted’ Brand
Absolutely terrible experience with JYSK.
My order arrived incomplete, with several items missing. When I contacted customer service, they had no idea what was missing from the package — which is completely unacceptable. The only reason this was resolved at all is because my wife had taken a photo with the delivery driver. I had to provide proof myself just so they could figure out their own mistake. This unnecessary back-and-forth delayed everything by an entire week.
Then came the sofa bed — and that was an even bigger disaster. Right out of the box, the lounge section was cracked. On top of that, the back support holes didn’t even align with the screw holes, making assembly impossible. This clearly points to poor quality control and manufacturing defects.
As a result, I wasted 8–10 hours assembling and then disassembling a completely defective product. Now I’m expected to repeat the entire process again when (and if) the replacement arrives. On top of that, I’ve spent even more time chasing customer service to fix issues that should never have happened in the first place.
Overall, this has been a frustrating, time-consuming, and completely avoidable experience. Extremely poor product quality, lack of basic coordination, and a customer service process that puts the burden on the customer.
Not what you expect from a brand like JYSK — and definitely not something I would recommend .
18 March 2026
Unprompted review
Reply from JYSK Danmark
Hello Satya
Thank you for taking the time to share your detailed feedback.
We sincerely apologize for the extremely frustrating experience you’ve had with your order, both regarding the missing items and the defective sofa bed. This is certainly not the standard of service or product quality we aim to provide.
We completely understand the inconvenience of having to provide proof yourself and the time lost in assembling and disassembling a faulty product. Your feedback highlights areas where we clearly need to improve, including quality control, order handling, and our customer service processes.
If you haven’t already, we strongly encourage contacting our customer service team with your order details so we can ensure the replacement is handled as smoothly as possible and prevent further inconvenience.
We truly appreciate your patience and the time you’ve spent providing this feedback, and we hope we can make things right.
Best regards,
// Anne - JYSK Customer Service
Reply from JYSK Danmark
Hi Ian
Thank you so much for your review!
We’re really happy to hear that you are pleased with the furniture – and that you’re now ready to welcome guests 😊
Wishing you a great day.
//Mette – JYSK Customer Service
Reply from JYSK Danmark
Hej Haydie.
Mange tak for din anmeldelse.
Hvor er det skønt, at det hele lever op til dine forventninger. 😊
Jeg håber du får en god dag.
//Caroline JYSK Kundeservice.
Prisen og hurting levering
13 March 2026
Reply from JYSK Danmark
Hej Ellin,
Tusind tak for din anmeldelse😊 Det glæder os rigtig meget at høre, at du var tilfreds med både prisen og den hurtige levering🙌
Vi håber, du bliver rigtig glad for dine varer, og vi ser frem til at byde dig velkommen igen hos JYSK💙
//Huyen - JYSK Kundeservice
Reply from JYSK Danmark
Hello Matthew
Thank you so much for your review.
We’re delighted to hear that you experienced good service at JYSK. Feedback like yours means a lot to us.
We look forward to welcoming you back again soon.
Have a wonderful day.
// Anne - JYSK Customer Service
Quick delivery. Friendly service!
10 March 2026
Reply from JYSK Danmark
Hello Melina
Thank you so much for your review.
We’re delighted to hear that you experienced quick delivery and friendly service at JYSK. Feedback like yours means a lot to us.
We look forward to welcoming you back again soon.
Have a wonderful day.
// Anne - JYSK Customer Service
I had an excellent experience in the…
I had an excellent experience in the Jysk Vesterbro shop. I need to thank you Sofie for the incredible help and attention with me. She was really kind and supportive. I do not hesitate to indicate this shop.
9 March 2026
Unprompted review
Reply from JYSK Danmark
Hello Michelle
Thank you so much for your review.
We are thrilled to hear about your excellent experience at our JYSK Vesterbro store. It’s wonderful to know that Sofie provided such kind and supportive assistance – we will be sure to pass your compliments on to her.
We really appreciate you recommending our shop and look forward to welcoming you again soon.
Wishing you a fantastic day.
// Anne - JYSK Customer Service
Uninformed postponement of delivery The products were delivered to the…
The products were delivered to the address as informed. But there was a delay in delivery and that was not informed to us in advance
7 March 2026
Reply from JYSK Danmark
Hi Padman
Thank you for your review.
We are glad to hear that your products were delivered to the correct address. However, we apologize for the delay and for not informing you in advance – this is certainly not the service we aim to provide.
We appreciate your feedback and will use it to improve our delivery communication in the future.
Have a great day!
// Anne - JYSK Customer Service
I had a really great experience at…
I had a really great experience at JYSK. I had just moved into a new place and needed curtains. We actually arrived about five minutes before closing and were almost running from the car, but the staff were incredibly kind and welcoming.
They reassured us not to worry about the time and patiently helped us find what we needed. They were also very solution-oriented when we needed more pieces than they had in stock — they immediately offered to order the additional items for us and handled everything right there in the store.
The service was genuinely friendly and professional, and the curtains are now hanging beautifully in my new home. Thank you for the great attitude and service-minded team at JYSK! 🤩
7 March 2026
Reply from JYSK Danmark
Hi Adrienn,
Thank you so much for your wonderful review😊
We are thrilled to hear that you had a great experience at JYSK, even arriving just before closing. Our team is always happy to help and make sure every customer feels welcome, so it’s fantastic to hear that they could assist you patiently and solution-oriented🙌
We’re glad the curtains are now hanging beautifully in your new home. Your kind words will be passed on to the team, who will be delighted to know their efforts are appreciated🤩
Thank you for taking the time to share your experience. We look forward to welcoming you to JYSK again💙
//Huyen - JYSK Customer Service
Products are really nice
Products are really nice . quality was good prices were reasonable.i got delivery with in 24 hours
6 March 2026
Reply from JYSK Danmark
Hej Aisha,
Thank you so much for your review! We’re thrilled to hear that you’re happy with the quality of our products, found the prices reasonable, and received your delivery within 24 hours😊🙌
We hope you enjoy your purchase, and we look forward to welcoming you back to JYSK💙
//Huyen - JYSK Customer Service
Reply from JYSK Danmark
Hej lars
Tusind tak for din anmeldelse.
Det er rigtig dejligt at høre, at du er tilfreds med dit køb og har haft en god oplevelse hos os.
Vi sætter stor pris på, at du tog dig tid til at dele det, og vi håber, du bliver glad for varen.
// Anne - JYSK Kundeservice
I bought a bed from jysk frederikshavn…
I bought a bed from jysk frederikshavn last february 25,2026. I was clearly told at the time of purchase that the bed would be delivered on saturday february 28,2026 between 12 to 6pm. No delivery arrived.
On sunday i went to the store and ask what had happened. A cashier named Lasse told me that the bed would be delivered monday march 2,2026, and that would call in me in the morning. I waited the entire day, but no calls, no message, and no delivery.
I went to the store again. Another cashier called the main jysk customer service, and the lady said from the customer service that the bed had supposedly been delivered the previous saturday but returned because no one was home. THIS IS COMPLETELY FALSE! I was at home all day waiting, no delivery, and no one contacted me in any way, despite promises that i would recieve a call or message before delivery.
I have a job and other responsibilities. I cannot waste entire days waiting for a delivery that never comes, especially when your staff provides false information.
I am extremely disappointed with level of service. Being misinformed repeatedly.
28 February 2026
Reply from JYSK Danmark
Hi Merry
Thank you for taking the time to share your experience regarding your purchase at JYSK in Frederikshavn.
I completely understand your frustration. Waiting at home for a delivery that does not arrive — not once, but twice — and then being told it was delivered and returned when you were in fact home all day, is understandably very upsetting. On top of that, not receiving the promised call or message makes the situation even more disappointing.
We are very sorry for the inconvenience this has caused you. Your time is valuable, and you should absolutely be able to rely on the information given to you in our store and by customer service. Being repeatedly misinformed is not acceptable and does not reflect the level of service we aim to provide.
If the matter has not yet been resolved, you are very welcome to contact our customer service team so we can look further into your case and ensure you receive a proper clarification and solution.
Thank you again for sharing your experience. We truly appreciate your feedback and hope we can restore your trust. I wish you a pleasant day ahead.
// Anne - JYSK Kundeservice
the best in the world
28 February 2026
Reply from JYSK Danmark
Hello Dragos
Thank you for the review.
Its so nice to hear those fine words.
// Frederikke - JYSK Kundeservice
Reply from JYSK Danmark
Hi Biraj,
Thank you so much for your lovely review! 😊
We’re really happy to hear that you experienced great communication, felt understood as a customer, and were met with someone who was well‑spoken.
That’s exactly the kind of service we aim to provide every day! 💙
Thank you for taking the time to share your feedback with us. ⭐🙌
// Annesofie – JYSK Customer Service
Failed Delivery
We were home all day for our scheduled furniture delivery on 26/02/26. We received a call from an unknown number; when we answered, no one spoke and the caller hung up. No attempt was made to ring the doorbell, and the driver left without any notice. When I contacted customer service, they stated the driver was correct because he “called me,” which is unacceptable. This level of service is just disappointing.
26 February 2026
Unprompted review
Reply from JYSK Danmark
Hi Sofie
Thank you very much for your review.
I’m truly sorry to hear about your delivery experience. You were home and ready to receive your order, so it is understandably frustrating that no proper delivery attempt was made — especially when you only received a brief call with no response and no visit to your door. That is not the level of service we want to provide.
Our drivers are expected to ring the doorbell and make a clear delivery attempt, not just make a single call. I apologise that this did not happen in your case.
I would really like to look into this further and make sure we get your delivery back on track as quickly as possible. If you can send us your order number at kundeservice@jysk.com, we will investigate the situation with the carrier and help arrange a new delivery time that works for you.
Thank you for bringing this to our attention — we truly appreciate the chance to make things right for you.
Wishing you a good day.
// Anne – JYSK Customer Service
Very good services for warranty
23 February 2026
Reply from JYSK Danmark
Hi Amin
Thank you so much for your review!
We're really happy to hear that you experienced very good service in connection with your warranty case. It means a lot to us that you took the time to share your positive experience.
Wishing you a wonderful day.
// Anne – JYSK Customer Service
Reply from JYSK Danmark
Hej Vlad
Thank you so much for your review!
We're really happy to hear that your products arrived in good condition and that you’re satisfied with the quality.
That’s exactly the experience we want our customers to have.
Wishing you a wonderful day.
// Anne – JYSK Customer Service
Reply from JYSK Danmark
Hej,
Thank you so much for your review! 😊💙
It’s wonderful to hear that everything worked as expected — that’s exactly the experience we want all our customers to have 🙌✨
Thank you for taking the time to share your feedback!
// Annesofie – JYSK Customer Service 💙
Reply from JYSK Danmark
Hi Brigita
Thank you very much for your review.
We are very happy about it and it is great to hear that you have experienced good service and found the quality of our product good.
Have a nice day
//Maria JYSK Customer Service
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