Jysk Reviews 

I was informed after 26 days of waiting (exactly 19 working days out of the 20 allowed for delivery) that the order I placed wouldn't be coming. No explanation given.
I am not precious enough to ignore the realities of the world now but 26 days of no communications about this (despite written esquires)???
NOT GOOD ENOUGH
AVOID AVOID AVOID

Order placed on 13th of April for sun lounger which is considered as small item. It should arrive in 7-10 days. When I emailed asking where is my order and why is not shipped yet I got response that it should arrive in 23 working days !!! I was okay because all Covid-19 situation. On 4th of May I received invoice and delivery date in 10-23 working days.
It seems that I will receive my order after 2 months of placing it.
Extremely disappointed by service, wouldn't recommend and won't be buying from you again. If you can't manage pressure you should hire more people or should I say different people who are capable of managing and delivering orders in less then 2 months!! Disappointed.

I ordered off this website to get some garden furniture. It says on the website it takes 12 - 20 working days for delivery, what it fails to mention is it can take that long for dispatch on top it is also. my order took 3 weeks to be dispatched and now I have to wait another 12- 20 working days for delivery now. I wish I hadn't bothered.

First of all... product look bad on pictures
Second... you try to have french custumer service and after 25 minutes waiting a voice message told you no one is available. Ok maybe if i push 1 for a english agent it will be better. 35 min later a voice message told me no agent is avaible.
This is the only number for cancelling an order. If i don't cancell in a suspecious delay they will refuse to refund.
Is it why they just dont answer that line?
Your are in canada.... you have to increase your custumer sercvice.
The only reason why i cancel my 300$ order and just don't want to give a chance to your product is your custumer service.
Too Bad for you!

Appalling customer service. After purchasing an expensive item at the beginning of the COVID-19 pandemic, I decided to request a refund and cancel my order once the store that I'd ordered from (for in-store pick up) closed due to public health measures. Roughly a month of emails and unattended customer service calls later, I was finally met by a rude, condescending agent. The issue remains unresolved. Needless to say, I will not be purchasing from this business again.

Worst shop ever! I've not experience that before in any of the shops! I ordered an item and it said from 5 to 8 working days, now it has been a month and still no sign when will my order be delivered, tried to call I was the 21 in the waiting list!! do you think I have all that time for your shittyyy service!! tried to call afterwards, I noticed they stopped the phone calls and I sent emails and ofcourse no response!!
They updated the website that the delivery is at LEAST 25-30 working days! That's not acceptable! you should have told me from the beginning and I decide whether I wanna wait the rest of my life for the product or not!!

For Future customers: PLEASE! SAVE YOUR TIME AND MONEY AND DO NOT SHOP FROM THIS SHITTYY SHOP!

Worst ever customer service! No delivery tracking. Emailed them and no response to my email for more than a week now. It said one week delivery when bought but now it has been over three weeks. The only excuse for them is Corona, well if you cant handle the company during Corona just close it down

Very bad service, online order paid, no traces when would be delivered, “click and collect” is not better, and the quality of the furniture is unbelievable, no matter how carefully you assemble, you damage parts, and I have years experience in that with furniture from Ikea, Otto, Leen Bakker. Will never buy anything from them, the worst is you have to wait even in the shop for your order to be delivered in time when the customer gets service in 24 hours.

SO BAD

Ordered something over a month ago and they can’t give me any idea of when it will arrive. Delivery said 6-16 days and THEY CHARGED 50€ for the delivery. It’s now 3/4 weeks overdue and still no sign of it. Wayfair had a larger item with me 3 days after ordering and didn’t charge delivery. STEER CLEAR OF JYSK.

If there is 0 to rate customer service i would. Guy who answered the phone was very rude and unprofessional. Won't let you finish what you're saying. He shouldn't work in customer service dept if he doesnt know how to talk to customers. Online states that they have their product available at the store and ready for curbside pick up. But when i call, this rude guy said that they never have it in stock and ordered it for me. He doesn't even know what my order is.

Worst experience for buying a bed. They mix up orders and are increadibly unhelpful with fixing their own faults. The people in the store lied to me about the following parts of the bed, about delivery time which tricked me into buying a bed in their scam-store. Never buying anything from there ever again and advice others the same.

Absolutely awful AVOID AVOID AVOID.
- No communication for 3 weeks after placing order of €600.
- Part order delivered (table only delivered, of a table and four dining chairs SET).
- 95 minutes on hold to Customer Service. - Callback request to their call centre - no response after 5 days and still counting)
- No responses to 3 emails - 6 days and still counting

Absolutely the worst service, shouldn’t be allowed to trade.

I would pick zero if I could. Ordered an outdoor dining set and got an email that a portion of it wasn’t available so they would refund me. Still haven’t received a refund yet. Emailed 3 times and have 10 times (not got through) to cancel my entire order as I don’t want half a dining set. No response and no refund has been provided yet. It’s been 3 weeks.

If I could give no stars, I would. Placed an order on the 2nd of April after convincing myself to pay the 45euro delivery fee. Received a confirmation email. Then nothing... radio silence... a week later, the money was reverted back to my account, no explanation, no communication from the company, nothing. I emailed jysk and asked to cancel the order and I ordered from a more reliable company.
It took 5 days of back and forth to confirm the items had been cancelled, and the money will be returned to my account (which had already been explained that they were returned over a week before this)....
Satisfied they had been cancelled last week, I receieved an email from DPD today that 2 parcels were being delivered. I assumed they were from the other company I ordered from so asked my partner to take them in.

However, 1 item arrived.... the table from jysk, that has not been paid for and apparently cancelled... so now I've to sit here and probably wait up to a week for a response to have it collected as it's going to sit taking up space in my house.

The way this company is run is actually shocking. And the customer service is just terrible. Do CS not communicate with the warehouse or dispatchers?

I'd understand if the order was canceled yesterday and it arrived today, as it's a shorter window for communication.... but for it to be cancelled last week and delivered today.... disgraceful.

If I could give it a 0 I would. I placed a order a week ago. I called them today and they said they cancelled my order 6 days ago because the product was not available at the store. I just checked and the jysk site still has it in stock at the store. I did not get a cancellation email and have not been refunded whatsoever. Please do not order from them!

I got a call form sherwood park branch to confirm delivery. Next hour they cancelled my order! This company is a joke! Obviously, they don’t want you to get that 25% discount. Never again.

Don't waste your time!!!! ordering from here.

I placed an order for two items that were on sale, and after the initial order confirmation, I didn't receive any update for 8 days. I checked my order status, it showed "processing" and to be delivered on April 20th.

After waiting 87 minutes on the phone, I finally got connected and the agent said that my order should be out for delivery today.. 40 minutes later, I received an email that the item is out of stock and my order has been canceled.
What a joke of a company... I checked online, and the item still shows 97 in stock.. so clearly they did not want to sell the item at a lower price and decided to cancel my order.

These people are scammers.

DO NOT ORDER FROM HERE!! ORDER CANCELLED WITH NO EXPLANATION AS TO WHY... SENT 2 EMAILS OVER 10 DAYS NEVER ONCE GOT A REPLY.. MONEY JUST PUT BACK INTO ACCOUNT WITH NO EXPLANATION OR APOLOGY..CAN NEVER GET AN ANSWER ON PHONE JUST ON HOLD FOR HOURS..VERY VERY POOR SERVICE

I made an online order have been emailing the help centre for 3 days. Extremely poor communication, cancelled my order without asking and are still not responding. I paid a lot of money for an item I have no idea if I will ever get or not because you can’t get a hold anyone.

A joke of company. Stuff is repackaged from returning items. Missing components.