Jysk Reviews 

THE worst customer service i have ever dealt with.Order garden furniture start of June its now July and still no sign.I have emailed 7 times now got 1 reply to say wait 8-21 days now waiting well over this.Phone line doesn't work.I WILL NEVER SHOP WITH THIS COMPANY AGAIN.DO NOT ORDER OFF THEM

Worse than no stars, have received an email about a fault i have with an outdoor table with burn marks in the plastic, and have been told that because i used a glass on the table then i caused the plastic to melt!!!!!!This has to be the WORST PRODUCT i have ever purchased, and the WORST excuse for shoddy products on the market, STAY AWAY FROM JYSK.

Order a garden set 6 weeks ago and got an email 3 weeks ago stating it had been shipped, then today 29th June I get an email asking for me to review the product which I still haven't received. Their customer service is a joke, no one answers number 3 in the queue for 35 mins, no responses to email and the live chat is 'dead'"!! I wish I'd read others reviews before purchasing.

What a complete waste of time they took my order and have not even communicated once over delays or issues 20 phones and 3 emails not responses. Be care using covid 19 to take order but never deliver. I am now 5 week without even a reply to one of my emails and the customer support line is a joke never answered, queued at naas store to be told nothing they could do or advise call the none existing support line. They should be reported to consumers rights just as I am doing now.

Ordered garden furniture a month ago to be told now that they are cancelling my order! What a joke, waited a month for nothing 😤 will never use this company again

This company is a joke. Ordered a garden set it took three weeks which is fine. But during despatch I had to chase carrier up for a week solid , they eventually told me they were still waiting on one part of the parcel. I contacted JYSK and I only got an e mail saying sorry this is now out of stock and we will refund you. Currently waiting on the refund and after e mailing JYSK I get one liners . Customer service shocking from start to finish avoid at all costs

So dissatisfied with customer service
I ordered a shelf off them that took longer than what they said which I was okay with as covid19. When the shelf came it was broke and cracked, I tried to call the customer service to be advised lines are closed only email. I emailed customer service offering to drive to the shop and get it replaced but Explained with convos I wasn’t going to travel all the ways to shop to be told they cant change it, so all I wanted to know was it possible to do this, But no one replied to me. Worst experience ever.

I ordered a mattress in April and it said I would be delivered in 7-10 working days. Then I got an email saying that it will be delayed for 20-23 days. That was fine due to covid-19 situation. But then I got an email saying that my delivery was delivered and I should do a survey. I was shocked knowing that I didn't get anything. I kept on calling and emailing but no one answered. All I want to say is that this is the worst company ever and I would not recommend anyone to use it. Avoid it and use reliable websites.Worst company service ever and I am just so disappointed and I want my money back but I can't get them.Very poor service and horrible attitude towards buyers. Nothing else but a stealing company.

Extremely bad customer service and experience. I ordered a desk for collection from the Drogheda store in Ireland. When i drove 120km to go and collect it, they told me they are sold out. I showed my proof of order, and the website clearly says that "your order is reserve from the time of placing the order until the store closes on the following day." I did this exactly and they had no desk for me. I am absolutely shocked at the lack of professionalism and customer service i experienced.

Shocking company customer service is rubbish bought a rattan corner sofa they said yes we’ve got them in stock it will be with you in a week, a week later no show I phoned them sorry we didn’t have them in stock. don’t take peoples money if you haven’t got the item !!!I

They took over 500 euro from my account and deliver 100 euro worth of items. Unable to contact anyone via phone. Waited 1.5 hours on hold. Emailed multiple times. Terrible customer service. I appreciate the volumes of enquiries are crazy right now due to lockdown but the amount of people experiencing the same is appalling.

It's been over two months now since I ordered garden furniture, have been in touch multiple times without any solid update on timelines, just a reissued invoice with a new date and order number. I have absolutely no problem waiting, especially in the current climate, but the delivery times they have given me twice now have been completely unrealistic considering. I don't know if I'm ever going to get my delivery at this stage as they are using DPD as their delivery service and don't even get me started on them. Overall it looks like I'll be asking for a refund and will be sitting on the ground for the rest of the summer.

They have the worst customer service.. dont buy anything from them.. you will never receive it.. they dont answer their emails and they put their costumer service phone lines to an automated message..so you can't contact them..at all!

I had to write a review here as I want to give hope to those waiting on orders. Unlike other companies you are not charged for goods until they are despatched. I too was waiting a while for an order but when I contacted customer service Saoirse couldn’t have been more helpful. I’ve since ordered again and have no problem waiting. People need to remember the current situation and how lucky we actually are there are still companies open for us to shop, they are under a lot of pressure and have the same worries as the rest of us and once despatched they are at the mercy of the courier to get your order to you and they likewise are under a lot of pressure. People are doing their best. Be kind and try be a little more understanding before you come on to write a review and slate a company.

I wouldn't have given a star rating but I have to rate them I ordered my good and after 23 days of waiting phone them and got told my order was going to dispatched next week then toDay received an email from then stating that I had cancelled my order after speaking with there rubbish customer services find out that after 30 days from placing my order there must cancel it so not only have they had my money over 1800 pounds I dont have any rights dont order anything from this company

Even if there are so many bad reviews I find it fair to inform that the delivery man went to wrong adress first, then ask double money that normal price because I am a foreigner, then didn't want to unload the parcel without my help (I am a woman!) even if there were 2 guys!!! Then dropped the 3 heavy parcels without checking them nor opening them to see if something is damaged! Worse service ever!!!

I buy big mirror in jysk duiven at Saturday, they say don’t have in store and I need to waiting and pick up for next Saturday.
Ok! That’s not really big problem.
But the problem is, after I pick up and bring home, open the box and mirror is broken already!
I try call jysk for change with new one and they can be ready and I can change in next Saturday (because they say before they don’t have in store).
And guess what!!! Jysk never pick up phone!!! I call since money until Friday not even 1 time jysk answer phone!
This going me crazy! How can company works like this????

I hace just being informed after waiting 30 days for delivery of essential items that i have now cancelled my order! Which i hav nt!!!! Every time i try to call customer service i repeately get cut off which is very frustrating, if a company cannot fulfill orders they should be transparent instead if wasting customers time!!!!Awful customer service.

Awful!!!! Avoid them!!!
I've ordered a bed frame, bed slats, 2 clothes rails and a chest of drawers on 3rd April. Three weeks after I receive an email from jysk saying the order was dispatched and I'll be contacted by the delivery company to arrange a time for the delivery. After waiting for a week, I decided to call costumer service to see why my order wasn't delivered yet. They told me that the bed slats were in a different warehouse and they were waiting for them. Called again 3 days later as I didn't hear anything from them and they told me that even the rails weren't dispatched from the warehouse and they could push the delivery of the items they had at the moment if that was ok for me. I accepted that as I needed the furniture asap because I just moved in a new flat. The delivery came the next day and I was told from the delivery guys that there was 1 box missing and I had to contact the supplier directly. When I opened the boxes that I received, there was everything I've ordered, including the bed slats and the rails but one of the boxes of the chest of drawers was missing. I felt I've been lied all the time and they didn't know sh**. I had to call them again to report this and the only option thay had was to open a claim and investigate where was the missing box, meaning I had to wait for at least 2 weeks for the missing box. It's been a week and I haven't heard anything from them and they should have sent me an email with the details of the claim.
Now when I try to call them from my number, they cut the line or don't let me get in the queue because they're too busy, but when I call them from the work number they aren't that busy and I can get in the queue.
They're definitely a joke....I wish I could sue them

Order placed on 7th of April after waiting over 2 weeks and emailing costumer service I received reply about delay due to covid19 , I was ok with that and kept waiting but 3 days ago I received email saying- " your order has been cancelled- sorry to hear you cancelled your order with us" what the hell?? I never cancelled it! Already ordered matching parts from diff company in Germany which came no problem and now im not getting the rest! I understand its bit crazy out there now but somehow I have no issues with any other online companies. Extremly unprofessional, can't even contact costumer service and no reply to emails sent ! Avoid!