Jysk Reviews 

Over a month ago I ordered a bed frame, slatted base, and mattress (the latter on 50% discount). The order kept getting delayed, and in the end JYSK cancelled the bed frame altogether. I then asked to cancel the slatted base too, since it was only useful with that frame. Finally, they also cancelled the mattress. After weeks of waiting and sleeping on an air mattress, we were simply refunded with no compensation. You see a good sale just to wait and wait and get nothing. Poor communication, no accountability, and a waste of time.

The Vyngan top mattress I bought at JYSK had a tag on the cover of the mattress (which is just simple sponge, nothing special) saying it could be washed at 60 degrees. So I washed it in the washing machine, because who would think you could measure 60 degrees when hand washing anything! The cover shrunk and now the sponge can't fit in the cover. I went to JYSK and they said I was wrong to wash it in the machine and they can't exchange it! Although the cover indicates it can be hand washed at 60 degrees, the advertisement says it can be washed in the machine which is contrary to consumer protection legislation in the EU. Everything needs to meet the information advertised. So I will get consumer protection organisations to make them regret they didn't exchange an item for 35 euros and it will be so much fun. And I am never shopping in JYSK again!

I ordered 2 bed supports cost 250 euro, was told it would be 2 to 3 weeks max , would get an e mail 3 weeks today , not a word , went to the store today, told another 3 weeks , possibly , customer service non existant, never again.

I ordered 2 bedside tables, having never bought from Jysk before but knowing someone who regularly does. DPD tracking link never updated beyond “we’ve received order details but not the package.” They arrived, one was damaged. I then saw the trustpilot reviews. Contacted Jysk, they offered for me to keep the items and they would either give me a 25% refund or 50% refund to a Jysk gift card. I opted for the latter. Received the gift card so I can’t complain. The other bedside table was great condition so may have been damaged in transit.

I came back again after 3 months and again I was blown away by the service. Devon is the sweetest lady—so kind, patient, and always ready to help with a smile. And Darryl, as always, went above and beyond to make sure everything went smoothly. Their professionalism and warmth truly make a difference. Highly recommend!

Never again, the bed delivered too late and without places to put the screws for the legs.
No reply to my email from them!

Had bought the Titan mirror in black was perfect, for awhile until I noticed it seemed tilted. Went to fix it and it fell on me thankfully I didn't get hurt. Ended up that the brackets that hold the screws couldn't bear the weight of the mirror. I am very disappointed because now I am stuck with an expensive mirror I can't hang or place on the floor because I have no space it was intended for the wall. I can't return it because I threw away the reciept. I always buy stuff here and never had a problem. Feeling bummed. Sent an email and they never responded... poor customer service!!!

Staff were friendly and respectful and most importantly left us alone to browse. I have a physical disability so tire quickly, the salesman pointed to a dining chair and said "It's what they're made for, have a seat and catch your breath."
Would recommend

I feared the worst after I read the reviews. The item was delivered on time and communication was good. The quality of the garden lounge set seems sturdy and the cushions comfy. For the price it seems a very good buy.

The furniture I purchased (a 90*200 bed frame) was of exceptional quality, exactly as shown on their website. The assembly instruction were easy to follow.

Terrible Sofa – Poor Quality and No Customer Support

We purchased a sofa from JYSK a year ago, and it’s one of the worst furniture purchases we’ve ever made. The fabric quality is awful — it started to wear out and look cheap very quickly, even though we’ve taken good care of it.

What’s most frustrating is that their customer service has been completely unhelpful. We've reached out multiple times and received no response. It feels like they ignore customers once the sale is made.

The warranty is only for one year, and now, just as it ends, all the problems are becoming worse. I wanted to post photos to show how bad the condition is, but unfortunately, JYSK doesn't allow photo uploads in their reviews — which says a lot.

We’re very disappointed and want to warn others not to make the same mistake. Don't waste your money here. You deserve better quality and real customer support.

I ordered 4 panels of 84" blackout curtains. When I opened 2 the packets, both had holes so I returned all four at their store in Mayfield, Edmonton AB. And weeks later I was reimbursed only $19.00. What a joke!

Originally, the delivery was estimated to take 4-9 days, but it took two full weeks before the delivery company even contacted me. I booked the earliest available delivery slot, which was still another week away. On the delivery day, the driver called and said they’d arrive in 15 minutes - but then I heard nothing more. After trying to call back for over 1 hour, the driver gave a brief response and said, “We couldn’t find parking so we are taking it back.”

I contacted customer service, but all they could offer was to rearrange the delivery-meaning I’d have to wait at least another week. This was especially frustrating since there is a loading zone just 100 meters from my house that could have easily been used. In the end, I cancelled the order, as waiting 3-4 weeks for a delivery that should have taken under 10 days is completely unreasonable.

I live in Prince Albert Sk. I greatly appreciate our JYSK store for several reasons. The products sold are of excellent quality. I have made many purchases there over the yearsl Adding to this I find all of the staff very
knowledgeable, friendly & helpful. The store is always pristine & the public washroom is always spotless and available to the public which is not the case elsewhere.
The return policy is very acceptable & staff are very accommodating if something needs to be returned or exchanged. I will continue to shop at JYSK & will recommend this store to family & friends. Thank you for providing one of the best shopping experiences in this city.

Ordered an item on 5th Dec, dispatch date has been continuously pushed back but I've had to chase to find this information out myself. Money for the item has been take twice and held from my account.
Live chat agents come across very rude. Terrible service throughout and still awaiting my item.

Recently I've had to move and replace a number of furniture items. I picked a few things at JYSK and had an issue with one piece. Brought it in and showed the clerk my issue. Immediately, he agreed with me, went into the back and brought out a new piece. It's great to have a place that still honors what they sell. Thanks to the folks in the Nanaimo JYSK - all of you are great!! From the cashier to the sales staff to the warehouse people. Good job everyone, it's so appreciated.

Purchased a divan base the base boards are extremely crap (thin hardboard). Started bowing within a year so asked for a refund or exchange. The store agreed on a exchange and I was told to go in store. Could not go in for about 8 weeks as I was extremely ill and when I did go in was told nothing on the system. I am disabled I have walking issues, so the manager said email head office and when the reply comes come back in store. 3 weeks no reply so I rang customer service and they said the store manager deals with in store purchases then the got onto the OLDHAM branch and I was told my divan has been replaced 2-3 times already.
So now I have to go back in store & speak to the manager again. The amount of times going back & forward I’m just fed up. I think it’s time to contact the ombudsman. Avoid this store like the plague.

Very good quality furniture and coustmer service …..

Ordered furniture! They said delivery time on week, however needed to wait little bit longer and then the delivery was wrong(not complete) so another week in waiting.

I paid for a table and chairs in the Hague store, was not delivered on the promised day, they don't answer the phone and the customer service has no idea. What a joke.