Kafene Reviews 

537
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 143 reviews, reviewers had a great experience with this company. Customers consistently praise the excellent service and helpful staff, who are eager to assist and accommodate various situations. Many people appreciate the easy and stress-free user experience, highlighting the quick credit approval and smooth application process for obtaining products. However, some customers noted concerns regarding payment terms and transparency, reporting unexpected higher costs or unclear account balances. A few reviewers also expressed dissatisfaction with the bi-weekly payment frequency, preferring monthly options, and encountered problems with auto-drafts after making large early payments.

What people talk about most

Payment

Users describe ambiguous interactions with payment, with some reviewers appreciating the easy and affordable... See more

Service

Consumers find service to be positive, with many reviewers praising the excellent and fast service they... See more

Staff

Reviewers consistently express satisfaction with the staff, highlighting their helpfulness and... See more

User experience

Reviewers highlight positive aspects of user experience, with many finding the process simple, easy, and... See more

Product

Customers had ambiguous experiences with product, with many expressing satisfaction with their purchases,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The Furniture store (Cozy Furniture in Jacksonville Florida--Arlington). Excellent service from the time we entered, the service lady explained different style items we were looking at and let us ma... See more

Rated 5 out of 5 stars

My experience was top-notch due to how fast it took to get approved for my stackable washer and dryer But the dryer ended up having stink bugs 🪲 in it and when the dryer was drying clothes they cam... See more

Rated 5 out of 5 stars

My experience was top of the line,they greeted me with open arms and a great smile.The customer service was very amazing,they gave me various options and I'm looking forward to going back to experienc... See more

Rated 5 out of 5 stars

Miss Rosa is a very good salesperson. We always love going shopping with her. And the delivery guys are people who give their all. The furniture didn't fit through the door, so they decided to move... See more


Company details

  1. Alternative Financial Services

Written by the company

Kafene provides a point-of-sale, lease-to-own (LTO) option that merchants can offer to their customers as an alternative to paying with cash or credit. Kafene purchases the merchandise from the merchant and rents it to the consumer. This option is particularly important to those who are credit-challenged and do not have a way to enjoy big-ticket, and necessary, items such as furniture, appliances, and other goods. Kafene operates nationally and complies with all other applicable laws and regulations. To us, delivering the best-in-class customer experience is paramount.


Contact info

4.2

Great

TrustScore 4 out of 5

537 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 12% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(537)

143 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Very unprofessional company

Very unprofessional company. They will take money even when your merchandise was cancelled. They knew beforehand not to take my money but still did so. It took me weeks to get my money back. These crooks will charge a customer interest. But will not allow a customer to charge them interest for illegally taking their money. I hope companies like this fails with their usury and non accountability tactics.

25 March 2026
Unprompted review
Rated 1 out of 5 stars

Mostly your payment arrangements

Mostly your payment arrangements. There is no by monthly or monthly just because a payment comes out in a different month doesn't mean it's monthly. So 15th and 1st is still a by weekly payment so every two weeks .you are lieing to customer and putting them into hardship. You pulled 149 every two weeks that is 298 a month . Ridiculous. Just a terrible experience and would not recommend to anyone

15 April 2026
Unprompted review
Rated 5 out of 5 stars

Kafene makes purchasing our home…

Kafene makes purchasing our home furniture easy and reliable. We love the 90 day same as cash option and utilize it every time. The approval process is always smooth and swift. The payment portal and easy to use and we never have any problems with Kafene. Would recommend using Kafene 👌 10 out of 10

28 February 2026
Unprompted review
Rated 5 out of 5 stars

The staff was very helpful when talking…

The staff was very helpful when talking to them about your account and navigating the dashboard and different ways to set up your payment plan would like to see kafene in more business in my area ( binghamton, ny ) like olums, best buy , and maybe some auto repair shops for tires and repairs

15 January 2026
Unprompted review
Rated 1 out of 5 stars

BEWARE !!!!!!!

When I made the purchase, I agreed to a once monthly payment that was going to be $90. Come to find out I was set up for a twice monthly payment for $120.11. plus they had a "glitch" in their system so for the first payment my bank was ACH for $120.11 TWICE AND $60.00 ONCE!! A total of $300.22. I have yet to see the charge back. BEWARE OF THIS COMPANY!!!!

13 February 2026
Unprompted review

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