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Review summary

Created with AI, based on recent reviews

Looking at 77 reviews, most reviewers were let down by their experience overall. Customers frequently complained about poor product quality, describing items as cheap, powdery, and entirely different from the promotional images seen online. Consumers also expressed strong frustration regarding unprofessional behavior and bad customer service. Some people were satisfied with the makeup, noting that certain shimmer shades and glowing pigments applied nicely and offered great sparkle. A few other reviewers mentioned having consistently positive experiences with specific eyeshadow palettes and truly enjoying the vibrant colors. These buyers appreciated the bright finishes and felt pleased with those particular cosmetic items despite the wider controversies.

What people talk about most

Product

People report ambiguous experiences with product, as opinions on the cosmetics are starkly divided. While... See more

Quality

Customers had severe dissatisfaction with the product quality, frequently describing the cosmetics as cheap... See more

Customer service

Customers consistently note negative experiences with customer service, describing interactions as... See more

Ethics

Users describe negative interactions, highlighting concerns about business practices and unprofessional... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Regarding the “Witch hunt” Is it really a witch-hunt when the owner begged for positive reviews when she clearly did not deserve them? Then when being advised that it’s shady to do that she proceede... See more

Rated 1 out of 5 stars

My original review was deleted, for some reason! I purchased a chrome eyeshadow palette earier in the year, and the product looked good on first glance. But on application it was flaky, creased qui... See more

Rated 1 out of 5 stars

I made an order from this kaima cosmetics on Nov 24 2025 .I have yet to receive my product. I have emailed them twice and have heard Nothing!! I know that shipping may take some time but it's go... See more

Rated 1 out of 5 stars

I would never trust a brand that not only asks people to leave good reviews even if they have never tried the products and welcomes fake reviews. Not only that but allows her followers to bully peopl... See more


Company details

  1. Beauty product supplier
  2. Beauty supply store
  3. Cosmetics Industry
  4. Cosmetics shop

Written by the company

Highly pigmented eye-shadow for every occasion, from super sparkly duo-chrome's to chrome, metallic , multichrome and stunning fine glitter dust. We are an indie brand & all of our products are cruelty free, with many of our products also vegan.


Contact info

1.6

Bad

TrustScore 1.5 out of 5

274 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.6

All reviews

(274)

68 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Long ship time

Long ship time, bad quality, shityy packaging, wont order again, it was gift for my sis and honestly I didn't even give it to her because it would more like punishment

23 January 2026
Unprompted review
Rated 1 out of 5 stars

Shady

Begging your followers to write fake 5 star reviews when your products fail to meet expectations, and then fat shaming a woman who calls you out on that unethical action is not okay. Shady business, shady products, and shady owner.

4 March 2026
Unprompted review
Rated 5 out of 5 stars

Purchased frosted fairy palette along…

Purchased frosted fairy palette along with their pigment mix for the wife who's obsessed with sparkling cosmetics. Reached out about delivery time frames which was answered within 24 hours.Dispatched the same day which was impressive for a smaller brand. The Quality is something else! Wife hasn't stopped receiving compliments. Very happy with all. Thank you

2 February 2026
Unprompted review
Rated 1 out of 5 stars

Awful Ownership / Customer Service

The owner of this brand is someone who said they were bullied but then went out of her way to bodyshame and medically shame another woman and then got her daddy to write a fake apology post for her even though she's pushing 40. My friends and I purchased from here a little while back and the quality reminded me of shein/aliexpress.

Avoid avoid avoid! Bad products, bad management, evil people!!

22 January 2026
Unprompted review
Rated 1 out of 5 stars

Cheap & Dropshipped

It's literally all from CHARMACY on aliexpress... Wasted my money and then found out the owner is a horrible person too. A bully, crying like a child when people give her criticism and insulting and threatening people for giving their opinion on the brand.

18 December 2025
Unprompted review
Rated 1 out of 5 stars

The owner is fatphobic

The owner is fatphobic, I love how she thought getting her followers to fix her rating would work. But honey, the truth always wins in the end.

10 December 2025
Unprompted review
Rated 1 out of 5 stars

I would give this business 0 stars if I could

I would give this business 0 stars if I could. The total lack of professionalism, the immaturity, bullying, and shady business model leaves such a bad taste in my mouth. For the owner to be a self proclaimed victim of bullying in her teen years she's certainly exceeded her former tormentors. This person shows that they do not have the mental capacity to own a business, not only for the low down mentality but also for the fact that her products are more often than not phantoms. Will you get them will you not? It's the dice you roll paying for these "cosmetics", which by the way you can buy cheaper and know you will recieve them from other brands lol. There is quite literally nothing special about the products sold by Kiama Cosmetics. This sham of a company is the ill attempt of a spoiled narcissistic brat who tried to slap together some plastic and powder and beg to the world to get online and lie about how wonderful it is. The inability to take accountability for speaking so disrespectfully and awful to someone shows how this brand has no ability to come back from this type of thing. Boohoo "this has ruined my holiday". I will never give them any money and will make sure to be very vocal moving forward to every makeup buying person I know that this brand should be boycotted for good.

22 December 2025
Unprompted review
Rated 1 out of 5 stars

Regarding the “Witch hunt”

Regarding the “Witch hunt”
Is it really a witch-hunt when the owner begged for positive reviews when she clearly did not deserve them? Then when being advised that it’s shady to do that she proceeded to body shame someone? Not only did she make a fake apology from her “dad” and threw her “employee” under the bus, she still had the person she shamed blocked so they couldn’t even view the fake apology.
Owner is unwise and this all could have been avoided had she actually been trustworthy and didn’t resort to body shaming.

20 December 2025
Unprompted review
Rated 1 out of 5 stars

Order not received

I placed an order with this brand about a year ago and still have not received it. That alone is disappointing, but what made this experience worse was the owner’s behavior online.

After repeatedly asking for positive reviews on Instagram, the owner publicly attacked an influencer with around 1,000 followers who offered calm, constructive criticism. The influencer simply pointed out that review platforms are meant for honest opinions, and that asking only for positive reviews is not very ethical.

Instead of responding professionally, the owner resorted to body-shaming. Seeing a business owner react this way, especially toward someone with a much smaller platform, was shocking and unprofessional.

Between the unfulfilled order and the lack of basic respect, this has been a very negative experience. I would advise others to be cautious before ordering.

27 December 2024
Unprompted review
Rated 5 out of 5 stars

Really impressed with Kaima Cosmetics

Really impressed with Kaima Cosmetics.
I ordered two item which were dispatched in a couple of hours, and I placed my order during sleeping hours, 2am ish, and I have my item today in under a day and a half, that's brilliant, my last order elsewhere took 7 days to dispatch lol and the cosmetics themselves are very pretty
I would definitely order here again

19 December 2025
Unprompted review
Rated 1 out of 5 stars

I made an order from this kaima…

I made an order from this kaima cosmetics on Nov 24 2025 .I have yet to receive my product.
I have emailed them twice and have heard Nothing!! I know that shipping may take some time but it's going to be two weeks or more to hear and receive my product
They Kaimacosmetics dont even have a telephone number to speak to a live person. I dont think I will purchase anything more from this brand..bad taste in my mouth.

23 November 2025
Unprompted review
Rated 3 out of 5 stars

Ordered a few bits in May..

Ordered a few bits in May. The diamond pearl pressed pigment in silver slay is lovely! And the luminescent silk pressed pigment in bewitched is good too. But I wasn't so impressed with the pressed duochrome foil eyeshadow. The shade rainbow jewels was disappointing and not very visible. The shade fallen angel was better but still not great.
For the price I would order elsewhere unfortunately.

29 May 2025
Unprompted review
Rated 1 out of 5 stars

Don't waste your money!

Awful customer service and products are not as advertised.
I can name so many different brands/products that are much better and worth your time and money.

10 September 2025
Unprompted review

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