KalesafeReviews 

568
TrustScore 2 out of 5

2.2

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Rated 2 out of 5 stars

It’s misleading. You have to meet minimum purchases on some and the amount they reimburse for completed challenges isn’t even close to what the product costs. You end up losing money. Really disappoin... See more

Company replied

Rated 1 out of 5 stars

Order placed and tracking number received. UPS could not validate tracking number x 3 attempts. I reported suspicious activity to Barclay’s, chargeback occurred. Package was received. I contacted Kale... See more

Company replied

Rated 4 out of 5 stars

Great selection and very interesting designs. Only problem was discount for multiple items only applied to least expensive so I removed several lower cost items from my cart. Then, when clothing arriv... See more

Company replied

Rated 3 out of 5 stars

The clothing is exceptional and the reviews are often spot-on with sizing. Although some items do appear slightly different (could just be the look on me versus the models) for the price you can’t bea... See more

Company replied

Company details

  1. Men's clothes shop

Written by the company

Men's Clothing,Clothes & Fashion, Shop Hoodies Online. We work with emerging designers and brands worldwide, and together present collections of creative, trendy, high craftsmanship fashion on Kalesafe.com. Order issues, please contact our Customer service with your order number and tracking numbers, we will try our best to solve the issues. If you have any questions or concerns, please do not hesitate to contact us: service@kalesafe.com


Contact info

2.2

Poor

TrustScore 2 out of 5

568 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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2.2

All reviews

(568)

1 review in the last 12 months

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Rated 5 out of 5 stars

Thanks for the extra discount off!

The clothes are very affordable and I like that I get a discount every time I purchase however it's taking a bit of time to receive my order recently! Thanks for the extra discount off!

31 May 2023
Kalesafe logo

Reply from Kalesafe

Hello Leo Dennis,

Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service.

Hoping for your next purchase dear.
Have a wonderful day!

Rated 5 out of 5 stars

I think it is very nice!

I’ve made several orders on kalesafe and I’m satisfied with almost everything I got. Reading the images provided makes it so much easier to find my size. The descriptions of items are fairly accurate. My packages normally always come within 5-10 days. I think it is very nice😉!

30 May 2023
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Reply from Kalesafe

Hello Harvey Sheppard,

Thank you so much for sharing your wonderful experience with us. We will improve our service by applying all the wonderful feedback like yours, dear.

Hoping for your next purchase dear.
Have a wonderful day!

Rated 5 out of 5 stars

Two thumbs up, good job!

Ok, I bought a few shirts and a pair of jeans. 2 shirts have already shipped and they were delivered. The 2 shirts I received were great. Amazing material, not cheap at all. For a first impression is pretty good with clothes. But other than that two thumbs up, good job!

31 May 2023
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Reply from Kalesafe

Hello Oscar Carpenter,

Thanks for your support and feedback to us. It is our pleasure to provide the best service for you. Hoping for your next purchase, dear.

Have a wonderful day dear!

Rated 1 out of 5 stars

BEWARE-Total rip-off - STILL??!!??

I really like the designs shown on the website. I decided to give them a try. I ordered only one shirt as the reviews I read were not that great. The shirt I received and the shirt I ordered were totally different. After contacting the company their resolution was a 50 percent off of a shirt that I did not want or for me to send it back at my cost. Neither option is acceptable. In my opinion this company won't be around for very much longer if they keep up these business practices.

UPDATE. I have gone through the regular channels to try and resolve this issue. Communication is fine but actions are needed when dealing with unhappy customers. I did this review because I was getting the runaround from the “customer service “ department. This order was very small and while I debated on a large order I’m glad that I didn’t place it. The size of the order shouldn’t matter though. By the way problems happen with any business. They are opportunities to shine when dealing with them.

UPDATE #2. I have tried to resolve this issue now for weeks. I have emailed back and forth with the Kalesafe customer service department 16 times. I have disputed the payment with my credit card company. The position of Kalesafe is they will refund me if I close my case. My position is that I will close the case if I get refunded. I cannot trust them to actually credit my account based on their actions up to this point. Keep in mind that this is all due to a $9.99 shirt that they shipped wrong. I asked for them to send the correct shirt and they said that I needed to return the wrong one at my expense first. C’mon people. I will never do any business with these folks again. I suggest that you really think about it before purchasing from them.

FINAL UPDATE. I am amazed at how much these people respond. The problem is they don’t do anything to resolve the issue. I have replied to their e-mail’s daily and they in turn reply to mine. If they could only respond with a solution. If you purchase from them after reading this you can’t say I didn’t warn you.

21 May 2023
Unprompted review
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Reply from Kalesafe

Hello John Snider,

Please accept our sincerest apology for this. Please let us help you and let's fix this. Our team has already sent you an email, please check your mail/junk mail.

Thank you!

Rated 5 out of 5 stars

For the price, it's great quality

I think Kalesafe isn’t that bad as the review says. I just think that you need to make sure you get the sizing correct because some clothes are actually quite big. I have only bought clothing so far and I can say that, for the price, it's great quality and you can find loads of things that suit your style.

30 May 2023
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Reply from Kalesafe

Hello Ryan Lawrence,

Thank you so much for sharing your wonderful experience with us. We will improve our service by applying all the wonderful feedback like yours, dear.

Hoping for your next purchase dear.
Have a wonderful day!

Rated 4 out of 5 stars

Great website if you’re looking for low-cost basics!

Really happy with the experience, I’ve never had an issue shopping with kalesafe. The clothes are sooo cheap. Great website if you’re looking for low-cost basics!! Do keep in mind though, you get what you pay for.

23 May 2023
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Reply from Kalesafe

Hello Edward Hanson,

Thank you so much for sharing your wonderful experience with us. We will improve our service by applying all the wonderful feedback like yours, dear.

Hoping for your next purchase dear.
Have a wonderful day!

Rated 5 out of 5 stars

I will recommend Kalesafe over and over!

I order from kalesafe pretty frequently. The variety of fashions and accessories is amazing. I received my parcel after a little longer than a week, which is great because I will need the items for my graduation soon! Finally, I will recommend Kalesafe over and over!

28 May 2023
Kalesafe logo

Reply from Kalesafe

Hello Alexander Harris,

Thanks for your support and feedback to us. It is our pleasure to provide the best service for you. Hoping for your next purchase, dear.

Have a wonderful day dear!

Rated 5 out of 5 stars

The clothes are definitely worth the money :)

I don’t know what all the bad reviews are about... I’ve never had an issue with kalesafe. I do think they could be more aware in that department. The clothes are definitely worth the money :)

27 May 2023
Kalesafe logo

Reply from Kalesafe

Hello Charles Shah,

Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service.

Hoping for your next purchase dear.
Have a wonderful day!

Rated 5 out of 5 stars

I am so happy I found kalesafe!!

I was really NOT sure when I was going to buy from kalesafe... I had read so much bad things here but I took a risk and ordered from there... first time I ordered 3 clothes it took a few weeks but it was so worth all the wait. Before ordering they always have the measurements of clothes/shoes so read them... I am so happy I found kalesafe!! I will definitely order more! Just waiting for my salary HAHA

27 May 2023
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Reply from Kalesafe

Hello Evan Gilbert,

Thanks for your support and feedback to us. It is our pleasure to provide the best service for you. Hoping for your next purchase, dear.

Have a wonderful day dear!

Rated 5 out of 5 stars

You get what you pay for!

You get what you pay for! Love this website, some items are of excellent quality some are not so. You just need to pay attention to the garment reviews and the material it is make of.

27 May 2023
Kalesafe logo

Reply from Kalesafe

Hello Taylor Webster,

Thank you so much for sharing your wonderful experience with us. We will improve our service by applying all the wonderful feedback like yours, dear.

Hoping for your next purchase dear.
Have a wonderful day!

Rated 5 out of 5 stars

I am really happy with what I bought

As for the shipment, each product arrived individually packaged, products conforming to the description. I am really happy with what I bought and I will definitely reorder So satisfied with my first order. ❤❤

27 May 2023
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Reply from Kalesafe

Hello Joseph Slater,

Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service.

Hoping for your next purchase dear.
Have a wonderful day!

Rated 5 out of 5 stars

Love love love kalesafe ❤️

Order always arrives sooner than expected, Items are exceptional value for money, majority of items are better quality and lower priced. The t-shirt is stylish, and the pants fit. Love love love kalesafe ❤️

27 May 2023
Kalesafe logo

Reply from Kalesafe

Hello Alex Fraser,

Thanks for your support and feedback to us. It is our pleasure to provide the best service for you. Hoping for your next purchase, dear.

Have a wonderful day dear!

Rated 5 out of 5 stars

I am very happy with the products and service

Kalesafe with very competitive prices, I think the price and the quality are fit. I am very happy with the products and service, and very satisfied with it

27 May 2023
Kalesafe logo

Reply from Kalesafe

Hello Amelia Hooper,

Thank you so much for the heart-melting feedback you have given to us on Trustpilot and thank you for sharing your wonderful review. Your response will help us to improve our service.

Have a wonderful day dear!

Rated 3 out of 5 stars

And I've been satisfied every single time

I have been ordering from a kalesafe for a year now. And I've been satisfied every single time. The customer service has an excellent response rate. Whenever I wanted to modify something in my order (before shipping ofc) they quickly did it.

27 May 2023
Kalesafe logo

Reply from Kalesafe

Hello Isabella Perez,

Thank you so much for sharing your wonderful experience with us. We will improve our service by applying all the wonderful feedback like yours, dear.

Hoping for your next purchase dear.
Have a wonderful day!

Rated 1 out of 5 stars

I ordered 5 items and only 3 Delivered correctly

I ordered 5 items. The delivery was right on 3 but the 4th was a duplicate and the 5th was something I did not order.
As per other reviews, the quality is rubbish and the sizes are too small. When I say small that is both in size across the chest and length of the garment. I will not use this company again

26 May 2023
Unprompted review
Kalesafe logo

Reply from Kalesafe

Hello Jers Dyderski,

Please accept our sincerest apology for this. Please let us help you and let's fix this. Please send us a message with your order number and email address so that we can assist you properly.

You can contact us here:
Contact email: service@kalesafe.com
Service number: +1 833-830-0397
Messenger: https://www.facebook.com/profile.php?id=100066396555087

Thank you.

Rated 1 out of 5 stars

Stay away from Kalesafe at all costs!

Stay away from Kalesafe at all costs. I ordered a pair of shorts for $40 including shipping. In accordance with their sizing chart, I needed an XL which I ordered. Instead, I received a 2XL which was huge and useless to me. When I told them they sent the wrong size and I wanted to return for an exchange or refund, I was told that the size they sent was correct as they adjusted from an "Asian size to an American size". Total bs as I ordered the size from the US suggested size on their sizing chart. If I wanted to exchange for the size I ordered, I would have to pay the return shipping charges. IT WAS THEIR MISTAKE! Their best offer to solve the problem was to give me a $13 refund of the $40 I paid. Wish I had seen the reviews on Trustpilot so I could have avoided this company.

25 May 2023
Unprompted review
Kalesafe logo

Reply from Kalesafe

Hello cmhgolf,

Please accept our sincerest apology for this. Please let us help you and let's fix this. Please send us a message with your order number and email address so that we can assist you properly.

You can contact us here:
Contact email: service@kalesafe.com
Service number: +1 833-830-0397
Messenger: https://www.facebook.com/profile.php?id=100066396555087

Thank you.

Rated 5 out of 5 stars

Loved the shirt

I've ordered from this company a few times. The quality of the items was good, loved the shirt, but could not get the measurements right to save my life. I will surely share this website with my known ones.

30 March 2023
Kalesafe logo

Reply from Kalesafe

Hello Andrew Lawson,

Thank you so much for sharing your wonderful experience with us. We will improve our service by applying all the wonderful feedback like yours, dear.

Hoping for your next purchase dear.
Have a wonderful day!

Rated 4 out of 5 stars

I highly recommend them!

I bought several pairs of shorts. These shorts are perfect for working out or just lounging around. The material is stretchy and breathable, and they have a great fit. I highly recommend them!

25 May 2023
Kalesafe logo

Reply from Kalesafe

Hello edetefomlekam,

Thank you so much for the heart-melting feedback you have given to us on Trustpilot and thank you for sharing your wonderful review. Your response will help us to improve our service.

Have a wonderful day dear!

Rated 1 out of 5 stars

SCAM

The stuff you buy on this site are extremely cheap materials and at over double the price of even the high street. In comparison to other online outlets they're almost 3 times the cost. I bought 3 shorts at an inflated price having been fooled by the pics and when they arrived I could hardly believe how I had been utterly conned by these fraudsters. To add to the suspicion of this company i found that they're somewhat linked to Lighthouse which seems to be their other name! AVOID AT ALL COST! And if still in doubt, though Trustpilot is still the very best do check the many other review sites that cover various online companies and though I can't mention here just Google it.

11 May 2023
Unprompted review
Kalesafe logo

Reply from Kalesafe

Hello Shahram Kordestani,

Please accept our sincerest apology for this. Please let us help you and let's fix this. Please send us a message with your order number and email address so that we can assist you properly.

You can contact us here:
Contact email: service@kalesafe.com
Service number: +1 833-830-0397
Messenger: https://www.facebook.com/profile.php?id=100066396555087

Thank you.

Rated 1 out of 5 stars

Ordered a cheap shirt just to see what…

Ordered a cheap shirt just to see what is would be after reading all those bad reviews. Ordered a 3xl, got the 3xl but it's babysize! If this is a 3xl, I hate to see a XL🥹

25 May 2023
Unprompted review
Kalesafe logo

Reply from Kalesafe

Hello Arjan Ruiter,

Please accept our sincerest apology for this. Please let us help you and let's fix this. Please send us a message with your order number and email address so that we can assist you properly.

You can contact us here:
Contact email: service@kalesafe.com
Service number: +1 833-830-0397
Messenger: https://www.facebook.com/profile.php?id=100066396555087

Thank you.

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