Incorrect delivery timescales provided! The latest expected delivery date was 13th July, yet I’ve still received no update on my parcel. Tracking shows it’s still waiting to leave Germany. What... See more
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See what reviewers are saying
Super fast delivery! It was at my door the next day. Very nice bag - great material, very light and great functionality. Can’t wait to take it to work with me tomorrow! Thank you.
I’m really happy with this backpack. The material feels high-quality, has a nice texture, and seems easy to wipe clean. It’s also very comfortable to wear, especially because the shoulder straps are w... See more
I've been umming and ahhing over this bag for months, because of the price. Finally gave in and am SO glad I did. The bag is super high quality, and absolutely stunning. It fits so much inside and so... See more
Company details
Written by the company
Unsere Produkte sind stylish, gut durchdacht designed und glaubwürdig. Sie sind mehr als reine Objekte, sie sind die passenden Begleiter für jedes Abenteuer. Dem Global Citizen gewidmet, möchte Kapten & Son die Leidenschaft für das Abenteuer wecken – gemeinsam mit unseren Kaptens bahnen wir uns den Weg durch den Großstadtdschungel und entdecken mit ihnen das Ende der Welt.
Contact info
Agrippinawerft 28 , 50678, Köln, Germany
- www.kapten-son.com
4.4
Excellent
8k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 93% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quality of the product!!!
Great product of high quality !!!
I highly recommend it to everyone!!!
15 December 2025
Unprompted review
Reply from Kapten & Son
Hey Kapten
Thank you so much for your review. We are thrilled about the 5 stars! ✨🧡 You make us very happy with that! 😊
Greetings from Cologne!
Your Kapten & Son crew
Very good product as seen in pictures…
Very good product as seen in pictures and even better. The delivery service was not as promised. I was exoecting the product about 2-5 working days and I finally received it after 2 weeks.
15 December 2025
Unprompted review
Reply from Kapten & Son
Hey Kapten,
Thank you so much for your review. We are really sorry that you didn't receive your goods as quickly as possible. 😧 Unfortunately, such cases can sometimes happen. We will definitely forward this feedback to DHL and hope that it won't happen again. 🤍
Best regards,
your Kapten & Son crew
The product is of premium quality and…
The product is of premium quality and exactly as advertised. I am extremely happy with my purchase.
13 December 2025
Unprompted review
Reply from Kapten & Son
Hey Gee
Thank you so much for your review. We are thrilled about the 5 stars! ✨🧡 You make us very happy with that! 😊
Greetings from Cologne!
Your Kapten & Son crew
Delivered in good time & condition
Delivered in good time & all appears to be in good condition & quality as advertised, let’s see how product performs over coming months.
13 December 2025
Unprompted review
Reply from Kapten & Son
Hey Shaun
Thank you so much for your review. We are thrilled about the 5 stars! ✨🧡 You make us very happy with that! 😊
Greetings from Cologne!
Your Kapten & Son crew
Careful and safe parcel wrapping.
Careful and safe parcel wrapping.
Continued information of the parcel delivery.
Prompt communication with e-shop.
Great looking backpack!
Thank you!
10 December 2025
Unprompted review
Reply from Kapten & Son
Hey Aimilia
Thank you so much for your review. We are thrilled about the 5 stars! ✨🧡 You make us very happy with that! 😊
Greetings from Cologne!
Your Kapten & Son crew
Quick delivery from Germany to Slovakia…
Quick delivery from Germany to Slovakia and very nice bag! I already have a backpack so I wanted another smaller bag and I really love it- nice and practical.
5 December 2025
Unprompted review
Reply from Kapten & Son
Hey Mirolslava
Thank you for your lovely review. 'Fast' is our middle name😎!
We are happy that you are so satisfied🥰.
Best regards
Your Kapten&Son crew
The box was delivered in a wrong…
The box was delivered in a wrong address. I got an email that the box was delivered in the address I had written in the order, but I didn't get it. People there informed me and went there to pick up the box. The bag is really great, but for 20 minutes I was trying to find where was the bix
8 December 2025
Unprompted review
Reply from Kapten & Son
Hey Kapten,
Thank you so much for your review. We are really sorry that you didn't receive your goods as quickly as possible. 😧 Unfortunately, such cases can sometimes happen. We will definitely forward this feedback to DHL and hope that it won't happen again. 🤍
Best regards,
your Kapten & Son crew
Mein Paket ist nie angekommen – bitte um Lösung
Dear Kapten & Son Team,
I am contacting you because my order never arrived.
According to the tracking information from Hermes, the package was delivered at around 21:00 and left in the designated drop-off location. However, when I went downstairs approximately 20 minutes later to pick it up, the package was nowhere to be found.
I have already contacted Hermes, and they informed me that because I requested a specific drop-off location, they do not take responsibility for what happened after delivery.
Nevertheless, I never received my package, and I urgently need a solution.
Could you please assist me in resolving this issue as soon as possible?
Thank you in advance for your help.
I look forward to your response.
Kind regards,
Juan Camilo Rojas Arévalo
5 December 2025
Unprompted review
Reply from Kapten & Son
Hey Juan,
Thank you for your review.
We're really sorry that you haven't received your goods yet. 😧 If this is still the case, please feel free to contact our Customer Care Team. We will be happy to help you with your enquiry. 🤍
Best regards
Your Kapten & Son crew
A nearly seamless experience
Overall It was a very smooth experience. There was small hiccup with delivery updates not changing for a while. However thr customer support was prompt in providing updates.
4 December 2025
Unprompted review
You deserve a better parcel delivery company
Your parcel delivery company has dropped the parcel in front of my door while I am travelling for business in France. I was lucky enough to check my ring web cam 2’ ago otherwise the parcel would have stayed out all night and potentially be stolen. This is unacceptable. I know it is not directly related to your company or product quality, but I have no other way to complain about this.
3 December 2025
Unprompted review
Reply from Kapten & Son
Hey Kapten,
Thank you for your honest feedback. 🤍
Even though this does not concern us as a company, we will gladly pass it on to the shipping service provider so that this does not happen again in future.
We hope you are satisfied with your order and send you warm regards from Cologne,
Your Katen & Son Crew
I didn't receive my parcel from Hermes
I didn't receive my parcel from Hermes. I eas informed that
it was deliverd to my mailbox but there was nothing in my mailbox.
2 December 2025
Unprompted review
Reply from Kapten & Son
Hey Kapten,
We are sorry that you did not receive your parcel.
Please contact our lovely Customer Care Team with your query. 🤍
Best regards,
Your Kapten & Son Crew
Bali Bag, Love at first sight
When I first came to Vienna I visited the store. And I saw the Bali Bag and fell in love with it. Before buying something I would research all kinds of bags and my choice still came down to the Bali Bag. I decided to order it online. Delivery was also good as I got the bag within a week. I was so glad that it was so beautiful and spacious. It was also very stylish and holds a lot. I don’t live in Austria anymore but this is worth the buy if you ever thinking of buying from a very nich European brand with good quality but not mainstream.
8 November 2025
Unprompted review
Even more satisfied ⚓️
I am a long time customer and is always satisfied with the product. There is one bag pack of mine that is used and the zipper was damaged, to the extent that I cannot use it anymore. I brought it to repair shops but unfortunately they cannot repair it. So my last resort was to email them (Kapten and Son) if they have a repair service and they responded promptly. They suggested a reclamation because they dont have a repair service. I just sent a picture of the damaged zipper and they approved my request of return and refund. After I returned the bag, they emailed back that they already received it. After 1 day, replacement was delivered---all new! I am even more satisfied with Kapten & Son.
29 November 2025
Unprompted review
My parcel was opened by some of your…
My parcel was opened by some of your employees. I took pictures of the damaged package if needed.
28 November 2025
Unprompted review
Reply from Kapten & Son
Hey Kapten,
I am deeply sorry that you are unhappy with our service. Your satisfaction is very important to us, and it's our goal to make sure you have the best experience possible.
In order to resolve the issue and help you, I am requesting further details so that we can investigate the matter further.
Please feel free to let us know what exactly went wrong so that we can find an appropriate solution.❤️
Best regards from Cologne,
your Kapten & Son crew
Good quality and fast delivery
Good quality and fast delivery. Also excellent customer care
24 November 2025
Unprompted review
Reply from Kapten & Son
Hey Kapten
Thank you so much for your review. We are thrilled about the 5 stars! ✨🧡 You make us very happy with that! 😊
Greetings from Cologne!
Your Kapten & Son crew
Reply from Kapten & Son
Hey Kapten
Thank you so much for your great review 🧡
Best regards from Cologne,
your Kapten & Son crew
Reply from Kapten & Son
Hey Kapten
Thank you for your lovely review. 'Fast' is our middle name😎!
We are happy that you are so satisfied🥰.
Best regards
Your Kapten&Son crew
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