I bought from Karaca two tableware set for 12 persons, which were listed as a life long supply guarantee for the broken pieces. I literally fought almost a year to buy spare pieces( 2 plates and 4 sal... See more
Company replied
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See what reviewers are saying
I’ve been shopping here since November 2024, and they have always delivered my orders on time and without any issues. My latest purchase from last week arrived perfectly as well. The products are h... See more
Company replied
Materials could be higher quality for the quite high prices. I wanted to choose Turkish brand over others this time but expecting better design and quality. Thin layer of polymer used inside the cof... See more
Company replied
Delivery took around a week and a half, but it was worth the wait. The packaging was amazing, completely safe against any damage or breakage. Karaca always delivers top-notch quality. Best of luck!
Company replied
Company details
About karaca.com.de
Written by the company
Uber Uns
Seit 1973 begleiten wir Sie mit Produkten von Haushaltsgeräten bis zu Geschirr- und Bettwäschesets in jedem Bereich Ihres Zuhauses und machen das Leben leichter.
Kategorien
Air Fryer Kleine Haushaltsgeräte Geschirr & Gläser-Set Kochgeschirr & Backgeschirr Küchengeräte Hausdekoration Kampagnen
Kostenlose Rücksendung Für Einkäufe von 99€ oder mehr
ZahlungenApple Pay
Google Pay
Pay-in-3 with Klarna
Paypal
Credit Card
Filiale
📍 Karaca Berlin
Mall of Berlin Avm, Leipziger Platz 12 / 1310117 Berlin
📍 Karaca Mannheim Filiale
Stadtmitte H1 4, 68159 Mannheim, Deutschland
📍 Karaca Wien Filiale
Allee 302, Eingang 3, Westfield Shopping City Süd, A-2334 Vösendorf-Süd
📍 Karaca Container Paris
Karaca Container 21 Av. de l’Hurepoix, 91700 Sainte-Geneviève-des-Bois, France
📍 Karaca Köln
Otto-Hahn-Straße 17, 50997 Köln, Deutchland
Kontakt
Montag - Freitag 9:00 - 18:00
Karaca-SHOPPING jetzt downloaden!
Contact info
United States
- www.karaca.com.de
3.3
Average
3k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Reply from karaca.com.de
Thank you for your positive feedback! We’re very happy to hear that you’re satisfied with the quality and fast delivery.
We truly appreciate your recommendation and look forward to welcoming you again.
İse yaramaz Bi marka
25 March 2026
Reply from karaca.com.de
Es tut uns leid, dass Sie mit unserer Marke unzufrieden sind.
Gerne möchten wir mehr über Ihr Anliegen erfahren und Ihnen weiterhelfen. Bitte teilen Sie uns Ihr Problem per E-Mail an info@karaca.com.de mit, damit wir den Fall prüfen und eine passende Lösung anbieten können.
Vielen Dank für Ihr Feedback.
Reply from karaca.com.de
Vielen Dank für Ihr positives Feedback! Es freut uns sehr, dass Sie mit unserem Service zufrieden sind.
Wir freuen uns, Sie auch künftig wieder bei Karaca begrüßen zu dürfen.
Reply from karaca.com.de
We’re sorry to hear that the product did not match what was shown on our website. We understand how frustrating this can be.
Please note that you have the right to return the product within the withdrawal period. You can return it within this period for a full refund.
Thank you for your understanding.
I bought it
I bought it, but it doesn't pump milk well. I have to do it twice, or pump the milk alone and then make coffee separately.
23 March 2026
Reply from karaca.com.de
Es tut uns leid zu hören, dass das Produkt nicht wie erwartet funktioniert und Sie Umstände bei der Nutzung haben.
Bitte beachten Sie, dass Sie das Produkt innerhalb der Widerrufsfrist problemlos zurückgeben können. Sie können somit von Ihrem Widerrufsrecht Gebrauch machen und das Produkt innerhalb dieser Frist an uns retournieren.
Vielen Dank für Ihr Verständnis.
Reply from karaca.com.de
Vielen Dank für Ihr positives Feedback! 😍👍
Es freut uns sehr, dass Sie mit der Qualität zufrieden sind.
Ihr Karaca Team
Not professional
First of all, the order arrived very late. And second, one of the soup bowls was damaged along the rim. Despite contacting them by email, I didn't receive any response from Karaca. I'm not happy with the service, so I won't be shopping here again.
23 March 2026
Reply from karaca.com.de
Vielen Dank für Ihr Feedback.
Es tut uns sehr leid, dass Ihre Bestellung verspätet angekommen ist und ein Artikel beschädigt war. Wir bedauern ebenfalls, dass Sie auf Ihre E-Mail keine Antwort erhalten haben – dies entspricht nicht unserem Serviceanspruch.
Wir nehmen Ihr Anliegen sehr ernst und möchten das Problem gerne lösen. Bitte kontaktieren Sie uns über unsere offiziellen Kommunikationskanäle, damit wir Ihnen schnellstmöglich weiterhelfen können.
Vielen Dank für Ihre Rückmeldung.
Mit freundlichen Grüßen
Ihr Karaca Team
Pure elegance
Love the quality and the experience I have every time I dine in them. Absolutely recommend their products!
13 March 2026
Reply from karaca.com.de
Thank you very much for your kind words! 😊
We are delighted to hear that you enjoy the quality and experience every time. Your recommendation means a lot to us!
Best regards,
Your Karaca Deutschland Team
Product not received
Product not dispatched on time. Ultimately, product is not yet delivered!
25 March 2026
Reply from karaca.com.de
Thank you for your message. According to our system, your order has been marked as delivered.
If you have not received the package, please contact us via info@karaca.com.de so that we can investigate and assist you further.
We apologize for any inconvenience and look forward to resolving this issue promptly.
Best regards,
Your Karaca Deutschland Team
The products are very beautiful
The products are very beautiful, and they even included a single bed duvet cover set as a gift. I was very happy with this thoughtful gesture. Thank you very much!
12 March 2026
Reply from karaca.com.de
Thank you very much for your kind feedback! 😊
We are delighted to hear that you are happy with our products and enjoyed the thoughtful gift. Your satisfaction is our greatest motivation.
Best regards,
Your Karaca Deutschland Team
Not so good.
12 March 2026
Reply from karaca.com.de
Thank you for your feedback.
We are very sorry to hear that your experience was not satisfactory. Please feel free to contact us at info@karaca.com.de
so that we can better understand the issue and assist you.
Best regards,
Your Karaca Deutschland Team
My orders arrived much later than the…
My orders arrived much later than the estimated delivery date they had given me. I placed a second order, and it was also delayed in the same way. When I asked the company for a discount due to the delay, they told me they could offer a €5 voucher for my purchase of three items totaling €160.
23 March 2026
Reply from karaca.com.de
Thank you for your feedback.
We sincerely apologize for the delays you experienced with your orders. We understand your frustration, and we are sorry that our proposed voucher did not meet your expectations.
Your feedback is very important to us, and we will review our delivery processes to improve the service. If you would like, please contact us directly at info@karaca.com.de
with your order details so that we can look into your case and find the best possible solution.
Thank you for your understanding and patience.
Best regards,
Your Karaca Deutschland Team
The site is a pure shit the delivery…
The site is a pure shit the delivery time is not met every time the same theater the products come partially broken or wrong with other patterns such as crockery or similar with the complaint there are always problems never again KARACA !!!
Die Seite ist eine reine verarsche die Lieferzeit wird nicht eingehalten jedesmal das selbe Theater die Produkte kommen teilweise kaputt oder falsch mit anderen Muster wie zb Geschirr oder Ähnliches bei der Reklamation gibt es immer Probleme nie wieder KARACA !!!
23 March 2026
Reply from karaca.com.de
Vielen Dank für Ihr Feedback. Es tut uns sehr leid zu hören, dass Sie wiederholt Probleme mit der Lieferung und beschädigten oder falschen Produkten hatten.
Damit wir den Vorfall schnell prüfen und eine passende Lösung für Sie finden können, bitten wir Sie, uns die betroffenen Produkte, deren Anzahl, Muster und gegebenenfalls Fotos per E-Mail an info@karaca.com.de
zu senden.
Ihre Rückmeldung ist uns sehr wichtig, da sie uns hilft, unsere Prozesse und unseren Kundenservice kontinuierlich zu verbessern.
Mit freundlichen Grüßen
Ihr Karaca Deutschland Team
The delivery arrived very late
The delivery arrived very late; why do they want shipping money if they don't even meet the delivery date?
23 March 2026
Reply from karaca.com.de
Thank you for your feedback. We are very sorry that your delivery arrived later than expected and understand your frustration regarding the shipping costs.
We appreciate your input, as it helps us improve our delivery processes and overall service. We hope to provide you with a smoother experience on your next order.
Best regards,
Your Karaca Deutschland Team
Worst experience ever
Came2-3 weeks too late, then the cargo left it outside while we are at holiday, would never use their services. Or products
23 March 2026
Reply from karaca.com.de
Vielen Dank für Ihr Feedback. Es tut uns leid, dass Sie mit der Kommunikation während der Lieferverzögerung nicht zufrieden waren.
Wir verstehen, wie wichtig eine rechtzeitige Rückmeldung ist, und arbeiten daran, unseren Kundenservice weiter zu verbessern.
Vielen Dank für Ihren Hinweis – wir hoffen, Sie bei Ihrer nächsten Bestellung wieder vollständig überzeugen zu können.
Mit freundlichen Grüßen
Ihr Karaca Deutschland Team
The products are good but the shipping…
The products are good but the shipping was too late. Also, I had to pick up the packages from a packet shop. It was a big and heavy cargo and I had to carry it all the way home by myself. I recommend you to change your shipping service. DPD is such a big disappoinment.
23 March 2026
Reply from karaca.com.de
Thank you for your detailed feedback. We are glad to hear that you are satisfied with the products.
We sincerely apologize for the delayed delivery and the inconvenience you experienced with the shipping service. Your feedback regarding DPD has been noted, and we will review it to improve our delivery process.
Thank you for bringing this to our attention, and we hope to provide you with a smoother experience in the future.
Best regards,
Your Karaca Deutschland Team
Reply from karaca.com.de
Vielen Dank für Ihr Feedback. Es tut uns leid, dass es bei Ihrer Bestellung zu Unannehmlichkeiten gekommen ist.
Damit wir die notwendigen Prüfungen durchführen können, bitten wir Sie, uns die Bilder, die Anzahl sowie die Größe des beschädigten Produkts per E-Mail an info@karaca.com.de
zu senden. So können wir Ihr Anliegen schnell prüfen und Ihnen eine passende Lösung anbieten.
Ihre Zufriedenheit ist uns sehr wichtig, und wir hoffen, Ihr Problem so schnell wie möglich lösen zu können.
Mit freundlichen Grüßen
Ihr Karaca Deutschland Team
Alles ordnung super
6 March 2026
Reply from karaca.com.de
Vielen Dank für Ihre Rückmeldung! 😊
Es freut uns sehr, dass alles zu Ihrer Zufriedenheit war. Viel Freude weiterhin mit unseren Produkten!
Ihr Karaca Deutschland Team
Reply from karaca.com.de
Thank you for your feedback! 🍽️ We're delighted to hear that you like the plates and are satisfied with their quality.
Your Karaca Germany Team
Great honest deals
5 March 2026
Reply from karaca.com.de
Vielen Dank für Ihre positive Rückmeldung! 😊 Es freut uns sehr, dass Sie unsere Angebote schätzen. 💙
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