Absolutely can not fault them. Not just the superb quality of the backdrops (I ordered 4 big custom ones) but the speed of delivery and the amazing customer service I have received from Vina. I will b... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I am so incredibly impressed with Kate Backdrop! Out of about 10 very well known global brands for printing graphics and backdrops, Kate Backdrop was the only company to stay with the charity until th... See more
Kate Backdrops made fourteen families VERY HAPPY this Christmas. My husband and I purchased four Christmas-themed backdrops and invited friends and family to come get their "Christmas Card" photo done... See more
We paid for the rush delivery, but it didn't seem worth it since it arrived right around a normal delivery time. One backdrop was of a large balloon garland and I'm not sure if it was AI-generated,... See more
Company replied
Company details
About Kate Backdrop
Written by the company
Welcome to Kate Backdrop, where we specialize in creating stunning microfiber printed backdrops that bring your photography to life! Our collection includes a wide range of photo backgrounds, props, and stands, along with seamless paper backdrops.
Looking for something unique? We offer custom-designed backdrops perfect for birthdays, events, and wedding photo booths. Plus, for those seeking an artistic touch, we craft hand-painted backdrops tailored to the needs of professional photographers.
Contact info
United States
- support@katebackdrop.com
- www.katebackdrop.com
4.4
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
This company is a scam. Do not buy.
This company has the worst customer service I have ever received. After weeks I still do not have my backdrop. They have been making me wait due to their “shipping company” loosing my package with no replacement sent. They tried to tell me that I have to wait and would like to issue me a $15 credit when I will never repurchase anything from a company that still has not sent me the original item I ordered.
17 January 2025
Unprompted review
Reply from Kate Backdrop
We sincerely apologize for any misunderstanding and for the frustration this situation has caused you. Our intention was never to offer just a $15 gift card as compensation—we had already arranged for a replacement to be shipped to you, with the gift card as an additional token of apology.
We truly value your experience and understand how important this order is for your business. Please rest assured that we are committed to resolving this issue to your satisfaction. We will continue to follow up via email and provide you with the best possible solution.
Thank you for your patience, and we truly appreciate your business. If there’s anything else we can do to assist you, please let us know.
Good quality service
Good quality service. Communication is only available through email.
18 December 2024
The quality is priceless…
The quality of my piece is priceless I love how it looks on screen.
3 December 2024
I had a very disappointing experience…
I had a very disappointing experience with this company. I ordered a product that turned out to be of poor quality and decided to return it. However, when I contacted their customer service, they refused to provide me with the return form and instead sent multiple emails insisting that their product was of high quality—completely ignoring my request for a return.
After several back-and-forth emails, they finally mentioned that I would need to return the item to China, which would be extremely expensive. This was never disclosed in their return policy on the website. I feel misled and frustrated as their return process is designed to discourage customers from exercising their rights.
I wouldn’t recommend ordering from this company unless you’re willing to take the risk of being stuck with an unsatisfactory product. Customer service and transparency are key, and unfortunately, this company lacks both.
13 January 2025
Unprompted review
Reply from Kate Backdrop
We deeply regret to hear about your disappointing experience with our company. We sincerely thank you for taking the time to share your feedback, as it helps us identify areas where we need to improve.
First and foremost, please accept our heartfelt apologies for the inconvenience you encountered during the return process. We understand how frustrating it can be when expectations are not met, and we are truly sorry for any misunderstandings or difficulties you faced.
We are committed to improving our communication and customer service processes, and your experience has been shared with our team to ensure we learn from this situation. Additionally, we are reviewing our return policy to make it more transparent and straightforward for our valued customers.
Regarding product quality, we continuously strive to enhance our offerings to ensure they meet the standards you deserve. Your satisfaction is our top priority, and we will be reaching out to you via email to provide a resolution tailored to your concerns.
Once again, we apologize for your experience and thank you for your patience as we work to address your concerns. Your feedback is invaluable, and we are committed to making things right.
The backdrops are vibrant and gorgeous!
The backdrops are vibrant, easy to use, and best of all freaking affordable!! I love the little photo on the back so you know what it is. Customer service is great also.
19 December 2024
The support staff are in incredible
The support staff are incredible. They were fast and helpful with any questions. The backdrops came quick and well protected.
20 December 2024
The products are a great value and well…
The products are a great value and well made.
Ordering was easy and delivery was quick.
Thanks
21 December 2024
company makes quality backdrops and…
company makes quality backdrops and ensures delivery is a smooth process
19 December 2024
Amazing company
Amazing company! Exactly what we asked for! Phenomenal service. Great Communication.
7 December 2024
Absolutely amazing customer service
Absolutely amazing customer service. I ordered the wrong fabric and after giving them the go ahead they were still able to help me and credited me the difference. Product arrived and is stunning!
7 December 2024
the background was fine.
6 December 2024
Quick and easy to purchase!
6 December 2024
Great backdrop that renders great images
The backdrop had wonderful coloring and rendered great images. I am happy with my purchase and purchase other backdrops when needed.
5 December 2024
Love the discounts but for some reason…
Love the discounts but for some reason I got one of the items a little torn
19 December 2024
Reply from Kate Backdrop
Thank you so much for your feedback, and I’m glad to hear you’re enjoying the discounts! We are sorry to hear that one of the items arrived slightly torn.
Could you please let us know which backdrop was damaged? Additionally, could you check if the outer packaging was damaged as well? If possible, please send photos of the damaged backdrop and its packaging to our email at support@katebackdrop.com.
We will do everything we can to resolve this issue and ensure your satisfaction.
Great Company
The Backdrops were fantastic. Very good detail and soft. Arrived in a very timely manner as well. Extremely Satisfied and will be a returning customer
5 December 2024
I give this 5 ⭐
I give this 5 ⭐
Fast delivery and very good quality i purchased twice and very happy with my purchase will definitely business with them again.
4 December 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.