Spotted some unique trainers on Kate's Skates Amazon store. They didn't offer expedited delivery through Amazon so I ordered through their website instead. Arrived on time and they are a great pair of... See more
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Review summary
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Reviews shaping this summary
The product was exactly what I was looking for, at a competitive price. There was clear communication about when I should expect delivery. The product was securely packaged and arrived safely.
Delivered within 24 hours even though I asked for 3-5 days of delivery. Shockingly good service. There can be no better experience with an online store than that, especially aware from amazon.
Very happy with purchase and so is recipient. Thank you for sending so quickly. A great shopping experience, glad to support independent British business.
Company details
- #4 of 5 best companies in Skate shop
- #335 of 601 best companies in Clothing Shop
- #125 of 217 best companies in Shoe shop
- #5 of 8 best companies in Skateboard shop
- #103 of 134 best companies in Sporting Goods Shop
About Kates Skates
Written by the company
Contact info
12-22 Dalkeith Street, LA14 1SP, Barrow in Furness, United Kingdom
- support@kateskates.co.uk
- www.kateskates.co.uk
4.4
Excellent
837 reviews
Asks customers to review
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Hasn’t replied to negative reviews
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Present for a child
Skates are a present for a child and they were delighted!
They arrived when I expected them and match the description given!
3 September 2025
Swift delivery and well packaged
Swift delivery and well packaged. A great little shop we are happy to support.
27 September 2024
Thank you
Thank you, exactly what I wanted. I am so pleased with my skates.
They arrived in a timely manner,
13 May 2025
fast, quality and cheaper
Got some protective gear, the price was cheaper than main suppliers for the same stuff. Glad I found this website
18 August 2025
Easy and good!
Packaged and sent in good time, great price - super happy with my skates!
29 July 2025
No customer service
No customer service. Ignores emails & phone line doesn’t work.
Two weeks for dispatch and didn’t even send everything id ordered - luckily I paid via PayPal and was able to get my money back.
Avoid at all costs.
29 June 2025
Unprompted review
Honest stock availability unlike a lot…
Honest stock availability unlike a lot of so called skate shops.Thanks.
17 July 2025
Exceptionally fast delivery
7 July 2025
Great quality skates
Great quality skates, delivered on time and with great communication, would absolutely order from here again, thank you!
26 June 2025
Awful customer service
Do not use this company if you expect any sort of customer service, it doesn’t exist.
I returned my roller boots (had a broken wheel) on 30th May. Worn them for less than 20 hours indoors and they broke.
I’ve had 2 emails from them regarding my return. One to say they were assessing the boots to see if they were actually faulty and another one to say they were not faulty and they were replacing the wheel and returning the boots to me. It’s 3rd July and I’m still waiting.
They’ve had my money and they’ve got my boots as well.
I’ve contacted Amazon a few times to help. Up to now they haven’t done anything, despite me buying these through their website from this seller.
Read all the other 1star reviews on here, all very similar experiences.
Don’t buy from Kate’s skates, go elsewhere!
3 July 2025
Unprompted review
Items good but service poor
Items are good quality but service very poor. Had an issue with my order and have emailed and submitted a contact form and nobody has bothered to reply to me. Very poor indeed so wouldn’t recommend.
9 June 2025
Not true to size!
The skates are too big despite ordering the correct size. They feel at least a full size too big. I take an 5 in other skates and shoes.
Also there was a delay in delivery and the box was bashed.
I have asked to return them.
18 June 2025
Great skates for my daughter
Great skates for my daughter. Twenty years on from buying a pair for a friend from the same site. I'll definitely come back.
16 June 2025
I had no problems with Kates Skates
I had no problems with Kates Skates, order arrived promptly hassle free.
I actually ended up placing two orders on the same day as I’d forgotten something and someone was good enough to pick up on that and just send in one parcel.
Superb service.
3 June 2025
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