Kates Skates Reviews 

837
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 36 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the wide selection of unique items available and appreciate the excellent value for money. Many consumers highlight the high quality of the products received, often describing them as perfect and exactly what they wanted. The delivery service is consistently noted for being very quick, reliable, and well-packaged, often arriving sooner than expected. However, some customers also noted concerns regarding product quality, with a few experiencing items falling apart shortly after purchase or arriving with defects. Specific issues included belts with tacky paint and crumbling interiors, or skates developing structural problems within a year of use.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers expressing satisfaction with the quality and... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the speed and efficiency of... See more

Price

Users describe positive interactions with price, consistently highlighting excellent and competitive pricing.... See more

Quality

Customers consistently note positive experiences with quality, praising items like shoes and skates for being... See more

Order

Consumers find their ordering experiences to be ambiguous, with some reporting very fast delivery even when... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Spotted some unique trainers on Kate's Skates Amazon store. They didn't offer expedited delivery through Amazon so I ordered through their website instead. Arrived on time and they are a great pair of... See more

Rated 5 out of 5 stars

The product was exactly what I was looking for, at a competitive price. There was clear communication about when I should expect delivery. The product was securely packaged and arrived safely.

Rated 5 out of 5 stars

Delivered within 24 hours even though I asked for 3-5 days of delivery. Shockingly good service. There can be no better experience with an online store than that, especially aware from amazon.

Rated 5 out of 5 stars

Very happy with purchase and so is recipient. Thank you for sending so quickly. A great shopping experience, glad to support independent British business.


Company details

  1. #4 of 5 best companies in Skate shop
  2. #335 of 601 best companies in Clothing Shop
  3. #125 of 217 best companies in Shoe shop
  4. #5 of 8 best companies in Skateboard shop
  5. #103 of 134 best companies in Sporting Goods Shop

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

837 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.4

All reviews

(837)

50 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

When ordering a large

When ordering a large, the system has defaulted to a medium. Can’t contact Kates Skates to resolve as number is not connecting, and contact form is not sending. Have had to go through eBay instead

3 June 2025
Rated 5 out of 5 stars

My purchase all went spot on from…

My purchase all went spot on from ordering my weels to a super fast delivery I think kates skeats are brilliant it's was my first time with k.s. I will definitely be using this great store again and again also my weels a bang on thanks 😊

29 May 2025
Rated 5 out of 5 stars

Excellent shopping experience!!!!

I was looking for a certain product unavailable anywhere else, but they had it in stock 2 to be exact.
Ordered it right away and they had great communication of delivery. It took a little while to get it but to be expected since they were not located in the states. The product I received was in excellent condition and exactly as described. I would definitely recommend Kate's skates to anyone that wants great products at great prices. Overall great experience!!!!Would definitely shop again.

16 May 2025
Rated 5 out of 5 stars

Perfect

Product was exactly as described and of very good quality, delivery was also on time.

12 May 2025
Rated 5 out of 5 stars

I have purchased from KatesSkates…

I have purchased from KatesSkates several times and the buying experience has always been perfect. Their products are super, well wrapped, sent out quickly and the overall customer service is always brilliant! Many thanks for a fabulous shopping experience everytime and a Highly Recommended store:)

25 March 2025
Rated 2 out of 5 stars

No customer service if you have an issue

No customer service if you have an issue - I bought 2 pairs of inlines for my children (different styles) 1 of them is fine the other isnt and they are painful to wear. I emailed asking if there is any way to adjust / change the inside boot as the padding isn't right, I have had no response, and a £70 pair of Inlines that cant be worn. (They were a birthday present so werent tried on until a coupe of weeks after receipt)

16 January 2025
Unprompted review

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