The item was delivered to a Paketshop nearby, as if there was no one home to receive it, but I am quite sure that there was at least one person in the house. Furthermore, the man at the Paketshop ha... See more
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See what reviewers are saying
Die Lieferung und die Kosten waren ausgezeichnet. Die Funktionalität des Ständers ist sehr gut. Der einzige Minuspunkt ist für die Anweisungen. Typische chinesische Anweisungen bedeutet, dass Si... See more
So far all that I ordered came within 4 days...but now my order for the sun protection foil for the car has taken more than a week...and even though it's supposed to be delivered today. I didn't get i... See more
Company replied
It is good that Kaufland makes such purchases from countries such as China possible (there were no other means to order that item anywhere else), and it's also great that they sent me emails for most... See more
3.6
Average
77k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 83% of negative reviews
Typically replies within 48 hours
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***** perfect
28 June 2024
Unprompted review
Re Terrible card policy
Re: Kaufland.bg Botevgrad
Love you store but the Card organization is awful. We are from Chicago and this is terrible:
We didn't know about your store card. After spending over 320 BG Leva or around 165 Euros we wend to get the card. We got it, wanted to use it for this current purchase and we're told NO, you Cannot by a cold minded girl. Why. All over the world is allowed and encouraged. First impression is everything!!
Very disappointed. This is not not professional. Everything else about the store is great and nice choices and people. But you guys must change this bad, really bad policy. Rumen
29 June 2024
Unprompted review
Reply from Kaufland.de
Lieber Kaufland Kunde, vielen Dank für Ihr Feedback. Wir bedauern sehr, dass Sie negative Erfahrungen gemacht haben und bitten dies in aller Form zu entschuldigen. Da es sich bei Ihrem Anliegen um eine Kaufland-Filiale handelt, möchten wir Sie bitten sich per E-Mail direkt an das Kundenmanagement zu wenden: kundenmanagement@kaufland.de. Die Kollegen des stationären Kundenservices werden Ihnen dann gerne weiterhelfen. Mit freundlichen Grüßen, Ihr Kaufand.de Team
My best purchase ever
This carpet made in Turkey is my best purchase ever and it is worth every penny. It looks chic and elegant, good quality. I chose Rosa colour and it’s perfect Rosé colour.
I absolutely recommend this.
18 June 2024
Unprompted review
Super gut!!
21 June 2024
Unprompted review
Well trusted website
Well trusted website. Received the table I ordered even earlier than their expected delivery window! The product also same as what it was advertised.
18 June 2024
Unprompted review
Great product, good price. Poor Chinese instructions.
Die Lieferung und die Kosten waren ausgezeichnet.
Die Funktionalität des Ständers ist sehr gut.
Der einzige Minuspunkt ist für die Anweisungen. Typische chinesische Anweisungen bedeutet, dass Sie eine Menge zu erraten, wenn Sie den Ständer zusammen.
The delivery and cost were excellent.
The functionality of the stand is very good.
The only minus point is for the instructions. Typical Chinese instructions means you have to guess a lot when putting the stand together.
7 June 2024
Unprompted review
Reply from Kaufland.de
Dear Kaufland.de customer, thank you very much for your feedback. We are very sorry that you were dissatisfied and we would like to take this opportunity to apologize to you. Of course, we take your concerns seriously and will pass on your feedback in order to improve the quality of our service in the long term. Have a nice day . Kind regards, Your Kaufland.de Team
Hi, kaufland customers service
Hi,
I bought a blackview tablet 12 in offer, around the month of November. Black Friday moment.
It showed problems since the first week and I wrote to support to have it repaired or exchanged.
I was offered a refund and to buy another one. I didn't find it again in offer indeed, so I specifically asked for an exchange. I was then redirect toward Blackview customers service , because the guarantee was on them. ( I wrote a review also for blackview customers service ). It ended up that the tablet would not be exchanged by Blackview either because not available.
Getting back to Kaufland they couldn't solve the problem either. Just give me a refund.
In all those exchanges I had with them , I was always writing to a different new person, visibly not particularly aware of the previous exchanges and confronted to a sort of "automated" set of answers which would clearly not solve my problem. I still have this tablet and I don't want to spend more of what I initially spent.
So well despite the fast delivery, the nice offers, I won't advice everyone to buy there, in case of problems , the customers service is very lame.
15 November 2023
Unprompted review
Reply from Kaufland.de
Dear Kaufland.de customer, thank you very much for your feedback. We are very sorry that you were dissatisfied and we would like to take this opportunity to apologize to you. Of course, we take your concerns seriously and will pass on your feedback in order to improve the quality of our service in the long term. Have a nice day . Kind regards, Your Kaufland.de Team
Everything ended up fine with the order.
Everything ended up fine with the order.
1 June 2024
Unprompted review
The product description was 600…
The product description was 600 printouts with black cartridge and 450 printouts with colour cartridges but it is ended up with only 170 printouts. Very bad experience from Kaufland
15 May 2024
Unprompted review
Reply from Kaufland.de
Dear Kaufland.de customer, thank you very much for your feedback. We are very sorry that you were dissatisfied and we would like to take this opportunity to apologize to you. Of course, we take your concerns seriously and will pass on your feedback in order to improve the quality of our service in the long term. Have a nice day . Kind regards, Your Kaufland.de Team
Profile und Diskriminierung von Ausländern
Foreign Customers Beware!
The branch in Aschaffenburg has started profiling and discriminating against its foreign customers. The cashiers have recently started asking foreign customers to open their bag to show that they haven't stolen anything, and they even ask to see the inside of their pockets and if they have stolen the Kaufland grocery bag to put their items in. The best part of this public humiliation is that they only ask in German and only to the foreign customers. They also refuse to look you in your face as they do it then when they are satisfied that you are not a thief, they will scan your items and tell you thanks as you leave.
If theft is really a problem at the Aschaffenburg branch, Kaufland should be finding solutions, like investing in security and reviewing their cameras (they already have working cameras and machines that detect if items get stolen, right?!). Profiling and discriminating against customers are not solutions and will only lose the company a good chunk of its customer base in the long-term.
Edit: Two stars because I appreciate the apology.
19 April 2024
Unprompted review
Reply from Kaufland.de
Dear Kaufland customer, thank you for your feedback. We are very sorry that you had a negative experience and apologize for this in all forms. Since your concern relates to a Kaufland branch, we would like to ask you to contact customer management directly by email: kundenmanagement@kaufland.de . Our stationary customer service colleagues will be happy to help you. Kind regards, your Kaufand.de team
Won't tell which item can be sent to your address
Lets you fill your basket, painfully enter your payment details (tabs break the form), then tells you that one of the items in the basket can't be sent to Belgium, without detailing which one.
7 April 2024
Unprompted review
Reply from Kaufland.de
Lieber Kaufland.de Kunde, vielen Dank für Ihr Feedback. Es tut uns sehr leid, dass Sie unzufrieden waren und wir möchten uns auf diesem Wege bei Ihnen entschuldigen. Selbstverständlich nehmen wir Ihr Anliegen ernst und werden Ihr Feedback weitergeben, um die Qualität unseres Services nachhaltig zu verbessern. Einen schönen Tag noch . Mit freundlichen Grüßen, Ihr Kaufland.de Team
It's really amazing I really like it
It's really amazing I really like it. I love it. Thank you so much.
27 March 2024
Unprompted review
Super👍👍👍👍👍
21 March 2024
Unprompted review
Thank you
Thank you. You continue to impress by providing affordable yet high quality products.
21 March 2024
Unprompted review
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