Kelkoo logo
Visit website

Kelkoo Reviews 7

•
TrustScore 2.5 out of 5

2.3

Business-to-Business service
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

  1. Business-to-Business service

Information provided by various external sources

Online shopping and price comparison from Kelkoo. Shopping site featuring online shopping guides and user reviews to help you find the latest products at the best price available.

Contact info

2.3

Poor

TrustScore 2.5 out of 5

7 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

order not verified after putting in card details

i placed an order that the advert had amazon.co. put had kelkoo underneath. I placed my order gave card details but no payment was confirmed and no further info came through. i am an old age pensioner and are very worried that i have been scammed. i have no order or reference number and have speent all morning trying to sort it out

1 December 2025
Unprompted review
Kelkoo logo

Reply from Kelkoo

Dear Ian,

Thank you for reaching out and sharing your concern; we fully understand how worrying this situation must feel.

To clarify, Kelkoo is not a shop and we do not sell products, take payments, or process orders. We are a comparison service that simply redirects users to retailers such as Amazon.

If you entered your card details, this would have happened on the retailer’s website, not on Kelkoo. We have no access to your personal or payment information.

We suggest you to contact directly Amazon customer support.

Kind regards,
Kelkoo Group Support Team

Rated 1 out of 5 stars

Terrible ROAS

Terrible ROAS, promising great results but terrible outcome compared to other traffic sources. Our account manager could only apologize and said it was apparent that our business cannot sell successfully via Kelkoo (lighting bulbs and fixtures) so we ended the partnership immidiately after the first follow-up 5 weeks in. They took zero responsibility where they refused to reduce the invoice and they said there was nothing they can improve from their side. Cannot recommend.

5 October 2023
Unprompted review
Rated 1 out of 5 stars

Terrible services

Terrible services, low conversions, incompetent support. They have good commercial that tell you they will do everything and optimize the campaign for you, but they don't. When you see your money going away (a lot of money) they just answer "it's normal that's the beggining, just give us time to adjust your campaign" I'm still waiting after 1 year... If you want to invest your money smartly just DON'T go with them.

18 October 2017
Unprompted review
Kelkoo logo

Reply from Kelkoo

Hi Souf,

Apologies for the delay in our response, we just got access to our Trustpilot account and discovered your message. We are sorry to hear you’ve had a negative experience with Kelkoo Group. We always work hard to provide the best performances to our clients and we would be happy to understand what went wrong with your campaign. Feel free to contact us at www.kelkoogroup.com/contact-uk/ and we will be happy to answer any question you may have and show you the performances we are able to reach for our customers.

Rated 1 out of 5 stars

kelkoo is scam

kelkoo is scam
publisher should never work with them they dont pay you end of the month the issue two invoice to us and never pay us,

27 July 2017
Unprompted review
Kelkoo logo

Reply from Kelkoo

Hi Rana,

Apologies for the delay in our response, we just got access to our Trustpilot account and discovered your message. We are sorry to hear you’ve had a negative experience with Kelkoo Group. We always work hard to provide the best performances to our clients and we would be happy to understand what went wrong with your campaign. Feel free to contact us at www.kelkoogroup.com/contact-uk/ and we will be happy to answer any question you may have and show you the performances we are able to reach for our customers.

Rated 1 out of 5 stars

HHmmm!

Always bring up companies that dont sell the item I'm looking for.

18 April 2012
Unprompted review
Kelkoo logo

Reply from Kelkoo

Hi Glynno,

Apologies for the delay in our response, we just got access to our Trustpilot account and discovered your message. We’re sorry to hear you had a negative experience with our Price Comparison sites. We aim to continually improve our services, based on our customer feedback. Thank you for taking the time to share your thoughts with us.

Rated 4 out of 5 stars

Great to check prices, not as easy to buy.

I used to use this site in the past, however, nowadays it is more used as a price checker. Amazon sells more, for less.

12 April 2012
Unprompted review
Kelkoo logo

Reply from Kelkoo

Hi,

Apologies for the delay in our response, we just got access to our Trustpilot account and discovered your message. We aim to continually improve our services, based on our customer feedback. Thank you for taking the time to share your thoughts with us.

Show reviews in all languages. (7 reviews)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look