Paid £165.00 on 18th June for Paslode nails ! Now the 27th July ! Nothing!! Tried contacting this company? Lost count how many times !! No response whatsoever? Their web site is always under maintenan... See more
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I used them a good few times before and never had a problem so didnt have to deal with the customer service, but this time they sent out the wrong parts, all their fault, but they dont seem to want to... See more
Ordered a nail gun that wasn't suitable, no bump setting. Emailed to return no response. Opened a case on paypal, returned it to them. They didn't accept delivery so I lost my money. No communication... See more
I bought a metabo mitre saw from these guys on a Friday at around 3pm. Woke up Saturday morning with a text from dpd stating parcel will be there before 10am. What an incredible company great price an... See more
Company details
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Specialist supplier of professional power tools for the UK with 48 years in business.
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This company hasn't invited customers recently, so reviews may not be representative
Replied to 33% of negative reviews
Typically replies within 1 week
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Professional & Proactive good customer care
Order a high value item whilst moving house and although the payment was authorised by my banking app, they still taken the effort to call to confirm why the billing address was different to delivery on grounds of security. Really pleased ordered late Tuesday evening and security checked and delivered by DPD on Thursday. Will use again. Professional and proactive.
Poor service, good range
Seem to have a great range but found the staff to be exceptionally unhelpful. I'd recommend looking on the internet instead, the same advice i was offered by the shop staff when trying to purchase a circular saw and guide rail.

Reply from Kelvin Power Tools
metabo ts 254 table saw…
Purchased a metabo ts 254 table saw from Kelvin tools, and i have to say the service was first class.
I was concerned to buy the updated model and this company was the only one advertising this fact.
I am very pleased with my purchase, the saw is first class and excellent value for money, I set the saw up and only had to correct the rip fence which was marginally out, and have been more than happy with it since.
My tips, read and understand the instructions, and purchase from Kelvin tools.
Spent the best part of £500 on a new…
Spent the best part of £500 on a new Panasonic multi tool has been playing up for ages only got around to contacting company now (didn’t register my bad) but have receipt. Only a few days out of warranty Told there is nothing can be done.!! Not a good experience would not be using again.
###As a reply to kelvin power tools response I have contacted Panasonic direct and they have honoured the warranty without any problems don’t see how this couldn’t have been sorted by supplier, seems like they just couldn’t be bothered.

Reply from Kelvin Power Tools
Just had my DeWalt 1st fix gun…
Just had my DeWalt 1st fix gun repaired, it’s now firing better than when it was new. Fast and efficient service from start to finish, (1 week turnaround). Great job will definitely use again. 👍🏻
Excellent super fast service and…
Excellent super fast service and delivery and very competitively priced items. Would highly recommended this company. Many thanks.
Good price and support
I had an issue with the product, but their support contacted me and sorted it out in a very short time. Sometimes seals being open in order to remove the charger or battery, because you choose to buy it without these components. This sounds fair to me. Products are new and undamaged.
Bought a drill from them
Bought a drill from them, prompt shipping and any time I had to contact them they were on the phone no bother.
First time I have bought from kelvin…
First time I have bought from kelvin tools, I purchased a alfra mag drill, I have used these drills on hire for years occasionally and decided to buy one, iam so pleased with drill top quality for the price, I really like the power lead very long and flexible, to top it off excellent case as well, the drill was advertised with a keyless chuck but came with a keyed chuck, iam not disappointed with that as this is made in Japan and is a quality chuck I can live with that, fast delivery. I would recommend this company.
Incredible service.
I bought a metabo mitre saw from these guys on a Friday at around 3pm. Woke up Saturday morning with a text from dpd stating parcel will be there before 10am. What an incredible company great price and service. A lot of companies use covid as excuse for slow delivery not this company will look on their site before buying any more tools.
I have not used Kelvin tools before but…
I have not used Kelvin tools before but wanted to buy local to me, very good website and all the items in stock that I wanted and good prices, I was kept up to date by email for next day delivery which was advertised on there website, all items were well packaged and delivered on time, very impressed and definitely will be buying again from Kelvin power tools...,👍
Bosch multi tool broken seal
I had ordered a new Bosch multi tool, have arrived with an broken factory fitted seal, tapped back by them. They have refused to take it back unless pay the return charge, the broken seal was not stated on their website when purchased. Very bad customer service as well.

Reply from Kelvin Power Tools
I bought 3 boxes of paslode nails from…
I bought 3 boxes of paslode nails from these guys on a saturday. It got delivered on the tuesday. It was a very good price price on the net, with an excellent choice and good stock levels. I got an email advising delivery slot/time, all in all.....an excellent experience. thanks
Outstanding customer care!
I gave the store a call on Friday afternoon as the battery charger for a Bosch tool I'd purchased from them was showing an error.
Absolutely hassle free call, no drama and I received the replacement charger the very next day, yes, on a Saturday!
Now THAT'S what I call service!!
Many thanks KPT!
These guys are awesome
These guys are awesome, customer service is amazing.
Fast despatched, always have delivered next day, I will use these guys wherever I can. Good work, keep it up...
I spoke to a very helpful guy at Kelvin…
I spoke to a very helpful guy at Kelvin Power tools and within a minute he had me sorted. the power tool was delivered at 09.57 am the very next day as promised and I could not be happier. all of my order was well packed and protected from Scotland to Wisbech in less than 24 hours what more could you ask for. thanks guys at Kelvin power tools I will deffo buy from you again.
good customer service and very prompt delivery
We bought a generator from Kelvinpowertools and it was delivered on time the next day, even with all the current issues with lockdown!
Excellent customer service, prompt delivery and good communication - what more could you ask for?
First Class Service
Nail gun service and repair- great job, excellent communication, quick turnaround. Highly recommended
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