Kelvin Timber Reviews 

359
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 89 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently mention that the online ordering system is extremely straightforward and user-friendly, making purchases quick and completely hassle-free. Furthermore, consumers appreciate the exceptionally fast delivery times and note that the delivery drivers are very polite, friendly, and helpful when offloading heavy materials. Reviewers also express great satisfaction with the competitive pricing, excellent product quality, and responsive support teams assisting them. However, some customers also noted occasional problems, such as unexpected delivery delays, minor communication gaps regarding order updates, and inflexible staff reactions when trying to modify active purchases.

What people talk about most

Delivery service

People report positive experiences with delivery service, frequently highlighting fast shipping times and... See more

Staff

Customers consistently note positive experiences with staff, describing office workers and yard teams as... See more

Order

Consumers find order satisfaction high, reporting that the ordering process is very easy, supported by prompt... See more

Service

Clients share positive opinions on service, frequently highlighting excellent communication, helpful staff,... See more

Price

Users describe great satisfaction with the pricing, frequently highlighting very reasonable costs and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I use Kelvin Timber as they are my local Timber merchant and they are a very friendly and reliable company that do there best to help their customers at all time's. Always nice and clear and extreme... See more

Rated 5 out of 5 stars

I have always found Kelvin Timber to be a friendly, efficient and straightforward company to deal with. As a private customer it is easy to order online and the confirmation email and phonecall I get... See more

Rated 5 out of 5 stars

This is a company I would highly recommend. They give a true professional service. The staff listened and could not have been anymore helpful to help with the delivery. Only today l have recommended... See more

Rated 5 out of 5 stars

Company phoned to confirm delivery only after a few days putting the order in. Delivery driver turned up with the goods and was able to place them down exactly where I wanted them , he had a good pos... See more


Company details

  1. Timber merchant
  2. also in
  3. Building Materials Supplier
  4. DIY Store
  5. Door supplier
  6. Landscaping Supply Shop

Written by the company

Kelvin Timber, a cherished family-run Timber and Builders Merchant, finds its home in the welcoming locales of Milngavie and Hamilton, nestled on the periphery of the vibrant city of Glasgow. Our story began in 1970, and since then, we have remained dedicated to providing an invaluable service to a diverse clientele, spanning trade professionals and the general public alike. With a rich history steeped in the ethos of trust and quality, our mission goes beyond mere commerce. We are passionate about encouraging people to make astute shopping decisions and advocating for the support of local businesses. In a world dominated by mass production and impersonal transactions, we stand as a beacon for those who wish to shop with intention and invest in their local community. At Kelvin Timber, we take pride in our role as a trusted partner for builders, DIY enthusiasts, and those seeking quality timber and building materials. Our knowledgeable team is committed to offering invaluable insights, reliable products, and a personal touch that sets us apart. We aim to empower our customers to shop smart, make informed choices, and foster a sense of pride in shopping local. We believe that every transaction is an opportunity to build a stronger, more vibrant community, one timber plank at a time.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

359 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.7

All reviews

(359)

89 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Great service, have used on several occasions and every time it has been a good experience. Professional, friendly and helpful. Thank you

1 April 2026
Rated 5 out of 5 stars

Good communication and a far more…

Good communication and a far more personable service than you would get from national chains offering same products. Will be using this local business all the time when required going forward.

23 March 2026
Rated 5 out of 5 stars

Very Happy

Wood was perfect for what I needed. Great quality and really good communication about the delivery.

10 March 2026
Rated 3 out of 5 stars

Customer service

I made an order for 2 door's, A/B was very comnutitive. But after he'd gone on holiday, little was done. I had to email numerous times. Eventually, I phoned and spoke to Stephen , who dealt with my issue very efficiently. He sorted it and I got my door's delivered the next morning. However, there didn't seem to be anything Stephen had to work with about my order, apart from my word. I work in retail, and it's always appreciated if someone goes the extra mile. Thank you Alan and Stephen.

15 March 2026
Rated 5 out of 5 stars

Would definitely recommend

First time using Kelvin timber and I would definitely use again. Whole process was easy, good communication after I submitted my order and the delivery guy was brilliant and had it unloaded and where I wanted in no time.

26 February 2026

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