Kelvin Timber Reviews 

359
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 89 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently mention that the online ordering system is extremely straightforward and user-friendly, making purchases quick and completely hassle-free. Furthermore, consumers appreciate the exceptionally fast delivery times and note that the delivery drivers are very polite, friendly, and helpful when offloading heavy materials. Reviewers also express great satisfaction with the competitive pricing, excellent product quality, and responsive support teams assisting them. However, some customers also noted occasional problems, such as unexpected delivery delays, minor communication gaps regarding order updates, and inflexible staff reactions when trying to modify active purchases.

What people talk about most

Delivery service

People report positive experiences with delivery service, frequently highlighting fast shipping times and... See more

Staff

Customers consistently note positive experiences with staff, describing office workers and yard teams as... See more

Order

Consumers find order satisfaction high, reporting that the ordering process is very easy, supported by prompt... See more

Service

Clients share positive opinions on service, frequently highlighting excellent communication, helpful staff,... See more

Price

Users describe great satisfaction with the pricing, frequently highlighting very reasonable costs and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I use Kelvin Timber as they are my local Timber merchant and they are a very friendly and reliable company that do there best to help their customers at all time's. Always nice and clear and extreme... See more

Rated 5 out of 5 stars

I have always found Kelvin Timber to be a friendly, efficient and straightforward company to deal with. As a private customer it is easy to order online and the confirmation email and phonecall I get... See more

Rated 5 out of 5 stars

This is a company I would highly recommend. They give a true professional service. The staff listened and could not have been anymore helpful to help with the delivery. Only today l have recommended... See more

Rated 5 out of 5 stars

Company phoned to confirm delivery only after a few days putting the order in. Delivery driver turned up with the goods and was able to place them down exactly where I wanted them , he had a good pos... See more


Company details

  1. Timber merchant
  2. also in
  3. Building Materials Supplier
  4. DIY Store
  5. Door supplier
  6. Landscaping Supply Shop

Written by the company

Kelvin Timber, a cherished family-run Timber and Builders Merchant, finds its home in the welcoming locales of Milngavie and Hamilton, nestled on the periphery of the vibrant city of Glasgow. Our story began in 1970, and since then, we have remained dedicated to providing an invaluable service to a diverse clientele, spanning trade professionals and the general public alike. With a rich history steeped in the ethos of trust and quality, our mission goes beyond mere commerce. We are passionate about encouraging people to make astute shopping decisions and advocating for the support of local businesses. In a world dominated by mass production and impersonal transactions, we stand as a beacon for those who wish to shop with intention and invest in their local community. At Kelvin Timber, we take pride in our role as a trusted partner for builders, DIY enthusiasts, and those seeking quality timber and building materials. Our knowledgeable team is committed to offering invaluable insights, reliable products, and a personal touch that sets us apart. We aim to empower our customers to shop smart, make informed choices, and foster a sense of pride in shopping local. We believe that every transaction is an opportunity to build a stronger, more vibrant community, one timber plank at a time.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

359 reviews

5-star
4-star
3-star
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1-star

Asks customers to review

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Hasn’t replied to negative reviews

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4.7

All reviews

(359)

89 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great experience

Well priced material, timely delivery, quick response when I’ve had any issues (have been minimal).
Came to collect returns.
Would recommend them to anyone.

29 October 2025
Rated 4 out of 5 stars

Easy to order from!

Everything went smoothly via the ordering system. Received emails keeping me updated, although the one telling me to come in to collect my order seemed to get lost somewhere. Pick up was straightforward too.

27 October 2025
Rated 5 out of 5 stars

Well priced and promptly delivered by…

Well priced and promptly delivered by pleasant driver

29 September 2025
Kelvin Timber logo

Reply from Kelvin Timber

⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐ Thanks Brian, its appreciated you took time out your day! Ill pass along to the driver, he loves these comments!

Rated 5 out of 5 stars

Did everything right

Did everything right, from ordering to delivery, spot on, and excellent prices.

6 October 2025
Kelvin Timber logo

Reply from Kelvin Timber

⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐ Aww Barbara, you done the right thing by complimenting us, we appreciate you so much. Thank you

Rated 5 out of 5 stars

Great local timber merchant

Great local timber merchant.
Had what I required and delivered next day.
Very happy

24 September 2025
Kelvin Timber logo

Reply from Kelvin Timber

⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐ Thanks Mr Morgan for shopping Local, you don't understand how much it means to all of us working here. Have a superb day! Nicola

Rated 5 out of 5 stars

Very pleased!

Great communication and delivery when agreed. All wood as ordered and good quality. Helpful and friendly delivery staff.

29 September 2025
Kelvin Timber logo

Reply from Kelvin Timber

⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐ Thanks Jen, we really couldn't ask for better than that. We appreciate your time to leave us such a good comment. Have a great day. Nicola

Rated 5 out of 5 stars

KelvinTimber

Good communication
Fast delivery
Quality as expected.

29 September 2025
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Reply from Kelvin Timber

⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐ Thanks Geo, we work hard to maintain amazing quality with our products we source within the UK so products meet the requirements of customers. Have A FAB DAY! Nicola

Rated 4 out of 5 stars

Full delivery as ordered only complaint…

Full delivery as ordered only complaint was it turned up out of the blue with no prior notice which we were told we would get when the order was sent to our local branch

29 September 2025
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Reply from Kelvin Timber

⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐ Thanks Ross, and fair comment, it's unusual for the team not to reach out - sometimes emails hide in the junk folder but I will pass this feedback along. We hope you have an amazing day! Nicola

Rated 5 out of 5 stars

Great company to deal with

competitive prices,
good service,
Great wood

29 September 2025
Kelvin Timber logo

Reply from Kelvin Timber

⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐ Another hat trick Philip, the team are blushing. Thanks so much for taking time out your day to leave us an amazing response. We hope your week is a winner! Nicola

Rated 5 out of 5 stars

5 star service as always.

25 September 2025
Kelvin Timber logo

Reply from Kelvin Timber

⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐ Here is 10 stars for you Andrew. You know why, time, you took time to leave this awesome review, we appreciate it so much! Have a awesome day. Nicola

Rated 5 out of 5 stars

Excellent service with a smile.

Easy to order online,good price. Exellent service, quick delivery to Hamilton store for pick up. Kept informed by branch manager of order progress.
On collection the team were friendly and very helpful and took care when putting the goods into my vehicle.. Have used this branch in the past and will continue to do so.

25 September 2025
Kelvin Timber logo

Reply from Kelvin Timber

⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐ Amazing Jeanne, sounds like we done it right from the start to finish. I pass on these messages all the time, so the team will be grinning from ear to ear. Have the best day and cannot wait to see you again! Nicola

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