Kelz0r.dk Reviews 

2,385
TrustScore 3.5 out of 5

3.6

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Rated 5 out of 5 stars

I ordered 2 Pokémon plushie keychains. They told me 1 of them were not in stock, and they responded fast when I changed to a new plushie. They answered emails fast and they have very good customer ser... See more

Rated 1 out of 5 stars

I made an order to them in cardmarket. I ordered two Pokemon battle decks. They never sent the order or replied to my messages. After waiting over two weeks, i just cancelled the order and got ref... See more

Company replied

Rated 5 out of 5 stars

Purchased a deck from the them at a very good price, being sold through CardMarket. The purchase was simple, no issues with payment and the item arrived sooner than expected. Everything went well and... See more

Rated 5 out of 5 stars

Best Pro Pokémon seller I've dealt with. Bought from them yet again. Fast, cheapest prices, safe packaging and excellent communication. A+ Edit: I always buy via Cardmarket and their stock/supp... See more

Company details

  1. Hobby shop

Written by the company

Kelz0r.dk - Magic Cards - Yugioh kort, WoW TCG, Rollespil & Brætspil.


Contact info

3.6

Average

TrustScore 3.5 out of 5

2k reviews

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3.6

All reviews

(2,385)

213 reviews in the last 12 months

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Rated 1 out of 5 stars

Absolute horrible experiences

Absolute horrible experiences, and not once. Insane delivery times and often cancelled orders. They do not have the items they say in stock. they try to source them for cheap, let you wait and if they cant find them, they will cancel your order. Dont buy here, there are better sellers out there. Not a legit business

24 July 2025
Unprompted review
Kelz0r.dk logo

Reply from Kelz0r.dk

Hello Milan

We are sorry to hear about your experiences shopping with us.

When you place an order with us, it is first and foremost a request for the items we have in stock locally, and secondly for what we can bring in from our suppliers.
When we process an order by setting items aside and/or bringing in products from suppliers, we confirm that what has been ordered can be delivered as we inform you of an estimated processing time for the order.
If a product is not in stock locally, however, there is sadly a certain risk that we are not able to deliver it for the order.

If you need any help from us, you can alwayys contact our support team through the mail on our website.

Support Team Kelz0r

Rated 5 out of 5 stars

Communicative, fast and high quality

Compré desde su página de cardmarket, todo llegó en 5 días desde Dinamarca a España, bien protegido y en buen estado. Fueron comunicativos en todo momento y respondieron mis dudas rápidamente, muy recomendable.

I bought from their cardmarket page, everything arrived in 5 days from Denmark to Spain, protected and in perfect condition. They were communicative in every moment and answered all my doubts quickly, highly recommended.

22 July 2025
Unprompted review
Rated 5 out of 5 stars

Very positive experience

Very positive experience. I made a purchase and immediately noticed their professionalism. They were very willing to provide information, responded quickly to any questions, and packaged with great care.

11 July 2025
Unprompted review
Kelz0r.dk logo

Reply from Kelz0r.dk

Thank you for the review Luca.

We are happy to hear about your experience with our support team.

We hope that you will be shopping with us again. :)

Kelz0r Support Team

Rated 5 out of 5 stars

Very trustworthy

Very trustworthy! Allways get full orders and nicely on time. Pricing is good aswell.

12 July 2025
Unprompted review
Kelz0r.dk logo

Reply from Kelz0r.dk

Thank you Klaas for the review

We are happy to hear about your good experience with us.

We hope that you will be shopping with us again. :)

Kelz0r Support Team

Rated 2 out of 5 stars

Hit and miss

This store is hit and miss some times. They have an amazing assortment of items on their website but before you order make sure to ask if they have it in stock, because most of the time it will not say on their website if the item is available even tough it is for sale. Several times I have placed orders and waited 1-3 weeks only to get a message saying that one of the items is not possible to get and send me an incomplete order. In some occasions i have experienced that when ordering magic cards for below card market value they will say that the item is not possible to get, remove it from my order, only to raise the price later on their website.

If you need items for a certain date make sure you tell them because the wait time can sometimes be up to 4 weeks when ordering domestic.

I really want to like this shop because I have ordered a lot from here, but placing orders only to have them rejected, or having to wait for several weeks, getting faulty orders and getting no compensation what so ever when having problems with orders.

I think the best approach if you want to shop here is to show up to the physical store.

Don't get me wrong, I have received several orders without a problem but around 40% of the times there is some kind of problem, so I will choose a different store or just order from the producers directly in the future.

17 April 2025
Unprompted review
Kelz0r.dk logo

Reply from Kelz0r.dk

Thank you for taking the time to leave a review. We’re sorry to hear that your experience with our webshop has been inconsistent, and we fully understand your frustration with issues around stock availability, delays, and order handling.

We appreciate your honesty — both in pointing out the positives and where we’ve fallen short. Your feedback is important to us and has been noted.

If there’s ever a specific issue you’d like us to follow up on or clarify further, you’re very welcome to reach out to our customer service team directly.

We truly appreciate your support and wish you all the best going forward, whether you continue shopping with us or choose another solution.

Kelz0r.dk

Rated 5 out of 5 stars

Professional and outstanding

Amazing job to deliver the products on time even though their supplier put them through quite a conundrum! Communication was polite and on point! Would purchase with them again

1 July 2025
Unprompted review
Rated 5 out of 5 stars

very professional in what they do

This is the 2nd time I ordered a precon. It was sinds quite faster and neatly. The people at Kelz0r knoe what they are doing and they are good at it. They even send some extra's along in the package. I'm very happy to be able to buy from them.

10 June 2025
Unprompted review
Rated 1 out of 5 stars

1.5 months wait time, products came with seal ripped in places

I wouldn't order online from them.
getting your products 1.5 months later is a special privilege available for B2B customers. As a normal client you might wait 3 months for products shown as available when you place your order.
Also, if you still want to order, please remember to tell them that you want your products undamaged

21 April 2025
Unprompted review
Kelz0r.dk logo

Reply from Kelz0r.dk

Greetings.

We are sorry to hear that you feel you have had a negative experience shopping with us.

Sadly, as we are given to understand from your emails to us, you have made several gross misunderstandings of how our webstore works, even after we explained everything to you in detail.

As explained on the webstore, most orders are shipped within 10 days.

However, when you place a preorder for an item that is not currently available, it may indeed be several months before that product is available. We recommend checking up on product ETAs in the top of their descriptions - as well as under "My Orders" while logged in on the webstore - if you want an update for this.

Sadly not all products are manufacted with pristine outer packaging - in the case of packaging that is meant to be discarded, a slight cosmetic blemish is not as such a defect of the product itself.
However, in case a product is needed in pristine condition, for example in order for it to be part of a collection for display purposes, we generally recommend informing us of your intent via the comments field - that way we can avoid shipping an item with cosmetic blemishes, and will alert you in case something is not possible to guarantee will arrive in pristine condition.

In your particular case, a single product arrived with a slight cosmetic blemish, and we offered a discount to remedy the issue, as well as free products.

We are saddened by your reaction to this entire affair, as we have done our best to help you in this matter.

Your threats of self-harm were entirely inappropriate as well - however, please understand that we wish you well and hope you find the help you need.

Rated 5 out of 5 stars

Fast and Secure

The delivery was fast and the packaging was very secure with big bubble wraps around the item.

A very good costumer experience!
- EmiBnuy

2 June 2025
Unprompted review
Rated 3 out of 5 stars

It's so close to being perfect.

In total I placed 4 orders so far, of which 2 were fulfilled, 2 were cancelled -- speaking purely of Magic items.

I would like to start out with the positives first:

- Huge selection of items, from modern sets to vintage rarities, this is the place to go, if you are a sealed vintage collector or if you are into some of the more obscure Magic items.

- The packaging is great! Bubblewrap all around, customized tapes to hold it all together, ample packaging material, so nothing moves and the fulfillment speed is great.

- A lot of payment options, why I vastly prefer their own website > Cardmarket (which is bold, coming from me, who sells on Cardmarket).

Now for the singular negative point, which is starting to "sour" my experience a bit, and to preface this: I am fully aware, that this whole thing is perfectly covered in their conditions but still I would like to talk about it.

When you go the website and filter for let's say "Bundles/Fat Packs" you will get a vast selection of items, many of which have price tags, special tags with indicators like "*rare*" or "*only x amount left*" etc, which makes this whole selection seem like, that most if not all of the items are somewhat in stock.

Now if you pick an item, that is not in stock anymore and not able to be sourced and (in my case a Lorwyn and a Morningtide Fat Pack) put it in your shopping cart, you get no warning. You can simply go ahead, pay, get an official confirmation of your order and you will then wait anywhere from 1 to 2 days until you either get:

a.) a shipment confirmation of your item(s)

or

b.) a cancellation with a heartfelt, long message saying, that your order is nothing but a "request" to check the inventory stock in the first place AND THEN it will move over to a proper sale, which is why you are literally left in the dark for a little bit, not knowing if you are able to even get the item or not.

Now most of the time this wouldn't be too bad, but imagine you have 2 deals on a singular, rare item. One is cheaper (kelz0r) and one is more expensive but for sure available, you now go ahead, buy it and you lost the other deal, suddenly leaving you with nothing at all, because their inventory system is not properly updated/updating with their real-world inventory.

I now figured out a way, to at least make sure, *some* items are in stock, by cross-referencing their Cardmarket inventory, but come on guys. That cannot be the norm?

Why do you even have listings of certain items, if they are not in stock? Just remove the listing and add them back up, once they are actually procured.

Not only am I losing potential deals and time, but you too! Having to go and look for items, that are not there, just to cancel the order and have the customer back at 0.

I will say, I won't stop looking for vintage items from you guys, as there is really no other good way, but if this keeps happening over and over again, I will simply bite the bullet and pay up to get them from somewhere else, even If it means longer shipping times and more costs on my side (ebay/international purchases).

Otherwise, everything is in order and great, but this is really backwards for a 2025 online shopping experience.

13 May 2025
Unprompted review
Kelz0r.dk logo

Reply from Kelz0r.dk

Greetings.

We are sorry to hear that you feel there have been issues with your orders with us.

There seems to be some misunderstanding as to how our webstore works, which we will happily help clear up.

For the majority of orders, they consist of items which are in stock locally.
If an item is not in stock locally, we do our best to bring it in from a supplier - and in most cases this is successful, which results in some processing time before we can ship an order.
In a minority of cases, one or more items which is needed from a supplier will sadly not be possible to deliver.

In general, however, items that are marked as on *Sale* on the webstore are most often in stock locally, or are available in sufficient quantities en route to us that we are very confident that we can deliver them (for instance in the case of a few rare preorders marked with *Sale*).

In some cases, it may be possible to see whether an item is in stock locally on another platform, such as Cardmarket, but it is not guaranteed due to the large volume of orders we regularly receive - another customer might have ordered the same items earlier than you, meaning that their order is ahead in the queue.

Whenever we discover that an item cannot be delivered, we also make it impossible to order that item on the webstore - this is why you might notice that some items are marked as *Unavailable* or are entirely removed from the webstore. We generally only list products that we are confident we can bring in at the time of adding it to the webstore or making it available for purchase.
However, as stock changes constantly with our large network of suppliers, sadly it is still possible to order items that later turn out to not be available at that time, since we need to confirm stock manually, including stock with our suppliers.

Still, this setup makes it possible to offer our large selection of products at often very low prices, and we will continue to do our best to make it easier to make informed decisions when shopping with us.

We thank you for your understanding and apologize for any inconvenience caused by items being sold out in your orders with us.

Rated 5 out of 5 stars

Great seller!

Fast and uncomplicated delivery after ordering on cardmarket.com.
Product was originally sealed and carefully packed. Also sent a message with tracking code beforehand.
Would definitely recommend!

2 May 2025
Unprompted review
Rated 5 out of 5 stars

Amazing

Efficient, smooth and fast!

Product amazingly packaged, shipped very fast. The communication was straight to the point. Would definitely order from here again.

2 May 2025
Unprompted review
Rated 1 out of 5 stars

self-satisfied and arrogant

you never know what you get. they offer everything, but cancel wahtever they want. the charge you more shipping without asking and EVERY package arriving looks like eaten by a dog! having lots of pictures and documents. i talked to them many times but even the service is getting worse and worse. stopped ordering there.

22 April 2025
Unprompted review
Kelz0r.dk logo

Reply from Kelz0r.dk

Greetings.

We are sorry to hear that you feel you have had a negative experience shopping with us.

What you describe does not match how we operate at all - we only ever increase the shipping cost in case of changes made by the customer (for example in case of products being added), and as a rule our shipments arrive without damages, though mistreatment from the postal company is not something we can prevent entirely ourselves either.

If you ever receive a shipment from us where the package seems to have been damaged, we recommend that you contact us immediately, including image attachments showing both the package itself and the shipping label. Such behavior from the shipping company is never excusable, and we always make sure to follow up on any shipping issues to ensure that the customer receives what they ordered, without damages.

However, given that you have not provided any information that matches our customer records, and since the contact information you have provided doesn't correspond to any communication we have received from customers, sadly we cannot confirm exactly what may have happened in your case (or if you have made any purchases with us at all).

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