Kelz0r.dk Reviews 

2,392
TrustScore 3.5 out of 5

3.6

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Rated 5 out of 5 stars

I ordered 2 Pokémon plushie keychains. They told me 1 of them were not in stock, and they responded fast when I changed to a new plushie. They answered emails fast and they have very good customer ser... See more

Rated 1 out of 5 stars

I made an order to them in cardmarket. I ordered two Pokemon battle decks. They never sent the order or replied to my messages. After waiting over two weeks, i just cancelled the order and got ref... See more

Company replied

Rated 5 out of 5 stars

Purchased a deck from the them at a very good price, being sold through CardMarket. The purchase was simple, no issues with payment and the item arrived sooner than expected. Everything went well and... See more

Rated 5 out of 5 stars

Best Pro Pokémon seller I've dealt with. Bought from them yet again. Fast, cheapest prices, safe packaging and excellent communication. A+ Edit: I always buy via Cardmarket and their stock/supp... See more

Company details

  1. Hobby shop

Written by the company

Kelz0r.dk - Magic Cards - Yugioh kort, WoW TCG, Rollespil & Brætspil.


Contact info

3.6

Average

TrustScore 3.5 out of 5

2k reviews

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Replied to 96% of negative reviews

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3.6

All reviews

(2,392)

218 reviews in the last 12 months

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Rated 1 out of 5 stars

I can't recommend this

I can't recommend this. When ordering, even after payment, you can't know whether the product will arrive or not. I don't think it's very legal to sell products that don't exist.

18 April 2025
Unprompted review
Kelz0r.dk logo

Reply from Kelz0r.dk

Greetings.

We are sorry to hear that you feel you have had a negative experience shopping with us.

As explained on the webstore, not all items are in stock locally - this makes possible our large selection and often low prices.
We have a huge quantity of products in stock locally, and we always attempt to bring in any items which are not in stock locally from our core suppliers.

However, we will generally not list product that does not exist, unless a product simply has not been manufactured yet (for example in the case of a preorder).

When you place an order with us, it is first and foremost a request for the items we have in stock locally, and secondly for what we can bring in from our suppliers.
When we process an order by setting items aside and/or bringing in products from suppliers, we confirm that what has been ordered can be delivered as we inform you of an estimated processing time for the order.
If a product is not in stock locally, however, there is sadly a certain risk that we are not able to deliver it for the order.

Luckily this only happens very rarely, and most orders are shipped within 10 days of being placed.

Rated 5 out of 5 stars

Cardmarket.com

Our business was conducted over at Cardmarket.

Very quick delivery and good communication on chat, all items were delivered in good condition and proper packaging.

Will most likely do business with them again, thank you kindly =^.^=

4 April 2025
Unprompted review
Rated 2 out of 5 stars

Too much of a pain

The rating is based off of 2 personal experiences.

First of all they are LEGIT and if they have the product you will receive it.

Unfortunately as mentioned in other reviews they do not stock all the product they list as available. You can spend an hour searching through the huge catalog of items they list available and place a huge purchase just to receive an email a few days later letting you know that over 1/2 the items you had purchased aren't available anymore and they will change the status on website to unavailable. Then a week or so later those same items will magically reappear and if you try to order them again, they will once again tell you in a couple days that sorry the item is no longer in stock and make the item unavailable again. It's a rinse and repeat.

Sometimes the items reappear at same price you purchased and other times they greatly raise the price.

Overall their prices are all over the place. You may find reasonable prices (within $5 of market) and other times prices for a single card may be 3X the current market.

It's a really bad business practice to list products you know you do not have available but list them as available. It would be one thing to be out of stock on a "limited" or "rare" item but then to relist the exact same item again after you already claimed you didn't have it is where the issue lies. I wish I could rate higher but time is money and wasting time searching for several items for a gift just to find out that they really weren't available is just not acceptable.

If they ever fixed their stock issue then the rating would be higher, but as of right now it's place an order and hope a few days later that everything you wanted is available.

"Luckily, only rarely is a product sold out - and if we ever discover that we can indeed not deliver a product, we will make it impossible for customers to order it again for the foreseeable future."

Yet I placed an order 2 times for Arceus and Shaymin pins and both times I got the email it's out of stock and yet once again you put it back on the website after a week or 2. Every single item I had placed an order for the second time was relisted on or close to the same day. It's like you have a schedule to relist all items that are unavailable after a certain period.

21 March 2025
Unprompted review
Kelz0r.dk logo

Reply from Kelz0r.dk

Greetings.

We are sorry to hear that you feel you have had a negative experience shopping with us.

We are working hard to be able to offer a unique selection, and to deliver your products as soon as possible - as we explain on the webstore, there are sometimes extended processing times on certain sections of the products we sell, as we do not keep everything in stock locally. This, however, makes the wide selection and the low prices possible!

Luckily, only rarely is a product sold out - and if we ever discover that we can indeed not deliver a product, we will make it impossible for customers to order it again for the foreseeable future.
Sometimes an item does return to our catalogue at a later date, in case one of our suppliers offers the product to us again. The stock levels of our suppliers is subject to change, however, and and item may end up being unavailable again if you are unlucky and place an order after our suppliers have run out again.

There is not a set schedule to re-list all unavailable products, and it sounds like you have simply ordered at unlucky times. If a product is re-listed on the same day it is made available, it is due to radically changed information from a supplier.

Rated 1 out of 5 stars

Avoid them

Avoid them. Nothing terribly insidious, they just do not have anything in stock, despite what their website says. They say its so they can keep prices low, but prices are often on par with other retailers. Just buy elsewhere, it saves time.

3 April 2025
Unprompted review
Kelz0r.dk logo

Reply from Kelz0r.dk

Greetings.

We are sorry to hear that you feel you have had a bad experience shopping with us.

As explained on the webstore, not all items are in stock locally - this makes possible our large selection and often low prices.
We have a huge quantity of products in stock locally, and we always attempt to bring in any items which are not in stock locally from our core suppliers.

Sadly, the one rare and out-of-production product that you ordered in the single order you placed with us sadly was not possible to procure at this time.

Even if it were possible to deliver the product, your short deadline meant that it would not be possible to guarantee that the product would be delivered on time with international shipping, either way.

Rated 5 out of 5 stars

Journey Together Booster Box

I pre-ordered a Pokémon booster box off of Cardmarket, and it arrived safe and sound with no issues! It was still sealed, as the original product should be.

2 April 2025
Unprompted review
Rated 5 out of 5 stars

Delivery service and condition of the package

I ordered the book on Friday and the following Monday it was already on the way. Arrived in a week (in Ireland! where I live) in perfect condition (packed in an optimal way).
They' ve always replied quickly to my questions, cannot recommend this page enough :)

24 March 2025
Unprompted review
Rated 5 out of 5 stars

Pokemon cards very good :)

Ordered pokemon cards from them trough cardmarket and they were quick to react when i had a question and it was shipped fairly quick. and nothing wrong with products.

14 November 2024
Unprompted review
Rated 5 out of 5 stars

Pokemon pre order

Pokemon pre order, a bit late due to issue with prismatic évolutions printing, but I got ALL my order as soon as it was available, excellent package, fast delivery, excellent price. I strongly recommend this seller!

14 March 2025
Unprompted review
Rated 5 out of 5 stars

Great seller!

I bought stacking mini tins on cardmarket from this seller. Great experience! Safe package, fast delivery and a professional seller who gives updates in detail. I highly recommend this seller.

13 March 2025
Unprompted review
Rated 5 out of 5 stars

Pokemon

Ordered 2 Elite Trainer boxes at still a very good price.
Package was in perfect state!
Will gladly order again.

8 March 2025
Unprompted review
Rated 1 out of 5 stars

Do not order they are scammers

Ordered from them and it's been nothing but issues and refunds and chargebacks for no reason or explanation.

I just cant stress enough that it's a 100% scam and most of the bad reviews here have the exact same issue as me, customer support is horrible to talk to and feels like they just want your money even for canceled items.

Never buy from them they will rry their best to scam you and make you confused through tons of emails.

Will never buy from this store again.

9 January 2025
Unprompted review
Kelz0r.dk logo

Reply from Kelz0r.dk

Greetings.

We are sorry to hear that you feel that you have had a negative experience shopping with us.

Given that your only provided name is "Customer" and that you have refused to provide any sort of information that could help us identify what might have occurred, sadly we cannot comment on what might have happened, nor can we confirm that you have shopped with us at all.

We have been in the business for many years and have never at any point done anything remotely worth of being called a "scam" - we have tens of thousands of happy customers and we ship out tons of products every day, so we do not understand what might have driven you to write a review such as this.

If an order is canceled, the payment reservation for the order is canceled as well; if a single item is removed from an order, you only end up paying for the updated order total without the removed item.

If you have indeed purchased from us, we highly encourage you to send us an email about the get things sorted out.

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