KennCo Insurance Reviews 

Absolutely outstanding customer service from the lovely Megan and Sami to be honest I thought it would be a hard task as I was to change the car insurance from an import to Irish reg to get insurance but when I called kenco I was put on hold but due to a high volume of calls understandable there fantastic company to deal with I got a lovely lady Megan she gave me all the instructions as to what todo and I went off todo it and I had to call back today but unfortunately Megan was busy so I got again a fantastic guy called Sami what a service very professional and extremely helpful we completed the transaction with ease and I received my email by the time I put the phone down I just want to say if anyone considering changing or simply looking for new insurance this is most definitely the place to do business well done guys with you 3 years now and never let down by your service keep up the amazing work … Megan thank you so much for putting it all together for me and Sami thank you for everything you did for me today so I can now go get the new car 🚗 amazing service 👏👏👏I’m hoping recognition will be in some way given to you both

Regards
Claudine

KennCo needs more staff. Initial quote was competitive, but sorry now I gave them my business. No sign of cert three weeks after paying premium. Tried ringing but threw in towel after 45 min. No response to emails. Must do better.

Update I have spent over 2 hous on hold over 5 separate occssions looking to speak to a representaive. The pbine was answered once but promptly hung up. Kennco have my premium fir over 5 weeks. I have on disc. Emails are not responded to.

I paid for my insurance and provided my documentation over a week ago now. No sign of my insurance disc and I’ve spent over three hours on hold trying to get through to someone. None of my emails were responded to. I still haven’t gotten any information on my disc. I would not buy my insurance with KennCo again

Update (28th June)
I finally received my disc and thought I was sorted when I received a number of letters in the post stating ridiculous payments due taken from my account. After enquiring through Close Brothers as, again, I could not get through to anyone from KennCo, I find out they opened FOUR insurance policies under my name. I am currently unable to reach anyone on the phone, my email has gotten no reply and I have no idea where to go from here. Absolute disaster.

Paid for my car insurance two weeks ago. Still waiting to get policy certificate and disc for my car. They don't answer on the phone or the email. Their "customer portal" where you should upload requested documents is not monitored either. There is no way to get in contact with them.

Wouldn't quote for an ex pat because I'm in my 40's. (need to be under 30, wft?)

My recent dissatisfactory experience with Kencoo Insurance, As a loyal customer for four years, I was shocked and appalled by the treatment I received regarding my insurance policy.

Despite faithfully renewing my policy without any issues, I was forced to cancel it due to passing my taxi exam. This decision was made without any opportunity for negotiation or discussion, and I was deprived of the no claims bonus rightfully owed to me for four years. Additionally, I was threatened with enforcement on my policy, preventing me from purchasing any other insurance in the future, which I found to be intimidating and coercive.

This is unacceptable ethically to treat a customer this way, especially when I genuinely mentioned that I hadn't received my license yet and would inform them on the same date I received approval to cancel the policy. However, my request was declined, and I was threatened with enforcement, which I find to be a horrible policy and service practice.

The lack of options provided to me and the rushed nature of the decision reflect poorly on the integrity and professionalism of Kencoo Insurance. Poor company policies and procedures resulting in mistreatment.

Overall, my experience with Kencoo Insurance has been deeply disappointing, and I would caution others against trusting this company with their insurance needs.

Policy includes breakdown recovery and car hire. Was told 60 minutes on first call. 2hrs later and 5th call trying to find out what's happening, I got told at least 30 minutes more. Still no call from driver. And car hire only available on weekdays. Thought they were good until I actually had to use them.

Update 7/52024
In the reply from KennCo on here, they said to email them to discuss further. Thing is, I already emailed them 2 days ago. Clearly they prioritise TrustPilot reviews which can be seen publicly, rather than actually replying to customers that contact directly

Very disappointed with customer service, i can't even imagine an insurance company put you on hold for more than 20 minutes each time you call them, and after 20 minutes you have to talk to someone who have no idea what customer service is, definitely not recommended,

Have been with KennCo for 6 years great insurance company prices unbeatable.

I have just renewed with kennco for a 4th year and they have been great, always pleasant and helpful via phone and providing quality breakdown assistance on a couple of occasions. Torie was of great help today in trying to find the best value quote for me. Thanks again.

Good luck trying to get hold of them when you have a breakdown. 3 calls, each waiting for 20 min+ then eventually giving up!

Can't wait to switch

Renewed policy with kennco again as usual no problem best company I've used ,very efficient and friendly best insurance company in Ireland highly recommended

Absolutely the best place to get your car insurance the customer service is outstanding to say the least and got our insurance well under the asking price of many other insurance companies 5 stars from me and I am 100% telling everyone I know about KennCo

Got insurance with them today. David could not have been more helpful. The cheapest company by a mile. Definitely recommend.

please, please AVOID this company at all costs, will not close claims, keep things dragging out, have to constantly chase after them for information, very suspicious and different information given each time, blatant rude employee named Pat who deals with claims, very hard to get in contact with him, ring multiple times and he’s always on call, was told once he was on holidays, rang back a few hours later and told he was on a call, he is always on a call but does nothing to help, took them almost 3 years to get medical reports, read the reviews on here and stay away, might be a cheap quote but it’ll cost you in the event of an accident.

Always keeping me up to date on how much I’ve paid off and what I have left to do

Always so helpful and quick to sort any queries I have about my policy. Really friendly staff with great manner. Would highly recommend.

Absolute disgrace of an insurance company. Disaster when calling no communication in office at all. Have comprehensive cover window screen included. Glass on window screen had to be resealed rang after speaking with numerous people over 2days on a recorded phone call was told this was covered in policy only to be left waiting to call back to be told they don't cover wear and tear my cars 6 years old and nowhere does it state this on my policy documents. If my window screen had a small chip that would be covered ridiculous. Rang company to pay privately to be told that its an airbag safety issue and should be covered under windowscreen cover along with contacting many other companies to confirm same. Yes the price is good when taking out policy but not worth the hassle they will do anything not to accept a claim. AVOID AT ALL COSTS

I would honestly recommend this insurance company/broker , my renewal has been a bit of a headache and suzie in the renewals team has gone above and beyond to help me out . Great customer service from her . I've been with kenco for a number of years and every year they beat all quotes by other companies.