Kennys Bookshop Reviews 

104
TrustScore 3.5 out of 5

3.5

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Rated 5 out of 5 stars

Ordered a book which arrived in just under a week. The book was in excellent condition and the process was very smooth. So happy to have found a well priced local bookshop - looking forward to going t... See more

Company replied

Rated 5 out of 5 stars

I've had nothing but good experiences with Kennys. I'll admit, sometimes it might take 'em a lil' while to ship (though they're up front about it, saying how some books can take up to 20 days to shi... See more

Company replied

Rated 1 out of 5 stars

Order undelivered after more than 35 days, I am experiencing difficulty & delay tactics obtaining refund from this seller. They have not provided any tracking or other delivery info. on whereabouts of... See more

Company replied

Rated 1 out of 5 stars

I bought over many years without issue. A recent order had most books damaged due to imadequate packaging and it took ages to resolve as CS did not respond. Against my better judgement I ordered again... See more

Company replied

Company details

  1. Book shop

Written by the company

Independent bookshop in Galway, Ireland | Online at www.kennys.ie | We sell new, secondhand and rare books | Free delivery in Ireland on all books | We ship worldwide | Also an Irish Art Gallery


Contact info

3.5

Average

TrustScore 3.5 out of 5

104 reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 2 weeks

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3.5

All reviews

(104)

30 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service and great prices

I have bought several books here and I am very satisfied with them. Shipping to Denmark is a little slow, but I don't mind since the prices are fantastic. Two times my book has arrived damaged and both times they replaced it immediately. I am very pleased and happy about their great service and will keep buying books here.

24 August 2023
Unprompted review
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Reply from Kennys Bookshop

Hi Pia, thank you for ordering with us and for the 5 star review!

Rated 4 out of 5 stars

Nice shop

Nice shop, friendly staff good selection

16 June 2023
Unprompted review
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Reply from Kennys Bookshop

Thank you Brandon, we appreciate it!

Rated 1 out of 5 stars

Very slow

Unfortunately EXTREMELY slow service. I’ve made my first order on the 7th of April and until today (the 21st) it hasn’t even been dispatched yet. I’m trying to find a replacement for bookdepository and haven’t found any luck yet. Guess its E-books from now on.

Update: I ended up canceling and refunding my order via PayPal because kennys customer service wouldn’t even bother replying to emails anymore lmao.

21 April 2023
Unprompted review
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Reply from Kennys Bookshop

Hi Sam, just wanted to acknowledge this review with a reply. I am sorry that you had a bad experience ordering with us at the time. We have made a lot of improvements since then, please let us know if there is ever anything we can help with! Sarah

Rated 5 out of 5 stars

Received my book today...

Received my book today. I am in England. I was happy with the time to receive my book and also with the postal price which was less than most ebay sites charge. The book itself is in fantastic condition, as is the protective slip case. The price was very fair. nothing negative to say. A well deserved five stars and i looked you up on trust pilot to write this review- I wasn' t asked. Now going to see what other goodies you can provide me.

24 March 2023
Unprompted review
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Reply from Kennys Bookshop

Hi L, thanks so much for this lovely review of Kennys! Best wishes, Sarah

Rated 5 out of 5 stars

very helpful online book shop

They don't have all the books in the world but have a lot of them.
It's free postage!
I've sent books to family and friends and they charge a very small amount extra.
They sent the same book 3 times to my mum as the address was wrong and didn't charge a cent extra!

8 February 2023
Unprompted review
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Reply from Kennys Bookshop

Hi Mark, thanks for ordering with us and for leaving Kennys a 5* review - much appreciated! Sarah

Rated 4 out of 5 stars

They are a great independent bookshop…

They are a great independent bookshop with cheaper prices than the other big brand bookshops in Ireland, although delivery was quite slow I was willing to wait it out knowing my money was helping a small independent Irish owned business.

27 January 2023
Unprompted review
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Reply from Kennys Bookshop

Hi Holly, thank you for shopping with us and for the kind review. Some of the books can take a little longer to dispatch which is indicated online, which may have been it. Thank you so much for shopping with us! Sarah

Rated 2 out of 5 stars

Order of 3

Ordered 3 books, estimated shipping was up to 9 business days, received on 11th day that it will delayed. Finally they shipped it after 15 days, until then prices were lowering, which annoyed me, considering delays. I got the package today, the box was so dented and what I was afraid to see, happened. All 3 with bad dented corners, and the worst one with dirty bottom pages and also like it was in contact with water. Really bad condition. I know sometimes books can arrive with little dents, but this was the worst one I have ever seen, it really bothers me, considering I paid a lot for them and want to be in good condition.
Maybe consider using bubble wrap or old paper especially for international shipping.
Also this wasn't my first order.

14 October 2022
Unprompted review
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Reply from Kennys Bookshop

Hi Kris, thanks for the review and I'm sorry to hear about the condition when the order arrived. Everything gets shipped out from here in quality bookwraps/packing, so possibly there may have been some damage in transit. Sorry about this, please feel free to email us at books@kennys.ie if we can help further. And thank you for ordering with us, Sarah

Rated 4 out of 5 stars

A bit slow but a real bookshop.

I remember reading somewhere that Kenny's were one of the very first bookshops to have an online service. However they have remained a small, local bookshop. I think that buyers need to bear this in mind when ordering. It can take a while to receive your books. I presume there is only a small staff at work on any given day.
The first book I ordered was slow in arriving but when I contacted them to explain that I needed it urgently I got it a day or two later.
My next order is taking quite a bit longer. Still no notification after 10 days. However I prefer to wait than to give my business to Amazon or Abebooks.

11 October 2022
Unprompted review
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Reply from Kennys Bookshop

Hi there, thank you for choosing to shop with us and for leaving the review. Indeed there are some books that can take longer to dispatch than others, and we have added information on the website under each item to indicate this to help. Thank you for choosing to order with us, we really appreciate that. Sarah

Rated 5 out of 5 stars

one of the best out there at the moment & excellent/friendly customer service

have been happy to be buying from this bookshop for the last few years now.
range isn't too bad at all for a smaller bookshop, prices very reasonable & competitive & postage prices are excellent.
to top it off, customer service is possibly the BEST i've encountered in my years of buying books online.
i really wish other sites ('awesomebooks', powells books to name a few) took a page from their 'book' in that way.
in this day/age, customer service & actual human connection is slipping big time & all we really get are sub-standard items & horrible customer service from many companies (they've largely forgotten what it means to connect to others as PEOPLE).
it's strange to think these companies have forgotten that they exist because of US (the customer) - clearly, kenny's understand this...
i'd recommend this site/shop very highly in all aspects.

19 August 2022
Unprompted review
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Reply from Kennys Bookshop

Hi Stephen, thank you for the lovely comments on the customer service and for ordering with us. We really appreciate that! Sarah

Rated 2 out of 5 stars

Online very slow

I say this is a lovely bookshop, however the service I found is very very slow. Ordered a book on the 23rd of July and it's the 8th of August and it is still to arrive / possibly be posted. Very disappointing as it's only down the road in the same country. As I say this is no reflection on the shop , just the online delivery service

7 August 2022
Unprompted review
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Reply from Kennys Bookshop

Hi there, thank you for the review and feedback. Our apologies that your order took longer than it should have to dispatch to you, while some books take longer than others to dispatch, that was overdue so our apologies about that. If we can help further, please drop us a line to books@kennys.ie. Sarah

Rated 5 out of 5 stars

Brilliant

Was able to purchase rare book. Arrived well packed and timely here in the Netherlands. Shipping was only 1 euro. Very happy customer from mainland Europe. Will definitely buy here again!

27 July 2022
Unprompted review
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Reply from Kennys Bookshop

Thank you kindly Bert, we really appreciate it!

Rated 5 out of 5 stars

Great little independent Irish…

Great little independent Irish bookstore I discovered since Brexit. They usually have great prices and shipping to EU countries is only 1 EUR per book. They pack their books very well. Delivery time is a bit longer than some other bookstores as they don’t have many books in stock. If the book is marked “ships quickly” that means it is in stock and they usually dispatch it next working day.

28 May 2022
Unprompted review
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Reply from Kennys Bookshop

Thanks for the lovely review Jocoj!

Rated 5 out of 5 stars

Happy customer

We ordered some audio cds at the last minute and they were sent so promptly. Our little girls are thrilled and we are looking forward to listening to them on our long car journeys that lie ahead. There was also such a wonderful selection of products on offer. We will definitely be shopping with Kenny’s again!
Thanks so much, Kenny’s.
#veryhappycustomer

7 April 2022
Unprompted review
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Reply from Kennys Bookshop

Thank you so much for the lovely review, it's great to hear and we really appreciate it! Sarah

Rated 5 out of 5 stars

5 stars goes to Kennys

My first order from Kennys arrived today and I'm very happy. The books arrived to Latvia within 9 days – shipped via An Post, delivered by Expresspasts. All books were packaged very carefully inside the cardboard box which was sealed tightly. As for the order processing: you'll always see the estimate time for each book when placing the order. Allow some extra days as they might need those to locate a specific book. The communication was prompt and easy.

25 February 2022
Unprompted review
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Reply from Kennys Bookshop

Hi Ivans, thank you so much for ordering with us and for the lovely review! We really appreciate it, Sarah

Rated 5 out of 5 stars

Top service

Top service. Courteous and quick communication. Cheap postage costs (EUR 1.50). Speedy delivery to UK (2 working days, including day of posting). My book was on backorder, so processing took a bit longer, but got there in the end.

I recommend this shop and I will be back to purchase again soon

24 January 2022
Unprompted review
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Reply from Kennys Bookshop

Hi Nicholas, thank you for the kind review and for shopping with us! Sarah

Rated 2 out of 5 stars

Not delivered in time for Christmas

Books ordered December 11th and within guide time for Christmas delivery as stated in website. It’s now Christmas Eve and the order is still coming up as ‘in processing’ on website. No email updates either. Hugely disappointing.

24 December 2021
Unprompted review
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Reply from Kennys Bookshop

Hi Catherine, acknowledging this review with a reply. I am sorry that your order wasn't delivered on time at the time, please let us know if there is ever anything we can help with! Sarah

Rated 5 out of 5 stars

Brilliant Irish bookseller

I love this online bookseller. I prefer to buy Irish but fed up paying ridiculously high prices to a well known Irish retailer. Found this seller & have purchased from them numerous times, good website with efficient search, good prices with free delivery & a great selection. Delivery not super fast but arrives in a few days.

24 November 2021
Unprompted review
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Reply from Kennys Bookshop

Hi Shauna, thank you so much for the lovely review and for shopping with us! Sarah

Rated 5 out of 5 stars

My go-to place to buy graphic novels

It takes about two weeks for shipment to Lithuania, and they're a bit slow to send out some books after placing an order. That being said, shipping is way cheaper than Amazon, prices are good, and there's no VAT to worry about. After Brexit this became my go-to place to buy graphic novels.

20 November 2021
Unprompted review
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Reply from Kennys Bookshop

Hi Andrius, thanks so much for shopping with us and for ordering with us from Lithuania! Sarah

Rated 1 out of 5 stars

Kenny's have a very broad definition of 1st edition

I bought a book from Kenny's as it was advertised as a "01" first edition, thinking it was a 1st impression, 1st edition. It wasn't. They seem to be passing off a variety of books as proper first editions when they aren't, and I find this extremely annoying.

4 November 2021
Unprompted review
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Reply from Kennys Bookshop

Hi Neil, a while since you left this review but wanted to reply nonetheless now. Apologies that you have had some issues in the past with the listings - we are regularly in touch with our stock system about issues like this as they arise. Sorry for the frustration, which we understand completely. Best wishes, Sarah

Rated 5 out of 5 stars

excellent!

excellent service, low shopping costs, delivery in two weeks to Croatia 🚚. I will be ordering more! Excellent shopping experience with Kennys

20 October 2021
Unprompted review
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Reply from Kennys Bookshop

Thank you so much for the lovely review Mirna!

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