Kennys Bookshop Reviews 

I've ordered twice from Kenny's bookshop and both times my order came within a week and delivery is free!
They also have books that are hard to find in a lot of shops.

I had ordered only one book, I received it 3 weeks later. It's very slow. I'd rather pay more than 1 € about ship in order to receive it quickly.

Ordered a book 2 weeks ago still no sign of it. Hardly believe it takes two weeks to post a book.

I ordered a book from Kennys back in November. Through no fault of theirs, the book was delayed in shipping. It took so long that we (me and Kennys) thought it had been lost. Free of any additional charges, they sent me a replacement copy which arrived fairly quickly.

As a follow-up, the original copy arrived soon around the time of the replacement copy so I ended up with two books for the price of one. Kennys offered to let me keep the second copy for free, although I will be sending them payment and gifting the book to another person.

Their communication was excellent and they were very generous in handling a situation that was not their fault at all.

I ordered a book from Kennys Bookshop through Amazon back in early November 2020. When I still had not received the book by mid-February, I contacted Kennys. They offered to reimburse the cost of the book and apologized for the delay although this was none of their doing but very much an issue with the postal system and delays due to Covid. The book ended up arriving in the mail in March and Kennys graciously offered it to me. Now, that is what I call good customer service. I will definitely order from them again and have no problem recommending this business to others.

Christian from Canada

In November I ordered a hard to find book from Kennys as a Christmas gift. Unfortunately it did not arrive in time. I was in touch with Kennys and they were always gracious. The book was delivered this week, and it seems that the delay was due to the overwhelmed postal services in Ireland and Canada. The staff there have been great and I would order from them again.

I have ordered a few times through Kenny's bookshop and I've been pleased with their service. School books have arrived when ordered and any other book I have ordered has also arrived, too. I took a star off for wait time, though. Books can be a little delayed in arriving with no explanation unless a query is made. I understand Brexit caused delays but an e-mail to update customers on the situation would have been nice.

I ordered a book through Amazon
and was notified when I could expect it.
When it was late by close to two weeks,
I contacted Kenny’s.
Kenny’s followed up with me a couple
of times over a week. I was quite impressed by their customer service.
The book arrived shortly after. It was not Kenny’s fault....simply high order volume and Covid.
Thank you once again! Sue from Canada 🇨🇦

I ordered a book over a week ago, I got no dispatch email so I called today to cancel the book as I urgently need it for college. I called their helpline and to save anyone else's time (as I spent an hour trying to call them), there is only one person answering the phone. Apparently it's only one person answering the emails as well, so their customer service is all but non existent. She wasn't helpful either, saying she could not cancel my order. I was trying to support local by shopping at this website but their service has been absolutely terrible. They cannot manage the volume of online orders and shouldn't be attempting to do so as this leaves very unsatisfied customers waiting for a long time. Avoid Kenny's. It's terrible.

TERRIBLE SERVICE - AVOID !!!!! I placed an order back in November for book I was intending to add to Xmas presents. After over 2 weeks when I haven't heard from them I queried and they told me that the book weren't in stock so they didn't action the order. After I cancelled the order I only got partial refund and still waiting for the rest (mid January). Absolutely pathetic !

Kennys may be an excellent bookstore but as an online service they are woefully inadequate. Having ordered an item I thought to be a book actually turned out to be an audio CD due to lack of description on the order page. I returned the item via An Post tracking and waited for either an acknowledgement of receipt or refund. After three weeks I sent a query with the tracking number and they issued a refund for the item stating their online service was overwhelmed and backlogged. It made me wonder that if there wasn't a tracking number would a refund ever been forthcoming. Kennys didn't refund my return expenses even though their website descriptions are inadequate. When this was brought to their attention they said they would pass the suggestion to improve descriptions to their IT department. Kennys online may be a work in progress but as an internet service it doesn't even pass the lowest bar of adequacy. Stick to the bookshop.

I love Kennys! A small Irish company, with a great range, and with a soul - unlike awful faceless conglomerates like book repository (Amazon owned). Look - delivery can be a little slow but I am willing to wait a couple extra days to support Irish jobs.

I live in ireland and it took 12 days and an email to receive my book. After one week it hadn't moved on from processing stage so I emailed them and received a response saying it was to be shipped that day. It still took five days to come to me and I never received an email when it moved out of processing stage.
The book itself was fairly priced however the spine is damaged and there is a stain on the bottom.

Hi I ordered off you a few weeks ago book came and I was very pleased. I then ordered another one for 17.95 it came and I am very disappointed it’s in terrible condition the pages are so stained and it also had a sticker on it for 3 euro and yet I payed 17.95 I will not be ordering again unless satisfied about this order.

Good customer service, I contacted them and they quickly solved my problem. Sometimes delivery can be a bit slow (from Ireland to Spain) because of the vicissitudes of international mail but the products were always as described (sometimes I've bought brand-new books from them, other times second-hand)

Great service. Great selection.

Super fast delivery, book well packaged, can not find fault with this company

Ordered and paid for books on the 20th of May and by the 7th of June nothing had showed up, no communications from them either. I think they sell books that they don't actually have in stock. I received an apology with promises to sort it out. Next day a different person emailed me to say the book wasn't available. Well it is on ABE books and Amazon also which is where I'll be going from now on. Very unhappy with the service.

I have been very happy each time when I received the books I have ordered.

It took almost 8 weeks for the book to be delivered from Ireland to Denmark. That is far too slow. I asked for a status 3 times and the last time they didn't ever bother to reply.